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Process Manager @ eClerx

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 Process Manager

Job Description

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in process management and be able to work effectively in a fast-paced environment.


Roles and Responsibility



  • Manage and implement new processes and procedures to improve efficiency and productivity.

  • Analyze existing processes and identify areas for improvement.

  • Develop and maintain process documentation and standard operating procedures.

  • Collaborate with cross-functional teams to ensure seamless process implementation.

  • Monitor and report on process performance metrics.

  • Identify and mitigate risks associated with process changes or disruptions.


Job Requirements



  • Strong understanding of process management principles and methodologies.

  • Excellent analytical and problem-solving skills.

  • Ability to communicate complex ideas effectively to both technical and non-technical stakeholders.

  • Experience with process improvement tools and techniques.

  • Strong project management skills, including the ability to prioritize tasks and manage multiple projects simultaneously.

  • Familiarity with industry-specific regulations and standards is an asset.

Job Classification

Industry: Building Material
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: eClerx
Location(s): Mumbai

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Keyskills:   project management process documentation process improvement

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eClerx

eClerx Services Ltd, one of the first Knowledge Process firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ ...

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