Junior Omni-Channel Journey Nurturer
- Krishna Jewellers
- 1 - 2 years
- Hyderabad
- 22 days ago
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Job Description
Role & responsibilities
Role Overview:
We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of contact for leads coming from our digital platforms (social media, website, emails). Your goal is to make a great first impression, capture the customer's requirements, and keep them engaged through their preferred communication channel until they are ready to talk to our core sales team.
Key Responsibilities:
* Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding
promptly.
* Personalized Communication: Reach out to leads via their preferred method, whether that is a phone call, WhatsApp chat, or video call.
* Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without pushing for a hard sale.
* Consistent Follow-up: Keep in touch with leads regularly, providing them with helpful information to keep their interest warm.
* Sales Handover: Identify when a customer is showing strong buying signals and smoothly transfer the lead to our Senior Sales Representatives for technical discussions and closing.
* CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in our system.
Requirements:
* 1 to 2 years of experience in retail, customer service, or basic inside sales.
* Excellent written and verbal communication skills.
* High empathy and patience to handle customer inquiries.
* Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.
Job Classification
Industry: Gems & JewelleryFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail SalesEmployement Type: Full timeContact Details:
Company: Krishna JewellersLocation(s): Hyderabad
Keyskills: Team Collaboration Customer Centric Customer Retention Customer Engagement Time Management Skills Problem Solving Crm Tool Social Media Management Customer Service To Sales
Krishna Jewellers
Krishna Jewellers Pearls & Gems Krishna Jewellers Pearls & Gems has a legacy of 30 years in the Jewellery Industry. With humble beginnings, our three decades have been filled up with memories and lessons on customer delight. Though we were always in sync with the market pulse and consis...
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