Manager, Statistical Analysis Platform Support Lead
- Pfizer
- 10 - 15 years
- Chennai
- 7 days ago
- Email to a friend
- Report this job
Job Description
Use Your Power for Purpose
Leads a team responsible for the reliable, compliant, and costeffective operation of enterprise statistical platforms SAS and Posit. This role owns platform support, incident management, stakeholder engagement, while partnering with the platform engineering team to manage platform roadmap, upgrades and cloudnative (Kubernetesbased) deployments.
What You Will Achieve
- Lead and manage a platform support and operations team supporting SAS and Posit across all environments.
- Own daytoday platform operations, administration, incident, problem, and request management.
- Serve as escalation point for major incidents and drive rootcause analysis and continuous improvement.
- Partner with Platform Engineering on platform strategy, upgrades, and enhancements, including Kubernetesbased deployments.
- Ensure platforms are performant, reliable, compliant, and costeffective through proactive monitoring and optimization.
- Define, track, and report platform health, SLAs, and operational metrics to business and IT leadership.
- Interface with end users, application teams, and dependent platforms to ensure smooth onboarding and ongoing support.
- Establish operational standards, best practices, and runbooks aligned with enterprise IT and regulatory requirements.
- Manage software and service vendors, including performance, contracts, and escalations.
Minimum Requirements:
- Experience (A BA/BS degree with over 6 years of experience an MBA/MS degree with over 5 years of experience) leading enterprise platform support and operations teams with accountability for service reliability and outcomes.
- Strong technical expertise in both SAS and Posit platforms.
- Experience operating platforms in cloudnative, Kubernetesbased environments.
- Proven ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership.
- Experience working in regulated, compliancedriven environments.
- Strong peopleleadership skills, including building highperforming teams, setting priorities, and driving disciplined execution.
- Continuousimprovement mindset with the ability to implement scalable, repeatable processes to deliver reliable outcomes.
Preferred Requirements:
Experience working in a pharmaceutical organization.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: Data Science & AnalyticsRole Category: Data Science & Analytics - OtherRole: Data Science & Analytics - OtherEmployement Type: Full timeContact Details:
Company: PfizerLocation(s): Chennai
Keyskills: SAS Posit Kubernetes cloud
Similar positions
Pfizer
Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in