L1 Monitioring
- IBM
- 0 to 3 Yrs
- Hyderabad
- 7 years ago
- Email to a friend
- Report this job
Job Description
Job Description
You and IBM India
IBM's Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever.
We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award 'Best Employer of People with Disabilities' and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace We advocate for fairness and equality as everyone is, and always has been, welcome at IBM.
Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.
Business Unit Introduction
Our IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services.
Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.
Who you are
As L1 Monitoring, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
What will you do
- Monitor Infrastructure of Clients severs through different console
- Perform first level problem determination and call out higher levels / service lines as per the customer concern matrix
- Drive issue resolutions through 24/7 Rotational shifts support
- Take actions on batch Jobs as per requests / Standard Operating Procedures (SOP)
Action participant during part of major incidents issues during major Incidents / incident manager calls
We, at IBM, always believe that it is extremely important to have the right person for the right job and you are a perfect fit to this strategy. We want people with the ability to learn; who are ready to put good ideas into action We wish you great success in your career and encourage you to bring your best self to work with IBM.
Culture
IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
Please Beware.
Of misleading advertisements and fraudsters issuing 'Offer Letters', on behalf of IBM in exchange for a fee. We recommend you to Stay Alert. Read more here http://ibm.co/2fwBkyK. To avoid any instance of fraud, when receiving communication from IBM, look for this authentic IBM e-mail format: ***@**.ibm.com.
Required Technical and Professional Expertise
- Minimum 1-4 years of experience in monitoring & ticketing tools
- Experience in Customer service and client focus
- Demonstrable ability in using ticketing tools like Maximo, Remedy, Service Now
- Expertise in FLPD / Fix and bring up production problems as per operation processes
- Ability to provide operational support in a multi-shift 24/7 environment
- Validated expertise in handling and advancing highly impacting operational issues according to the defined blocking issue matrix (basis Knowledge on IPC)
Preferred Tech and Prof Experience
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
- Experience in tracking issues using monitoring tools such as Netcool, HP Open View, Big Brother, Control M
- Proven exposure on UNIX & Windows OS fundamentals
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: L1 MonitioringContact Details:
Company Name: IBMLocation(s): Hyderabad
Keyskills: deliver
IBM
About IBM - Global Business Services: Global Business Services brings to the forefront the concept of global delivery right here in India and brings to clients the best of two worlds; India & IBM; by offering quality services. Global Business Services helps integrate the strategy, business pr...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in