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Process Excellence Manager @ Wipro

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 Process Excellence Manager

Job Description

Roles and Responsibilities

  • Develop and implement process excellence initiatives to improve operational efficiency, quality, and customer satisfaction.
  • Collaborate with cross-functional teams to identify areas for improvement and design solutions using lean six sigma methodologies (DMAIC).
  • Conduct root cause analysis (RCA) to resolve issues and drive continuous improvement efforts.
  • Implement kaizen events to improve processes and reduce waste in BPO operations.
  • Analyze data from various sources to measure performance metrics and make recommendations for process improvements.

Core Skills:

  • Lean and Six Sigma (Green Belt acceptable; Black Belt preferred).
  • Knowledge of FMEA, RCA, DMAIC, and Kaizen.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Hyderabad

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Keyskills:   BPO RCA Dmaic Process Mapping Lean Six Sigma Green Belt Kaizen Data Analysis Black Belt Sipoc

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Wipro

Wipro PARI is amongst the largest global automation company with footprints in Germany and USA and multiple facilities worldwide, and its headquarters in Pune, India. Wipro Infrastructure Engineering (WIN), a business of Wipro Enterprises (P) Limited, set up its automation business in 2018 as a so...

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