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Workplace Engineering Track Associate @ Hexaware Technologies

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 Workplace Engineering Track Associate

Job Description

  • Role Workplace Engineering Track Associate Responsibilities
  • Receives proper handover from project to BAU
  • Suggests improvements in the design/process to ease workflows
  • Day to Day Support of Workplace Virtualization Production Environment
  • Maintains High availability Load balancing of all core, leveraged, dependent components
  • Conducts validation testing in UAT and change management to production
  • Performs any short term projects that relate to existing system expansion or enhancement
  • Escalates high severity issues works along with consultants from service impact to improvement plans
  • Help develop automation capabilities wherever possible to reduce issues complexity
  • Work with multiple teams to address complex issues under L3 Engineer guidance
  • Troubleshooting basic to intermediate platform issues
  • Troubleshooting user issues
  • Ticket handling as per agreed SLAs
  • Ensure Backup restore of workspaces per agreement
  • Ensure policy controls security level on workspaces as expected
  • Maintains improves customer experience satisfaction
  • Vendor co-ordination follow-up
  • Creates daily/weekly/monthly reports on system statistics, capacity, usage, analytics other metrics
  • Perform all periodic activities Daily/weekly/monthly
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills:   Automation Change management Usage Customer experience Troubleshooting Load balancing Virtualization Vendor coordination Statistics Analytics

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...

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