Service Desk & Desktop Support Analyst
- Infosys
- 10 Positions
- Bengaluru
- 1 month ago
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Job Description
- Provide Level 1 / Level 2 technical support for desktops, laptops, printers, and peripheral devices.
- Handle incidents and service requests through ticketing tools and ensure timely resolution.
- Install, configure, and troubleshoot Windows operating systems and standard business applications.
- Support Microsoft Office 365, Outlook, Teams, VPN, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Perform desktop imaging, software installations, upgrades, and patch management.
- Manage user accounts, password resets, and access permissions through Active Directory.
- Coordinate with internal IT teams and external vendors for issue resolution and escalation.
- Maintain IT asset inventory and documentation of support activities.
- Support conference room IT setups, video conferencing systems, and basic AV troubleshooting.
- Ensure compliance with company IT policies, security standards, and procedures.
- Provide remote and onsite support to users as required.
- Bachelors degree or diploma in Computer Science, Information Technology, or related field.
- 14 years of experience in Service Desk / Desktop Support roles.
- Strong knowledge of:
- Windows 10/11 Operating Systems
- Microsoft Office 365
- Active Directory & Outlook
- Basic networking concepts (LAN/WAN, TCP/IP, DNS, DHCP)
- Hardware troubleshooting for desktops and laptops
- Experience with ticketing tools such as ServiceNow, Jira, or Remedy is preferred.
- Good communication and customer handling skills.
- Ability to work in rotational shifts and a 6-day work week.
- Strong analytical and troubleshooting abilities.
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification
- Customer-centric approach
- Problem-solving skills
- Team collaboration
- Time management
- Ability to work under pressure
- Candidates should be comfortable working from office in rotational shifts.
- Immediate joiners or candidates with short notice periods are preferred.
Job Title: Service Desk & Desktop Support Analyst
Location: RMZ EcoWorld, Campus 7, Plot C3, Doddakkanahalli Village, Outer Ring Road, Varthur Hobli, Bangalore 560103, Karnataka
Work Schedule: 6 Days Working | Rotational Shifts
Employment Type: Contract
Job Summary
We are looking for a proactive and customer-focused Service Desk & Desktop Support Engineer to provide technical assistance and IT support to end users. The candidate will be responsible for troubleshooting hardware, software, networking, and end-user computing issues while ensuring high levels of customer satisfaction and adherence to SLA timelines.
Key Responsibilities
Required Skills & Qualifications
Preferred Certifications
Key Competencies
Additional Information
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Technical Support / HelpdeskFunctional Area: Not SpecifiedRole/Responsibilies: Service Desk & Desktop Support AnalystContact Details:
Company: Artech InfosystemsLocation(s): Bengaluru
Keyskills: active directory servicenow troubleshooting
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