Quality Analyst | Domestic
- TP
- 0 - 4 years
- Bengaluru
- 5 days ago
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Job Description
Roles and Responsibility
- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with team members to provide feedback and coaching on performance.
- Analyze data and trends to identify patterns and areas for improvement.
- Develop reports and dashboards to track quality metrics and performance.
- Participate in quality audits and assessments to ensure compliance with industry standards.
Job Requirements
- Excellent communication and interpersonal skills are required for effective collaboration with team members.
- Strong analytical and problem-solving skills are needed to identify areas for improvement.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong attention to detail is essential to maintain high standards of quality.
- Experience with quality control processes and tools is preferred.
- Strong knowledge of quality metrics and performance indicators is necessary.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality AnalystEmployement Type: Full timeContact Details:
Company: TPLocation(s): Bengaluru+ View Contact
Keyskills: quality analyst quality control compliance call quality customer service communication and interpersonal skills
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TPF Software India Pvt. Ltd. is a Chennai-based IT services and consulting company, part of TPF Software Inc., which was founded in 1986. The company specializes in building core applications for aviation, finance, and hospitality sectors, leveraging IBMs TPF and z/Series technologies. It offers IT ...
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