Relationship Executive - Vibgyor HIGH
- Rustomjee Kerawala
- 1 - 4 years
- Mumbai
- 6 years ago
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Job Description
Job description:Effectively address/resolve customer enquiries across mediums i.e. in-person, over the phone, email, company website etc.
- Adroitly resolve the customer queries outside the purview of the RE cell by effectively making use of Request and Complaint Management system, liaison with appropriate departments and close the concern with the customer.
- Escalate all unresolved grievances of the customer to the Centre Head for prompt resolution.
- Adroitly track all customer queries via organizational query traction mechanism like CRM etc.
- Generate customer delight by ensuring high responsiveness and closing the loop with customer on all issues and keep them updated/engaged during the process of resolution
- Efficiently guide the customer on school systems and process and ensure that the repository of updated information is available at all point in time
- Ensure ambient and customer friendly environment of the lobby area with assistance from the admin department
- Adroitly handle irate parents and ensure that each customer interface ends at customer delight as far as possible
- Adroitly be ready and facilitate the information of all elements pertaining to a child's life cycle in the school as well as post school activities, summer camps etc.
- Be a central point of contact for all Leave Certification Request i.e. Verification if LC request forms, Request Generation, Intra department liasioning etc.
Candidates can apply on ta*******6@vi********h.com with their updated CV & passport size photograph.
Job Classification
Industry: Education, Teaching, TrainingFunctional Area: Sales, Retail, Business Development, Role Category: Channel SalesRole: Channel SalesEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Empire foundationLocation(s): Mumbai+ View Contact
Keyskills: Customer Service Helpdesk lead generation Cold Calling CRM
Fraud Alert to job seekers!
₹ 2,50,000 - 3,50,000 P.A
Rustomjee Kerawala
Rustomjee Kerawala Foundation VIBGYOR High has been created with a vision to provide dynamic learning environment, which stimulates the holistic development of learners. Our curriculum offers learning beyond traditional methods & integrates a progressive approach involving innovation, communicat...
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