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Assistant Manager @ net star infotech

Home > Customer Service (Domestic)

 Assistant Manager

Job Description

Required Assistant Manager in BPO for Mumbai Location.

Location: Mumbai

Qualification: Graduation mandatory with min 1 year of experience into Assistant Manager from BPO.

Should be from *strong Insurance* Domestic Outbound *sales* process.

Salary: Upto 5.5 lpa CTC (upto 41k in hand)

Shift: Day / Rotational.

Excellent English Communication Skills.

Job Description:

  • Ensure Operations are run effectively and efficiently to meet the Service Level Agreements and Targets
  • Responsible for staff development, staff planning to meet service requirements and involvement in recruitment process as necessary.
  • Providing regular performance feedback and giving frequent formal and informal coaching sessions for a better productivity.
  • Providing timely feedback and update to Management regarding performance of the process and improvement areas.
  • Taking initiatives to streamline processes and focus areas.
  • Prepare statistical analysis on programs and the Customer Service Representatives to monitor the productivity and performance.
  • Address the floor to communicate new initiatives and to share information with the Customer Service Representatives.
  • Will be responsible for Client interaction, Process Profitability, and ownership of an entire outbound/inbound process.
  • Team Motivation, Team Building and Team Target Achievement.

Interested Candidate send your updated CV to ma************r@gm**l.com or contact on 8425876***.

Thanks and Regards,

Manisha Poojary.

 

Employement Category:

Employement Type: Full time
Industry: Internet / E-Commerce
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager

Contact Details:

Company Name: Net Star Infotech
Location(s): Mumbai

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Keyskills:   sales operation

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₹ 2.5 - 5 Lakh/Yr

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net star infotech

Netstar Infotech Pvt Ltd is one of the leading BPO consultancy in Mumbai hiring for almost all the positions for all the reputed BPO's in Mumbai and across India.Netstar Infotech  has been successful in placing 6000  top companies.