Customer Success Manager
- DXC Technology
- 3 - 10 years
- Bengaluru
- 14 days ago
- Email to a friend
- Report this job
Job Description
- Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong executive-level relationships.
- Develop a deep understanding of client business objectives, industry landscape, and organizational priorities to align solutions with desired outcomes.
- Drive customer onboarding, adoption, and ongoing engagement to ensure maximum value realization from services.
- Lead end-to-end demand fulfilment while proactively identifying new demand within the project landscape.
- Create and manage cost plans, timelines, resource identification, and budgets, ensuring alignment with capability and margin requirements.
- Proactively identify and mitigate resource risks, issues, and dependencies, ensuring transparent communication with stakeholders.
- Act as the voice of the customer by providing actionable feedback to internal teams for continuous improvement of services and processes.
- Manage customer escalations effectively, ensuring timely resolution and maintaining strong client relationships.
- Support capability planning and identify potential growth opportunities, collaborating with sales teams where required (limited ownership).
- Track engagement financials, including budget adherence, utilization, and forecasting.
- Drive continuous improvement in cost models, delivery efficiency, and overall customer experience.
- Experience working in strategic and operational multi-agency environments, including partnership and network development.
- Strong people management skills with experience in leading teams and managing change.
- Experience in project/service development within complex, multi-stakeholder settings.
- Good understanding of community development principles and practices.
- Knowledge of social inclusion, recovery models, and challenges affecting disadvantaged or excluded communities.
- Experience in evaluation, impact assessment, and continuous improvement practices.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Bengaluru
Keyskills: Change management People management skills Social media Customer experience Management Continuous improvement Forecasting Operations Cost Network development
Similar positions
DXC Technology
DXC.technology DXC is the world¢¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billi...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in