Handle customer inquiries and resolve issues professionally.
Provide exceptional customer service and ensure satisfaction.
Work effectively in a team to achieve common goals.
Maintain accurate records of customer interactions and transactions.
Stay updated with product knowledge and industry trends.
Collaborate with other departments to enhance overall performance.
Job Requirements
Minimum 1 year of experience in voice process or customer service.
Excellent communication and interpersonal skills.
Ability to work in a dynamic and changing environment.
Strong problem-solving and analytical skills.
Proficient in using CRM software and technology.
Ability to meet performance targets and deadlines.
Educational qualification: Any Graduate.
About Company
TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/ IT Enabled Services/BPO industry, committed to providing exceptional customer experiences and driving business growth.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full time