Job Description
Candidate should be able to handle a team of 15-16 members.
Should have good team handling skill, and should be from Tele-sales or stock broking background.
Must be a target oriented leader, maintain defined Service Level Agreement(SLA), and should have good knowledge on call quality attrition and shrinkage.
Must have good hands on Microsoft office tools, and experience on any call center dialer will be an added advantage.
To lead an operations team, focused on delivering core metrics of productivity and quality. Should be responsible for planning, assigning and directing work.
Knowledge of share market - Stock broking, Franchisee or B2C business would be an advantage.
Driving daily target of the team.
Driving the KRA for the team as well as themselves.
Job Classification
Industry: Banking, Financial Services, Broking
Functional Area: Sales, Retail, Business Development,
Role Category: Retail Sales
Role: Retail Sales
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Angel Broking
Location(s): Ahmedabad
Website: http://www.angelbroking.com
Keyskills:
Team Handling
Service Level
Call Quality
Share Market
Telesales
Calling
Team Leading
Shrinkage
Call Center
Operations