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Technical Support @ Alankit

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 Technical Support

Job Description

Key Responsibilities

  • Provide technical support to customers via phone, email, remote access, and on-site visits when required.
  • Diagnose and troubleshoot hardware, software, networking, and application-related issues.
  • Install, configure, and maintain computer systems, software, and peripheral devices.
  • Log, track, and resolve support tickets within defined service levels.
  • Coordinate with internal departments and vendors for issue escalation and resolution.
  • Prepare and maintain technical documentation, service reports, and user guides.
  • Conduct product demonstrations and user training sessions when required.
  • Monitor system performance and identify potential issues proactively.
  • Ensure customer satisfaction through effective communication and timely support.

Required Skills

  • Strong troubleshooting and problem-solving abilities.
  • Basic understanding of computer hardware, operating systems, networking, and software applications.
  • Knowledge of Windows OS,Microsoft Office, and remote support tools.
  • Good verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented approach with strong interpersonal skills.

Interested candidate can share resumes or walk- in on whatsapp- 9582200*** (Priyanka)


Job Classification

Industry: Financial Services (Broking)
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Alankit
Location(s): Delhi, NCR

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Keyskills:   Technical Support troubleshoot application operating systems Hardware Software networking technical documentation System Support

 Fraud Alert to job seekers!

₹ 1.25-3 Lacs P.A

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Alankit

Company ProfileAlankit limitedAlankit Limited is e-Governance Service Providers. The company is listed on leading exchanges of the country - the National Stock Exchange of India Limited (NSE) and Bombay Stock Exchange Limited (BSE). Alankit basically deals in e-Governance, Financial Services, Insu...

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