Quality Analyst | International @ TP

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Quality Analyst | International

TP
1 - 5 years
Chennai
5 days ago
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Job Description

Roles and Responsibility

Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement quality control processes to identify areas for improvement.
Collaborate with team members to provide coaching and feedback on performance.
Analyze data and trends to identify patterns and areas for improvement.
Develop reports and presentations to communicate quality metrics to stakeholders.
Participate in continuous improvement initiatives to enhance overall process efficiency.

Job Requirements

Strong understanding of quality analysis principles and practices.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong problem-solving and analytical skills.
Proficient in using quality management tools and software.
Ability to adapt to changing priorities and deadlines.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time

Contact Details:

Company: TP
Location(s): Chennai

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Keyskills: quality analyst quality management quality control call quality customer service communication and interpersonal skills analytical skills

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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TP

TPF Software India Pvt. Ltd. is a Chennai-based IT services and consulting company, part of TPF Software Inc., which was founded in 1986. The company specializes in building core applications for aviation, finance, and hospitality sectors, leveraging IBMs TPF and z/Series technologies. It offers IT ...

Quality Analyst | International @ TP

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