Process Excellence Manager @ Wipro

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Process Excellence Manager

Wipro
10 - 15 years
Hyderabad
20 days ago
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Job Description

Roles and Responsibilities

Develop and implement process excellence initiatives to improve operational efficiency, quality, and customer satisfaction.
Collaborate with cross-functional teams to identify areas for improvement and design solutions using lean six sigma methodologies (DMAIC).
Conduct root cause analysis (RCA) to resolve issues and drive continuous improvement efforts.
Implement kaizen events to improve processes and reduce waste in BPO operations.
Analyze data from various sources to measure performance metrics and make recommendations for process improvements.

Core Skills:

Lean and Six Sigma (Green Belt acceptable; Black Belt preferred).
Knowledge of FMEA, RCA, DMAIC, and Kaizen.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Hyderabad

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Keyskills: BPO RCA Dmaic Process Mapping Lean Six Sigma Green Belt Kaizen Data Analysis Black Belt Sipoc

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Wipro

Wipro PARI is amongst the largest global automation company with footprints in Germany and USA and multiple facilities worldwide, and its headquarters in Pune, India. Wipro Infrastructure Engineering (WIN), a business of Wipro Enterprises (P) Limited, set up its automation business in 2018 as a so...

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Process Excellence Manager @ Wipro

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