Walk In Drive - International Voice Process (Technical)
- Voisun Telecom
- 1 - 5 years
- Pune
- 4 days ago
- Email to a friend
- Report this job
Job Description
Voice Technical Support UK Consumer Customers
Company Overview
Vodafone Intelligent Solutions (VOIS) is a strategic arm of Vodafone Group Plc, delivering value through enhanced quality and efficiency in IT/ITeS processes. With over 23,000 professionals globally and more than 12,000 employees in India, VOIS supports Vodafones global markets and group functions, offering best-in-class services in IT, Networks, Business Intelligence, Digital Solutions, Commercial Operations, Finance, Supply Chain, and HR Shared Services
Job Profile
As a Voice Support specialist, you will handle queries related to home broadband and landline for UK customers. Your responsibilities include troubleshooting, resolving customer issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond to and troubleshoot all customer interactions via any channel, identifying appropriate service solutions, including upsell opportunities, efficiently and promptly.
- Make a positive impression with every customer interaction, contributing to First Call Resolution (FCR) and Net Promoter Score (NPS) targets.
- Take ownership and follow up on issues to achieve FCR and Service Level Agreement (SLA) targets.
- Identify and communicate areas for improved efficiencies in customer service.
- Demonstrate alignment with Vodafone vision and goals in team and cross-functional relationships.
Core Competencies, Knowledge & Experience
- 1 to 5 years of relevant experience in customer service within a process.
- Experience with Broadband and Wi-Fi Router troubleshooting preferred.
- Voice process background is mandatory.
- High computer literacy and excellent verbal communication skills.
- Ability to respond constructively to change and adhere to Vodafone processes.
- Customer-centric approach, taking accountability for identifying and addressing service issues.
- Based in Pune (mandatory).
Work Schedule
- 24x7 Rotational Shifts
- 5 Days working (rotational week-off)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: VOISLocation(s): Pune
Keyskills: Customer Service Voice Process Inbound Calls International Voice Process International Calling Outbound Calling
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Voisun Telecom
AAs its international call center so we are looking good comm skills, who can talk and listen well that's it.
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