Customer Support Executive
- TP
- 0 - 3 years
- Bengaluru
- 12 hours ago
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Job Description
We are looking for a highly skilled and experienced Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and effective solutions to customer complaints and concerns.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain a thorough understanding of our products and services.
- Identify and escalate trends or systemic issues impacting customer satisfaction.
- Consistently meet or exceed performance metrics and quality standards.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and collaborate with colleagues.
- Strong problem-solving and analytical skills.
- Adaptability to changing situations and priorities.
- Proficiency in using computer systems and software applications.
- Ability to learn and retain product knowledge and industry trends.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: TPLocation(s): Bengaluru+ View Contact
Keyskills: support executive customer satisfaction communication and interpersonal skills customer support communication skills
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TPF Software India Pvt. Ltd. is a Chennai-based IT services and consulting company, part of TPF Software Inc., which was founded in 1986. The company specializes in building core applications for aviation, finance, and hospitality sectors, leveraging IBMs TPF and z/Series technologies. It offers IT ...
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