Atain Ii Head - Quality ( Travel Process)ii Ggn
- ATAIN
- 15 - 20 years
- Noida, Gurugram
- 30 days ago
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Job Description
Atain is Hiring for- Head Quality
Head Quality
Driving Operational Excellence & Customer-Centric Transformation
Role Overview
We are seeking a dynamic and visionary Head Quality to lead both Transactional and Strategic Quality initiatives across the organization. This role is pivotal in shaping superior customer experiences by strengthening process excellence, enhancing CSAT & NPS, and embedding a culture of continuous improvement.
You will act as a strategic partner to clients and internal stakeholders, ensuring quality is not just measuredbut consistently elevated.
Key Responsibilities
Strategic Leadership & Governance
- Lead end-to-end quality strategy across multiple client accounts, spanning diverse geographies and time zones.
- Establish, refine, and govern robust quality frameworks aligned with organizational and client expectations.
- Drive governance excellence by reviewing performance and implementing structured mechanisms for continuous improvement.
Quality Excellence & Transformation
- Champion process excellence by evaluating current methodologies and introducing innovative quality improvement practices.
- Leverage data-driven insights to identify trends, mitigate risks, and drive sustained performance enhancement.
- Own and improve key metrics such as CSAT, NPS, and SLA adherence.
Stakeholder & Client Management
- Build and nurture strong relationships with clients and leadership stakeholders, acting as a trusted quality advisor.
- Effectively communicate performance metrics, achievements, and improvement plans in governance forums.
- Drive change management initiatives, influencing stakeholders to adopt best practices.
Team Leadership & Capability Development
- Lead, mentor, and inspire high-performing teams, fostering a culture of accountability and excellence.
- Provide structured feedback, coaching, and development opportunities to enhance team capabilities.
- Align team objectives with business goals and ensure consistent delivery on performance targets.
Risk Management & Problem Solving
- Proactively identify risks related to process changes, transitions, or new business acquisitions.
- Develop mitigation strategies and ensure seamless execution with minimal disruption.
- Take ownership of resolving operational challenges, ensuring smooth delivery.
Operational Excellence
- Collaborate cross-functionally to remove bottlenecks and ensure superior quality output.
- Maintain a proactive, solution-oriented approach to handle business-critical issues.
- Ensure flexibility in work schedules to meet evolving client and organizational needs.
What Were Looking For
Core Competencies
- Strong leadership with proven ability to build and manage high-performing teams.
- Exceptional analytical and problem-solving mindset with a structured approach.
- Excellent communication and stakeholder management skills.
- Ability to influence, negotiate, and drive change at all levels.
Experience & Exposure
- Demonstrated experience in client engagement and stakeholder interfacing.
- Hands-on expertise with quality tools, frameworks, and methodologies.
- Proven track record in managing complex operations and delivering measurable results.
Success in This Role Means
- Delivering measurable improvements in customer experience and quality metrics
- Building a future-ready quality function
- Creating a strong, engaged, and high-performing team
- Becoming a trusted partner for clients and business leaders
Why This Role?
This is more than a leadership roleits an opportunity to own transformation, influence strategy, and create measurable impact across the organization.
Interested candidates share resume- Swapnil- 7042379***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Head - QualityEmployement Type: Full timeContact Details:
Company: ATAINLocation(s): Noida, Gurugram
Keyskills: Transactional Quality Travel Process Quality Management Quality Assurance
ATAIN
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