Job Description
About The Role
Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations
Designation: Banking Operations New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
What would you do
Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements. Bank Complaints team is responsible for processing Customer Complaints related to all processes, services, regulatory violations, and overall customer experience. Service Provider to review the complaints, re-summarize, perform call review, document the research and events, provide resolution via email (pre-defined or customized templates) and do case closure as per the agreed procedure.Ability to understand and analyze customer complaints, gather relevant information, and make informed decisions.
What are we looking for
Any Graduate Should have basic knowledge banking Analytical Strong problem-solving skillsAdvanced Proficiency required in English LanguageAny Graduate Should have basic knowledge banking Analytical Strong problem-solving skillsAdvanced Proficiency required in English Language
Roles and Responsibilities:.
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shifts
QualificationAny GraduationJob Classification
Industry: IT Services & Consulting
Functional Area / Department: BFSI, Investments & Trading
Role Category: Banking Operations
Role: Banking Operations - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai
Keyskills:
Banking
Retail
Retail Banking
Banking Operations
Compliance
Customer Experience
Cloud
Card Operations
Templates
Research
Operations