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Banking Operations New Associate @ Accenture

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Accenture  Banking Operations New Associate

Job Description

About The Role

Skill required:
Core Banking Operations (incl. Payments) - Retail Banking Card Operations

Designation:
Banking Operations New Associate

Qualifications:
Any Graduation

Years of Experience:
0 to 1 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do
Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements. Bank Complaints team is responsible for processing Customer Complaints related to all processes, services, regulatory violations, and overall customer experience. Service Provider to review the complaints, re-summarize, perform call review, document the research and events, provide resolution via email (pre-defined or customized templates) and do case closure as per the agreed procedure.Ability to understand and analyze customer complaints, gather relevant information, and make informed decisions.

What are we looking for
Any Graduate Should have basic knowledge banking Analytical Strong problem-solving skillsAdvanced Proficiency required in English LanguageAny Graduate Should have basic knowledge banking Analytical Strong problem-solving skillsAdvanced Proficiency required in English Language
Roles and Responsibilities:.
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts
    QualificationAny Graduation
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: BFSI, Investments & Trading
    Role Category: Banking Operations
    Role: Banking Operations - Other
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Chennai

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    Keyskills:   Banking Retail Retail Banking Banking Operations Compliance Customer Experience Cloud Card Operations Templates Research Operations

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    Accenture

    Interested Candidates Can call/ WhatsApp HR Ajay- 8451809335 / HR Priya- 6291674615