Sr.Executive-WFM
- Banctec Tps India
- 3 - 6 Years
- Pune
- 6 years ago
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Job Description
Job Role:Effectively Analyze large volumes of Data, communicate actionable insights and drive improvement based on solid data and analytics.
Design and develop new ways of working with the back office areas to support best in class Productivity & Cost management.
Derive Accurate Forecasting and capacity planning for effective Resource Utilization
The workforce Manager is responsible for management & direction of the workforce team.
Manages a team of WFM & Operational analysts.
Conduct analysis and recommends solutions to Productivity issues over multiple Sites
Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
Responsibilities:
Responsible for effective Planning and Analysis to maximize Revenue, Volume Handled and Profitability
Responsible for Forecasting Accurate Workload
Responsible for creative & efficient Workforce solutions to resource constraints.
Responsible for leading, developing and managing a team of WFM Experts
Skills & Experience required: (3 to 6 years)
Experience building and analyzing models using various statistical tools for forecasting and optimization in PowerBI or R
Highly Proficient in advanced MS Excel
Analytical and logical thinker
Outstanding communication skills
Experience working with globally managed Multi Sites Environment
Experience and Exposure of Working in PowerBI
Expert knowledge of BFSI/Healthcare/Back Office Staffing fundamentals with a key focus on resource Optimization
Ability to work within a team and manage/prioritize workload effectively, managing expectations with key stakeholders.
Proven team management skills, including the ability to lead, Influence, Motivate, coach and develop others.
Interested Candidates can mail their resumes on [HIDDEN TEXT] In case of any query please call on 7722028***
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: Customer ServiceRole Category: Other Customer ServiceRole/Responsibilies: Sr.Executive-WFMContact Details:
Company: Banctec Tps IndiaLocation(s): Pune+ View Contact
Keyskills: WFM Analys WFM Executive RTM Executive
Fraud Alert to job seekers!
₹ 00000 - 650000 IN
Banctec Tps India
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing r...
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