UEM-Windows/Citrix
- Recruitsmart Staffing
- 2 to 6 Yrs
- Bengaluru
- 6 years ago
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Job Description
Experience in the following areas is highly desirable
- Windows Server Experience - including Windows Server 2012 / MS Exchange / ActiveSync
- Networking Experience such as SSL, DNS, and TCP/IP
- Authentication Experience - such as LDAP/Active Directory/Radius
- Database experience such as MySQL or SQLServer
- Smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone
- Primary Duties / Responsibilities
- Provide Technical assistance for Citrix Content Collaboration and Citrix Endpoint Management software products to customers of large size, scope and/or political complexity via phone, email and remote access.
- Is able to self-prioritize work items based on customer requirements and minimal guidance.
- Develop a deep technical understanding of the Citrix Content Collaboration and Citrix Endpoint Management products
- Collaborate with other team members of the team as needed, to troubleshoot and resolve specific customer issues.
- Act as an effective technical interface between the customer and 3rd Level Engineering / Product Development teams - by providing clear issue documentation and by leveraging cross-functional working relationships in their area of expertise
- Provides problem report prioritization for the Engineering team.
- Write & review complex technical articles and case studies for the knowledge base, leveraging the customer reported cases, product specifications, and previous experience.
- Build SME (Subject Matter Expert) expertise in at least one of the Citrix Software products and develop an understanding of the wider Software product suite.
- Participation in a 24x7 on-call rotation
- Opportunity to develop project management skills through participation in projects
Thanks and Regards,
Gokul
Recruit Smart
#819, 3rd Cross, 1st Block, HRBR Layout, Kalyan Nagar, Bangalore 560043
Phone: 9972611***/ 9946334***
www.recruit-smart.com
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / NetworkingRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: UEM-Windows/CitrixContact Details:
Company: Recruitsmart StaffingLocation(s): Bengaluru+ View Contact
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₹ 5 - 10 Lakh/Yr
Recruitsmart Staffing
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