Opening 4 Process Trainer / International BPO @ Rivera Manpower

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Opening 4 Process Trainer / International BPO

Rivera Manpower
5 - 8 years
Bengaluru
6 years ago
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Job Description

HI WARM GREETING FROM RIVERA MANPOWER SERVICES

(Candidates please call or SMS if in case the recruiter is busy)

SMITHA 8884777***

ANANYA 7795938***

ONLY CANDIDATE WITH RELAVANT EXPERIENCE CAN APPLY

PLEASE SHARE THE RESUME TO ri***********i@gm**l.com

Roles & Responsibility :

Conduct client program training and reinforcement training for new hires. Supervise agents through training and on floor support, offer and develop creative solutions and tailors training to specific audience needs in order to maximize training productivity.

Key Job Responsibilities :

* Responsible for the delivery of consistent high quality client training programs through embracing the Company's training methodology.

* Facilitate aligning to the training approach and adheres to the Company's onboarding, New Hire Training, and Operational support.

* Supervise agents through training classes and nesting / on job training and assists in the successful integration of agents into Operations

* Oversee agent performance management by evaluating performance and delivering Coaching for Results (CFR) coaching New Hire Training and Nesting.

Other Related Duties

* Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

* Perform other duties as assigned by management.

Required Candidate profile

Minimum Education :

Minimum of 2 years university and 2 years work experience or Bachelor's Degree in
Education, Communications or related field required

Minimum Experience:

* Minimum of 5 years of experience in International call center operations and/or prior experience in customer service

* Training experience minimum 2 years in International retail customer service industry (BPO) required

Perks and Benefits

Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Rivera Manpower Services
Address: #8,SAMSUNG PLAZA,3RD FLOOR,BTM 2ND STAGE., BANGALORE, Karnataka - 560076,India
Location(s): Bengaluru
Website: https://www.riveramanpowerservices.in

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Keyskills: Coaching for Results Process Training International retail customer process training manager Trainee International call center trainer customer service Process Trainer International BPO

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Rivera Manpower

Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco

Opening 4 Process Trainer / International BPO @ Rivera Manpower

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