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Voice Process - Professional @ TP

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 Voice Process - Professional

Job Description

Roles and Responsibility
  • Handle customer inquiries and resolve issues professionally.
  • Provide exceptional customer service and ensure satisfaction.
  • Work effectively in a team to achieve common goals.
  • Maintain accurate records of customer interactions and transactions.
  • Stay updated with product knowledge and industry trends.
  • Collaborate with other departments to enhance overall performance.
Job Requirements
  • Minimum 1 year of experience in voice process or customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic and changing environment.
  • Strong problem-solving and analytical skills.
  • Proficient in using CRM software and technology.
  • Ability to meet performance targets and deadlines.
  • Educational qualification: Any Graduate.
About Company
TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/ IT Enabled Services/BPO industry, committed to providing exceptional customer experiences and driving business growth.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: TP
Location(s): Malad

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Keyskills:   Voice Process Bpo Customer Service Pr Business Growth Analytical Skills Communication And Interpersonal Skills Crm

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