Job Description
LEADING E COMMERCE COMPANY IS HIRING FOR THE POSITION OF SELLER SUPPORT. THIS IS FOR PUNE & BANGALORE LOCATION ONLY.
CANDIDATES HAVE BE IN THE MENTIONED LOCATIONS ONLY.
THE POSITION REQUIRES YOU TO WORK FROM HOME THROUGHOUT. THEREFORE, CANDIDATES NEED TO HAVE LAPTOPS, BROADBAND AND POWER BACKUP.
(Candidates please call or SMS if in case the recruiter is busy)
Roles and Responsibilities:
This includes, but is not limited to:
The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with
proactive problem solving and provides exceptional support to sellers.
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers' issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and
effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as
needed.
Basic Qualifications :
Education: Bachelor Degree in any discipline with 0-4 years of experience.
Excellent written and verbal communication in English.
Shifts:The job involves working in a 24/7 environment including night shifts and the shifts are decided based
on the business requirement.
Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
During the first four months (Training & Transition) no unplanned leaves are allowed.
Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and
MS Office.
Home environment free from background noise where you can connect to the internet and work on your
deliverables.
Should have a good internet connection with a minimum speed of 20 MBPS or better and should have atleast 100 GB data from a reliable provider.
Should have access to mobile phone at all times from a reliable provider.
Should have power back up in case of power shut down.
Contact-Tanya-8884777***
Required Candidate profile
CANDIDATES SHOULD BE IN PUNE OR BANGALORE
MUST BE A GRADUATE
MUST HAVE AMAZING COMMUNICATION SKILLS.
Perks and Benefits
Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Rivera Manpower Services
Address: #8, 2nd Floor of univercell, CMH road, Indranagar 1st Stage , BANGALORE, Karnataka - 560038,India
Location(s): Pune
Website: https://www.riveramanpowerservices.in
Keyskills:
bpo
international bpo
customer support executive
customer service
client servicing
call center
customer support
e - commerce
voice process
b2b
b2b marketing
international call center
client relationship
non voice
seller support associate