Customer Support Executive - Email & Chat Process
- Leading Client
- 1 - 3 years
- Hyderabad
- 1 month ago
- Email to a friend
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Job Description
Process Details
Process Type: Email & Chat (Customer Support)
Qualification: Graduation & above (Mandatory)
Experience: Minimum 1 year experience in Email or Chat process (Mandatory)
Languages Required: English & Hindi
Working Days: 6 days a week, with 1 rotational week off
Transportation: 2-way cab facility up to 35 KM radius (Nodal point pick-up & drop) or 2,000 Transport Allowance
Position Summary
Customer Care Executives are responsible for handling customer queries and concerns via email and chat for Axis Bank customers. They will provide accurate information, resolve issues efficiently, and ensure high levels of customer satisfaction. The role demands strong communication, problem-solving skills, and the ability to manage multiple interactions professionally.
Key Responsibilities
- Handle customer queries through chat and email promptly and professionally.
- Research, locate, and provide accurate information to customers.
- Make outbound calls when required (semi-voice process support).
- Identify customer needs and determine the best solutions.
- Resolve issues by clarifying problems, exploring solutions, and escalating when necessary.
- Complete requests and transactions accurately and efficiently.
Required Skills & Competencies
- SVAR Score: 50 and above
- Strong written and verbal communication skills in English & Hindi
- Proficiency in basic computer operations and MS Office
- Understanding of email and chat etiquettes
- Typing speed: Minimum 36 words per minute with 95% accuracy
- Good analytical, logical reasoning, and decision-making skills
- Customer-oriented mindset with strong attention to detail
Education
- Graduation (Mandatory)
Experience
- Minimum 12 months experience in Email or Chat process (Mandatory)
- Candidates with 12+ months of relevant experience will be given preference.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Leading ClientLocation(s): Hyderabad
Keyskills: Customer Support outbound calling customer handling Email Process Chat Process communication skills
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