IneoJobs.com

[Full Time] Senior Process Executive - Bangalore at Cognizant

Thu, 09 Apr 2026 12:00:00 +0530

Job Description

University Degree.
Excellent communication skills. English (Fluent).
1.5-3 years experience working in an international customer service environment
Excellent Service Attitude
Speed and accuracy in data capturing
Proven ability to multitask
Critical thinking, Proactive and Problem solving
Able to work in a fast-paced environment Experience in Microsoft Office Package, SIEBEL and SAP
General Office Skills SAP, CRM (Clientele, Siebel or others) and SharePoint knowledge would be a plus
Ability to work in a team environment
Understanding of Technical Products, Radiology and Digital is a Plus
Flexible to work in shifts including day shifts and night shifts.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Bengaluru

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[Full Time] Hiring Quality SDM- Customer support background at Cognizant

Thu, 09 Apr 2026 12:00:00 +0530

Job Description

Role Overview
Lead quality governance and service excellence across customer support and experience operations
Ensure consistent, highquality performance across teams and markets
Key Responsibilities
Contribute to the continuous refinement of quality standards across Customer Support, Operations, and Business teams
Conduct structured quality assessments to drive operational consistency and service excellence
Turn quality insights into actionable improvements and process optimizations
Deliver focused feedback and coaching sessions to enable measurable performance improvement
Support onboarding with clear quality standards, tools, and expectations
Maintain accurate documentation of evaluations, coaching, and insights
Experience Summary
Quality Analyst / Assurance in Customer Support with service delivery experience of 5 years or more driving End-to-End quality governance for largescale customer support operations
Strong track record of translating insights into measurable customer and operational outcomes
Current opening is within a high demand, young and agile team which is scaling fast and rapid, and the team requires high performers who are delivery ready from Day1
Core Experience
Contribute to the continuous refinement of quality standards across Customer Support, Operations, and Business teams
Conduct structured quality assessments to drive operational consistency and service excellence
Turn quality insights into actionable improvements and process optimizations
Deliver focused feedback and coaching sessions to enable measurable performance improvement
Support onboarding with clear quality standards, tools, and expectations
Maintain accurate documentation of evaluations, coaching, and insights
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Walk-ins] Walk-in || Fresher Walk in Interview-11th April -Customer Service Voic... at Cognizant

Wed, 08 Apr 2026 12:00:00 +0530

Job Description
Role: Fresher

Academics: Graduation/Under Grad

Responsibilities:

* Problem Solving
* Offering customer Service
*Taking ownership to provide resolution
Skills: MS office skills. Typing Skills. Communication Skills (Verbal & Written). Eye for details. Problem solving skills.
Note : B.E/BTech is not preferred

Note : This is for Night Shifts as it is international Support and kindly carry all the ID proofs and Marks cards along with Degree certificate
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Cognizant
Location(s): Kolkata

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[Walk-ins] Walk-in || Payment Posting Associate at INFINX

Sat, 04 Apr 2026 21:37:23 +0530

Job Description
Walk-in-Drive-Payment Posting / Credit Balance

We are urgently hiring for the Payment Posting / Credit Balance Department.

Shift Time :- Pure Day Shift
Week Off :- Saturday Sunday
Experience:- Minimum 1 Year in Payment Posting / Credit Balance
Salary :- Upto 25,000 to 30,000
Joining :- Immedidate Joiners Only
Location :- Turbhe

Interview Time ;- 04:00PM To 08:00PM

Company :- Infinx Technology Solutions.
Venue:- Unit No 1901-1904 19th Floor C Wing Arihant Aura,Thane -Belapur Road Plot No 13/1TTC Industrial Area.MIDC Turbhe Navi Mumbai 400705

Sandeep HR :- 7710827594 OR CINFX000255@infinx.com
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: INFINX
Location(s): Mumbai

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[Full Time] Hiring For international voice, Sal up To 6.5 LPA, immediate joining at Accenture

Sat, 04 Apr 2026 17:27:55 +0530

Job Description

Greetings from IGNITES Human Capital Services

WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S In Bangalore
Hiring for International Customer Support
Voice process
Salary up to 6.5LPA +Incentives
Location - Hebbal, BTM, Kormangala, Mahadevpura, whitefield
Looking for Immediate joiners
Need excellent english speaking skills

Interested Candidates please call below contact numbers imm
call olin @ 7848820049
call muthamma @ 9886112583
call Kashish @7816842400
Call Shruthi @ 9886112704

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Bengaluru

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[Full Time] Customer Retention Officer at Axis Max Life

Fri, 03 Apr 2026 15:41:26 +0530

Job Description
Job Description
PositionCustomer Retention OfficerNo. of Positions1
Department
Customer Retention TeamFunctionOperations
Reporting to
Manager CollectionsBand5
Location
Lucknow GO4Last date of submission
Key Responsibilities
Collections

       Sole responsibility of targets basis allocated base on:
          I.            Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment
        II.            Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections
       III.            Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc.
      IV.            Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection
        V.            Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers
      VI.            Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations
Measure of Success :

100% completion of assigned activities by 7th of every month
   Completing daily face to face meetings as per goal sheet
   Driving Top 30 high value cases with 100% meeting
   Providing 100% resolution to customer's query
   !00% Tracking and timely closure of service request if logged for any of the allocated customers
   Maximizing positive portfolio (Promise to Pay) by providing right advice to customers to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan
   Driving Special revival scheme and change in term to resolve financial constraint
By ensuring 100% meetings on silent grief cases
   Collecting written grievance from the customer and getting it logged in system
Percentage of customer retention from allocated base surrendering the polices by explaining insurance benefits, ulip retention tools, switching, long term growth, comparison with other financial products
Conversion of non ECS base to E-NACH/ECS by explaining benefits of continuing policy on E-Nach/ ECS for huddle free payment
Ensuring collection and registration along with necessary documents of auto pay mandates from customers on non auto pay
  Desired qualification and experience Graduation in any stream with prior experience in insurance, customer services profile. Prior experience in renewal retention team is an added advantage
Knowledge and skills required
      Ability to handle pressure and work in a competitive environment. Open to learning, Very High Process orientation , Effective communication skills. Should have a personal vehicle and smart phone
Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Axis Max Life
Location(s): Uttar Pradesh

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[Full Time] Bilingual Customer Support Executive (French & English) at IntouchCX

Fri, 03 Apr 2026 12:11:22 +0530

Job Description
Job Summary:

We are hiring Bilingual Customer Support Executives (French & English) with strong communication skills to handle customer queries effectively. The role involves interacting with international customers and providing timely resolutions through chat/email/voice support.

Key Responsibilities:

Handle customer queries in French & English
Provide accurate and timely resolutions
Maintain high customer satisfaction levels
Follow company quality and process guidelines
Document customer interactions properly
Manage multiple queries simultaneously

Eligibility Criteria:

Minimum 6+ months of experience in customer support (International process preferred)
B2 level proficiency in French (Mandatory)
Good command of English (written & verbal)
Strong communication and comprehension skills
Immediate joiners preferred
Flexible to work in rotational shifts

Required Skills:

Excellent written and verbal communication
Good typing speed & accuracy
Basic computer knowledge
Ability to multitask

Interested candidates can share their updated resume to
Charitha HR - 7386613189

DISCLAIMER:*Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registration fee, Refundable fee etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Walk-ins] Walk In Drive Healthcare Process || 26k Ctc|| 6 Days || Hr Deep at Ienergizer

Fri, 03 Apr 2026 12:00:00 +0530

Job Description
We're Hiring | Premium Domestic Healthcare Process

I am excited to share that we at iEnergizer are hiring for a Premium Domestic Healthcare Process!

Position: Customer Care Executive
Salary: Up to 26,000 CTC
Location: Noida (On-site)
Working Days: 6 Days a Week
Training: 12 Days (Unpaid)
Selection Process: One Day Selection Process

Who can apply?
* Graduate & Undergraduate candidates
* Minimum 6 months of experience in BPO/Customer Support
* Good communication skills required
* Immediate joiners preferred

If youre looking to grow your career in a professional and fast-paced environment, this is your opportunity!

Interested candidates can DM me or share their CV at 9911757539 HR DEEP

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Ienergizer
Location(s): Noida, Gurugram

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[Full Time] Analyst at eClerx

Fri, 03 Apr 2026 04:53:32 +0530

Job Description
Job Description:
As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:

Answering incoming calls from customers in a professional and courteous manner.

Listening actively to customers and asking probing questions to fully understand their needs and concerns.

Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.

Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

Meeting or exceeding individual and team sales targets.

Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:

Excellent verbal and written communication skills in English.

Previous experience in a customer service and sales role, preferably in a call center environment.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving skills and the ability to think on your feet.

Comfortable working in a fast-paced environment.

Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Familiarity with basic computer skills and knowledge of CRM systems.
Education:

Bachelor's degree in any field is preferred.
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Pune

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[Full Time] Renewal Account Manager at Concentrix

Thu, 02 Apr 2026 15:01:41 +0530

Job Description
Role Description:
Customer Renewals is an integral piece , this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts.
The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Client's has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Client 's software. Some of the things you'll be doing include Renewal Revenue Quota:
Core Job Responsibilities:
Sales & Operational:
Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory.
Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure
Manage and be responsible for gross churn, net retention, and revenue for assigned territories
Stay up to date with Client 'sproduct training and market benchmarks
Identify opportunities to retain as well as opportunities for extended terms & additional growth.
Be an expert in Client products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals.
Manage the different facets of subscription and support renewals
Prepare the renewal letters, quotations, invoices, and notifications
Contact clients directly to negotiate terms and conditions and render renewal contracts
Position services and escalate pain points to the Sales and Customer Success team
Forecast trends and suggestions on how those trends can enhance retention rates
Bridge between Sales, Finance and Customer Success
Refine renewal strategies that proactively engage a client in chopping the churn rates
Augment the upsell and cross-sell opportunities
Work with the product team to receive feedback on the growing requirements of a customer
Who you are (For Job Ad):
You have at least 1-3 years of account management and/or renewal experience
Salesforce.com or a similar CRM system exposure is added advantage
Strong Written & Verbal communication skills
Willing to go the extra mile with a strong work ethic; Self-directed & resource
Operationally Excellent
Ability to manage a highly transactional work environment
Ability to excel at time management and prioritization
Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues
Best in class customer service and communication skills over the phone & in email
Experience with renewal process and/or background in software preferred.
Requirements for the job:
Work Experience
Min 2yrs exp needed in Renewal
Education
Graduate in any field
Competencies Required:
Technical

Generic
Sales Excellence
Business Foresight
Client Centricity
Business Need Analysis
Project Management
Business Negotiation

Cross-functional collaboration
Interpersonal skills
Innovative Mindset
Leadership
Problem Solving
Communication

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: Concentrix
Location(s): Noida, Gurugram

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[Full Time] Travel Sales Consultant | Ppc Calls | Ppc Sales at Sneha @ 8448100705

Thu, 02 Apr 2026 10:07:26 +0530

Job Description
Sneha @ 8448100705
Hi
Urgent hiring for Travel Sales International's voice sales process
Need at least 06 months of experience in any international sales process
Candidates should be ready to work under sales pressure
PPC Campaign
Required Candidate profile
Call Sneha @ 8448100705
Need International Sales or Travel sales Experience with Excellent Communication Skills
The candidate should be an immediate joiner
Sales
Salary upto-45k-60k
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Sneha @ 8448100705
Location(s): Delhi, NCR

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[Full Time] Travel Sales Consultant | Us | Uk Travel Sales | 60k | Fixed Off at SAP

Thu, 02 Apr 2026 08:55:02 +0530

Job Description
Sneha-8448100705
Hiring for the International voice sales process for US Travel Sales
Process - Travel Sales/Holiday packages Sales, Telecom etc
Gurgaon location
Salary :-up to 30k-50k + Incentives
5 Days Working
US shifts
Need immediate joiners
Required Candidate profile
Candidates must have experience in US Travel Sales Process or any International sales
Need excellent knowledge of PPC Campaign with Hotel and Car rental sales process
Need only immediate joiner
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Call & Whatsapp
Location(s): Delhi, NCR

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[Full Time] Seasonal My Hr Live Support Associate, Mhls Associate at Amazon

Thu, 02 Apr 2026 07:24:53 +0530

Job Description
At Amazon, we believe that every day is still Day One. We are striving to be Earth s Best Employer and to get there, we need exceptionally talented, bright, and driven people. The MyHR Live Support (MHLS) Team is seeking someone who is passionate about making a difference in people s lives.
Do you enjoy communicating with people, being empathetic, solving problems, and improving the experience of customersThe MyHR Live Support Team cares for 1.5 million Amazonians around the world by assisting them with their HR needs. Our organization delivers best-in-class HR support for Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for MHLS Associates with Italian and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. As an HR Professional, you are someone who is skilled at building positive relationships with employees and colleagues. You are approachable and able to handle sensitive situations with tact and diplomacy. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues. You get excited to use your critical thinking and fact-finding skills. You excel at managing multiple tasks, priorities, deadlines, and have strong organizational skills. You are adaptable and open to change, and you quickly adjust to new policies, technologies, and industry trends. Key job responsibilities
The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professional your responsibilities will be:
Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
Receive and resolve inquiries primarily via phone, chats, tickets and emails from employee contact channels.
Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures escalate when these cannot be resolved.
Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plan to each employee s changing needs.
Respond to employees impacting issues that may arise and ensure the right communication and documentation occurs, even when information is limited.
Use high judgement, critical thinking and rationale to balance process adherence with employee s needs to analyze and decide on resolution for their requests.
Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies. - Bachelors degree
- Very good proficiency in written and verbal in Italian (B2 CEFR) and English.
- 0-10+ years experience in contact center, customer service, human resources or equivalent experience.
- Schedule flexibility (support a 24x7 operations).
- Internet connection before joining date with a speed range of 50-100 Mbps. - Relevant work experience in administration, customer service/ call center or HR environment.
- Very good proficiency in additional European languages.
- Ability to work in international teams where team members are in different locations and belong to different cultures.
- Ability to work with confidential information
- Flexibility to work in a fast-paced environment.
- Good interpersonal, communication, time management, and problem-solving skills.
Job Classification
Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Hyderabad

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[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Thu, 02 Apr 2026 06:28:56 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

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[Full Time] Advocacy Operations Associate at Amazon

Thu, 02 Apr 2026 05:17:07 +0530

Job Description
The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success. Key job responsibilities
Follows SOP or managers instructions and ensures tasks are quality compliant
Contributes to project improvement ideas, if applicable
Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
Proactively raises issues/alarms to manager or stakeholders
Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
Maintains records of day-to-day work by updating trackers or workflow tools
Meets predetermined and assigned productivity targets and quality standards. About the team
Advocacy Operations (AO) supports Amazon Flex to resolve scenarios that impact the delivery partner experience. This is accomplished through: Real time monitoring and offline operational work. The AO team is looking for an L2 associate at Hyderabad site to support the operations team. - Bachelors degree
- Experience with Microsoft Office products and applications - Speak, write, and read fluently in English
Job Classification
Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Hyderabad

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[Contract] Urgent Limited Vacancy For Customer Support Associate (wfh) at Tech Mahindra

Thu, 02 Apr 2026 03:50:28 +0530

Job Description
Role & responsibilities
Associate Hiring Job Description (WFH)
Designation
Associate Customer Support (WFH)
Job Profile
FK Voice
Job Type
Contractual till 31 st oct.
Mandatory Criteria-
Communication skill Excellent communication needed in English and Hindi
Education Min Higher secondary
Experience min 1 year BPO(With docs), Freshers are also welcome
Work Timing 24*7 rotational
Week off Rotational,5 days working
Maximum Age Limit - 40
Interview Structure -
HR round Yes (over video call and Aadhar is mandatory for WFH)
Typing Test Min 25WPM/90% accuracy
Versant 3 & above
Client Round Yes( Over G meet, Selfie with Aadhar is mandate)

System specification
Windows version- Win 10 or 11 (With Windows Pro/Education version) with
latest service pack; fixes/patch management to be carried out by partner on
these end-points at regular intervals (Virus definition updates and windows
updates as the examples)
RAM- 10gb or above
The processor must be core i5 & above
GEN 7 & above
Proper Internet connection( min 20mbps)
Power Backup
Noice Cancelation Headset (USB)
Documents Required -
Aadhar Card (Complete Date of Birth) Mandatory
E_ Aadhar_Mandatory
Pan Card - Mandatory
Education Marks sheets 10 th , 12 th , Mandatory
Experience Letter, Offer Letter, Pay slips (last 3 months) Applicable for
Experience Candidates
Salary and Benefits
For Fresher (WFH) 1,85,000, Monthly In hand 13.7k approx.
For Experience (WFH) 1,92,000, Monthly In hand 14.3k approx.
Contact Person: HR Shreya Ganguly
Contact Number: 6290450549
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Contract
Contact Details:
Company: Tech Mahindra
Location(s): Kolkata

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[Full Time] Travel Sales Consultant at SAP

Thu, 02 Apr 2026 03:49:07 +0530

Job Description
Job description
Travel Sales Agent (English / Spanish), customer service
US Travel Sales Consultant ( Flight Sales/ Car Rental)
Salary upto 50k-65k+ Unlimited incentives
Both sides cab
Location- Gurgaon
Sneha @ 8448100705
Required Candidate profile
We are seeking Spanish /Bilingual Travel Sales Agents (PPC process )1 year in international travel sales (US market preferred)
Excellent English communicationCall Sneha @ 8448100705
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Call & Whatsapp
Location(s): Delhi, NCR

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[Full Time] Hiring For Travel Process !! 50 K Ctc !! Gds !! Voice International at Top MNC

Thu, 02 Apr 2026 02:48:41 +0530

Job Description
Hiring for Travel Process !! 50 k CTC !! GDS !! Voice International
Profile:- Schedule change , cancellation , reservation
Minimum 1 year of Travel Process Experience is required
Salary:- 50 k CTC
24*7 Shift
5 days working
9911567769 , 9560028009
Required Candidate profile
Any Graduate & Under-Grad can apply.
Minimum 1 Year of Travel Process Experience is required.
Working Experience on Amadeus / Galileo / Sabre is required.
GDS is mandatory .
8595059531 / 9355226337
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: TOP MNC
Location(s): Noida, Gurugram

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[Freshers] Hiring For Travel Process !! 21 k !! Voice International !! Freshers at Top MNC

Thu, 02 Apr 2026 01:28:07 +0530

Job Description
Hiring For Travel Process !! 21 k In hand !! Voice International !! Freshers
UG / Grad Fresher Can apply only
Top MNC in GGN
24*7 Shift , Cabs
5 days working
Salary :- 20902 in hand
9911567769 , 9560028009 , 9355226337
Required Candidate profile
Any Graduate & Under-Grad can apply.
Cabs , Incentives ,
Need immediate joiners & excellent communications skills also required
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: TOP MNC
Location(s): Noida, Gurugram

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[Full Time] Analyst at eClerx

Thu, 02 Apr 2026 01:26:26 +0530

Job Description
Analyst Inbound Chat Customer Operations

Pune | Full-time (FT) | Customer Operations

Shift Timings US Shift |Management Level Analyst| Travel Requirements - NA

Inbound Chat Analyst

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

Responding to incoming chats from customers in a professional and courteous manner.

Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.

Proactively seeking opportunities to upsell and cross-sell products and services to customers.

Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues, and sales in the companys CRM system.

Meeting or exceeding individual and team sales targets.

Maintaining a high level of knowledge about the companys products and services, as well as industry trends and best practices.

Requirements:

Excellent written communication skills in English.

Previous experience in a customer service and sales role, preferably in a chat or online environment.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving skills and the ability to think on your feet.

Comfortable working in a fast-paced environment.

Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Familiarity with basic computer skills and knowledge of CRM systems.

Education:

Bachelors degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.

Job Classification
Industry: Miscellaneous
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

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[Freshers] Subject Matter Expert (SME) - Travel at Bpo Team Lead

Thu, 02 Apr 2026 00:17:07 +0530

Job Description
About the Role:
We are looking for a detail-oriented and customer-focused Subject Matter Expert (SME) to join our Travel Process team. The SME will serve as the key point of expertise for travel-related operations, ensuring process excellence, compliance, and customer satisfaction. You will act as a bridge between the operations team, training, and management to drive performance and quality standards.

To apply, Call HR Niharika at 8826011865

Key Responsibilities:
Provide expert support to agents and team leads on travel-related queries (flights, hotels, bookings, refunds, reissues, etc.)
Monitor process adherence and ensure compliance with client and company policies.
Conduct refreshers, process trainings, and floor support sessions for new and existing staff.
Identify process gaps and recommend improvements to enhance efficiency and customer experience.
Work closely with Quality, Training, and Operations teams to meet business KPIs.
Stay updated on industry trends, tools, and travel policies.

Qualifications & Skills:
Graduate in any discipline (preferably Travel / Hospitality background).
37 years of experience in the travel domain (BPO or GDS-based process preferred).
Hands-on knowledge of GDS tools (Amadeus, Sabre, Galileo, etc.) is mandatory.
Strong communication and analytical skills.
Ability to manage escalations and mentor team members effectively.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: BPO
Location(s): Noida, Gurugram

Apply

[Full Time] Customer Support Executive || International Voice Process || Jaipur at Hiring for MNC

Thu, 02 Apr 2026 00:04:40 +0530

Job Description
International Customer Support Voice Process
location: Jaipur
gard or under Grad with 6 months of exp
Salary upto 32k ctc
Skills: Excellent comms skills
24/7 Shift
working days: 5.5 Days a weekCall/WhatsApp @ 9354475254(HR Rohit)
Perks and benefits
Transport Allowance
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Hiring for MNC
Location(s): Jaipur

Apply

[Full Time] Bpo / Customer Service - Chat / Email Work From Office Bf at Hexaware Technologies

Wed, 01 Apr 2026 14:16:45 +0530

Job Description
Process: - Blended process (Chat or Email includes inbound as well as outbound call)Requirement:Candidate must have Excellent English communication skills.
Required Candidate profile
Customer Support, BPO, Voice Jaipur, Indore, Chat Process, Email Support, Call Center, International BPO, Domestic BPO, Customer CareIndore Jaipur Mohali Kolkata Lucknow Gurgaon Bangalore Chennai
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Hexaware Technologies
Location(s): Noida, Gurugram

Apply

[Full Time] International Customer Care Executive at Ampluskey

Wed, 01 Apr 2026 12:00:00 +0530

Job Description
We are hiring for top notch MNC
5 days working
Both side cab
Rotational shifts
Salary up to 37k in-hand
Location Gurgaon, Noida
Contact- 9315651323 ISHIKA HR
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: AMPLUSKEY
Location(s): Noida, Gurugram

Apply

[Walk-ins] Walk-in || Immediate openings For Technical Support - SPE at Cognizant

Wed, 01 Apr 2026 05:02:02 +0530

Job Description
Key Responsibilities:
Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing knowledge base to provide a customer facing root cause assessment.
Provide customer facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution.
Flexibility to work across multiple rotational shifts/night shifts
Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Education Requirements:
Any graduate
Key Skills and Experience:
1-4 years of call center customer care experience, preferably in a technical environment.
Strong awareness on GCP/G Suite products and features Experience in working in a customer centric operation resolving technical or operational issues.
Strong troubleshooting and diagnosis skills in a technical environment.
Strong sense of business ownership, personable accountability, and customer focus.
Works well independently and cross functionally with other teams.
Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
Ability to understand processes and how different pieces of a large process puzzle fit together.
Determination to continuously work to achieve team KPIs which often change.
Capacity to research using internal knowledge bases and documentation.
Aptitude to think critically and work through ambiguity.
Flexible enough to work under different work environments Experience with technical writing and version control a plus.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Cognizant
Location(s): Hyderabad

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Wed, 01 Apr 2026 00:16:12 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Gandhinagar

Apply

[Full Time] Analyst at eClerx

Tue, 31 Mar 2026 12:00:00 +0530

Job Description
Analyst Inbound Chat Customer Operations
Pune | Full-time (FT) | Customer Operations
Shift Timings US Shift |Management Level Analyst| Travel Requirements - NA
Job Description: Inbound Chat Analyst
As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:

Responding to incoming chats from customers in a professional and courteous manner.

Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.

Proactively seeking opportunities to upsell and cross-sell products and services to customers.

Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

Meeting or exceeding individual and team sales targets.

Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:

Excellent written communication skills in English.

Previous experience in a customer service and sales role, preferably in a chat or online environment.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving skills and the ability to think on your feet.

Comfortable working in a fast-paced environment.

Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Familiarity with basic computer skills and knowledge of CRM systems.
Education:

Bachelor's degree in any field is preferred.
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

Apply

[Full Time] Customer Relationship Executive at People Group

Tue, 31 Mar 2026 12:00:00 +0530

Job Description
Job Title: Service & Renewals Executive

Salary: Up to 20,000 (In-hand)

Location: Dosti Pinnacle, Wagle Estate, Thane (W)

Job Overview:
We are looking for a proactive and customer-focused Service & Renewals Executive to manage client relationships, provide excellent service, and assist customers in renewing their memberships. The ideal candidate should have experience in customer support, strong communication skills, and the ability to understand client needs and guide them in finding the right partner.

Key Responsibilities:
Provide professional customer support and maintain strong relationships with existing clients.
Assist clients in understanding services and guide them in finding the right partner based on their preferences and requirements.
Follow up with existing members and convince them to renew their membership by explaining the benefits and success stories.
Handle client queries, concerns, and service requests in a timely and professional manner.
Maintain regular communication with clients to ensure satisfaction and engagement with the platform.
Keep accurate records of client interactions, renewals, and feedback.
Work closely with internal teams to ensure a smooth client experience.

Requirements:
Education: 10th Pass / 12th Pass
Experience: Minimum 1 year experience in Customer Support / Client Service / Telecalling
Good communication and convincing skills
Basic computer knowledge
Customer-focused attitude with problem-solving ability

Shift Details:
Shift Timings: 10:00 AM 7:00 PM or 12:00 PM 9:00 PM (Day Shift)
Working Days: 5 Days a Week
Week Off: 2 Rotational Week-offs (Monday Friday)

Who Can Apply:
Candidates with experience in customer support, relationship management, telecalling, or service roles who enjoy interacting with clients and helping them find suitable matches.

Benefits:
Fixed in-hand salary up to 20,000
Friendly and professional work environment
Growth opportunities in client servicing and relationship management

Interested candidates can call on 8356968636
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: People Group
Location(s): Mumbai

Apply

[Freshers] Customer Support Executive - Domestic at TP

Mon, 30 Mar 2026 12:00:00 +0530

Job Description
We are looking for a highly motivated and customer-focused individual to join our team as a Customer Support Executive in the domestic sector. The ideal candidate should have 0 to 2 years of experience.
Roles and Responsibility
Handle customer inquiries and resolve issues professionally.
Provide excellent customer service through various communication channels.
Respond to customer complaints and concerns in a timely manner.
Collaborate with internal teams to resolve complex customer issues.
Maintain accurate records of customer interactions and transactions.
Continuously improve knowledge and skills to enhance customer support services.
Job Requirements
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Proficient in using computer systems and software applications.
Ability to adapt to changing situations and priorities.
Strong attention to detail and organizational skills.
Freshers are welcome to apply.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: TP
Location(s): Hyderabad

Apply

[Full Time] Customer Success Manager at Web Spiders

Mon, 30 Mar 2026 12:00:00 +0530

Job Description

Customer Success Manager
We are looking for a Customer Success Manager with strong expertise in client engagement, end-to-end delivery management, and quality assurance within a technology-driven environment. The ideal candidate will bring a balance of technical understanding, project ownership, and customer-centric thinking, along with the ability to leverage modern AI tools to drive efficiency and enhance overall delivery outcomes.

The Customer Success Manager (CSM) plays a pivotal role in ensuring seamless client experience, successful delivery, and long-term value realization from Web Spiders products and services. This role bridges clients and internal teams, ensuring alignment, quality execution, and proactive engagement to drive satisfaction, retention, and growth.

Experience: 2 5 years

Location: Kolkata (Rajarhat-Newtown)

Mode of Working: Work from Office
Requirements

Candidates must have completed their graduation degree from a top or premium engineering institution

Proven experience in Customer Success, Project Management, QA, or Delivery roles within a technology or product-based environment

Strong understanding of Software Development Life Cycle (SDLC), QA processes, and testing methodologies

Hands-on experience with manual and/or automation testing for web and mobile applications

Familiarity with bug tracking and project management tools such as JIRA, Bugzilla, Mantis, QC, etc.

Excellent communication and stakeholder management skills, with the ability to manage global clients

Strong problem-solving ability with attention to detail and ownership mindset

Ability to manage multiple projects, timelines, and priorities effectively

Exposure to modern AI tools (e.g., generative AI, automation tools, productivity enhancers) to improve efficiency and delivery outcomes

Customer-first mindset with a focus on quality, responsiveness, and continuous improvement

Roles Responsibilities

Act as the primary Point of Contact (POC) for clients, driving strong relationships, satisfaction, and retention

Own end-to-end delivery of assigned products (E2M, SpiderX, etc.), ensuring alignment with client objectives and SLAs

Plan, manage, and track project timelines, milestones, and deliverables in collaboration with internal teams

Serve as the bridge between client and delivery teams, ensuring clear communication and expectation management

Understand client requirements and translate them into requirement documents, analysis notes, and test plans

Oversee and contribute to manual and automation testing, ensuring robust QA processes and timely sign-offs before deployment

Track, manage, and resolve defects while ensuring overall quality benchmarks are consistently met

Assess Change Requests (CRs) in terms of scope, cost, and delivery timelines

Identify risks, issues, and dependencies proactively, ensuring timely escalation and resolution

Facilitate regular client interactions, including status calls, reporting, and performance updates

Support pre-sales initiatives (demos, PoCs, prototypes) and identify opportunities for upselling/value addition

Leverage AI tools and drive process improvements to enhance efficiency, delivery quality, and overall client experience.

Benefits

Competitive salary and performance-based bonuses

Exciting and challenging projects at the forefront of technology.

Process Oriented Appraisals

Professional development opportunities and training.

Rewarding Buddy-Referral Program

Collaborative and inclusive work environment.

Complimentary Breakfast, Evening Snacks Subsidise Lunch at Office.

Interview Process

Application review

5 10 minute initial screening call with the TA team

Practical test conducted in the presence of a panel member

Technical interviews {Domain specific}

Role match offer

What We Do Clients Products Our Skills Partners Company

2026 Web Spiders Group

What We Do

Clients

Products
Job Classification
Industry: Film / Music / Entertainment
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: Web Spiders
Location(s): Kolkata

Apply

[Full Time] Customer Success Manager at Web Spiders

Mon, 30 Mar 2026 12:00:00 +0530

Job Description
Web Spiders | Customer Success Manager Jobs at Work from office
Customer Success Manager
We are looking for a Customer Success Manager with strong expertise in client engagement, end-to-end delivery management, and quality assurance within a technology-driven environment. The ideal candidate will bring a balance of technical understanding, project ownership, and customer-centric thinking, along with the ability to leverage modern AI tools to drive efficiency and enhance overall delivery outcomes.

Plenty o paid time off
Team members start with 3 weeks of paid time off.

Get up to $1,000 a year in skill development covered.

Get paid to take a break

Get a $1,000 bonus the first time you take a vacation that s 5 days or longer.

A big focus on health
$200 monthly wellness stipend, to be used for whatever wellness means for you.

The Customer Success Manager (CSM) plays a pivotal role in ensuring seamless client experience, successful delivery, and long-term value realization from Web Spiders products and services. This role bridges clients and internal teams, ensuring alignment, quality execution, and proactive engagement to drive satisfaction, retention, and growth.

Experience: 2 5 years

Location: Kolkata (Rajarhat-Newtown)

Mode of Working: Work from Office
Requirements

Candidates must have completed their graduation degree from a top or premium engineering institution

Proven experience in Customer Success, Project Management, QA, or Delivery roles within a technology or product-based environment

Strong understanding of Software Development Life Cycle (SDLC), QA processes, and testing methodologies

Hands-on experience with manual and/or automation testing for web and mobile applications

Familiarity with bug tracking and project management tools such as JIRA, Bugzilla, Mantis, QC, etc.

Excellent communication and stakeholder management skills, with the ability to manage global clients

Strong problem-solving ability with attention to detail and ownership mindset

Ability to manage multiple projects, timelines, and priorities effectively

Exposure to modern AI tools (e.g., generative AI, automation tools, productivity enhancers) to improve efficiency and delivery outcomes

Customer-first mindset with a focus on quality, responsiveness, and continuous improvement

Roles & Responsibilities

Act as the primary Point of Contact (POC) for clients, driving strong relationships, satisfaction, and retention

Own end-to-end delivery of assigned products (E2M, SpiderX, etc.), ensuring alignment with client objectives and SLAs

Plan, manage, and track project timelines, milestones, and deliverables in collaboration with internal teams

Serve as the bridge between client and delivery teams, ensuring clear communication and expectation management

Understand client requirements and translate them into requirement documents, analysis notes, and test plans

Oversee and contribute to manual and automation testing, ensuring robust QA processes and timely sign-offs before deployment

Track, manage, and resolve defects while ensuring overall quality benchmarks are consistently met

Assess Change Requests (CRs) in terms of scope, cost, and delivery timelines

Identify risks, issues, and dependencies proactively, ensuring timely escalation and resolution

Facilitate regular client interactions, including status calls, reporting, and performance updates

Support pre-sales initiatives (demos, PoCs, prototypes) and identify opportunities for upselling/value addition

Leverage AI tools and drive process improvements to enhance efficiency, delivery quality, and overall client experience.

Benefits

Competitive salary and performance-based bonuses

Exciting and challenging projects at the forefront of technology.

Process Oriented Appraisals

Professional development opportunities and training.

Rewarding Buddy-Referral Program

Collaborative and inclusive work environment.

Complimentary Breakfast, Evening Snacks & Subsidise Lunch at Office.

Interview Process

Application review

5 10 minute initial screening call with the TA team

Practical test conducted in the presence of a panel member

Technical interviews {Domain specific}

Role match & offer

Let s work together

Statement of Exceptional Work:

This section is the most important part of your application, so please invest extra effort. Be concise, specific, and concrete - so we can accurately assess your expertise and its alignment with our expectations.

Character count should not be more than 10000.

Character count should not be more than 5000.

Max file size 10MB.

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I agree to receive phone calls

Thank you! Your submission has been received!

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Our Skills Since 2000, Web Spiders Group has enabled dreamers to create and launch cutting-edge digital products. WS offers both IT Services and Data Labelling services to create the modern legendary companies of tomorrow. Headquartered n India and San Jose, Web Spiders has additional project management and design offices across London & Singapore.
Job Classification
Industry: Film / Music / Entertainment
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: Web Spiders
Location(s): Kolkata

Apply

[Walk-ins] Walk-in || Customer Support Executive at People Group

Mon, 30 Mar 2026 12:00:00 +0530

Job Description
Roles and Responsibilities
Provide accurate information about products/services to customers, addressing their needs and preferences.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: People Group
Location(s): Mumbai

Apply

[Freshers] Customer Support Executive - Domestic at TP

Mon, 30 Mar 2026 12:00:00 +0530

Job Description
We are looking for a highly skilled and motivated Customer Support Executive to join our team in the domestic sector.
The ideal candidate should have 0 to 2 years of experience.
Roles and Responsibility
Handle customer inquiries and resolve issues professionally.
Provide excellent customer service through various communication channels.
Respond to customer complaints and concerns in a timely manner.
Collaborate with internal teams to resolve complex customer issues.
Maintain accurate records of customer interactions and transactions.
Continuously improve knowledge and skills to enhance customer support capabilities.
Job Requirements
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Proficient in using computer systems and software applications.
Ability to adapt to changing situations and priorities.
Strong attention to detail and organizational skills.
Freshers can apply for this role.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: TP
Location(s): Chennai

Apply

[Freshers] Voice & Non Voice Process - Telesales & Customer Service at Creative Hands HR

Mon, 30 Mar 2026 12:00:00 +0530

Job Description

Non-Voice Process Executives: Support operations through data entry, email communication, and backend processes.Role & responsibilities
Attractive incentives and performance-based bonuses.

job Requirements

Freshers Are Welcome!
No prior experience?Excellent communication skills in English and one of the following regional languages: Hindi, Malayalam, Kannada, Telugu, or Tamil.
Strong inter No problem! We provide comprehensive training to kickstart your career in the booming BPO industry.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Creative Hands HR
Location(s): Hyderabad

Apply

[Full Time] Opening For International voice process at Cognizant

Sun, 29 Mar 2026 12:00:00 +0530

Job Description

Experience 0 to 11 months experience
Skill Skill: Excellent Communication
Eligibility : Any Graduate ( 2024/2025 pass outs only )
Knowledge in Customer Support background - Preferred
Flexible to work in Shifts
Working Model :Work from Office.

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

Apply

[Freshers] Customer Executive (Voice & Non-Voice Process) at Arise Solution

Fri, 27 Mar 2026 12:00:00 +0530

Job Description
Hiring Freshers - 12th Pass/ Graduation / Under Graduate / Post Graduates/ 10+3 Diploma
Salary - 2.52 CTC
Full Time
Rotational Shifts (Day & Night)
Good communication skills Only
Apply Now!!
Required Candidate profile
If you enjoy interacting with people and solving problems, this role is for you!
Build a rewarding career in customer support with a team that values you!!
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Arise Solution
Location(s): Vadodara

Apply

[Full Time] Opening For International voice process at Cognizant

Fri, 27 Mar 2026 12:00:00 +0530

Job Description

Experience 0 to 11 months experience
Skill Skill: Excellent Communication
Eligibility : Any Graduate ( 2024/2025 pass outs only )
Knowledge in Customer Support background - Preferred
Flexible to work in Shifts
Working Model :Work from Office.

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

Apply

[Freshers] Voice & Non Voice Process - Telesales & Customer Service at Creative Hands HR

Wed, 25 Mar 2026 12:00:00 +0530

Job Description

Non-Voice Process Executives: Support operations through data entry, email communication, and backend processes.Role & responsibilities
Attractive incentives and performance-based bonuses.

job Requirements

Freshers Are Welcome!
No prior experience?Excellent communication skills in English and one of the following regional languages: Hindi, Malayalam, Kannada, Telugu, or Tamil.
Strong inter No problem! We provide comprehensive training to kickstart your career in the booming BPO industry.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Creative Hands HR
Location(s): Hyderabad

Apply

[Freshers] Voice & Non Voice Process - Telesales & Customer Service at Creative Hands HR

Sat, 21 Mar 2026 12:00:00 +0530

Job Description

Non-Voice Process Executives: Support operations through data entry, email communication, and backend processes.Role & responsibilities
Attractive incentives and performance-based bonuses.

job Requirements

Freshers Are Welcome!
No prior experience?Excellent communication skills in English and one of the following regional languages: Hindi, Malayalam, Kannada, Telugu, or Tamil.
Strong inter No problem! We provide comprehensive training to kickstart your career in the booming BPO industry.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Creative Hands HR
Location(s): Hyderabad

Apply

[Full Time] Hiring For International Voice Support - Only Exp at IntouchCX

Sat, 21 Mar 2026 12:00:00 +0530

Job Description
Greeting From IntoucCX,

Job Description:

IntouchCX is hiring Customer Service Associates (Voice Process) for our International Voice Process in Hyderabad.

The ideal candidate should have prior experience in handling voice support and possess excellent English communication skills

Job Title:

Customer Service Associate International Voice Process

Company Name: IntouchCX

Location: Hyderabad

Employment Type: Full-Time

Work Mode: Work From Office (WFO)

Shift: 24/7 Rotational Shifts

Industry: BPO / Call Centre Key Responsibilities:

Handle inbound and outbound international voice calls
Contact existing and prospective customers
Understand customer requirements and provide suitable solutions
Resolve customer queries related to products and services
Ensure high levels of customer satisfaction and retention
Maintain accurate customer records

Candidate Profile:

Education: 10+2 (Mandatory), Diploma (3 years), Undergraduates, BE/B.Tech, or Graduates (Any Stream)
Experience: Minimum 6 months in Voice Process
Excellent English communication skills
Willing to work in rotational shifts
Immediate joiners preferred

Salary & Benefits:

Salary package up to 4.5 LPA
5 Days Working
2 Rotational Offs
2-Way Free Cab Facility

How to Apply:

Interested candidates can Email Resume to:

shaheen.sultana@intouchcx.com WhatsApp Resume to 9989956178

Please mention HR Shaheen Sultana on top of your resume for quick processing.

Disclaimer: IntouchCX does not charge any money for job offers or interviews. Beware of fraudsters asking for registration or refundable fees.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Sat, 21 Mar 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

Apply

[Full Time] International Chat Support Executive (Non-Voice) | MNC at Arise Solution

Wed, 18 Mar 2026 12:00:00 +0530

Job Description
International Chat Support Executive (Non-Voice) | MNC
Location: Vadodara
Salary: Up to 3 LPA
Fixed 5-day working with work-life balance
Work with a leading global E-commerce process
100% Non-Voice (Chat Support) No calling
Required Candidate profile
Undergraduate / Diploma / Graduate / Post Graduate (Any Stream)
Good English communication required
Handle international customer queries via chat
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Arise Solution
Location(s): Vadodara

Apply

[Freshers] Voice & Non Voice Process - Telesales & Customer Service at Creative Hands HR

Mon, 16 Mar 2026 12:00:00 +0530

Job Description

Non-Voice Process Executives: Support operations through data entry, email communication, and backend processes.Role & responsibilities
Attractive incentives and performance-based bonuses.

job Requirements

Freshers Are Welcome!
No prior experience?Excellent communication skills in English and one of the following regional languages: Hindi, Malayalam, Kannada, Telugu, or Tamil.
Strong inter No problem! We provide comprehensive training to kickstart your career in the booming BPO industry.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Creative Hands HR
Location(s): Hyderabad

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Sat, 14 Mar 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

Apply

[Freshers] Analyst at eClerx

Fri, 13 Mar 2026 10:04:06 +0530

Job Description
Analyst International Voice - Customer Operations
India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_Shift Timings Night Shift |Management Level Analyst

Specialism Customer Care
We are looking to add to our talent pool an Analyst International Voice with 0-3 years of experience. This role will be part of Customer Operations Voice process wherein preferred candidate will be taking Outbound/Inbound calls from overseas customers and solving their queries.
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
Analyst International Voice Operations Customer Care Customer Operations Responsibilities

Review customer service notes

Check status of services on account in diagnostic tools

Take appropriate steps to resolve customer's problems

Troubleshoot technical issues related to customers services

Communicate effectively and close the loop with clients in case of observations

Update status in internal as well as client tools

Meet process expectations with high quality standards and adherence to SLAs
Minimum Qualifications

Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience

Good communication and interpersonal skills

Ability to quickly and efficiently assimilate process knowledge

Professional in conduct/behaviour, appearance and communication

Understanding of web technology and cable setup

Reliability in terms of attendance and timing

Flexible for 24x7 shifts

Should not have any commitments part time courses, tuitions, etc. that hamper work performance
Preferred Qualifications

Basic knowledge of excel

Experience in troubleshooting related process

Ability to analyse information and evaluate results to choose the best solution and solve problems

Good documentation skills
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: eClerx
Location(s): Mohali, Chandigarh

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[Freshers] Bilingual Customer support - French and English at IntouchCX

Fri, 13 Mar 2026 09:22:58 +0530

Job Description

Job Description:
We are hiring a French Voice Process Executive to support internal operations through voice-based interactions. The role involves handling calls in French, coordinating with internal teams, managing process-related information, and ensuring accuracy while strictly adhering to established process guidelines. Roles and Responsibilities French Voice & chat Process
Handle inbound and/or outbound voice interactions in French (English as required)
Communicate professionally with internal or external stakeholders via phone
Support voice-based process operations while ensuring accuracy and compliance
Handle follow-up communication, basic documentation, and system updates related to calls
Review, validate, and update records generated from voice interactions
Adhere strictly to SOPs, quality standards, and defined SLAs
Coordinate with internal teams to resolve queries and complete tasks efficiently
Ensure data confidentiality, accuracy, and service quality at all times
Eligibility & Skill Requirements French Voice Process
French language proficiency: B2 level or above (mandatory)
Good verbal and written communication skills in French and English
Basic computer proficiency, including MS Excel, MS Word, and email tools
Strong attention to detail with effective time management skills
Ability to work efficiently in a process-driven, voice-based environment
Comfortable working in rotational shifts
Freshers are Eligible
Experienced candidates: Up to 6 LPA (CTC)
Why Join Us:
Stable role in a global operations environment
Transport facility with 2-way cab (Within 25 Kms radius)
Opportunity to work with international clients
Interested candidates can reach out to below mentioned contact details.
Contact - Hr RahelaPhone number - 9963039892Email - rahela.begum@intouchcx.com
DISCLAIMER:*Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registration fee, Refundable fee etc.

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Full Time] Salesforce Success Architect at Salesforce

Thu, 12 Mar 2026 12:00:00 +0530

Job Description
At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Agentforce + Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.
Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper-personalized experiences and real-time decision-making, Data Cloud helps organizations maximize customer lifetime value and drive business growth.
Additionally, Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalized customer interactions, and predictive insights, driving greater operational efficiency and business value.

Responsibilities:
Be a trusted Agentforce + Data Cloud subject-matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI
Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data Cloud
Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data Cloud customers
Build strong relationships with both internal and external business partners, contributing to broader goals and growth
Drive thought leadership through mentoring and knowledge sharing
Your Impact
As an Agentforce + Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce + Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Team Work
Collaboration is at the core of our success, and as an Agentforce + Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Minimum Requirements:

Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces
Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP + AI
Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Agentforce + Data Cloud
Deep understanding of data modeling, integration architectures, and data governance best practices
Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
Ability to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologies
Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred Experience:
Experience in a consulting.implementation Partner for Data Cloud/CDP
Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture
Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc
Experience implementing Salesforce Clouds, Multi cloud scenarios - Sales, Service, Industries, Marketing or Commerce
Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
Experience in programming languages such as Python, Java, .Net, SQL
Note: This role is office-flexible, and the expectation is to work from the office three days per week.
Shifts - Candidate should be comfortable working in AMER shifts (6:30 PM - 3:30 AM) as well.
Job Classification
Industry: Recruitment / Staffing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Salesforce
Location(s): Hyderabad

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[Freshers] Customer Support Executive- Malad at Teleperformance (TP)

Wed, 11 Mar 2026 17:20:23 +0530

Job Description
Customer Support Executive International Process (Malad, Mumbai)Company: (Add your company name)
Location: Malad, Mumbai
Shift: Night Shift | Rotational Week Off
Salary:
Fresher: 18,000 in-hand
Experienced: 25,000 in-hand
Key Responsibilities
Handle international customer calls
Resolve customer queries with accuracy and professionalism
Maintain customer records and update systems
Deliver high-quality service and meet performance metrics
Work in night shifts with rotational week offs
Preferred candidate profile
Graduate (any stream)
Excellent verbal & written communication in English is mandatory
Freshers can apply
Experience in international BPO preferred
Comfortable with night shifts and rotational shifts
Good problem-solving skills
Apply Now
Interested candidates can share their resume at:
Neetu.pillai@teleperformancedibs.com
9076011128
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Teleperformance (TP)
Location(s): Mumbai

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[Contract] Customer support -Us voice(chat +mail+calls)- Fresher Can apply -25k at Trigent Software,

Wed, 11 Mar 2026 12:00:00 +0530

Job Description
Greetings from Trigent
Call for more info :7892759396
Nagarathna_G@trigent.com

International Voice
25k CTC
Night shift
Work from office
Vikroli Location
Both the way cab free
5 days work
JD-

This role is a Voice-Heavy Blended Support Process. While you will handle chats and emails as well, the majority of the work involves phone-based (inbound/outbound) customer and employee interactions. Please apply only if you are fully comfortable with calling responsibilities. Role Overview Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries through a combination of calls, chats, and emails, with a strong emphasis on voice support. Coordinate with support teams to ensure timely and effective issue resolution. Key Responsibilities Handle majority voice interactions (calls) along with supporting chat and email channels as needed. Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure. Collaborate with cross-functional support teams to resolve requests efficiently. Maintain a customer-centric approach focusing on live communication (primarily calls). Qualifications Excellent verbal and written communication skills in English (strong speaking ability is mandatory). Good interpersonal skills with a customer-first mindset. Detail-oriented with strong organizational and multitasking skills. Analytical and logical problem-solving skills. Prior experience in customer or employee support (voice or blended) is an advantage. Work Requirements 100% Work from Office Night Shifts Only | Shift Hours: 9.5 Hours Must be comfortable working in a voice-heavy blended (Calls + Chat + Email) process environment

Regards
Nagarathna G
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Contract
Contact Details:
Company: Trigent Software,
Location(s): Mumbai

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[Full Time] Hiring For International Voice Process - Imm Joiner's (Only Exp) at IntouchCX

Wed, 11 Mar 2026 12:00:00 +0530

Job Description
Greetings from Intouch CX for international Voice customer support hiring

Hiring Customer Service Associate (Voice)

Company: IntouchCX

Location: Hyderabad

Work Mode: Work From Office (WFO)

Process: International Voice

Language Requirement: English

Work Schedule: 24/7 (Rotational Shifts) Job Overview :

We are hiring Customer Service Associates (CSA) Voice Process for our international customer support team. The role involves handling inbound/outbound calls, assisting customers, and ensuring high-quality service delivery. Key Responsibilities :
Handle international voice calls (English communication mandatory)
Contact existing and prospective customers
Understand customer needs through effective questioning
Provide accurate information about products and services
Resolve customer queries efficiently
Focus on customer satisfaction and retention

Eligibility Criteria :
Education: 10+2 (PUC) Mandatory
Diploma (3 years) / Undergraduates / BE / B.Tech / Graduates from any stream
Minimum 6 months of experience required
Immediate joiners preferred

Job Details :
5 Days Working
2 Rotational Week Offs
Rotational Shifts
2-Way Free Cab Facility
Salary Package: Up to 5 LPA

How to Apply

Interested candidates can:

Email your resume to: shaheen.sultana@intouchcx.com

WhatsApp your resume: 9989956178 Please mention HR Shaheen on top of your resume for reference.

Don't Forget to Write Hr Shaheen On Top Of Your Resume
OR
Drop Your CV Over The Whatsapp.

Disclaimer: Intouch doesn't promise a job (or) an interview in exchnage of money . Fraudsters may ask you to pay in the pretext of rejistration fee or refundable fee etc .
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Walk-ins] Sutherland Is hiring For Freshers- International Voice Process. at Sutherland

Wed, 11 Mar 2026 10:26:03 +0530

Job Description
WALK-IN DRIVE INTERNATIONAL VOICE PROCESS
Job Location: Airoli, Navi Mumbai
Process: International Voice Process
Shift: 24/7 Rotational Shifts
Working Days: 5 Days Working (2 Rotational Week Offs)
Contact: Laiba Tambe 8097119804

NOTE - ONLY CANDIDATES WITH EXCELLENT COMMUNICATION SKILLS IN ENGLISH ARE ELIGIBLE TO APPLY
Salary & Benefits:
Salary: 18,000 30,000 (Based on experience & communication)
Travel Allowance: 3,500
Performance Incentives: Up to 2,750
Excellent Work Environment
Career Growth Opportunities

NOTE - ONLY CANDIDATES WITH EXCELLENT COMMUNICATION SKILLS IN ENGLISH ARE ELIGIBLE TO APPLY
Eligibility Criteria:
Freshers with excellent communication skills can apply
HSC Passed / Graduates Welcome
Strong English speaking skills required
Candidates must be comfortable with rotational shifts
Location Criteria (Important):
Only candidates from Mumbai / Navi Mumbai should apply
Not hiring candidates from outside Mumbai
Kalyan & Panvel candidates accepted only if staying within 1.5 km from station
Job Responsibilities:
Handle international customer calls
Provide accurate information & resolve queries
Maintain professional communication standards
Ensure customer satisfaction
WALK-IN WITH YOUR UPDATED RESUME
Location: Airoli, Navi Mumbai
Contact: Laiba Tambe 8097119804

NOTE - ONLY CANDIDATES WITH EXCELLENT COMMUNICATION SKILLS IN ENGLISH ARE ELIGIBLE TO APPLY
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Sutherland
Location(s): Mumbai

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[Walk-ins] Customer Care Executive-(Voice)-HR Mritika at Wipro

Wed, 11 Mar 2026 10:22:54 +0530

Job Description
Mega Walk-in Drive at Wipro,Kolkata Freshers Hiring
Wipro is conducting a walk-in drive on 12th March 2026 for freshers only.
Timing -11am-11:30am
Role: Australian-Voice Process
Shift: Australian Shift (mid night shifts or early morning shifts)
Location: Kolkata
Venue: Wipro, Salt Lake Sector V, Gate 1
Eligibility: Freshers (12th pass / Any Graduate) (Pursuing candidates are not eligible)
Skills Required: Good communication skills in English
Carry 2 copies of resume and original aadhar card
Immediate joiners only preferred
Important: Please don't forget to mention LPT-MRITIKA ,Australian Voice on top of your CV for reference.
Interested candidates can directly walk in within the given time slot.(write LPT-Mritika, Australian Voice" for reference)
You can mention "Walk in-Australian Process" and share your resume at +91 96861 02233.
Start your career journey with Wipro!
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Wipro
Location(s): Kolkata

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[Full Time] Associate(Networking) at Wipro

Wed, 11 Mar 2026 09:52:56 +0530

Job Description
Essential Hiring Skills :
Excellent communication skills. Candidate needs to be able to articulate properly
Ability to build strong working relationships.
Demonstrate excellent stakeholder management both within and outside Client Org.
Process Specific Trainings on using Client Tools/ Applications

Responsibilities:
Should be available on calls/team meetings whenever required during shift timings
Should be able to work with the team and be a good responsible team member

LOOKING FOR IMMEDIATE JOINER ONLY_NO NOTICE PERIOD
Excellent English communication
24/7 rotational shift including night shift
2 rotational week off
One way cab
Hinjewadi Location

Kindly share your resume on 7709729455
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Wipro
Location(s): Pune

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[Full Time] Senior Customer Service Associate at Tech Mahindra

Wed, 11 Mar 2026 09:22:36 +0530

Job Description
Roles & Responsibility

Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services offered by the company to customers.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex issues that require escalation.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Tech Mahindra
Location(s): Mumbai

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Wed, 11 Mar 2026 07:37:32 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Mumbai

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[Full Time] Walkin For Quality Analyst -SPE at Cognizant

Wed, 11 Mar 2026 06:20:08 +0530

Job Description
1-3years of experience in customer support /BPO quality is mandatory (Voice/chat &Email)
Strong communication skills (Verbal & written skills)
Location Coimbatore
Work mode - Work from office
Flexible to work in rotational shifts with rotational offs
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Coimbatore

Apply

[Freshers] Customer Care Executive at Teleperformance (TP)

Wed, 11 Mar 2026 03:52:33 +0530

Job Description
TP is hiring Daily - Mega WalkIn Drive on Noida Sec 135 Teleperformance (International Email Process & Backoffice role) 12th,13th & 14th March 2026 (Thursday, Friday & Saturday)
12:30 PM 3:30 PM
Interview Location- Teleperformance, Candor Tech Space, Tower 11, Ground Floor, Sector 135, Noida 201301
Role: Travel Email Support (Work from Office Immediate Joiners Only) Shift Timing: US Shift (From 5:30 PM onwards)
Work Mode: Work from Office (Mandatory)
Cab Facility: Subject to transport zone
Job Location: Teleperformance Noida Sector 135
Date of Joining: 16th March 2026Key Responsibilities:
- Queries related to flight bookings, cancellations, refunds, and itinerary changes
- Provide accurate information regarding fares, baggage policies, and travel guidelines
- Manage bookings through internal tools and CRM systems
- Ensure high levels of customer satisfaction and resolution within SLA
Maintain data accuracy while updating customer records Eligibility Criteria
Minimum 6 months experience in International Chat / Voice / Travel Process
Strong written communication skills
Immediate joiners are highly preferred
Graduate Fresher can also apply Compensation & Benefits
Up to 26,000 InHand
5 Days Working
Rotational Week Offs
Bothside cab facility (Subject to Transport zone)

Interested candidates can directly connect for quick screening or share their CV at and meet with us mention Ashish and Kashish

kashish.chopra2@teleperformance.com,

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Teleperformance (TP)
Location(s): Noida, Gurugram

Apply

[Freshers] Hiring For under graduate fresher gurgaon location 24*7 at Recruitic Resources

Wed, 11 Mar 2026 03:33:40 +0530

Job Description
International voice and email usa process 5 days working 24*7 rotational shift
For interview call Himanshu 9289877542 or
What's up if busy
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Recruitic Resources
Location(s): Noida, Gurugram

Apply

[Full Time] Immediate Hiring Exp/Insurance Process!Sal upto 4.5lpa UK shift at BPO

Tue, 10 Mar 2026 12:00:00 +0530

Job Description
WARM GREETINGS FROM RIVERA MANPOWER SERVICES!!

Hiring for International Voice process. UK Shift Sat & Sun fixed off

For more details contact below given number
whatsapp or share your CVs if the number is busy)

Shiva - 8884496984

NOTE-
* THE BELOW REQUIREMENT IS FOR THE CANDIDATES WHO ARE CURRENTLY IN BANGALORE.
* CANDIDATE SHOULD BE EXCELLENT IN COMMUNICATION.

Openings available :

Process name : International voice process / Blended
Qualification : Graduates / Under Graduate
Salary : Min 4 LPA + Max 5.5 Lpa incentives
Shift timings : Rotational shift / US Rotational / UK Rotational
Location : BANGALORE
Experience needed :Under Candidates should have minimum 1.6 year of experience into international voice process/ International Sales /Client Servicing , candidates should be flexible to work with rotational shift , Candidates should be fluent in communication

Roles and Responsibilities:-

Customer Focus
Take ownership of each customer while empathizing and prioritizing customer needs

Resolve conflicts and manage customer expectations

Determine customer needs and provide appropriate solutions through relationship building

Communication Skills
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening

Problem Solving Skills
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed

Analytical Skills
Critical thinker and ability to exercise independent judgment
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures

Computer Skills
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Regards
Shiva
8884496984
Rivera Manpower Services

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: leading BPO
Location(s): Bengaluru

Apply

[Full Time] Customer Support Executive - International Voice - US shift at Trigent

Tue, 10 Mar 2026 12:00:00 +0530

Job Description
Greetings from Trigent Software!!

Hiring for Customer Support Executive - International Process

**Only candidates only immediate joiners can apply**

Role: Customer Support Representative
Process: US Healthcare
Mode of Work: Work from Office
Location: Mumbai (Vikhroli)
Working Days: 5 days
Shift: US Shift

Qualification: Graduates Only

Salary: Upto 4.8 LPA + Incentives

Responsibility:
Handle inbound and outbound calls, emails, or chat inquiries from patients, healthcare providers, or insurance representatives.
Provide accurate information regarding medical services, appointments, billing, insurance coverage, and claims status.
Assist customers with appointment scheduling, rescheduling, and follow-up reminders.
Ensure high-quality and empathetic communication while resolving patient or client concerns.
Support customers in understanding insurance claims, payment status, and outstanding balances.
Coordinate with the billing or claims department to resolve discrepancies or pending issues.
Verify patient insurance details and eligibility before service delivery when required.

Rounds of Interview: HR > Versant

Preferred Candidates Profiles:
* Candidate should be comfortable working in US Shift
* Candidate should be comfortable working in a Contractual role

Perks and Benefits:
* 2 - way cab facility
* Food facility

Interested candidates can contact HR Reena at @8072181834 or can share their resumes to reena_s@trigent.com

Regards,
HR Reena
Trigent Software
8072181834
reena_s@trigent.com
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Trigent
Location(s): Mumbai

Apply

[Freshers] Customer Support | Voice Process | 12th pass | Up To 38k in hand | at Daydream Recruiters

Tue, 10 Mar 2026 12:00:00 +0530

Job Description
Hiring for International Customer support voice Process
Travel/Telecom/Banking/e-Commerce process
Salary - 21k - 38k in hand +Incentive
Freshers or 6+ months of exp in int. voice can apply
Call HR Aditi - 9204849085
Required Candidate profile
12th pass/Undergraduate/dropout can apply
3 rounds of interview
location- Gurgaon & Noida
excellent spoken English
Candidate should be flexible with night shifts
5 days working
Perks and benefits
Both side cabs
Incentives
Medical Insurance
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Daydream Recruiters
Location(s): Noida, Gurugram

Apply

[Freshers] Banking Process| Freshers & Exp | 21k-38K in hand | Gurgaon | at Daydream Recruiters

Tue, 10 Mar 2026 12:00:00 +0530

Job Description
Hiring for Banking & Travel Process
Resolve queries over Call/Chat
Salary for UG Fresher - 15k-21k in hand
Salary for Graduate Fresher - 24k in hand
salary for Exp - Up to 38k in hand
Interested candidates can contact HR Aditi - 9204849085
Required Candidate profile
UG/Graduate/Freshers/Experienced all can apply
Excellent communication skills required
24*7 Rotational shifts
Immediate joiners only
Perks and benefits
Both side cabs
5 days working
IJP
Good incentives
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Daydream Recruiters
Location(s): Noida, Gurugram

Apply

[Full Time] Immediate openings For Technical Support - SPE at Cognizant

Tue, 10 Mar 2026 10:07:24 +0530

Job Description
Key Responsibilities:
Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing knowledge base to provide a customer facing root cause assessment.
Provide customer facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution.
Flexibility to work across multiple rotational shifts/night shifts
Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Education Requirements:
Any graduate
Key Skills and Experience:
1-4 years of call center customer care experience, preferably in a technical environment.
Strong awareness on GCP/G Suite products and features Experience in working in a customer centric operation resolving technical or operational issues.
Strong troubleshooting and diagnosis skills in a technical environment.
Strong sense of business ownership, personable accountability, and customer focus.
Works well independently and cross functionally with other teams.
Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
Ability to understand processes and how different pieces of a large process puzzle fit together.
Determination to continuously work to achieve team KPIs which often change.
Capacity to research using internal knowledge bases and documentation.
Aptitude to think critically and work through ambiguity.
Flexible enough to work under different work environments Experience with technical writing and version control a plus.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Hyderabad

Apply

[Full Time] L1 Support Engineer (Associate) at Infogain

Tue, 10 Mar 2026 07:34:26 +0530

Job Description

The Support Specialist will be providing 1st level phone support for several retail store locations. This position will be answering incoming call requests, troubleshooting application and hardware problems, logging service tickets, documenting issues and guiding customers through documented solutions to resolve issues while providing world-class customer service.

Job Location Noida /work from Office/Night Shift

Candidate Location Noida

Job Description: L1 Support

Job Location Noida /work from Office/ Night Shift

Candidate Location Noida

Responsibilities:

Agent logs, receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the ticketing system.

Provides telephone support to end-users on hardware, software and other store system related issues.

Provides first-level problem resolution on the telephone with users; and walks the user through a series of steps to determine issue; classifies level, priority and nature of problem.

Opens, tracks, taking ownership of issues and promotes end-user satisfaction; tracks activities of technical support specialists to whom tickets were assigned.

Works with Level 2 and other escalation points to resolve technical issues.

Provides Remote Access Support through various VPN connections.

Provides a high level of customer service in a fast-paced environment with phone calls, emails, and messaging.

Follows up with existing tickets/inquiries, as appropriate.

Accurately classifies and records details of inquiries into a web-based ticketing system.

Effectively manages/prioritizes time to ensure that minimum Service Levels are met and/or exceeded.

Must Have:

Strong team player

Excellent written and verbal communication skills.

The ability to learn quickly and independently.

Be passionate about helping people and resolving issues.

Initiative to use available solution articles and resources to solve problems and take ownership of ticketed issues.

Must be self-directed at troubleshooting issues; understand documented service levels and know when/who to escalate an issue to the next level of support.

Strong interpersonal skills are required.

Ability to understand that user s needs are just as important as uncovering the technical solution.

Strong attention to detail, organizational skills and ability to follow-through.

Required Skills:

Minimum of (2) years experience in a customer/user support role.

Minimum of (1) year experience working with Microsoft Windows client or server operating systems.

Minimum of (1) year experience in diagnosing and resolving PC, server, and printer problems.

Strong customer service, verbal and written communication skills required.

Troubleshooting skills required.

Strong interpersonal communication and customer service skills

Ability to quickly learn business applications and apply this knowledge to assist end users.

Proficient in Windows 7 and use of the Internet.

Must have the ability to multi-task and work well in a fast paced team environment.

Must have strong analytical and problem solving skills.

Ability to maintain a friendly, upbeat and positive attitude.

EXPERIENCE

2-3 Years

SKILLS

Primary Skill: Service Desk Agent

Sub Skill(s): Service Desk Agent

Additional Skill(s): Servicenow, Infrastructure Support L1, Cloud Fundamentals

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Infogain
Location(s): Noida, Gurugram

Apply

[Walk-ins] Bulk Hiring For Travel Customer Support (voice/non Voice) at IGT Solutions

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
We are looking for a dynamic and customer-focused Customer Support Executive with experience in the travel domain. The ideal candidate should have hands-on experience with GDS systems, particularly Amadeus, and strong skills in upselling and customer retention. Key Responsibilities:

Handle inbound and outbound customer calls professionally Assist customers with flight bookings, cancellations, changes, and refunds Work on GDS systems (mandatory) for reservations and ticketing Drive upselling (add-ons, upgrades, insurance, etc.)
Focus on retention and minimize cancellations Resolve customer concerns efficiently Maintain accurate records in the system Required .
Skills & Qualifications:
1-3 years of experience in Travel Customer Support
Strong GDS knowledge (mandatory)
Hands-on experience with Amadeus Excellent communication skills Good convincing and negotiation skills
Target-driven approach (upselling & retention)
Flexible for rotational shifts
What We Offer: Salary up to 4 LPA (CTC)
5 Days Working 2 Rotational Week Offs
Performance-based incentives
Career growth opportunities

Walk-in Interview Details: Time: 10:00 AM 3:00 PM

Venue: InfoTech Centre Old Delhi Gurugram Road, Dhundahera Mention Madhulika on your resume at the time of interview.
Contact: 9817767116(DIVYA)
Interested candidates can walk in directly during the interview hours.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Walk-ins
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Walk-ins] Sutherland is Hiring For US Voice Process | Limited Openings at Sutherland

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
Job Summary:
Hiring for Journey Management Advisor (Inbound Voice Process) role supporting global operations. This is a B2B Customer Service Role focused on journey safety monitoring and real-time driver support.
Candidates must have strong communication skills, logical thinking ability, and the capability to handle critical or emergency situations.

Key Responsibilities:
Handle inbound voice calls related to journey approvals and monitoring.
Provide real-time support to drivers during active journeys
Assist drivers in case of delay, route deviation, or incidents
Ensure compliance with Journey Management protocols
Escalate emergency situations as per SOP
Coordinate with global internal stakeholders
Maintain accurate documentation and reporting

Required Skills:
Excellent Communication Skills in US English
Strong Decision-Making and analytical skills
Ability to handle unscripted and situational calls
High sense of ownership and accountability
Empathetic approach during critical situations
Comfortable working in US rotational shifts

Preferred Skills:
Experience in International Voice Process / Freshers can Apply too.
Excellent Communication Skills.

Eligibility Criteria:
Walk-in / Inhouse Interviews Only.
Graduate / Undergraduate Both can Apply.
1 Year of experience in International Voice Process preferred (Freshers can Apply too)
Immediate Joiners preferred.

Work Location:
5th, Floor, K-10 Liberty Tower, Airoli, Navi Mumbai, Maharashtra 400708.

How to Apply:
Join us and be part of a dynamic team driving global customer satisfaction!
Kindly Contact : HR Pournima 9820190498

NOTE: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to
TAHelpdesk@Sutherlandglobal.com Role & responsibilities.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Sutherland
Location(s): Mumbai

Apply

[Full Time] Hiring Customer Support Expert! Strengthening Relationship, Sal 6.5lpa at BPO

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
HI Warm Greetings ,

We are hiring candidates with 1year of experience in International Voice Process.
Shift: US Shifts
Immediate Joiners Only
Limited opportunities available!

Why Start Your Career in BPO / Voice Process?
Fast career growth opportunities
Competitive salary even without a degree
Work with international clients and global companies
Improve communication and professional skills
Opportunity to move into Team Lead, Quality, or Management roles

Call or Drop You CV On WhatsApp:

Rithik - 8884777951
Nithin - 8884496983
Syed - 9513900441

Customer Support Executive Voice Process (BPO)
Location: Koramangala | MTP Hebbal | BTM Layout Bangalore
Salary: 5 LPA 6.5 LPA
Shifts: UK & US Shifts
Joining: Immediate

Available Processes :-

1.Banking Process
2.Sales Process
3.BFSI / Insurance Process
4.Telecom Process

We are hiring Customer Support Executives with 1 year of BPO/Voice Process experience to join our dynamic customer service team. If you have good communication skills and enjoy helping customers solve problems, this is a great opportunity to grow your career in the BPO industry.
Key Responsibilities
Handle inbound and outbound customer calls professionally
Resolve customer queries and provide accurate information
Maintain high customer satisfaction and service quality
Document customer interactions in the system
Follow company guidelines and processes while assisting customers
Escalate complex issues to the appropriate team when necessary
Requirements
Minimum 1 year experience in BPO / Voice Process
Good English communication skills
Graduation not required
Willingness to work in UK or US shifts
Ability to handle customer queries with patience and professionalism
Immediate joiners preferred
Regards,
Rithik
HR Team Lead
Rivera Manpower Services
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: BPO
Location(s): Bengaluru

Apply

[Freshers] Voice & Non Voice Process - Telesales & Customer Service at Creative Hands HR

Mon, 09 Mar 2026 12:00:00 +0530

Job Description

Non-Voice Process Executives: Support operations through data entry, email communication, and backend processes.Role & responsibilities
Attractive incentives and performance-based bonuses.

job Requirements

Freshers Are Welcome!
No prior experience?Excellent communication skills in English and one of the following regional languages: Hindi, Malayalam, Kannada, Telugu, or Tamil.
Strong inter No problem! We provide comprehensive training to kickstart your career in the booming BPO industry.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Creative Hands HR
Location(s): Hyderabad

Apply

[Walk-ins] Interview Drive For Indian Banking Process | Voice Support at IGT Solutions

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
Job Opening: Customer Service Executive Voice Process (Banking Process)

Company: IGT Solutions
We are hiring Graduate Freshers and Experienced Candidates for our Domestic Banking Process (Voice Support).

Job Role:
Customer Service Executive Voice Process (Banking)
Eligibility:
Graduate (Mandatory)
Freshers & Experienced candidates' welcome
Good communication & customer handling skills
Basic computer knowledge
Work Schedule:
6 Days Working
Rotational Shifts (Day & Night)
Cab Facility Provided During Night Shifts
Salary Package:
16,500 per month Freshers
Up to 19,000 per month Experienced Candidates Process Details:
Domestic Banking Process
Voice-Based Customer Support Key Responsibilities:
*Handle customer calls related to banking queries
*Provide accurate information and solutions
*Maintain service quality and compliance standards
*Ensure high customer satisfaction Walk-in Details:
Interested candidates can walk in directly for the interview.
Timings - 10 AM to 3 PM
Location - IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana Note: Please mention Tanya on the top of your resume at the time of walk-in or can directly reach out to me on 9289837643

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: IGT Solutions
Location(s): Delhi, NCR

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Sun, 08 Mar 2026 10:45:24 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Sun, 08 Mar 2026 02:28:33 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Noida, Gurugram

Apply

[Freshers] Customer Support Executive at Teleperformance

Sat, 07 Mar 2026 12:00:00 +0530

Job Description
Handle inbound and/or outbound customer calls professionally
Understand customer queries and provide accurate resolutions
Resolve complaints while ensuring customer satisfaction
Maintain call quality and follow process guidelines
Update customer details and call notes in the system
Meet daily/weekly performance targets

Eligibility Criteria
Any Graduate
Freshers are welcome
Good communication skills in English and/or other regional language
Basic computer knowledge
Willing to work 6 days a week with rotational week off
Comfortable with rotational day shifts
Skills Required:
Excellent verbal communication
Active listening skills
Problem-solving ability
Customer-centric approach
Work Location: Kochi, kalamacery

Languages Salary

Malayalam, Hindi, English Take Home 17000 CTC 20000

Tamil & Malayalam English Take Home 16000 CTC 19000

Malayalam English Take Home 15000 CTC 18000

Kannada, Hindi, Malayalam ,English Take Home 18000 CTC 21000

Tamil ,Telugu, English Take Home 18000 CTC 21000

Contact Prakash HR 7530016967

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Teleperformance (TP)
Location(s): Kochi

Apply

[Freshers] Spot Offer!!!hiring For Top Mnc / International Voice/ Sal Upto 6.5lpa at Catalyst

Sat, 07 Mar 2026 12:00:00 +0530

Job Description

HIRING FOR TELECOM/BANKING PROCESS CUSTOMER SUPPORT

Shifts: UK Shift / US Shift
Salary: Up to 6.5 LPA
Eligibility: Any Graduate / Undergraduate
Experience: Freshers and Minimum 1 Year experience mandatory in Customer Support / BPO Voice

Contact for More Details & Scheduling Interviews:

Megha - 7996004799 and Pratiksha - 9380891278

If number is busy please drop your CV to the same Whatsapp numbers .
Job Description Customer Support (Telecom Process)
Responsibilities:
Handle inbound & outbound customer queries related to telecom services

Provide accurate information and resolve customer issues

Maintain customer satisfaction by delivering quality support

Troubleshoot basic customer concerns

Maintain logs, records & escalate queries when required

Follow process guidelines and performance metrics

Requirements:
Freshers and 1 plus years of experience in Customer Support / BPO voice process

Excellent communication skills (verbal & written)

Willing to work in UK/US shifts

Immediate joiners preferred

Problem-solving and customer-handling skills

Contact for More Details & Scheduling Interviews:

Megha - 7996004799 and Pratiksha - 9380891278
RIVERA MANPOWER SERVICES

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Catalyst
Location(s): Bengaluru

Apply

[Freshers] Spot Offer!!!hiring For Top Mnc / International Voice/ Sal Upto 6.5lpa at Rivera Man Power

Sat, 07 Mar 2026 12:00:00 +0530

Job Description

HIRING FOR TELECOM/BANKING PROCESS CUSTOMER SUPPORT

Shifts: UK Shift / US Shift
Salary: Up to 6.5 LPA
Eligibility: Any Graduate / Undergraduate
Experience: Freshers and Minimum 1 Year experience mandatory in Customer Support / BPO Voice

Contact for More Details & Scheduling Interviews:

Arpitha - 9986024649 and Aishwarya - 9380862923

If number is busy please drop your CV to the same Whatsapp numbers .
Job Description Customer Support (Telecom Process)
Responsibilities:
Handle inbound & outbound customer queries related to telecom services

Provide accurate information and resolve customer issues

Maintain customer satisfaction by delivering quality support

Troubleshoot basic customer concerns

Maintain logs, records & escalate queries when required

Follow process guidelines and performance metrics

Requirements:
Freshers and 1 plus years of experience in Customer Support / BPO voice process

Excellent communication skills (verbal & written)

Willing to work in UK/US shifts

Immediate joiners preferred

Problem-solving and customer-handling skills

Contact for More Details & Scheduling Interviews:

Arpitha - 9986024649 and Aishwarya - 9380862923
RIVERA MANPOWER SERVICES

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Rivera Manpower
Location(s): Bengaluru

Apply

[Walk-ins] Walk In Off Campus Drive - Omega Healthcare - Us Voice at Omega Healthcare

Sat, 07 Mar 2026 12:00:00 +0530

Job Description

Job Description - Omega Healthcare Chennai

Role: International voice process

HR Reference - Rumal

Walk in: Omega Health Care Management Services
RMZ Millenia Business Park Phase 1 Ground floor
11, MGR Main Road, Kandanchavadi, Perungudi, Chennai 600096
(Landmark: Thanthi TV building)

Shift:
US Shift (Night Shift) : 6:30 PM 3:30 AM

Job Role:
Follow up with insurance companies for pending medical claims.
Monitor accounts receivable (AR) status and resolve issues.
Training will be provided No prior experience required!
Eligibility Criteria
For Process Executive AR
Education: Any UG/PG (Except MBA & Life Science)
Experience: Freshers welcome
Age: Up to 30 years (Will be considered only as fresher)
Skills:
Strong verbal communication (English)
Basic computer knowledge
Willing to work in night shifts
Immediate joiners preferred
Salary & Benefits
Role Process Executive AR

CTC 23,000

Take Home 18,000

Both Pickup & Drop Cab Facility
Fixed Weekend Off Saturday & Sunday
Attractive Incentives + Quarterly Bonus
Excellent Learning Platform for Freshers
Kickstart Your Career with Omega Healthcare!
Join a global leader in healthcare BPO and build your professional future today.

HR Reference - HR Rumal

Regards,
Rumal -HR
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Walk-ins
Contact Details:
Company: Omega Healthcare
Location(s): Chennai

Apply

[Full Time] Immediate openings For Trainer - SME at Cognizant

Fri, 06 Mar 2026 12:00:00 +0530

Job Description
Job Description Trainer
(Digital Marketing, Display & AST Support)

Role Title: Trainer Digital Advertising (AST Support)
Location: Bangalore/Hyderabad
Experience Required: Minimum 4+ years of Training experience in Digital Marketing / Sponsored / Display / Programmatic Advertising
Function: Amazon Advertising Ad Success & Campaign Optimization Support Role Overview:
The Trainer is responsible for capability development of teams supporting Amazons AST workflows across Sponsored Ads, Display Advertising, and Programmatic Ads. Key Responsibilities:
Deliver training on Sponsored & Display Advertising fundamentals (Search Terms, Bids, Budget, Audience strategy, Contextual targeting, Remarketing, frequency management).
Facilitate training on Amazon Sponsored & DSP platform workflows including line item setup, creative trafficking, and pacing management.
Develop training modules covering programmatic buying concepts (open exchange, private marketplace, deal IDs).
Create SOP-based learning pathways for display optimizations (bid strategies, audience refinement, reach & frequency balancing).
Conduct practical workshops on analyzing display metrics such as vCPM, viewability, CTR, CVR, RoAS, ACoS.
Align training with evolving Amazon Ads display capabilities.
Conduct assessments, certifications, and publish readiness reports.
Required Skills & Experience:
Minimum 4+ years of digital marketing training experience.
Strong knowledge of display advertising, DSP workflows, creative formats, and targeting strategies.
Strong facilitation and instructional design skills.
Preferred Qualifications:
Bachelors / Masters degree.
Amazon Advertising and DSP experience is an added advantage.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Bengaluru

Apply

[Full Time] Intern, Customer Support Rotational Shifts at Icertis

Fri, 06 Mar 2026 12:00:00 +0530

Job Description

Handle customer inquiries and provide timely, accurate responses.

Troubleshoot and resolve customer issues, utilizing your problem-solving skills.

Maintain a high level of customer satisfaction through effective communication.

Collaborate with the cross functional teams to ensure smooth operations.

Document and update customer support tickets and knowledge base.

Learn and adapt to new technologies and systems.

Provide feedback and suggestions to improve support processes.

Ensure data privacy and security practices are followed.

Bachelors degree in a relevant field.

0 to 1 years of experience in a customer support role (fresh graduates are encouraged to apply).

Strong proficiency in .Net and SQL.

Excellent communication and interpersonal skills.

Ability to work independently and manage multiple tasks.

Analytical mindset with problem-solving abilities.

Attention to detail and a customer-centric approach.

Basic understanding of contract management (an asset).

Willingness to learn and adapt to new technologies.

Proficiency in English, both written and verbal.

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Icertis
Location(s): Pune

Apply

[Full Time] Associate- CST- Paytm Money at Paytm

Fri, 06 Mar 2026 12:00:00 +0530

Job Description
Role & responsibilities
6 Days working
Shift time:- 8:30-5:30 pm.
Location- Western Line.
The Customer Service Team Leader develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. The Team Leader leads the customer service team to consistently exceed the customers expectation and provides transparent communication and information.
Key Responsibilities: The list of responsibilities below is not a definitive list and is subject to change as the business needs deem necessary. You may be required to undertake differing tasks within your capability.
General and Task Management:
Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency.
Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
Evaluate customer feedback and identify ways to maximise customer satisfaction.
Ensure that standard operating procedures are documented and maintained.
Produce written reports when required to do so.
Job Classification
Industry: Financial Services (Broking)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Paytm
Location(s): Mumbai

Apply

[Full Time] Reliance Retail // Inbound Customer Service / Hsc / Upto 20k Ctc at Teleperformance

Thu, 05 Mar 2026 12:00:00 +0530

Job Description
Process: Reliance Retail - Inbound Process

Qualification: Min HSC Pass

Good Communication Required

Shift Details:
Shift Window: 8:30 AM - 8:30 PM (Rotational)
6 days working with 1 rotational week off

Salary:
HSC: 18,000 CTC | 14,500 Inhand
Graduate: 20,000 CTC | 16,000 Inhand

Rounds Of Interview: HR & Operations

Apply Now,
Contect For More Details / Information
HR Suresh - 7030021413
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Mumbai

Apply

[Freshers] Customer Support Executive at TP

Thu, 05 Mar 2026 12:00:00 +0530

Job Description
Role & responsibilities
Resolve customer queries through calls.
Provide information and guidance to customer.
Ensure customer satisfaction and follow company policies.
Maintain a high level of customer satisfaction and professionalism.
Preferred candidate profile
Any grad or HSc are eligible.
Fresher and experience both are eligible.
Excellent communication and interpersonal.
Basic computer knowledge.
Should be fluent in English with Bengali/ Hindi.
Immediate joiner preferred.
Rotational shift timing.
Should be comfortable for the WFO.
Day shift for female employee.

Compensation- 15K CTC/ In-hand - 12K to 13K

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Teleperformance (TP)
Location(s): Kolkata

Apply

[Full Time] International Voice Process Executive at IntouchCX

Wed, 04 Mar 2026 14:23:54 +0530

Job Description
Role & responsibilities
Handled international inbound and outbound customer calls efficiently.

Delivered high-quality customer service with strong problem-solving skills.

Achieved First Call Resolution (FCR) by identifying and resolving customer issues promptly.

Maintained excellent communication skills with a neutral accent and professional tone.

Managed escalations and irate customers with patience and confidence.

Met and exceeded KPIs such as AHT, CSAT, and Quality Scores.

Accurately documented customer interactions in CRM systems.

Followed compliance policies and ensured data confidentiality at all times.

Worked effectively in night shifts and rotational week-offs.

Collaborated with internal teams to ensure quick and effective issue resolution.

Preferred candidate profile

Minimum 6 months of experience in an International Voice Process (US/UK).

Excellent communication skills with a neutral accent and strong customer handling ability.

Experience in managing escalations and resolving customer issues effectively.

Hands-on experience with CRM tools and understanding of KPIs like AHT and CSAT.

Flexible to work night shifts and rotational week-offs with consistent performance.
Contact (8125953326) Bhavani
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Freshers] Customer Support Executive - Voice process Chennai location at Teleperformance (TP)

Wed, 04 Mar 2026 12:00:00 +0530

Job Description
reetings from Teleperformance!! We Are Hiring Domestic Banking Voice Process ,Pattabiram ChennaiLooking to build your career in the banking sector? Heres your opportunity!
Job Role:
Handle inbound & outbound banking calls
Assist customers with account, transaction & card-related queries
Perform up-selling & cross-selling
Ensure high customer satisfaction & compliance
Who Can Apply?
Freshers & Experienced candidates
Graduation Mandatory
Fluent in English & Hindi, or malayalam,Telugu,Kannada
Willing to work in rotational shifts (24/7 environment)
Job Details:
6 Working Days | 1 Rotational Week-Offs
Day/Night Rotational Shifts
Work LocationPattabiram Tidel park 4th floor Interested candidates can share their updated CV to:Anish Hr 9025306491
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Teleperformance (TP)
Location(s): Chennai

Apply

[Freshers] AR Callers - Fresher - Healthcare at Omega Healthcare

Wed, 04 Mar 2026 12:00:00 +0530

Job Description
H
Job Description - Omega Healthcare Chennai

Role: International voice process
Meet HR Rumal

Walk in: Omega Health Care Management Services
RMZ Millenia Business Park Phase 1 Ground floor
11, MGR Main Road, Kandanchavadi, Perungudi, Chennai 600096
(Landmark: Thanthi TV building)

Shift:
US Shift (Night Shift)
6:30 PM 3:30 AM

Job Role:
Follow up with insurance companies for pending medical claims.
Monitor accounts receivable (AR) status and resolve issues.
Training will be provided No prior experience required!
Eligibility Criteria
For Process Executive AR
Education: Any UG/PG (Except MBA & Life Science)
Experience: Freshers welcome
Age: Up to 30 years (Will be considered only as fresher)
Skills:
Strong verbal communication (English)
Basic computer knowledge
Willing to work in night shifts
Immediate joiners preferred
Salary & Benefits
Role Process Executive AR

CTC 23,000

Take Home 18,000
Both Pickup & Drop Cab Facility
Fixed Weekend Off Saturday & Sunday
Attractive Incentives + Quarterly Bonus
Excellent Learning Platform for Freshers
Kickstart Your Career with Omega Healthcare!
Join a global leader in healthcare BPO and build your professional future today.
Regards,
HR - Rumal

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Omega Healthcare
Location(s): Chennai

Apply

[Full Time] Customer Support Executive at Cognizant

Wed, 04 Mar 2026 09:18:42 +0530

Job Description
Senior Process Executive Trust and Consumer Support
Job Description
We are seeking a detail-oriented and proactive Email Support Agent to join our Trust and
Consumer Support (TCS) operations team. In this role, you will be responsible for
reviewing, analyzing, and resolving member queries and complaints received via email.
You will ensure timely and professional responses while upholding our commitment to
safety, compliance, and quality service standards.
This position requires a strong customer service mindset, attention to detail, and the ability
to work effectively in a dynamic, fast-paced environment.
Key Responsibilities Handle member queries, reports, and complaints received via email with empathy
and professionalism. Review and investigate issues related to account safety, trust, and policy
compliance. Ensure adherence to defined processes, workflows, and quality standards.
Collaborate with internal teams for complex case resolutions.
Maintain accurate documentation and case notes in system tools.
Meet or exceed performance metrics including response time, quality, and member
satisfaction. Identify trends or recurring issues and escalate them appropriately for process
improvement. Uphold confidentiality and compliance standards at all times.
Demonstrate a growth mindset by actively participating in training, feedback
sessions, and performance reviews.
Qualifications
Basic Qualifications: Graduate in any discipline.
Minimum 1 year of experience in the ITES or Customer Service industry (Email or
Chat support preferred). Strong written communication skills with the ability to handle sensitive and detailed
correspondence. Proficiency with MS Office tools is a plus (Outlook, Excel, Word).
Ability to work in a fast-paced environment and meet defined SLAs.
Excellent attention to detail, analytical skills, and logical reasoning.
Strong interpersonal and customer service orientation.
Preferred Qualifications: Prior experience supporting international customers.
Flexible to work in rotational shifts, weekends, or public holidays if required.
Exposure to workflow and CRM systems.
Ability to multitask and adapt to shifting priorities.
Familiarity with global privacy and compliance standards.
Additional Information Work Location: Bangalore
Employment Type: Full-time
Shift: Rotational shifts (including weekends and holidays, if required)
What We Offer:
Competitive salary and performance-based incentives. Comprehensive training and ongoing professional development.
Friendly and collaborative work environment.
Opportunities for career growth within the organization.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Bengaluru

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[Full Time] Customer Support Executive at Cognizant

Wed, 04 Mar 2026 05:30:11 +0530

Job Description

Job Description
We are seeking a detail-oriented and proactive Email Support Agent to join our Trust and
Consumer Support (TCS) operations team. In this role, you will be responsible for
reviewing, analyzing, and resolving member queries and complaints received via email.
You will ensure timely and professional responses while upholding our commitment to
safety, compliance, and quality service standards.
This position requires a strong customer service mindset, attention to detail, and the ability
to work effectively in a dynamic, fast-paced environment.
Key Responsibilities Handle member queries, reports, and complaints received via email with empathy
and professionalism.
Review and investigate issues related to account safety, trust, and policy compliance.
Ensure adherence to defined processes, workflows, and quality standards.
Collaborate with internal teams for complex case resolutions.
Maintain accurate documentation and case notes in system tools.
Meet or exceed performance metrics including response time, quality, and member satisfaction.
Identify trends or recurring issues and escalate them appropriately for process improvement.
Uphold confidentiality and compliance standards at all times.
Demonstrate a growth mindset by actively participating in training, feedback
sessions, and performance reviews. Work Location: Bangalore
Employment Type: Full-time
Shift: Rotational shifts (including weekends and holidays, if required)
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Bengaluru

Apply

[Freshers] Voice & Non Voice Process - Telesales & Customer Service at Creative Hands HR

Mon, 02 Mar 2026 12:00:00 +0530

Job Description

Non-Voice Process Executives: Support operations through data entry, email communication, and backend processes.Role & responsibilities
Attractive incentives and performance-based bonuses.

job Requirements

Freshers Are Welcome!
No prior experience?Excellent communication skills in English and one of the following regional languages: Hindi, Malayalam, Kannada, Telugu, or Tamil.
Strong inter No problem! We provide comprehensive training to kickstart your career in the booming BPO industry.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Creative Hands HR
Location(s): Hyderabad

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[Freshers] Amazon Customer Role - Hyderabad at Amazon

Mon, 02 Mar 2026 12:00:00 +0530

Job Description
Excellent Opportunity at Amazon for Voice. Come be a part of Earth's Most Customer Centric Company

Candidates from Hyderabad.

Desired Candidate Profile :
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
Fresher can apply. Candidates with BPO experience would have edge.
Excellent English communication is Mandate
Should be comfortable to work for Night Shifts and flexible shift/ week offs
Compensation & Other Benefits :
Salary Base Pay : 385,000 to 456,750 LPA/-

Additional Benefits:-
Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA
Health insurance benefits up to INR 5.0 Lacs
Night Shift Allowance - INR 150/shift
Overtime Allowance as per business requirement.
5-day working week with 2 consecutive days off. (The off days change based on business requirement)

Please Register if you are interested -

https://pulse.aws/survey/DQLZ4N8P

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Amazon
Location(s): Hyderabad

Apply

[Full Time] Salesforce Readiness Architect at Salesforce

Mon, 02 Mar 2026 12:00:00 +0530

Job Description
Job Application Link - https://salesforce.wd12.myworkdayjobs.com/External_Career_Site/job/India---Hyderabad/Readiness-Architect_JR330631

About Salesforce
Were Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.
Salesforce is transforming the way prospects, customers and Trailblazers interact with the company on the web. We are unifying the digital experience of online visitors across corporate brand websites and our Trailblazer ecosystem on a shared digital platform. The result will be dynamic and personalized based on a visitors role, industry, and location. It will also be a showcase of Salesforce products.
Role Scope
As a member of the Cloud Success Readiness team, you will be deeply invested in every aspect of the Agentforce and/or Data Cloud customer experience. You will work closely with Readiness Architects, Technology & Product (T&P) and our Customer Success Group (CSG) teams to ensure that we are delivering customer success to every customer at scale.
Cloud Success Readiness improves customer Adoption and Product Quality by proactively addressing the most relevant customer needs, and by readying our stakeholders to deliver product innovation to our customers. As a Readiness Architect, you will be responsible for understanding the Agentforce and Data Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases. You will leverage your product knowledge and technical expertise to surface product insights and recommendations, and document Agentforce and Data Cloud Product Feedback for the T&P organization. Youll work closely with Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders to scale your product expertise and knowledge of the product lifecycle to better enable their work with customers.
We manage our work via Strategic Initiatives across the product lifecycle including new products and features, end-of-life retirements, and strategic programs such as migration or adoption efforts. We act as early adopters to bring architectural guidance, product expertise, innovation, and knowledge capital to our stakeholders in Customer Success and Technology & Products.
The ideal candidate will be comfortable collaborating within a larger team of subject matter experts and developing key stakeholder relationships across the organization to influence decision making.
Key Responsibilities
Maintain deep understanding of Agentforce and Data Cloud products and roadmap and engage with T&P and CSG stakeholders in the development of Agentforce and Data Cloud product feedback, roadmaps, strategic readiness plans, and customer adoption plays.
Develop expertise for all new product and feature introductions, large-scale migration efforts or product retirements. Document best practices and learnings from product interaction (e.g. pilots, pre-launch discovery) to deliver to Cloud Success teams including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders and deliver readiness for scale.
Collaborate closely with your Readiness Architect team, leveraging your product, domain and business knowledge to create a holistic POV and strategic approach that supports the overall Agentforce and Data Cloud strategy and customer success, working with stakeholders across the organization.
Maintain deep technical, functional and domain knowledge across all in-market and new products. Practice continuous learning through first-hand product experimentation and participation in Product-driven betas, pilots and collaboration with SMEs in the Success Ecosystem.
Identify, document, and track all recommended product enhancements reflecting inputs from customer, partner and internal stakeholders. Develop product requirements and deliver to Product Leadership for roadmap consideration.
Provide product expertise to support the creation and rollout of adoption strategies to improve product adoption score and overall customer health.
Participate in improving the CSS adoption score / customer health for Agentforce and Data Cloud.
Work with other Readiness Success Architects across Cloud Success to continuously improve our operating model and share best practices.
Experience
8+ years experience in individual contributor role in the SaaS industry.
Hands-on experience working with Agentforce and Data Cloud products, including deep understanding of current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus.
Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.
Has held positions requiring interaction with both technical and non-technical stakeholders at the across different functions. Understands and can translate customer use cases to technical and functional requirements.
Salesforce Developer Experience a Requirement
Skills & Expertise
Strong Communication: Strong oral and written communication skills.
Prioritization Agility: Approach work with a beginners mind and shift focus and direction when needed to drive higher priority outcomes.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Subject Matter Expertise: Can apply domain and product knowledge to influence product leaders priorities and design decisions. Build relationship as trusted partner with Technology & Product organization.
Action Oriented: Has a bias for action and can manage through ambiguity to drive collaboration and informed decision making to achieve goals and deliverables
Decision Quality: Makes good decisions based upon a mixture of analysis, experience, and judgment. Has ability to manage competing and evolving priorities. There will always be more than can be done in a day, so having the right priorities and focus is required.
Critical & Strategic Thinking: Ability to confidently synthesize a broad array of information, identify themes, and develop tactical plans to drive meaningful business changes with executives.
Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimal noise.
Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct

Job Classification
Industry: Recruitment / Staffing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Salesforce
Location(s): Hyderabad

Apply

[Freshers] Chat Process Executive at Firstsource

Mon, 02 Mar 2026 12:00:00 +0530

Job Description
HIRING FOR INTERNATIONAL NON-VOICE PROCESS

Customer Service based Non-Voice Process

Work From Office
Location:
FIRSTSOURCE 1st Floor, Athena Building, Recruitment Team
Nearby Prism Tower,
Goregaon West 400090

Education Qualification:
HSC and Graduate Freshers/Experienced can apply.

SKILLS REQUIRED: Excellent verbal and Written communication skills.

SHIFTS: 5 Days Working & 2 Rotational Week Off
24x7 Shifts (includes Night Shifts)
Transport boundary:
Western line- Church gate to Virar.
Central line- CST to Thane [MAIN CITY].
Harbour line- CST to Vashi.
Require candidates actively residing at Mumbai location only.

Role: Customer Service Associate.

Industry Type: BPO : Customer Success, Service & Operations.

Employment Type: Full Time, Permanent.

INTERESTED CANDIDATES CAN APPLY IMMEDIATELY.
CONTACT : HR AAYUSH 9029147379
Email ID : aayushkishor.patel@firstsource.com

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Firstsource
Location(s): Mumbai

Apply

[Freshers] Amazon Customer Role - Pune at Amazon

Mon, 02 Mar 2026 12:00:00 +0530

Job Description
Excellent Opportunity at Amazon for Voice. Come be a part of Earth's

Most Customer Centric Company

Candidates from Pune
Desired Candidate Profile :
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
Fresher can apply. Candidates with BPO experience would have edge.
Excellent English communication is Mandate
Should be comfortable to work for Night Shifts and flexible shift/ week offs
Compensation & Other Benefits :
Salary Base Pay : 385,000 to 456,750 LPA/-

Additional Benefits:-
Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA
Health insurance benefits up to INR 5.0 Lacs
Night Shift Allowance - INR 150/shift
Overtime Allowance as per business requirement.
5-day working week with 2 consecutive days off. (The off days change based on business requirement)

Please Register if you are interested -
https://pulse.aws/survey/DQLZ4N8P
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Amazon
Location(s): Pune

Apply

[Walk-ins] Walk In Off Campus Drive - Omega Healthcare - Us Voice at Omega Healthcare

Mon, 02 Mar 2026 12:00:00 +0530

Job Description
Job Description - Omega Healthcare Chennai

Role: International voice process
HR Reference - Rumal

Walk in: Omega Health Care Management Services
RMZ Millenia Business Park Phase 1 Ground floor
11, MGR Main Road, Kandanchavadi, Perungudi, Chennai 600096
(Landmark: Thanthi TV building)

Shift:
US Shift (Night Shift)
6:30 PM 3:30 AM

Job Role:
Follow up with insurance companies for pending medical claims.
Monitor accounts receivable (AR) status and resolve issues.
Training will be provided No prior experience required!
Eligibility Criteria
For Process Executive AR
Education: Any UG/PG (Except MBA & Life Science)
Experience: Freshers welcome
Age: Up to 30 years (Will be considered only as fresher)
Skills:
Strong verbal communication (English)
Basic computer knowledge
Willing to work in night shifts
Immediate joiners preferred
Salary & Benefits
Role Process Executive AR

CTC 23,000

Take Home 18,000
Both Pickup & Drop Cab Facility
Fixed Weekend Off Saturday & Sunday
Attractive Incentives + Quarterly Bonus
Excellent Learning Platform for Freshers
Kickstart Your Career with Omega Healthcare!
Join a global leader in healthcare BPO and build your professional future today.

HR Reference - HR Rumal

Regards,
Rumal -HR
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Walk-ins
Contact Details:
Company: Omega Healthcare
Location(s): Chennai

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Sun, 01 Mar 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Noida, Gurugram

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Sun, 01 Mar 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Bhopal

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Sun, 01 Mar 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

Apply

[Full Time] Inside sales / Upselling / Telecom Process / Customer Care / Technical at Fortune 500

Sat, 28 Feb 2026 12:00:00 +0530

Job Description

Job Title: Inside Sales & Customer Support Executive
Job Summary
We are looking for a motivated and customer-focused Inside Sales & Customer Support Executive responsible for handling customer inquiries, generating sales opportunities, maintaining client relationships, and ensuring excellent customer service throughout the sales cycle.
Key Responsibilities
Inside Sales
Identify and generate new sales opportunities through calls, emails, and online channels.
Follow up on leads and convert inquiries into customers.
Explain products/services and recommend suitable solutions.
Prepare and share quotations, proposals, and product information.
Maintain regular communication with prospective and existing clients.
Achieve monthly and quarterly sales targets.
Update customer interactions in CRM systems.
Customer Support
Handle customer queries via phone, email, chat, or support portals.
Resolve customer complaints efficiently and professionally.
Provide product/service guidance and after-sales support.
Coordinate with internal teams for issue resolution.
Ensure high customer satisfaction and retention.
Maintain accurate records of customer interactions.
Required Skills & Qualifications
Bachelors degree in Business, Marketing, or related field (preferred).
1 to 6 years of experience in Inside Sales / Customer Support / Tele-sales.
Excellent verbal and written communication skills.
Strong negotiation and interpersonal skills.
Customer-oriented mindset with problem-solving ability.
Familiarity with CRM tools and MS Office.
Ability to multitask and work in a target-driven environment.
Preferred Skills
Experience in B2B/B2C sales environment.
Knowledge of sales funnels and customer lifecycle.
Strong follow-up and relationship management skills.
Key Competencies
Communication Skills
Sales & Persuasion
Customer Handling
Time Management
Conflict Resolution
Team Collaboration
Work Location
Bangalore
Employment Type
Full-time

Salary : 6.5 Lakhs

Contact Point : Aditya : 8884777961 / 9986024649
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Fortune 500 companies
Location(s): Bengaluru

Apply

[Freshers] Work from Home (Customer Service) at Startek

Thu, 26 Feb 2026 12:00:00 +0530

Job Description
Roles & Responsibilities :-
As a  Customer Care Executive, you'll handle customer queries and resolve issues via phone, chat, and email, ensuring high customer satisfaction and efficient order resolution.
Eligibility Criterias :-
Excellent Communication Skills
Graduate & Undergraduate
Permanent Work from home (WFH)
Fresher & Experience
Laptop with minimum 8 GB Ram & Windows 10 mandatory
On the job Training
6 Days working and 1 Rotational Week-off.
9 hours of shift, during which 8 hours are dedicated to production and 1 hour is allocated for split breaks.
Wi-Fi is Mandatory.
Round of Interviews
HR Evaluation
Operations Evaluation
L2 Operations Evaluation
Typing Test
Versant Test
Situational Judgment Test
Client Evaluation

Interested canidates can share their resume on whatsapp

Ajay - 7042086251

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Startek
Location(s): Jaipur

Apply

[Freshers] Analyst at eClerx

Thu, 26 Feb 2026 12:00:00 +0530

Job Description
Analyst International Voice - Customer Operations
India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_Shift Timings Night Shift |Management Level Analyst

Specialism Customer Care
We are looking to add to our talent pool an Analyst International Voice with 0-3 years of experience. This role will be part of Customer Operations Voice process wherein preferred candidate will be taking Outbound/Inbound calls from overseas customers and solving their queries.
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
Analyst International Voice Operations Customer Care Customer Operations Responsibilities

Review customer service notes

Check status of services on account in diagnostic tools

Take appropriate steps to resolve customer's problems

Troubleshoot technical issues related to customers services

Communicate effectively and close the loop with clients in case of observations

Update status in internal as well as client tools

Meet process expectations with high quality standards and adherence to SLAs
Minimum Qualifications

Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience

Good communication and interpersonal skills

Ability to quickly and efficiently assimilate process knowledge

Professional in conduct/behaviour, appearance and communication

Understanding of web technology and cable setup

Reliability in terms of attendance and timing

Flexible for 24x7 shifts

Should not have any commitments part time courses, tuitions, etc. that hamper work performance
Preferred Qualifications

Basic knowledge of excel

Experience in troubleshooting related process

Ability to analyse information and evaluate results to choose the best solution and solve problems

Good documentation skills
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: eClerx
Location(s): Mohali, Chandigarh

Apply

[Full Time] Team Leader | Voice Process | On Papers Tl Exp Mandatory at Rivera Manpower

Thu, 26 Feb 2026 12:00:00 +0530

Job Description
Greetings from Rivera Manpower Services

We are hiring for
Team Leader International Voice
Location: Bangalore
Experience: 5+ Years (International Voice)
Role Type: Full-Time | Work from Office

Ready to Lead a High-Performance Team?
We are looking for a dynamic and result-driven Team Leader International Voice Process who can drive performance, build strong teams, and deliver exceptional client experience.
If you are passionate about leadership, metrics, and people development this is your opportunity to grow with a global brand like Capgemini!

What Were Looking For:
Minimum 5+ years of International Voice experience
At least 1 year as Team Leader (On Papers Mandatory)
Graduate (Mandatory)
Managed 1015 agents in a voice environment
Strong understanding of AHT, CSAT, SLA, Shrinkage & Attrition
Excellent communication & stakeholder management skills

Your Key Responsibilities:
Lead, motivate & manage a team of voice agents
Drive team KPIs & ensure SLA compliance
Conduct performance reviews & coaching sessions
Handle escalations & client communications
Improve productivity, quality & team engagement
Analyze reports & implement performance improvement plans

Why Join?
Work with a globally recognized brand
Leadership exposure & career growth
Performance-driven culture
Competitive salary package

Interested candidates can share their updated CV to:
riveramanpowerservices@gmail.com
Contact Person : 8884496983/8884496981/8884496986
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Rivera Manpower
Location(s): Bengaluru

Apply

[Full Time] IBM Co-Sell Specialist at Red Hat

Thu, 26 Feb 2026 06:52:23 +0530

Job Description

The Red Hat APAC Enterprise Sales team is looking for an experienced sales professional to lead co-selling motions with IBM

In this role you will lead the overall go-to-market and sales strategy, delivery and performance of Red Hat''s co-selling efforts with IBM, within your assigned market/territory in the Enterprise segment

The strategic priority of this role is to establish Red Hat as the open, hybrid cloud platform upon which IBM takes its products and services to market and to facilitate a vibrant co-selling, go-to-market relationship between Red Hat and IBM

Key measures of success include incremental ACV, pipeline growth and other KPIs as mutually defined by Red Hat and IBM senior leadership

This role cultivates a relationship with IBM while ensuring neutrality, the rules of engagement and championing Red Hat''s unique identity in the marketplace

This role also focuses on growing the Enterprise footprint by identifying and capitalizing on the unmet and unarticulated needs of Enterprise customers by executing on innovative solutions that translate to revenue

You will be part of a highly connected, virtual, and matrixed team that is dedicated to tackling questions, resolving issues and adapting to the changing business needs arising from IBM and Red Hat go-to-market operations

In this role you must act as a thought leader and be perceived as such, but also roll up your sleeves to assist sellers as they work through co-selling mechanics

This position reports to the Geo VP, Enterprise Sales leader

Drive engagement and a healthy pipeline across select IBM Markets to translate into incremental revenue for Red Hat products and services

Develop and evolve the Geo''s Red Hat/IBM strategy for business development in support of key programs and initiatives.

Collaborate with Red Hat''s Global Enterprise leadership team to understand joint IBM/RHT sales plays and develop in-Geo initiatives to execute upon those plays.

Leverage globally defined success metrics, monitor progress and report performance to leadership.
Provide feedback to Tech Sales, the Global Enterprise leadership team and IBM regarding customer requirements and portfolio enhancements needed to increase success and customer adoption.

Partner with Red Hat and IBM Operations to operationalize initiatives, including lead passing, joint opportunity ownership, deal registration, accuracy and tracking of incentives and analytics.

Ensure ownership by leaders and sales teams in both organizations and drive a regular cadence that provides transparency on progress and needs.

Map Red Hat''s coverage model to IBM coverage needs.

In partnership with Field & Partner Learning, ensure Geo''s sales teams are enabled, are running the correct sales plays and are driving the sales motions required to achieve Red Hat''s sales goals via co-branded solution delivery.

Ensure teams are conducting robust account planning, account strategy sessions and customer briefings with clearly identified action items around co-selling within selected accounts.

Lead key executive touch-points in IBM and Red Hat to provide keen insights and recommendations to continually improve upon our mutual efforts.

Mobilize and lead cross-functional resources across Red Hat / IBM to support customer engagements.

Serve as a key escalation point, as needed, to ensure field success.

Build awareness across both IBM and Red Hat regarding key plays, incentives and customer wins.
Speak at internal and external events to evangelize Red Hat/IBM value propositions and positioning.

Track and report out on pipeline, wins, revenue and other KPIs.

Required Skills

12+ years sales leadership experience selling complex software or service infrastructure solutions to Enterprise Organizations.

Broad Red Hat portfolio knowledge in addition to a solid understanding of IBM''s portfolio and go-to-market structure, plays, and ways of working.

Ability to articulate the value of Red Hat''s solutions, Red Hat''s differentiation and the Red Hat opportunity to partner sales counterparts.

Demonstrated experience in building and leading high-performing, geographically-dispersed, multifaceted teams in a matrixed environment.

Demonstrated experience in partner relationship management to include building and managing partner-led sales initiatives.
Demonstrated ability to deliver against sales expectations and targets.

Demonstrated ability to execute on sales strategy and value proposition within the in-Geo Enterprise segment to ensure alignment with broader organizational/product strategies.

Ability to challenge assumptions and conventional wisdom with specific, supported, reasoned proposals, to contribute to moving the organization forward with new ways of doing business.

Excellent verbal and written communication skills, leveraged to lead a diverse set of stakeholders.
Demonstrated ability to hold oneself and others accountable for commitments, providing clarity and outlining clear and shared expectations for success.

Solid operational aptitude to analyze performance, anticipate business needs and align resources, and action plans needed to achieve success.

Technical or business degree required; MBA is preferred.

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Red Hat
Location(s): Mumbai

Apply

[Full Time] Quality Assurance Analyst_ International BPO_ Immediate Joiner at IntouchCX

Wed, 25 Feb 2026 12:00:00 +0530

Job Description
About the Job

Were changing the way people think about customer service, and we need your help!
Were looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.

As Quality Assurance Analyst, You Will

Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed

Complete Quality Assurance and coaching session reports on a weekly basis

Provide floor support, which can include actively taking phone calls

Attend and participate in meetings with supervisors and managers to review monitoring lists

Attend and participate in partner and internal calibration meetings

Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers

Report scripting problems or questions from callers to appropriate departments

Distribute partner and company related correspondence to all CSRs/Tier 2 team members

Perform other duties as assigned

As Quality Assurance Analyst, You Have

High school diploma or equivalent (required)

1 year of front-line contact center experience (preferred)

1-2 years of Quality Assurance experience (preferred)

Intermediate knowledge of MS Excel, MS Word and MS Office (required)

Ability to type 30 wpm minimum with accuracy

Strong verbal and written communication skills, including spelling and grammar

Excellent organizational and time management skills

Ability to make fair and consistent judgments and decisions

Ability to multi-task under high-pressure situations

Ability to solve problems and offer suggestions in a positive and developmental manner

Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls

Ability to perform basic mathematical functions to ensure scoring accuracy

Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Availability to work a variety of shifts including early mornings, afternoons, evenings and holidays is required

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Full Time] Quality Assurance Analyst_BPO_ International Voice at IntouchCX

Tue, 24 Feb 2026 12:00:00 +0530

Job Description
About the Job

Were changing the way people think about customer service, and we need your help!
Were looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.

As Quality Assurance Analyst, You Will

Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed

Complete Quality Assurance and coaching session reports on a weekly basis

Provide floor support, which can include actively taking phone calls

Attend and participate in meetings with supervisors and managers to review monitoring lists

Attend and participate in partner and internal calibration meetings

Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers

Report scripting problems or questions from callers to appropriate departments

Distribute partner and company related correspondence to all CSRs/Tier 2 team members

Perform other duties as assigned

As Quality Assurance Analyst, You Have

High school diploma or equivalent (required)

1 year of front-line contact center experience (preferred)

1-2 years of Quality Assurance experience (preferred)

Intermediate knowledge of MS Excel, MS Word and MS Office (required)

Ability to type 30 wpm minimum with accuracy

Strong verbal and written communication skills, including spelling and grammar

Excellent organizational and time management skills

Ability to make fair and consistent judgments and decisions

Ability to multi-task under high-pressure situations

Ability to solve problems and offer suggestions in a positive and developmental manner

Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls

Ability to perform basic mathematical functions to ensure scoring accuracy

Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Availability to work a variety of shifts including early mornings, afternoons, evenings and holidays is required

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Full Time] Client Support / Senior Analyst / Insurance / Banking / Voice / Sales at Gallagher

Tue, 24 Feb 2026 12:00:00 +0530

Job Description

WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPOS IN BANGALORE.
Available Positions:-
Customer Support & Sr Customer Support
Technical Support & Sr Technical Support
IT Help Desk engineers
Server Support.

Available Process:-
Voice Support
Available Shift Timings:-
UK
Australian
US &
Day

Interview Rounds:-
HR
Voice & accent
Operations
Note:- All these rounds are held @ our office.
"walk in with a resume & walkout with offer letter"

Preferred To Carry:-
5 Copies of Resume
1 Passport size photograph
Photo copies of education documents & experience letters if you have prior work experience.

Interview Details:-
MONDAY TO FRIDAY : 1:30 PM TO 6:00 PM
SATURDAY :11:30 AM T0 3:00 PM
MEET : Aditya or call @ 8884777961 / 7996772782

Forward the details to your friends as well
Job Classification
Industry: Investment Banking / Venture Capital / Private Equity
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Gallagher
Location(s): Bengaluru

Apply

[Walk-ins] Customer Support Executive - Language at Teleperformance (TP)

Tue, 24 Feb 2026 12:00:00 +0530

Job Description
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision.
Can solve routine issues independently, with occasional deviations or improvement to standard procedures.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Teleperformance (TP)
Location(s): Noida, Gurugram

Apply

[Walk-ins] Walk-in & Get Hired || Technical Support Executive || Weekend Off || at Axis Services

Tue, 24 Feb 2026 12:00:00 +0530

Job Description
Hiring International Tech Support || 5 Days Working || 4 LPA Take Home || Hyderabad

Walkin Date : 25th February 2026 (Wednesday) || Timings: 10:00 am - 1:00 pm ||

Location: Hyderabad
Shift: Night Shift
2-Way Cab Facility (Up to 35 KM)
5 Days Working | Saturday & Sunday Fixed Off
Immediate Joiners Preferred

Salary Package
Freshers - 3 LPA
Experienced (1+ Year Tech Support) 4 LPA Take Home
Performance Growth Opportunities

Why This Role is Attractive?
Fixed Weekend Off
Stable & Growing MNC Environment
Salary Hike for Experienced Candidates
Immediate Hiring Fast Selection Process
Cab Facility Provided

Role & Responsibilities
Provide real-time technical support to international customers
Troubleshoot hardware & software issues
Resolve queries via calls and remote assistance
Ensure high customer satisfaction
Maintain documentation of cases handled

Eligibility
Any Graduate / Undergraduate
Freshers Welcome
Minimum 1+ Year Experience in Tech Support (for 4 LPA package)
Excellent English Communication (Mandatory)
Comfortable with Night Shifts
Limited Openings Apply Now!
Contact HR Shivani - 9603760795

Immediate Joiners will be given first preference.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Axis Services
Location(s): Hyderabad

Apply

[Full Time] Customer Success Manager at People Group

Tue, 24 Feb 2026 12:00:00 +0530

Job Description
About the Role
At Shaadi.com, customer trust is our strongest currency. Were looking for a Customer Success Manager who blends empathy, speed, and decisive leadership.
This is a high-impact leadership role where you will manage scale, handle emotionally sensitive escalations, and build operational excellence across the function.
If you stay calm in chaos , make bold yet fair decisions , and lead from the front this is your stage.

What Youll Own
Customer Experience & Retention
Drive customer delight, retention & service excellence
Ensure every interaction reflects fairness, clarity & accountability
Monitor CSAT, NPS & trust metrics

Team Leadership
Lead, coach & elevate a 50-member frontline team
Build ownership, discipline & high-performance culture
Conduct daily reviews, performance tracking & quality audits

Escalation Management
Personally handle high-stakes & emotionally sensitive escalations
Improve resolution speed & solution quality
Design structured escalation frameworks & SOPs

Operational Excellence

Build dashboards, SLAs & governance mechanisms
Identify repeat issues & fix root causes (no patchwork fixes )
Partner cross-functionally to improve systemic outcomes

What Were Looking For
68 years in Customer Success / CX / Service Leadership
Managed 4050+ frontline team members
Strong escalation & conflict-resolution capability
High empathy + strong decision-making muscle
Structured, proactive & execution-focused
Calm under pressure, composed in conflict
Clear communicator & strong people leader

How Success Looks
High CSAT & NPS
Faster, cleaner resolution of complex cases
Low repeat complaints
Engaged, disciplined & high-performing team
Strong customer trust metrics

Why This Role Matters
In matchmaking, youre not solving tickets youre shaping life decisions.
The conversations are real.
The emotions are high.
The trust is sacred.
If youre ready to lead with empathy , speed , and strength this role will challenge you, grow you, and truly matter.
Job Classification
Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: People Group
Location(s): Mumbai

Apply

[Full Time] Renewal Account Manager at Concentrix

Mon, 23 Feb 2026 12:00:00 +0530

Job Description

Role Description:
Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts.
The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota:
Core Job Responsibilities:
Sales & Operational:
Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory.
Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure
Manage and be responsible for gross churn, net retention, and revenue for assigned territories
Stay up to date with Meltwater product training and market benchmarks
Identify opportunities to retain as well as opportunities for extended terms & additional growth.
Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals.
Manage the different facets of subscription and support renewals
Prepare the renewal letters, quotations, invoices, and notifications
Contact clients directly to negotiate terms and conditions and render renewal contracts
Position services and escalate pain points to the Sales and Customer Success team
Forecast trends and suggestions on how those trends can enhance retention rates
Bridge between Sales, Finance and Customer Success
Refine renewal strategies that proactively engage a client in chopping the churn rates
Augment the upsell and cross-sell opportunities
Work with the product team to receive feedback on the growing requirements of a customer
Who you are (For Job Ad):
You have at least 1-3 years of account management and/or renewal experience
Salesforce.com or a similar CRM system exposure is added advantage
Strong Written & Verbal communication skills
Willing to go the extra mile with a strong work ethic; Self-directed & resource
Operationally Excellent
Ability to manage a highly transactional work environment
Ability to excel at time management and prioritization
Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues
Best in class customer service and communication skills over the phone & in email
Experience with renewal process and/or background in software preferred.
Requirements for the job:
Work Experience
2-9 years of experience in sales or account management
Relevant industry experience in media monitoring/SaaS/PR/Marketing
Education
Graduate in any field
Competencies Required:

Technical

Generic
Sales Excellence
Business Foresight
Client Centricity
Business Need Analysis
Project Management
Business Negotiation

Cross-functional collaboration
Interpersonal skills
Innovative Mindset
Leadership
Problem Solving
Communication

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: Concentrix
Location(s): Bengaluru

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Fri, 20 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Noida, Gurugram

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Fri, 20 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Hyderabad

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Fri, 20 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

Apply

[Walk-ins] Hiring For Uk Telecom Services /sal Upto 6.5lpa/fixed Uk Shifts!! at Rivera Man Power

Fri, 20 Feb 2026 12:00:00 +0530

Job Description
Greetings from RIVERA MANPOWER SERVICES:
*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.

(Candidates please call other numbers or SMS if in case the
recruiters are busy)
CHETHANA - 7829336034
ADITI- 7829336202
DEEPA- 930300644

Openings available: Process Name: International Non Voice / Semi-Voice / Customer Service / Client Management.
Shift Timings: UK Rotational Shift .
Work Location : Bangalore
Salary Package : 4 lakh -6.5Lakh
Rounds of Interviews : HR round / Non Versant / Manager Round Graduate Qualifications :Undergraduate/ Any Graduates
Post-Graduate Qualifications : Any Post-Graduates
Experience Needed : Candidates who are Fresher's / Recent Graduates / Candidates with Backlogs can apply. Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply .

*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED.

Required Candidate profile
* Candidates who are Freshers/Recent graduates or relevant experience can apply
*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work

Perks and Benefits
Salary Hikes / Incentives.
Job Classification
Industry: Recruitment / Staffing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Rivera manpower
Location(s): Bengaluru

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Fri, 20 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Bhopal

Apply

[Full Time] Project Management with German Language ( B2/C1 Certification) at EY

Thu, 19 Feb 2026 20:43:58 +0530

Job Description
Exp: 3-8 yrs
Locations: Kolkata, Trivandrum, Kochi, Hyderabad, Bangalore, Noida,Pune
Role: Senior consultant- Good to have CSM/PSM, CAPM/Prince2/PMP or Project Management Fundamentals certification
Strong computer skills, including advanced Microsoft suit (Excel, power point presentation etc.)
- Must have skills Power BI, Power apps, MS Project, Visio, SharePoint
Experience with JIRA/Confluence, Azure DevOps, Trello etc.
- Experience of Agile project management, understanding of Product backlog, EPIC & User stories etc.
- German Language skill - B2, C1 or equivalent levels ( Mandatory)
-Prepare and manage RAID logs, Stakeholder register etc.** Please note that your resume should have your picture in the right corner.
Job Classification
Industry: Management Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: EY
Location(s): Noida, Gurugram

Apply

[Walk-ins] Sutherland Hiring For International Voice Process- Freshers Welcome at Sutherland

Wed, 18 Feb 2026 12:50:26 +0530

Job Description
Job description
Greetings from Sutherland!!!

We are hiring candidates for International Voice Process - Technical Customer Support.

Job Criteria:
1) Immediate joiners required, who can join us by February.
2) Looking for Freshers.

Required candidate profile:
Prospect candidates should have: - Excellent verbal and written communication skills in English.
Ability to articulate, bright and curious. Passionate about Customer service.

Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts.

Additional Information: Work from office one-way cab facility available up to 25km radius from office based on the shift timings.

Work Location: 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC Kalwa Industrial Estate, Thane - Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708

Selection Process:
1) HR Interview (Walk-In)
2) SD Panel Interview
3) Voice Assessment

HR: - Laiba Tambe 8097119804
(If you are interested, kindly call or share your resumes) (While submitting your Resume write "HR LAIBA" at the top.)

Only candidates from mumbai/navi mumbai to apply candidates from panvel and kalyan accepting only who stays within 1.5 km from the station

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Sutherland
Location(s): Mumbai

Apply

[Full Time] Travel Sales Consultant at Sneha @ 8448100705

Wed, 18 Feb 2026 09:11:52 +0530

Job Description
Call Nd Wtsapp Sneha @ 8448100705
HI,
Hiring a travel sales consultant
PPC Calls
Salary - 65k +incentive
Min 1 year+ Travel Sales experience must
Both side cab + meal
Location -Gurgaon
Required Candidate profile
Great opportunity
International Voice Sales Experienced Candidates Can Call directly on above mentioned number
Location: Gurgaon
Working Days:5
Cab: Both Side + Unlimited Incentives
Salary upto- 50k
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Sneha @ 8448100705
Location(s): Delhi, NCR

Apply

[Full Time] Urgent Hiring | International Sales | On Spot Offer | 45k-50k at Sneha @ 8448100705

Wed, 18 Feb 2026 07:49:29 +0530

Job Description
DEAR FOLK !!
We are urgently hiring for the international sales process
candidates must have excellent communication skills & any international sales experience at least 06 months
50k-55k+ Cab+ Meal+ Lucrative IncentivesCall Sneha @ 8448100705
Required Candidate profile
WE have urgent hiring for US inbound sales
Location: Gurgaon
Salary Upto-55k
Both Side Cab+ Unlimited Incentives + 1 Time MealHiring for Good & Stable company
Call Seha @8448100705
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Sneha @ 8448100705
Location(s): Delhi, NCR

Apply

[Freshers] Hiring For International Voice Process || Gurugram at IGT Solutions

Wed, 18 Feb 2026 07:14:44 +0530

Job Description
Job Description:

We are urgently hiring for an International Voice Process role in Gurugram. If you have excellent communication skills and are looking for strong career growth opportunities, this is the right opportunity for you.

Key Responsibilities:
Handle inbound and outbound international customer calls
Provide prompt and accurate information to customers
Resolve customer queries efficiently
Maintain high standards of customer satisfaction
Meet quality and performance targets

Eligibility Criteria:
Good to excellent English communication skills
Graduate / Undergraduate can apply
Freshers & Experienced candidates welcome
Immediate joiners preferred

Salary & Benefits:
Salary: Negotiable (Best in Industry)
Attractive Incentives
Transport Facility Provided
Growth & Career Advancement Opportunities
Supportive Work Environment

Work Location:
Ground Floor, InfoTech Centre, Old Delhi Gurgaon Road
Sector 21, Milestone 14/2
DPL Township Sector 22A / Sector 19
Gurugram, Haryana 122016

Contact Details:
HR Name: Sadhika
Contact Number: 7300653870

Interested candidates can call directly or share their CV for immediate interview scheduling.

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Full Time] Customer Care Executive at Orrica Edge

Wed, 18 Feb 2026 05:54:05 +0530

Job Description
Hiring 100+ Customer Care Executives | Noida (WFO)
Salary: 18K30K + Incentives
Graduates/Undergraduates | Good English
6 Days | Rotational Shifts | Immediate Joining
Sector 63, Noida
Send resume: sudhanshu@orricaedge.com
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Orrica Edge
Location(s): Noida, Gurugram

Apply

[Freshers] International Travel Process | Voice & Non-Voice | Gurgaon at IGT Solutions

Wed, 18 Feb 2026 02:20:23 +0530

Job Description
Job Description:

We are urgently hiring for an International Voice & Non voice Process role in Gurugram. If you have excellent communication skills and are looking for strong career growth opportunities, this is the right opportunity for you.

Key Responsibilities:
Handle inbound and outbound international customer calls
Provide prompt and accurate information to customers
Resolve customer queries efficiently
Maintain high standards of customer satisfaction
Meet quality and performance targets

Eligibility Criteria:
Good to excellent English communication skills
Graduate / Undergraduate can apply
Freshers & Experienced candidates welcome
Immediate joiners preferred

Salary & Benefits:
Salary: Negotiable (Best in Industry)
Attractive Incentives
Transport Facility Provided
Growth & Career Advancement Opportunities
Supportive Work Environment

Work Location:
Ground Floor, InfoTech Centre, Old Delhi Gurgaon Road
Sector 21, Milestone 14/2
DPL Township Sector 22A / Sector 19
Gurugram, Haryana 122016

Contact Details:
HR Name: TANYA
Contact Number: 9289837643

Interested candidates can call directly or share their CV for immediate interview scheduling.

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Walk-ins] Wipro Kolkata is hiring For Associate-Customer support ( UK process ) at Wipro

Tue, 17 Feb 2026 22:30:18 +0530

Job Description

Dear Applicant, Wipro Kolkata is hiring for an UK blended process (Customer support)

Walk-In Drive: Feb 24th & Feb 25th, 2026.

Reporting Time: 1 PM - 2 PM (No entry will be allowed post 2 pm)

Venue: Gate No. 1 ( Reception ), Near Wipro Cir, Sector V, Kolkata

Contact HRs : Shahira/Victor

Eligibility: Freshers only (Graduates, Undergrads, Postgrads) No MBA, no ongoing courses, no experience

Perks & Requirements: Excellent communication skills 24/7 rotational shifts (including rotational nights) One-way cab facility Work from office 5-day week + 2 rotational offs

Bring: Aadhar Card & Updated Resume

Kickstart your career with Wipro dont miss out! Warm regards,
Wipro Recruitment Team

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Wipro
Location(s): Kolkata

Apply

[Full Time] Sutherland Hiring For Travel Process at Sutherland

Tue, 17 Feb 2026 12:00:00 +0530

Job Description
Job Title: Travel Process (Amadeus & Sabre)
Location: Airoli, Navi Mumbai
Shift: Rotational Shifts
Working Days: 5 Days Working
Shar your resume on 8097119804- Laiba Tambe
Job Summary:
We are hiring experienced Travel Process Navigators with hands-on knowledge of Amadeus & Sabre (Cryptic/Command Mode). The candidate should have strong experience in air ticketing, refunds (partial & voluntary), schedule change handling, and related travel operations.

Key Responsibilities:
Handling air ticket bookings, modifications & cancellations
Working on Amadeus & Sabre in Cryptic/Command Mode
Processing:
Partial refunds
Voluntary refunds
Schedule changes
Managing fare rules and refund calculations
Working on PSP / ERC queues
Handling air ticket reissues
Managing car rental & hotel accommodation bookings (if required)
Providing backend support for travel-related queries

Required Skills & Experience:
Minimum 1 year experience in Travel Process
Hands-on experience in:
Amadeus
Sabre
Strong knowledge of:
Refund processes (Partial & Voluntary)
Schedule Change handling
Fare rules
Air ticketing
Experience in handling PSP / ERC
Good communication skills
Immediate joiners preferred

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Sutherland
Location(s): Mumbai

Apply

[Walk-ins] Associate at Wipro

Tue, 17 Feb 2026 12:00:00 +0530

Job Description
Role & responsibilities

Dear Applicant, Wipro Kolkata is hiring for an UK blended process ( Customer support )

Walk-In Drive:- 24- Feb-2026 & 25-Feb-2026

Reporting Time: 1 PM - 2 PM ( No entry will be allowed post 2 pm )Venue: Gate No. 1 ( Reception ), Near Wipro Cir, Sector V, Kolkata

Contact HRs : Harshika & shahira

Eligibility: Freshers only (Graduates, Undergrads, Postgrads) No MBA, no ongoing courses, no experience

Perks & Requirements: Excellent communication skills 24/7 rotational shifts (including rotational nights) One-way cab facility Work from office 5-day week + 2 rotational offs

Bring: Aadhar Card Updated Resume

Kickstart your career with Wipro dont miss out!

Warm regards,

Wipro Recruitment Team

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Wipro
Location(s): Kolkata

Apply

[Freshers] Hiring For International Customer Service - Tech Mahindra at Tech Mahindra

Tue, 17 Feb 2026 12:00:00 +0530

Job Description

TECH MAHINDRA - HIRING FOR INTERNATIONAL VOICE PROCESS - EXPERIENCED/Freshers
Key Responsibilities:
- Voice Process/Chat Process
- Provide excellent customer service to clients across different time zones
- Resolve customer queries effectively and efficiently
- Demonstrate strong communication and interpersonal skills
LOCATION : Mumbai
NOTE- ONLY MUMBAI CANDIDATES CAN APPLY
Eligibility:
- Graduate/Undergraduate degree
- Freshers with excellent communication skills can apply (no prior experience required)
- Candidates with 0-12 months of international voice process experience are also welcome to Apply
Selection Process:
- HR Interview
- VNA (Voice and Accent) Assessment
- Ops Interview
Compensation:
- Experienced Candidates: Up to 5.5 LPA (depending on your last CTC and performance in the interview and process)
Shift Requirements:
- Candidates should be comfortable working rotational shifts 24*7
Perks and Benefits:
- One-way cab facility (for addresses within designated boundaries)
- Quick onboarding process
- Competitive benefits package
Apply now:
HR Siddhesh: 9892874685

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Tech Mahindra
Location(s): Mumbai

Apply

[Freshers] Immediate hiring For Graduate Freshers | Salary: 16-18k at IGT Solutions

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Hi Jobseekers!

Greetings from HR Team!!

IGT Solutions is hiring for Graduate Freshers || Immediate Joiners

Job Summary
We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process.
We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries.

Job Description: -
Graduate Freshers (No B-tech) or 6 Months experience mandatory
24*7 Rotational Shifts
Good English communication skills

Perks & Benefits:
1) Salary+ Incentives
2) Referral Amount about 8k-10k.
3) Transport Facility Available.
4) Paid Training Period.

Location: IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya

Timing: 10 AM- 2 PM
Mention HR TANYA on top of your resume or contact: 9289837643

Bring your friends along multiple positions are open!

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Freshers] Customer Service Executive at Taskus

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Role & responsibilities

To Handle customer queries, resolve complaints quickly, provide clear product or service information.

Preferred candidate profile

Candidates with good communication skills can apply.
Freshers and Experience Both can apply.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Taskus
Location(s): Mumbai

Apply

[Freshers] Hiring For Customer Service - International Process (Tech Mahindra) at Tech Mahindra

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
TECH MAHINDRA - HIRING FOR INTERNATIONAL VOICE PROCESS - EXPERIENCED/Freshers

Key Responsibilities:
- Voice Process/Chat Process
- Provide excellent customer service to clients across different time zones
- Resolve customer queries effectively and efficiently
- Demonstrate strong communication and interpersonal skills
LOCATION: Mumbai
NOTE- ONLY MUMBAI CANDIDATES CAN APPLY
Eligibility:
- Graduate/Undergraduate degree
- Freshers with excellent communication skills can apply (no prior experience required)
- Candidates with 0-12 months of international voice process experience are also welcome to Apply
Selection Process:
- HR Interview
- VNA (Voice and Accent) Assessment
- Ops Interview
Compensation:
- Experienced Candidates: Up to 5.5 LPA (depending on your last CTC and performance in the interview and process)
Shift Requirements:
- Candidates should be comfortable working rotational shifts 24*7
Perks and Benefits:
- One-way cab facility (for addresses within designated boundaries)
- Quick onboarding process
- Competitive benefits package

HR Vidhya : 7775006165
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Tech Mahindra
Location(s): Mumbai

Apply

[Full Time] Customer Engagement Executive at Axis Max Life

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Role & responsibilities
Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues
Audit Rating

Preferred candidate profile
Graduate / Post-Graduate in any discipline.
2-3 years experience handling front end customer services
Knowledge of service quality is required

Languages

English
Kannada
Tamil
Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Axis Max Life
Location(s): Bengaluru

Apply

[Full Time] Assistant Manager - Customer Engagement at Axis Max Life

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Key Responsibilities:
Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating

Preferred candidate profile
A Graduate/MBA
Experience in operations or customer services.
Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Axis Max Life
Location(s): Warangal

Apply

[Walk-ins] International Chat Process || Gurugram at IGT Solutions

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
We are hiring for an International Chat Process for our Gurugram location. Candidates looking for immediate opportunities in BPO/Customer Support can apply or walk in directly.

Job Location: Gurugram
Eligibility Criteria:
Graduate Freshers can apply
Undergraduates with minimum 6 months of experience in International Chat Process

Salary Offered:
26,000 in-hand (Experienced Candidates)
24,000 in-hand (Graduate Freshers)

Perks & Benefits:
Both-side cab facility
Attractive performance incentives
Immediate joining

Walk-in Interview Details:
Venue:
Ground Floor, InfoTech Centre, Old Delhi Gurgaon Road
Sector 21, Milestone 14/2, IDPL Township
Sector 22A / Sector 19
Gurugram, Haryana 122016

Point of Contact:
HR Sadhika
7300653870

Interested candidates can walk in directly or call for more details.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Full Time] International Customer Support Voice- Top Mnc/uk&us/6.5lpa/2 Way Cabs at BPO

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Hiring: Customer Support Voice International Process
Company: (Fortune 500 Company)
Process: International Voice Telecom
Shifts: US Shifts
Work Location: Koramangala
(Candidates must be flexible for both locations)

Job Details

Role: Customer Care / Customer Support Voice

Experience: Minimum 1 year in International Voice

Salary: Up to 6.5 LPA

Hike: Up to 30%

Cab Facility: 2-Way Cab within 25 km

Eligibility Criteria

UG / Graduate

Immediate Joiners only

December batch hiring

Strong communication skills

Interview Process (Face-to-Face Only)

HR Round

Versant

Operations Round

Contact Person: DIVYA
Call / WhatsApp: 9513900439
If youre unable to connect during the interview, please drop your CV for further coordination.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Rivera Manpower
Location(s): Bengaluru

Apply

[Full Time] Process Associate at IGT Solutions

Mon, 16 Feb 2026 12:00:00 +0530

Job Description

OBJECTIVE OF ROLE

Deliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customer s requests and handle queries about new reservations, changes to existing bookings and other services.

KEY RESPONSIBILITIES

Deliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customer s requests and handle queries about new reservations, changes to existing bookings and other services.

EXPERIENCE

0-3 years

QUALIFICATION

Graduate

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Bhopal

Apply

[Walk-ins] International Chat Process || Gurugram at IGT Solutions

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
We are hiring for an International Chat/ Voice Process for our Gurugram location. Candidates looking for immediate opportunities in BPO/Customer Support can apply or walk in directly.

Job Location: Gurugram
Eligibility Criteria:
Graduate Freshers can apply
Undergraduates with minimum 6 months of experience in International Chat Process

Salary Offered:
16,000K in hand - 40,000K In hand

Perks & Benefits:
Both-side transport facility
Attractive performance incentives
Immediate joining

Walk-in Interview Details:
Venue:
Ground Floor, InfoTech Centre, Old Delhi Gurgaon Road
Sector 21, Milestone 14/2, IDPL Township
Sector 22A / Sector 19
Gurugram, Haryana 122016

Point of Contact:
HR Swati
9643109925

Interested candidates can walk in directly or call for more details.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: IGT Solutions
Location(s): Delhi, NCR

Apply

[Freshers] Hiring For Customer Service - Tech Mahindra at Tech Mahindra

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
TECH MAHINDRA - HIRING For Voice Process - EXPERIENCED
Tech Mahindra is seeking motivated individuals for the International Voice and Chat Process. This role is ideal for freshers or entry-level candidates looking to start their career in the BPO sector and engage with global customers.

Key Responsibilities:

- Voice Process
- Provide excellent customer service to clients across different time zones
- Resolve customer queries effectively and efficiently
- Demonstrate strong communication and interpersonal skills

LOCATION : Mumbai

NOTE- ONLY MUMBAI CANDIDATES CAN APPLY

Eligibility:
- Graduate/Undergraduate degree
- Excellent communication skills can apply
- Candidates with 6-12 months of international voice process experience can Apply

Selection Process:
- HR Round
- Voice & Accent Round
- Ops Round

CTC:
- Experienced Candidates: Up to 6 LPA (depending on your last CTC and performance in the interview and process)

Shift Requirements:
- Candidates should be comfortable working rotational shifts 24*7

Perks and Benefits:
- One-way cab facility (for addresses within designated boundaries)
- Quick onboarding process
- Competitive benefits package

Apply now:

CONTACT: HR Vidhya Raj 7775006165
HR Team Tech Mahindra
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Tech Mahindra
Location(s): Mumbai

Apply

[Full Time] Travel Customer Support Executive at Career Maker

Sun, 15 Feb 2026 12:00:00 +0530

Job Description
Urgent Hiring: TRAVEL Customer Service Executive
Salary up to 60K | Graduate | Rotational Shifts
Handle calls, chats & emails | Strong comms & typing skills a must!
Immediate joiners DM or share CV
CONTACT HR RADHIKA SHARMA 8557061433
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Career Makers
Location(s): Noida, Gurugram

Apply

[Full Time] Sr Process Associate : International Voice : 4.10 Lpa : Grads & Ug at Leading ITES Company

Sun, 15 Feb 2026 12:00:00 +0530

Job Description
Hiring for Leading ITES Company In Kolkata for Customer Support

To Apply, Whatsapp Hi @ 9151555419

Key Highlights:

1: Graduate/UG With 1 Year Exp in Customer Service
2: Candidate Must Not Have Any Exams in the Next 6 Months
3: 24x7 Shifts
4: 5 Days Working
5: Transport as per Company Policy
6: Excellent Communication Skills
7: Immediate Joiners Preferred

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

Key Responsibilities:

Responding to customer inquiries:

Answering questions about products or services, providing information, and offering guidance.

Resolving customer issues:

Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.
Providing support:

Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

Managing customer interactions:

Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

Recording and reporting:

Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Leading ITES Company
Location(s): Kolkata

Apply

[Full Time] Bpo Team Lead / Team Leader / Team Lead Bpo at Bpo Team Lead

Sun, 15 Feb 2026 12:00:00 +0530

Job Description
BPO International Banking Support Voice process,1 year as a Team Leader on paper
MUST Exp in Banking /Credit Card fraud investigation, chargeback, disputes process
Attrition
Shrinkage
CSAT
AHT
Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Required Candidate profile
Call/WhatsApp CV only if have Exp in Banking /Credit Card fraud investigation, chargeback, disputes process Neha 8287267407
AMIT 8851792136
*Graduation Mandatory.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Bpo Team Lead
Location(s): Hyderabad

Apply

[Walk-ins] Customer Relationship Manager at M Square Business

Sat, 14 Feb 2026 12:00:00 +0530

Job Description
Position: CRM Executive Jewellery Industry
Location: Hyderabad
Experience: 25 Years (Jewellery / Retail Preferred)
Industry: Jewellery / Luxury Retail

About the Role
We are looking for a customer-focused and detail-oriented CRM Executive to manage and enhance customer relationships in our jewellery business. The ideal candidate will be responsible for maintaining the customer database, driving repeat sales, planning loyalty programs, and ensuring excellent post-sale engagement.
This role requires strong coordination between sales teams, marketing, and customers to build long-term relationships and increase customer lifetime value.
Key Responsibilities
1 Customer Relationship Management
Maintain and update customer database (purchase history, preferences, occasions, anniversaries).

Ensure accurate data entry and segmentation.

Handle customer queries, complaints, and follow-ups professionally.

Build strong post-purchase relationships with customers.

2 Customer Engagement & Retention
Plan and execute customer engagement campaigns (festive offers, birthday/anniversary greetings, new collection launches).

Increase repeat purchase ratio and customer retention rate.

Manage loyalty programs and referral campaigns.

Track inactive customers and initiate reactivation campaigns.

3 Sales Support & Coordination
Coordinate with showroom sales team for follow-ups on leads.

Generate daily/weekly follow-up reports.

Track customer walk-ins and conversions.

Support sales team in VIP client handling.

4 Campaign & Database Marketing
Execute SMS, WhatsApp, Email campaigns.

Monitor campaign performance and ROI.

Generate reports on campaign effectiveness.

Ensure compliance with data privacy norms.

5 Reporting & Analysis
Prepare monthly CRM reports:

Repeat customer ratio

Customer acquisition cost

Lead conversion rate

Campaign performance

Provide insights to management for business growth.

Required Skills
Strong communication skills (Hindi + English preferred)

Experience in CRM software (Zoho, Salesforce, RetailGraph, etc.)

Knowledge of Excel & reporting

Customer service orientation

Data analysis and segmentation skills

Understanding of jewellery buying behavior & seasonal trends

Preferred Qualifications
Graduate / MBA in Marketing / Retail Management

Experience in Jewellery / Luxury Retail industry preferred

Knowledge of gold schemes, bridal sales cycles, festive campaigns

Key Performance Indicators (KPIs)
Customer retention rate

Repeat sales growth

Lead conversion percentage

Campaign ROI

Customer satisfaction score

Interested candidates share their resume on sr.recruiter@letsmultiply.in or you can reach me at +91 8106291379
Job Classification
Industry: Gems & Jewellery
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Walk-ins
Contact Details:
Company: M Square Business
Location(s): Hyderabad

Apply

[Full Time] WFH CSA Hiring Bhopal at UST

Fri, 13 Feb 2026 12:00:00 +0530

Job Description
Note : - Startek do not charge any fee for employment and the same applies to the recruitment partners who we work with. Employment decisions are based on interviews conducted. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext to attending Startek interviews*

Role & responsibilities
Answering queries, handling complaints, and managing returns with empathy and efficiency.
Reviewing and updating customer accounts, records, and databases.
Troubleshooting issues and, if necessary, escalating complex problems to supervisors.
Documenting interactions, tracking customer satisfaction, and following up to ensure resolution.

Preferred candidate profile
Candidates should have good English communication.
Candidates should have their own laptop and WI-Fi and should be comfortable to work in rotational shifts.

Interested Candidates please share your resume on-

9340891868
9343177923
9131701138
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Startek Aegis Customer
Location(s): Bhopal

Apply

[Freshers] Data Entry Operator/Fresher/Customer Support at BPO

Fri, 13 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Noida, Gurugram

Apply

[Full Time] Analyst at eClerx

Fri, 13 Feb 2026 12:00:00 +0530

Job Description
Job Description:

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

Responding to incoming chats from customers in a professional and courteous manner.

Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.

Proactively seeking opportunities to upsell and cross-sell products and services to customers.

Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues, and sales in the companys CRM system.

Meeting or exceeding individual and team sales targets.

Maintaining a high level of knowledge about the companys products and services, as well as industry trends and best practices.

Requirements:

Excellent written communication skills in English.

Previous experience in a customer service and sales role, preferably in a chat or online environment.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving skills and the ability to think on your feet.

Comfortable working in a fast-paced environment.

Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Familiarity with basic computer skills and knowledge of CRM systems.

Education:

Bachelors degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.

Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

Apply

[Freshers] Analyst at eClerx

Fri, 13 Feb 2026 12:00:00 +0530

Job Description
Analyst International Voice - Customer Operations
India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_Shift Timings Night Shift |Management Level Analyst

Specialism Customer Care
We are looking to add to our talent pool an Analyst International Voice with 0-3 years of experience. This role will be part of Customer Operations Voice process wherein preferred candidate will be taking Outbound/Inbound calls from overseas customers and solving their queries.
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
Analyst International Voice Operations Customer Care Customer Operations Responsibilities

Review customer service notes

Check status of services on account in diagnostic tools

Take appropriate steps to resolve customer's problems

Troubleshoot technical issues related to customers services

Communicate effectively and close the loop with clients in case of observations

Update status in internal as well as client tools

Meet process expectations with high quality standards and adherence to SLAs
Minimum Qualifications

Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience

Good communication and interpersonal skills

Ability to quickly and efficiently assimilate process knowledge

Professional in conduct/behaviour, appearance and communication

Understanding of web technology and cable setup

Reliability in terms of attendance and timing

Flexible for 24x7 shifts

Should not have any commitments part time courses, tuitions, etc. that hamper work performance
Preferred Qualifications

Basic knowledge of excel

Experience in troubleshooting related process

Ability to analyse information and evaluate results to choose the best solution and solve problems

Good documentation skills
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: eClerx
Location(s): Mohali, Chandigarh

Apply

[Freshers] Data Entry Operator/Fresher/Customer Support at BPO

Fri, 13 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

Apply

[Full Time] Hiring- Live Underwriting (Work From Home) at Sutherland

Fri, 13 Feb 2026 12:00:00 +0530

Job Description
About the Role
Join our lending team as a Live Underwriter. You'll evaluate loan applications, assess borrower creditworthiness, and ensure compliance with lending regulations.

Key Responsibilities
Review loan applications & financial docs
Analyze credit, income, tax returns & DTI ratios
Prepare underwriting summaries & recommend structures
Communicate decisions clearly to stakeholders
Reconcile accounts & prepare daily aging reports

Qualifications & Skills
HSC / Bachelor's degree (mandatory)
2-3 years underwriting experience (manufactured housing preferred)
Excellent communication & analytical skills
Typing speed: 25 WPM with 80% accuracy

How to Apply
Interested candidate can apply directly on Naukri or contact me via WhatsApp- 7089367699 or Email- nikita.mirchandani@sutherlandglobal.com
Sutherland never requests payment or favors for job opportunities. Report suspicious activity to TAHelpdesk@sutherlandglobal.com)
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Sutherland
Location(s): Mumbai

Apply

[Full Time] Process Associate at IGT Solutions

Fri, 13 Feb 2026 12:00:00 +0530

Job Description

OBJECTIVE OF ROLE

Deliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customer s requests and handle queries about new reservations, changes to existing bookings and other services.

KEY RESPONSIBILITIES

Deliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customer s requests and handle queries about new reservations, changes to existing bookings and other services.

EXPERIENCE

0-3 years

QUALIFICATION

Graduate

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Pune

Apply

[Full Time] Process Associate at IGT Solutions

Fri, 13 Feb 2026 12:00:00 +0530

Job Description

KEY RESPONSIBILITIES

Deliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customer s requests and handle queries about new reservations, changes to existing bookings and other services.

EXPERIENCE

0-3 years

QUALIFICATION

Graduate

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Bengaluru

Apply

[Full Time] Hiring For Spanish Language at NTT DATA

Fri, 13 Feb 2026 12:00:00 +0530

Job Description

Dear candidate,

Must be fluent in Spanish, including reading and talking.
Should have strong communication skills in English, as the resource may also be aligned to English support.
Technical proficiency should be at least 7/10; however, the candidate must be open and trainable.
Must be willing to provide 24/7 support, including weekends and rotational shifts.
Role requires work from office only at the Bangalore location (no WFH).
Candidates from G4, G5, and G6 grades are eligible. If above depends on the hirings. But share as much as possible.
Provides first-level support in English and Spanish languages
To be able to work in a 24/7 work schedule
Uses troubleshooting techniques and tools to identify technical defects/issues
Assign incidents in line with documented guidelines and procedures
Actively supports the customer in all aspects through problem resolution, keeping the customer informed and updated throughout life of incident
Clearly and concisely logs and tracks details of solutions provided to resolve customer issues (logs all ACD calls, emails and call-backs) maintaining and updating customer database
Consistently performs to set targets
Escalates problems in line with documented procedures, as appropriate
Maintains comprehensive knowledge of service offerings along with future industry products and technologies
Attends required technical training sessions and makes effective use of assigned lab time
Complies with schedule adherence to ensure overall service level targets are achieved
Identifies and provides input on unique or recurring customer problems
Work From Office24*7 ShiftsSat Sunday Fixed OFF
--
Regards;
Milki Bisht
Senior HR Recruiter
NLB Services Pvt. Ltd.
Talent Solutions| Digital Transformation| Data Analytics
Cell: +91 9151206474
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: NTT DATA
Location(s): Bengaluru

Apply

[Freshers] Pune ,mumbai ,bangalore ,hyderabad Customer Service/technical Support at Accenture

Fri, 13 Feb 2026 12:00:00 +0530

Job Description
Handle inbound Only
Respond to customer queries in a timely and professional manner
Resolve complaints and provide appropriate solutions
Maintain and update customer records in the systemCall
HR Barkha :9512846484
HR Shital: 7420007400
Required Candidate profile
Fresher are welcome
Good communication skills
Positive attitude and problem-solving skills
Salary the best in the market for the right candidate
Salary open ,Only Inbound . NO sales ,No Target
Perks and benefits
Spot Offer , Sal + incentive+ over time ,CAB pick
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Accenture
Location(s): Pune

Apply

[Full Time] Salesforce Marketing Cloud Architect at Rightwave

Fri, 13 Feb 2026 12:00:00 +0530

Job Description
Job Summary
We are seeking a Salesforce Marketing Cloud Architect to define and own the overall SFMC architecture strategy, ensuring scalability, security, and seamless integration with enterprise systems. The role involves designing enterprise-level data models, integration frameworks, and cross-channel journey architecture while governing best practices and platform roadmap.

Qualifications
B.Tech, BE, MCA, M.Tech, MBA with Technical Specialization.

Required Skills
7+ years of hands-on SFMC (ExactTarget) experience
Expert-level knowledge across Journey Builder, Automation Studio, Contact Builder, Email & Mobile Studio
Strong expertise in AMPscript, SSJS, SQL, REST/SOAP APIs
Deep understanding of data architecture, identity resolution, and Customer 360 strategy
Experience with complex integrations (CRM, CDP, Data Warehouses, Middleware like MuleSoft)
Experience in multi-BU, multi-brand SFMC implementations
Knowledge of GDPR, consent management, and data governance
Experience with CI/CD, version control, and release management
Ability to translate business requirements into scalable technical architecture
Own end-to-end architectural documentation, technical blueprints, integration design, and platform governance standards.
Own strategic client reporting and executive presentations, articulating marketing ROI, customer lifecycle growth, data-driven growth insights and long-term digital transformation roadmap.

Key Responsibilities
Define SFMC enterprise architecture and solution blueprint
Design scalable data models, integration frameworks, and cross-channel journey architecture
Define API and event-driven integration strategy
Lead architecture reviews, governance, and technical design approvals
Ensure security, compliance, and data governance best practices
Establish DevOps, deployment, and performance optimization standards
Guide Leads and Consultants on platform best practices
Drive SFMC platform roadmap, innovation, and scalability initiatives

Certifications (Preferred)
Marketing Cloud Consultant
Marketing Cloud Developer
Salesforce Technical Architect (CTA) Good to have

About the Organization
RightWave's innovative approach to marketing automation - Marketing Automation as a Service (MaaS) - provides B2B companies the ability to have quick and successful adoption of marketing automation without traditional lengthy and complex implementations. It allows marketers to do sophisticated campaigns while RightWave manages all data, quality, and technology aspects. Customers get the most out of marketing and CRM applications, build deeper intelligence about their prospects, and deliver high-impact marketing without needing an army of technical experts. Working with RightWave, customers implement marketing automation easily, launch complex campaigns successfully, and manage data efficiently. This leads to increased ROI, faster results, and better productivity.

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Rightwave
Location(s): Noida, Gurugram

Apply

[Full Time] Hiring Process Trainers. at Cognizant

Thu, 12 Feb 2026 12:00:00 +0530

Job Description
Roles and Responsibilities
Design and deliver training programs for corporate clients on soft skills, voice & accent, and process training.
Conduct needs analysis to identify client requirements and develop customized training solutions.
Develop and maintain relationships with clients to understand their business objectives and provide tailored services.
Collaborate with subject matter experts to create engaging learning materials and content.
Evaluate the effectiveness of training programs through feedback mechanisms.
Desired Candidate Profile
3-6 years of experience in BPO/Call Centre industry or related field.
Strong knowledge of Soft Skills Training, Voice & Accent Training, Process Training, and Corporate Training methodologies.
Excellent communication skills (verbal and written) with ability to articulate complex concepts simply.
Ability to work independently as well as part of a team environment.
Flexible to work in night shifts and work from office
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

Apply

[Full Time] urgently hiring For motor insurance - sales and customer service at Policybazaar

Thu, 12 Feb 2026 12:00:00 +0530

Job Description
Interested candidates please contact Dhriti- 8527282112

Job Description
Sales Telecaller Car Services & Packages

Company: PB Wheels (From the House of Policybazaar)
location- Gurgaon
Salary- 3-4 LPA

PB Wheels, a Policybazaar Group company, is looking for energetic and customer-focused Sales Telecallers to drive sales of car servicing and car care packages. The role involves engaging with car owners, understanding their requirements, pitching suitable service packages, and ensuring smooth coordination with internal teams for successful closures.
Key Responsibilities
- Handle inbound and outbound calls from prospective car owners.
- Pitch and sell car servicing and car care packages (Basic, Standard, Premium).
- Understand customer needs and recommend the most suitable package; upsell where applicable.
- Address customer queries related to car services, packages, pricing, and process.
- Coordinate with internal operations teams and partner workshops to ensure timely service fulfillment.
- Ensure accurate data entry and status updates in internal systems.
- Maintain high levels of customer satisfaction and service quality.
- Adhere to company processes, scripts, and compliance guidelines.
- Achieve daily/weekly sales, productivity, and quality targets.
Preferred Skills & Qualifications
- Experience in automotive sales or tele-sales is mandatory.
- Prior experience in customer handling, inside sales, or call-center roles.
- Strong communication and persuasion skills in Hindi and/or English.
- Ability to explain service offerings clearly and confidently.
- Customer-centric mindset with problem-solving abilities.
- Comfortable working in a target-driven environment.
- Ability to multitask and coordinate with multiple stakeholders.
Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Policybazaar
Location(s): Noida, Gurugram

Apply

[Full Time] Trust & Safety New Associate at Accenture

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Skill required: User-Generated Content Moderation - Content ModerationDesignation: Trust & Safety New AssociateQualifications:Any Graduation Years of Experience:0 to 1 years What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.What are we looking for?
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture-s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and (English) skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, or content moderation experience is a plus
e.g., over 18 years of age
shift timings/requirements to work weekends and holidays Roles and Responsibilities:
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safeQualification Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Mumbai

Apply

[Full Time] Client Service Executive at ADP

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
ADP India is hiring Client Success Executive !
Role & responsibilities

The role serves as the business contact for the client and is responsible for client satisfaction, client retention and the overall Net Promoter Score.
Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
Manage and expand client relationships continual needs assessment relationship plan
Gain enough knowledge of their business requirements to be able to make recommendations as to best working practices or cost saving procedures
Preferred candidate profile

Excellent oral and written communication skills.
Ability to work effectively under changing conditions.

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: ADP
Location(s): Bengaluru

Apply

[Full Time] Gis and mapping associate- HR Mritika at Wipro

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Eligibility Criteria:
Candidate must have basic knowledge of GIS, Mapping, and Google Mapping
Must have good verbal & written communication skills
Must be a recent graduate (2022, 2023, or 2024 pass-out)
Should be comfortable working in rotational shifts

Key Responsibilities:
Work on mapping-related tasks with accuracy and consistency
Review, analyze, and update geographical data
Ensure precise tagging, plotting, and quality mapping outputs
Collaborate with the team to support mapping operations

Interested candidates can share their cv with me over my whatsapp "9686102233" with a subject line "Gis-mapping"
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Wipro
Location(s): Hyderabad

Apply

[Full Time] SME | International Banking Process (Voice) at BPO

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Hiring SME for International Banking Voice Process
Call/Whatsapp @ 8721989280/ 8453399504/9707526097
Required Candidate profile
- Must have min 2 year experience in International Banking Voice Process
- Expertise & proficiency in Banking Process.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: International BPO
Location(s): Hyderabad

Apply

[Full Time] Hiring For Ar Caller (physician Billing) Salary Upto 5.5lpa at Cognizant

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Hiring: AR (Accounts Receivable) Healthcare (Physician Billing
Position: AR Executive Physician Billing
Experience: Graduate with 16 months of AR experienceSalary: Up to 5.5 LPA
Call Aiman:9945631003/7019561979
Required Candidate profile
In physician billing, AR (Accounts Receivable) focuses on following up on unpaid or underpaid insurance and patient balances to ensure maximum reimbursement.
Call Aiman@9945631003/7019561979
Perks and benefits
7019561979
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Hyderabad

Apply

[Full Time] Hiring For Motel Process For gurgaon,31k ctc+ Incentives, 5 days,cab at IGT Solutions

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Hiring For an International Voice Process For Gurgaon location Motel process
Any Grad/UG with Min 6 months experience with excellent communication skills can apply
31k ctc+Incentives
Interested candidates can call or whatsapp me on 8375848971@Ruchi
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Full Time] Assistant Manager Customer Experience at Rhea Healthcare

Wed, 11 Feb 2026 12:00:00 +0530

Job Description

Key Responsibilities:

Conduct daily briefings with the SLM and OP teams appreciate good work, address issues, and update them on new information.

Ensure all team members are informed about the days appointments, consultant availability, specialties, and any new offers.

Be present in OP areas during peak hours to monitor flow and support operations.

Personally oversee VIP arrangements as per individual requirements.

Take rounds in all OPDs, especially during peak times; ensure cleanliness and a welcoming environment.

Ensure customers are comfortable at all times, and that delays are handled proactively in line with standards.

Track SLM conversions, bed bookings, and follow-ups.

Oversee conversions for all health check packages.

Supervise all internal marketing events to maximize productivity and engagement.

Meet consultants regularly, work closely with them, and stay updated on their requirements.

Share customer feedback with respective doctors on a regular basis.

Monitor customer complaints, ensure adherence to the escalation matrix and TATs, and personally follow up to ensure issue closure.

Coordinate with the Corporate team for all unit-level activities and quality improvement initiatives.

Ensure adherence to all SOPs and departmental compliance for certifications, audits, and award assessments.

Ensure accuracy and timely submission of all standard reports (daily, monthly).

Take regular rounds; meet all patients and their attendants to ensure their well-being.

Track reported issues and ensure timely closure as per defined TATs; expedite any pending concerns.

Ensure self and team are well-groomed and maintain discipline and decorum at all times.

Lead the implementation of the Service Vision, ensuring every service experience creates customer delight.

Personally engage with customers to enhance their experience and fulfill expectations.

Offer actionable suggestions to improve service offerings, based on real-time observations and feedback.

Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: Rhea Healthcare
Location(s): Bengaluru

Apply

[Freshers] Urgent Hot Vacancy For Customer Support Associate at Tech Mahindra

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Role & responsibilities
We are currently having openings in our Voice Process (L2) 100% work from office.
With fixed salary & permanent hiring.
Designation-
Customer Support Associate (L2).
Job Profile-
Have to resolute customers query Voice Call
Mandatory Criteria-
Min HS Passed.
Fresher & experienced both can apply
Excellent verbal communication skill in English & Hindi without major MTI for Voice
process
Should have not applied for any Flipkart interview in last 3 month
Customer orientation.
Ready to work in 24/7 Shifts
No planned leave for upcoming 3 month after joining
10 hours of the day, 9 hrs. work and 1 hour break
5 days working (rotational week off)
Should have a typing speed of 25WPM with 90% accuracy
Interview Structure-
HR round - General check.
Typing Test
OPS round General Check
Voice Versant (V4 and above)
PMAP
Client Round Video Call

Payouts
Salary for minimum 6 months experience candidate 220,000 LPA, 16 K/Month.
Fresher- 212,000 LPA, 15.603 K/ Month.
Salary for Apprentice (Complete Fresher & doesnt have any PF account) 15,800
k/Month.

100% fixed salary
Pick up or drop for odd shifts
Documents Required
Education Mark sheets
Aadhar Card
Pan Card
Offer letter, Exp Letter & last 3 months pay slips (for experienced people only)
E_ Aadhar Card

Location details for Walkin interview:
Tech Mahindra, DLF2, 1st Floor, Block C, Rajarhat, Kolkata-700156(Opposite of Geetanjali)
Candidates need to carry CV & Aadhar card(Government id card)
Contact Person: HR Shreya Ganguly
Contact Number: 6290450549
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Tech Mahindra
Location(s): Kolkata

Apply

[Full Time] Trust & Safety New Associate at Accenture

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Skill required: User-Generated Content Moderation - Content ModerationDesignation: Trust & Safety New AssociateQualifications:Any Graduation Years of Experience:0 to 1 years What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.What are we looking for?
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture-s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and (English) skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, or content moderation experience is a plus
e.g., over 18 years of age
shift timings/requirements to work weekends and holidays Roles and Responsibilities:
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safeQualification Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Mumbai

Apply

[Full Time] Senior Customer Support Executive at Tech Mahindra

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Description
We are seeking a Senior Customer Service Representative to join our dynamic team in India. The ideal candidate will have 1-6 years of experience in providing exceptional customer service and will be responsible for managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Responsibilities
Manage customer inquiries through various channels including phone, email, and chat.
Provide accurate, valid, and complete information to customers using the right methods/tools.
Handle customer complaints and resolve issues in a timely manner.
Maintain customer records by updating account information and documenting interactions.
Collaborate with team members and other departments to improve customer service processes.
Identify and escalate priority issues to the appropriate teams when necessary.
Stay up-to-date with product knowledge and company policies to ensure accurate information is provided.

Skills and Qualifications
1-6 years of experience in a customer service role or related field.
Excellent verbal and written communication skills in English.
Strong problem-solving skills and ability to think critically under pressure.
Proficient in using customer service software and tools (e.g., CRM systems).
Ability to handle difficult customers and resolve conflicts effectively.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and meet deadlines.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Tech Mahindra
Location(s): Mumbai

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Wed, 11 Feb 2026 01:17:36 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Mumbai

Apply

[Walk-ins] Mega Walk-in For International Voice Process at IntouchCX

Tue, 10 Feb 2026 23:56:30 +0530

Job Description
Job Responsibilities:
Handle inbound/outbound voice calls for international customers

Resolve customer queries related to products/services efficiently

Maintain high levels of customer satisfaction and call quality

Accurately document customer interactions in CRM systems

Adhere to process guidelines, compliance, and quality standards
Eligibility Criteria:
Excellent verbal communication skills in English

Ability to work in rotational/night shifts

Customer service orientation with problem-solving skills

Freshers or candidates with prior international BPO experience can apply
Contact - 8125953326
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Full Time] Associate at Wipro

Tue, 10 Feb 2026 12:00:00 +0530

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Do

Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLA's defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Mandatory Skills: Quality Assurance .
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Wipro
Location(s): Hyderabad

Apply

[Full Time] Hiring Process Trainers. at Cognizant

Tue, 10 Feb 2026 12:00:00 +0530

Job Description
Roles and Responsibilities
Design and deliver training programs for corporate clients on soft skills, voice & accent, and process training.
Conduct needs analysis to identify client requirements and develop customized training solutions.
Develop and maintain relationships with clients to understand their business objectives and provide tailored services.
Collaborate with subject matter experts to create engaging learning materials and content.
Evaluate the effectiveness of training programs through feedback mechanisms.
Desired Candidate Profile
3-6 years of experience in BPO/Call Centre industry or related field.
Strong knowledge of Soft Skills Training, Voice & Accent Training, Process Training, and Corporate Training methodologies.
Excellent communication skills (verbal and written) with ability to articulate complex concepts simply.
Ability to work independently as well as part of a team environment.
Flexible to work in night shifts and work from office
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

Apply

[Full Time] Associate at Wipro

Tue, 10 Feb 2026 12:00:00 +0530

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Do

Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLA's defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Mandatory Skills: HRO .
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Wipro
Location(s): Noida, Gurugram

Apply

[Full Time] Associate at Wipro

Tue, 10 Feb 2026 12:00:00 +0530

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Do

Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLA's defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Mandatory Skills: Claims_Processing .
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Wipro
Location(s): Pune

Apply

[Full Time] Associate at Wipro

Tue, 10 Feb 2026 12:00:00 +0530

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Do

Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLA's defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Mandatory Skills: Customer Service(Product&Service) .
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Wipro
Location(s): Bengaluru

Apply

[Full Time] Renewal Account Manager at Concentrix

Mon, 09 Feb 2026 12:00:00 +0530

Job Description

Role Description:
Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts.
The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota:
Core Job Responsibilities:
Sales & Operational:
Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory.
Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure
Manage and be responsible for gross churn, net retention, and revenue for assigned territories
Stay up to date with Meltwater product training and market benchmarks
Identify opportunities to retain as well as opportunities for extended terms & additional growth.
Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals.
Manage the different facets of subscription and support renewals
Prepare the renewal letters, quotations, invoices, and notifications
Contact clients directly to negotiate terms and conditions and render renewal contracts
Position services and escalate pain points to the Sales and Customer Success team
Forecast trends and suggestions on how those trends can enhance retention rates
Bridge between Sales, Finance and Customer Success
Refine renewal strategies that proactively engage a client in chopping the churn rates
Augment the upsell and cross-sell opportunities
Work with the product team to receive feedback on the growing requirements of a customer
Who you are (For Job Ad):
You have at least 1-3 years of account management and/or renewal experience
Salesforce.com or a similar CRM system exposure is added advantage
Strong Written & Verbal communication skills
Willing to go the extra mile with a strong work ethic; Self-directed & resource
Operationally Excellent
Ability to manage a highly transactional work environment
Ability to excel at time management and prioritization
Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues
Best in class customer service and communication skills over the phone & in email
Experience with renewal process and/or background in software preferred.
Requirements for the job:
Work Experience
2-9 years of experience in sales or account management
Relevant industry experience in media monitoring/SaaS/PR/Marketing
Education
Graduate in any field
Competencies Required:

Technical

Generic
Sales Excellence
Business Foresight
Client Centricity
Business Need Analysis
Project Management
Business Negotiation

Cross-functional collaboration
Interpersonal skills
Innovative Mindset
Leadership
Problem Solving
Communication

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: Concentrix
Location(s): Bengaluru

Apply

[Walk-ins] International Voice Process Executive at IntouchCX

Mon, 09 Feb 2026 12:00:00 +0530

Job Description
Job description
Job description
Dear Candidate,
Greetings from Intouch CX!
If you are not interested in this opportunity, kindly ignore this message.
We are pleased to inform you that your profile has been shortlisted for the International Voice Process (US Shift) at Intouch CX. We invite you to attend an in-person interview .
Job Details
Role: Consultant / Sr. Consultant Customer Support (International Voice)
Process: International Voice (US Customers)
Shift: Night Shift (US Shift)
Work Mode: Strictly Work From Office
Location: Electronic City, Phase 1, Bangalore
Perks & Benefits
2-Way Cab Facility
Free Food
Eligibility & Compensation
Freshers: Minimum 6 months of relevant experience preferred
Experienced Candidates: Up to 30,000 CTC (based on previous take-home)
Interview Process
Grammar & Essay Assessment
HR Round
Operations Round
Interview Details
Batch Joining: February 2nd Week
Interview Mode: Walk-in (Face-to-Face)
Venue:
Intouch CX
92/1 B, Electronic City Phase 1
Bengaluru 560100
HR Contact Details
HR Name: Vishnu
Phone: 7829960123
Email: vishnu.bhargavjr@intouchcx.com
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: IntouchCX
Location(s): Bengaluru

Apply

[Freshers] Hiring For french voice support - Imm Joiner at IntouchCX

Sun, 08 Feb 2026 20:29:14 +0530

Job Description
Greeting From IntouchCX

Were hiring French-speaking Customer Service Specialists!

If youre fluent in French (B2 or higher) and English, heres your chance to build a global career in Hyderabad.
Apply today exciting opportunities await! Customer Service Bilingual Specialist English & French (B2 Level or Higher)

Location: Hyderabad, Telangana
Work Mode: Onsite
Employment Type: Full-Time
Department: Operations
Open to: Experienced ProfessionalsAbout the Role
We are hiring Customer Service Specialists with strong French (B2 level or higher) and English communication skills to join our vibrant team in Hyderabad. Key Responsibilities:

Handle customer interactions in French (B2 or above) and English across multiple channels Voice.
Deliver prompt, professional, and empathetic support to customers
Maintain service quality standards and ensure customer satisfaction
Collaborate with internal teams to provide timely and effective solutionsWho Can Apply
Freshers with French B2-level or higher certification
Experienced professionals in BPO/Customer Service (preferred)
Requirements:
French language proficiency B2 level or higher (certified)
Excellent English communication skills (spoken & written)
Strong interpersonal, problem-solving, and customer-handling skills
Willingness to work in a fast-paced, dynamic environmentJob Details
Work Location:
Building No. 16, Raheja Mindspace IT Park,
Inorbit Mall Road, Mindspace, Vittal Rao Nagar,
HITEC City, Hyderabad, Telangana 500081
Work Mode: Onsite only (not a remote role)What We Offer
Structured training programs
Career growth and advancement opportunities
Exposure to international clients and a multilingual work environment
Supportive, inclusive, and collaborative work cultureHow to Apply

Email your CV to: shaheen.sultana@intouchcx.com

Contact HR Shaheen at +91 9989956178

dont miss this opportunity! For Reference please mention.

HR Shaheen Sultana

Don't Forget to Write Hr Shaheen On Top Of Your Resume

Disclaimer: Intouch doesn't promise a job (or) an interview in exchnage of money . Fraudsters may ask you to pay in the pretext of rejistration fee or refundable fee etc .

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Full Time] Hiring For international voice process-Imm Joiners only For experience at IntouchCX

Sun, 08 Feb 2026 14:51:37 +0530

Job Description
Dear Candidate,Greetings from Intouch CX for international Voice customer support hiringVoice Job Description / Profile
Job Title : Customer Service Associate (CSA) VoiceLocation : Hyderabad
Workspace :WFO
Channel Voice
Language : English
Hours of Operation 24/7Overview of Position The role of the Customer Service Associate (CSA) - Voice, will be responsible for:Responsibilities:
International voice process II English Communication.
Contacting existing customers as well as prospective customers on call
Obtaining customer information and other relevant data
Asking questions to the customer and understanding their need
Resolving customer queries and issues related to the products and service via call.
Customer Retention .
Qualifications :PUC (12th)/ Diploma (3years) / undergraduates / BE / B.Tech and graduates from any stream are eligible to applyBenefits:
2 way free cabs
5 days working
2 days rotational offs
Rotational shifts
package upto 4.5 lpaPreferred candidate profile :Exp - minimum 6 months of exp.
Education - 10+2 Mandate
Immediate Joiners
Shift - Rotational shift (5 days)
Off - Rotational off (2 days)
Work Mode - Work from office

Interested Candidates Can DM or Share their resume to

shaheen.sultana@intouchcx.com

or WhatsApp your resume 9989956178

Apply shaheen.sultana@intouchcx.com or call 9989956178
You Can Drop Your CV On My Mail or contact number to get a quick response.

dont miss this opportunity! For Reference please mention.
HR Shaheen Sultana

Don't Forget to Write Hr Shaheen On Top Of Your Resume
Disclaimer: Intouch doesn't promise a job (or) an interview in exchnage of money . Fraudsters may ask you to pay in the pretext of rejistration fee or refundable fee etc
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Full Time] Hiring Process Trainers. at Cognizant

Sat, 07 Feb 2026 12:00:00 +0530

Job Description
Roles and Responsibilities
Design and deliver training programs for corporate clients on soft skills, voice & accent, and process training.
Conduct needs analysis to identify client requirements and develop customized training solutions.
Develop and maintain relationships with clients to understand their business objectives and provide tailored services.
Collaborate with subject matter experts to create engaging learning materials and content.
Evaluate the effectiveness of training programs through feedback mechanisms.
Desired Candidate Profile
3-6 years of experience in BPO/Call Centre industry or related field.
Strong knowledge of Soft Skills Training, Voice & Accent Training, Process Training, and Corporate Training methodologies.
Excellent communication skills (verbal and written) with ability to articulate complex concepts simply.
Ability to work independently as well as part of a team environment.
Flexible to work in night shifts and work from office
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

Apply

[Freshers] Hiring Subject matter expert For Customer support role at Cognizant

Sat, 07 Feb 2026 12:00:00 +0530

Job Description
Key Responsibilities - Serve as the point of contact for process clarifications, agent queries, and complex customer cases.
- Provide real-time floor support for voice, chat, and email interactions.
- Handle call/chat/email escalations and ensure resolution within defined SLAs.
- Support Team Leads with monitoring performance, adherence, and queue management.
- Conduct side-by-side coaching, error corrections, and process refreshers.
- Ensure agents comply with Cognizant policies, InfoSec, and data privacy guidelines.
- Conduct RCA on the process gap, document and present to client as required
- Support onboarding, nesting support, and transitions for new joiners or process updates.
- Creating reporting and presentations to connect with internal and external stakeholders.

Required Experience & Skills - 36 years of experience in Contact Center / BPO operations
- Minimum 12 years experience as SME / Senior Associate / Floor Support

- Experience supporting Inbound & Outbound Voice, Chat, and Email channels
- Working knowledge of CRM systems, ticketing tools, and telephony platforms
- Strong analytical skills, attention to detail, and problem-solving mindset
- Strong proficiency using Google and Microsoft products.
- Excellent verbal and written communication, coaching, and stakeholder interaction skills

Shift Requirements Willingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays. Work From Office

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Cognizant
Location(s): Chennai

Apply

[Full Time] International Voice Process Executive at IntouchCX

Sat, 07 Feb 2026 12:00:00 +0530

Job Description
Roles and Responsibilities
Handle international calls from clients across various countries, including UK and US.
Provide excellent customer service to resolve customer queries and concerns.
Work on a rotational shift schedule, with weekends off (UK Shift) / 24x7x365 contract (US Shift).
Utilize strong communication skills to effectively communicate with customers over phone calls.
Maintain accurate records of all interactions with customers using CRM software.
Contact - 8125953326 (Bhavani)
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher/Sales at BPO

Sat, 07 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

Apply

[Full Time] Analyst at eClerx

Sat, 07 Feb 2026 12:00:00 +0530

Job Description
Job Description:
As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:

Answering incoming calls from customers in a professional and courteous manner.

Listening actively to customers and asking probing questions to fully understand their needs and concerns.

Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.

Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

Meeting or exceeding individual and team sales targets.

Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:

Excellent verbal and written communication skills in English.

Previous experience in a customer service and sales role, preferably in a call center environment.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving skills and the ability to think on your feet.

Comfortable working in a fast-paced environment.

Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Familiarity with basic computer skills and knowledge of CRM systems.
Education:

Bachelor's degree in any field is preferred.
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher/Sales at BPO

Fri, 06 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Mumbai

Apply

[Full Time] International Voice Process Executive at IntouchCX

Fri, 06 Feb 2026 12:00:00 +0530

Job Description

Dear Candidate,

Greetings from Intouchcx!

We are excited to share a fantastic job opportunity with you. Please find the details below along with the attached job description.

Location: Electronic City Phase 1, Bangalore Shift: Rotational Night Shifts Work Schedule: 5 Days a Week | 2 Rotational Week-Offs
Key Responsibilities:-
The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

Having daily interactions with the customer to handle issues from end to end via call
Going the extra mile to engage customers in solving issues and ensuring satisfaction
Quickly and effectively building rapport with customers while diagnosing and resolving issues
Providing white glove service and having the ability to provide an overall excellent customer experience
Managing customer expectations regarding estimated response times

Essential Functions ;-

An obligation to deliver exceptional customer service
Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
Have excellent judgment skills to be able to properly evaluate situations
and immediately by providing effective solutions
Ability to learn new skills and quickly absorb and interpret new
information, products, and
features from the perspective of the customer
Actively listen to the customer, and show empathy and patience
Provide information to the client and place appropriate notes in systemindicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed on all calls
Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
process and procedures
Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned

Compensation & Benefits:

Take-Home Salary: Up to 30,000 per month (Decent hike on last drawn salary)
Performance Incentives: Up to 6,000 per month
Total CTC: 4.95 LPA

Exclusive Employee Benefits:

Complimentary Two-Way Cab Service Hassle-free daily commute
Travel Allowance - In case you choose for self-transport.
Free Meals Stay energized throughout your shift
Comprehensive Health Insurance We have got you covered
PF & Other Statutory Benefits Secure your future

Virtual Interviews available

Contact Details

HR - Monika Shree P
Contact No. - 8147091051
Email - monika.shree@intouchcx.com

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Bengaluru

Apply

[Full Time] Analyst at eClerx

Fri, 06 Feb 2026 12:00:00 +0530

Job Description
Job Description:
As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who Chat in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:

Answering incoming Chats from customers in a professional and courteous manner.

Listening actively to customers and asking probing questions to fully understand their needs and concerns.

Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.

Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

Meeting or exceeding individual and team sales targets.

Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:

Excellent verbal and written communication skills in English.

Previous experience in a customer service and sales role, preferably in a call center environment.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving skills and the ability to think on your feet.

Comfortable working in a fast-paced environment.

Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Familiarity with basic computer skills and knowledge of CRM systems.
Education:

Bachelor's degree in any field is preferred.
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

Apply

[Freshers] Language Specialist - Italian/German at Amazon

Fri, 06 Feb 2026 12:00:00 +0530

Job Description
Hiring: AHS Specialist (Italian / German)

Location: Hyderabad | Work From Office | Rotational Shifts
Amazon is looking for language-proficient talent to join our Account Health Support team. This role is ideal for individuals passionate about problem-solving, communication, and supporting sellers across EU stores.
(( Interested candidates can submit their application using the form provided at the end of this post ))
Job description:

We are Hiring: AHS Specialist (Italian / German)
Location: Hyderabad | Work From Office | Rotational ShiftsRole Overview :

As an AHS Specialist, you will manage the end-to-end journey of assigned sellers, serving as their dedicated point of contact. You'll ensure timely completion of requirements, provide clear guidance, and help sellers maintain a healthy account status on Amazon.
Who Can Apply?

Proficiency in Italian / German(B2/C1/C2 certification OR Advanced Diploma/Bachelors/Masters)
05 years of experience (Freshers welcome)
Any graduate meeting the above language criteria
Strong communication, analytical, and problem-solving skills
Flexibility to work rotational shifts
What You Will Do:

Serve as the primary interface between Amazon and our Selling Partners.
Handle inbound & outbound communication (up to 80% phone interactions).
Guide sellers on requirements and resolve account health concerns.
Maintain high standards of quality, accuracy, and professionalism.
Collaborate with internal teams to improve processes and resolve complex cases.
Shortlisted candidates will be contacted for the next steps.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Amazon
Location(s): Hyderabad

Apply

[Full Time] Pune Bangalore Om,tl Quality, Sme ,trainer. at Leading

Thu, 05 Feb 2026 12:00:00 +0530

Job Description
BANKING EXP !OM -Graduate 10 years experience .Sal Upto 18 Lac
Transition CoordinationTL-Graduate 4 years of experience .SAL upto 12 Lac
Team LeadingTrainer-Graduate 3 years of experience .SAL upto 12 Lac
delivery of trainings, assessments,
Required Candidate profile
Experience in Voice process and driving C-Sat and NPS as deliverables
Previous experience in Banking/Payment services sector
Experience in tech support .
Responsible for individual performance metrics
Perks and benefits
Call HR.Fatema:7718987662
Hr Chetana:9008101724
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Leading IT Giant Pan
Location(s): Hyderabad

Apply

[Freshers] Hiring For Outbound Process at Anayptss

Thu, 05 Feb 2026 12:00:00 +0530

Job Description
Dear Candidate,
Anayptss India Noida
Job Title: International Voice Process Executive (Outbond sales)
Location: Noida
Shift: Rotational Shifts
Salary - upto 4 LPA
Week Offs: 2 rotational offs per week
1 time Meal
Both Side Cab
Graduate Fresher with excellent Commucation
Experience Required:
Minimum 03 years of experience in an International US Voice process
Proven track record in outbound/inbound calling for US-based clients
Virtual Round
Key Responsibilities:
Handle outbound and inbound calls for US customers, ensuring a high standard of customer service
Resolve queries and provide accurate information in a professional manner
Meet process targets including call handling, quality, and customer satisfaction metrics
Document call details and maintain accurate customer records in CRM systems
Adapt to process updates and ensure compliance with client requirements and company policies
Requirements:
Excellent verbal and written communication skills in English
Ability to work in all rotational shifts, including night shifts
Strong problem-solving skills and customer-focused approach
Comfortable working with targets and deadlines
Basic computer proficiency and familiarity with CRM tools
Perks & Benefits:
Competitive salary with performance incentives
Opportunity to work with a global client base
Training and career growth opportunities

Thanks & Regards,
Milki Bisht| 9151206474
Email id milki.bisht@nlbtech.in
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Anayptss
Location(s): Noida, Gurugram

Apply

[Full Time] Opening For Team managers (Customer support Background) at Cognizant

Thu, 05 Feb 2026 12:00:00 +0530

Job Description
Key Responsibilities Lead multiple TLs/SMEs and their associate teams; own staffing, rostering, and intraday management.
Govern daily operations: queue health, real-time adherence, shrinkage control, occupancy, and SL attainment.
Review performance through huddles, coaching plans, and monthly performance appraisals.
Drive continuous improvement via RCA, CAPA, and Kaizen; standardize SOPs and playbooks.
Manage escalations and critical incidents; ensure timely resolution and client communication.
Partner with WFM, Quality, Training, Tech/Telephony, and HR for holistic delivery.
Publish daily/weekly/monthly MIS and insights; track SLA risk and remediation plans.
Ensure compliance with InfoSec, data privacy, and audit requirements.
Create reports and presentation for internal and external stakeholders Required Experience & Skills 610 years in Contact Center/BPO operations; 3+ years in people leadership (TL/AM/Manager).

Strong command of telephony, CRM and WFM tools.
Data-driven leader with proven coaching, stakeholder management, and conflict resolution.
Strong proficiency using Google and Microsoft products. Shift Requirements 24/7 rotational shifts; nights/weekends/holidays as per business needs. Work From Office
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

Apply

[Freshers] Hiring For International Voice Process at Hexaware Technologies

Thu, 05 Feb 2026 12:00:00 +0530

Job Description
We are hiring for Fresher international Customer Service

*Process : Healthcare Voice Process

Shift Window : 24*7 Shifts (any 9.5 hours working)

*Working Days : 5*
Week Offs : Any two ( Rotational Weekoffs)

*HSC/Grad*

Voice Selects : Only ( Execellent Communication)
*FRESHERS*
*Salary - 25k*
*Experience salary - 32.7k*

Rounds of Interview:
HR
Ops
Voice Versant -
Note:
*Its Work From Office*
*Drug Test*
*Immediate Joining*
*All documents required*

In this process we do have Pre onboarding BGV.

Interested candidate can share updated cv on sangeetay1@hexaware.com
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Hexaware Technologies
Location(s): Mumbai

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher/Sales at BPO

Wed, 04 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Noida, Gurugram

Apply

[Freshers] Hindi Voice Process at Hexaware Technologies

Tue, 03 Feb 2026 12:00:00 +0530

Job Description

Job description:
Designation: Executive & Sr Executive (International Voice Process)

Languages Known: Hindi Along with English (mandatory)

Work Location: Chennai

Work mode: work from office

Qualification: Any graduate

Notice period: Immediate Joiners

Interview Venue : HEXAWARE TECHNOLOGIES, Chennaione IT Sez, Thoraipakkam,
Desired Candidate Profile:

Fresher or Experience in Outbound and Inbound calls with excellent communication.
Fresher with excellent communication can also be considered.
Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation).
Only Immediate joiners.
Should be able to communicate clearly, both written and in speech.
Should be comfortable working for 5 days with 2 days rotational offs.
Willing to work in rotational shifts

Rounds of Interviews:
HR round
Operations round.
Contact person - Mithra -9629295702

Note: Applicant currently in Chennai are preferred / Out of station applicants can be considered if ready to relocate immediately the shortlisted candidates should be able to join as soon as possible and should have all documents photocopy handy for background verification
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Hexaware Technologies
Location(s): Chennai

Apply

[Full Time] Loss Mitigation - Outbond Process at Anayptss

Tue, 03 Feb 2026 12:00:00 +0530

Job Description
Role: Loss Mitigation (Outbond Process)
Location: Noida
Salary: Upto 4 LPA
Shift: 24x7 US Shifts | 5 Days Working (Rotational)

Job Overview:
We are seeking experienced professionals for US Banking International Voice support. This role involves managing high-volume, back-to-back customer calls while ensuring compliance, service quality, and delivering exceptional customer experience in a fast-paced banking environment.

Key Requirements:
-Excellent English communication with US customer handling experience
- Ability to manage back-to-back calls
- Willingness to work in 24x7 US shifts

Facilities & Benefits:
- Both-side cab facility
- One-time meal provided
- Dynamic work environment with long-term growth in the US Banking domain

Interested candidates can apply or connect for more details at Milki.bisht@nlbtech.in
Call Milki Bisht9151206474

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Anayptss India
Location(s): Noida, Gurugram

Apply

[Full Time] Inside Sales Executive at Stellar Information

Tue, 03 Feb 2026 12:00:00 +0530

Job Description
Role & responsibilities:

Inside sales executives need to interact with potential and existing Inbound customers through emails, telephone calls, and with walk in clients.
Work with these leads to convert into business for company's software and services.
Create suitable quotes, follow ups and negotiations as required.
Generates revenue by soliciting and obtaining purchase orders.
Building trust & rapport with clients by providing them regular updates for the ongoing orders and by timely delivery of services.
Co-ordination with different internal departments.

Key Skills:

Verbal and written communication skills, customer service, problem-solving and conflict resolution skills.
Familiarity with Negotiations & other sales tactics.
Competency in Microsoft applications including word, excel, and outlook.
Business goal oriented, ability to achieve business targets consistently.
Preferred candidate profile
Any Graduate

Job Classification
Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Stellar Information
Location(s): Mumbai

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher/Sales at BPO

Mon, 02 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Noida, Gurugram

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher/Sales at BPO

Mon, 02 Feb 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Mumbai

Apply

[Full Time] Technical Support / Service Desk / Bpo / Senior Advisor / Voice / Ites at Fortune 500

Mon, 02 Feb 2026 12:00:00 +0530

Job Description
Job fair for Top 10 Companies with Immediate Joining & Best Salary!

We have an excellent opening for voice process with our major International BPO Clients for the location of Bangalore.
Job Requirements.
Qualification: Any graduate / undergraduate / Diploma
Note: P.G. candidates (Professional) are not eligible for Bangalore.
Position: Adviser / Executive - Customer Support (Voice Process)
Work Location:
Bangalore : 0 - 8 yrs of
Pick and drop provided.
1. Undergraduate / Any Graduate (Preferably (0 - 8) years of international calling experience)*
2. Excellent Communication Skills*
3. 24/7 work environment (Night / Rotational Shifts)*
4. 5 days a week*
5. Weekly offs Saturdays and Sundays*
6. Age criteria - (18-40) years*
If interested please send your updated resume and feel free to contact us at below mention numbers .we have an easy hiring process. No recruitment fee.

Contact person: Ananya : 8884496986 / 8884496983 / 8884777961
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Fortune 500 Companies
Location(s): Bengaluru

Apply

[Full Time] Senior Customer Support Executive / Voice / Customer Care / Inbound at Fortune 500

Mon, 02 Feb 2026 12:00:00 +0530

Job Description
We are Hiring for Top 12 Companies with Immediate Joining & Best salary!

WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPOS IN BANGALORE.
Available Positions:-
Customer Support & Sr Customer Support
Technical Support & Sr Technical Support
IT Help Desk engineers
Server Support.

Available Process:-
Voice Support
Available Shift Timings:-
UK
Australian
US &
Day

Interview Rounds:-
HR
Voice & accent
Operations
Note:- All these rounds are held @ our office.
"walk in with a resume & walkout with offer letter"

Preferred To Carry:-
5 Copies of Resume
1 Passport size photograph
Photo copies of education documents & experience letters if you have prior work experience.

Interview Details:-
MONDAY TO FRIDAY : 1:30 PM TO 6:00 PM
SATURDAY :11:30 AM T0 3:00 PM

MEET : Aditya or call @ 9513900438 / 7996772782 / 9986024649 / 8884777961

Forward the details to your friends as well
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Fortune 500 Companies
Location(s): Bengaluru

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Wed, 28 Jan 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

Apply

[Freshers] Fresher / Graduate Fresher / B.com / B Ba / B Ca / B.sc / Bpo Fresher at Fortune 500

Wed, 28 Jan 2026 12:00:00 +0530

Job Description
We are Conducting Mega Job Fair for Graduate Fresher's with Fixed Off & Best salary in the industry.

Job Title: Customer Support Executive Semi Voice (Fresher)
Location: Bangalore
(Office / WFH / Hybrid as applicable)
Shift:
Day / Night / Rotational shifts
Eligibility:
Freshers welcome
Any Graduate / 12th pass (based on process)
Experience not mandatory
Job Description:
We are looking for enthusiastic Freshers to join our Customer Support Semi Voice team. The role involves handling customer queries through chat, email, and limited inbound calls, ensuring a smooth and positive customer experience.
Roles & Responsibilities:
Respond to customer queries via chat and email
Handle limited inbound/outbound calls when required
Provide accurate information about products/services
Resolve customer issues within defined TAT
Document interactions clearly in the system
Escalate complex issues to the concerned team
Maintain high levels of customer satisfaction
Required Skills:
Basic English communication (written & verbal)
Good typing skills
Customer-focused attitude
Willingness to learn
Basic computer knowledge
Ability to work in shifts
Preferred Skills (Optional):
Prior customer service exposure (added advantage, not mandatory)
Familiarity with chat/email support tools
What We Offer:
Fresher-friendly environment
Training provided
Fixed salary + incentives
Career growth opportunities
Friendly & supportive team culture
Contact Point : Aditya : 9513900438 / 8884777961
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Fortune 500 Companies
Location(s): Bengaluru

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Wed, 28 Jan 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Noida, Gurugram

Apply

[Full Time] Urgent Openings For Customer Service - Gujarati and Marathi at People Group

Tue, 27 Jan 2026 12:00:00 +0530

Job Description
Join Our Revenue Powerhouse Market Development TeamThe Market Development team is where the action is! From Renewals and High ValueMemberships (HVM) to Hubs and Retail Centres, this team drives our business forwardevery single day. We may be spread across cities and towns, but we're united by one sharedgoal:"Aaj ka sale kya hai?"
Role: Product Advisor HVMIf you love connecting with people, enjoy a good challenge, and have a knack for closing thedeal this is your playground!As a Product Advisor, you'll be the voice of our brand, converting conversations into paidmemberships and ensuring every customer feels heard, valued, and wowed!
What Youll Do
Call existing members to introduce and pitch premium membership plans
Hit daily targets on talk time, number of calls, and revenue
Build rapport and trust with members to encourage repeat business
Track conversions and ensure top-notch follow-ups
Participate in regular performance reviews and upskilling sessions
What You Bring to the Table
6 months+ experience in telesales, outbound calling, or direct sales
Clear communication skills in English and any one or more Indian languages
Confident, articulate speech with natural clarity
Smart selling approach consultative, persuasive & always customer-first
Resilience & ownership you take targets seriously and success personally
Why Youll Love It Here
Fast-paced, growth-focused environment
Transparent performance-led culture
Celebrations, incentives, and recognition that truly reward effort
A team that supports, learns, and wins together
Want to be part of something exciting and impactful?Location doesnt mattermindset does.Come, own your numbers. Lets make every call count.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: People Group
Location(s): Mumbai

Apply

[Full Time] Senior Process Executive at Cognizant

Sat, 24 Jan 2026 12:00:00 +0530

Job Description
Educational Qualification:
Should have done Graduation from any stream.

Qualification/Experience:
1+ years of experience in digital marketing with a strong focus on Google Ads.
Proven track record of success in managing complex Google Ads campaigns for large or enterprise-level clients.
In-depth knowledge of Google Ads features ,functionalities, and best practices across all campaign types (search, display, video, shopping).
Experience in customer facing support roles in Phone, Chat and Email channel
A passion for staying up-to-date on the latest Google Ads developments and industry trends.
Responsibilities:
Stay up-to-date on the latest Google Ads features and product updates, translating them into actionable strategies for clients.
Identify and document best practices from consults data specifically relevant to the Platinum client

Skills -
In-depth knowledge of the Google products and services in scope of Troubleshooting
Passion for the product and the customer
Excellent analytical skills with the ability to interpret complex campaign data and identify trends.
Strong communication skills, with the ability to explain technical concepts in a clear and concise manner.
Experience collaborating with clients at a strategic level and building strong relationships.
Understanding of advertisers needs and behavior
Ability to identify and prioritize process improvement opportunities
Active listening and understanding customer needs

Candidate should be ok to work in rotational/Night shifts.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Hyderabad

Apply

[Freshers] Call BA (British Airways), Customer Service , Gurgaon, Salary 44ks at British Airways

Sat, 24 Jan 2026 12:00:00 +0530

Job Description
BRITISH AIRWAYS International Airline (Captive Unit) hiring for for GURUGRAM LocationFresher =30800 (INCLUDED VARIABLE)
Experienced =44000 (INCLUDED VARIABLE)
Work From Office
Both Way Cab
Rotational Shifts & Offs
Shruti- 7303902864
Required Candidate profile
Excellent Communication Skills
Customer Service
Perks and benefits
Attendance, Night Allowance
Insurance
Air tickets
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: British Airways
Location(s): Noida, Gurugram

Apply

[Full Time] Assistant Manager - Customer Engagement at Axis Max Life

Fri, 23 Jan 2026 10:32:52 +0530

Job Description
Key Responsibilities:
Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating

Preferred candidate profile
A Graduate/MBA
Experience in operations or customer services.
Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Axis Max Life
Location(s): Warangal

Apply

[Walk-ins] Walk In Drive! Inviting Candidates For Associates || Uk - India || at Wipro

Fri, 23 Jan 2026 09:41:52 +0530

Job Description
Dear Applicant,
Wipro Kolkata is hiring for an UK blended process ( Customer support )

Walk-In Drive: Jan 27 ,Jan 28 & Jan 29,2026
Reporting Time: 1 PM - 2 PM ( No entry will be allowed post 2 pm )
Venue: Gate No. 1 ( Reception ), Near Wipro Cir, Sector V, Kolkata
Contact HRs : Shahira,Victor,Harshika

Eligibility:
Freshers only (Graduates, Undergrads, Postgrads)
No MBA, no ongoing courses, no experience

Perks & Requirements:
Excellent communication skills
24/7 rotational shifts (including rotational nights)
One-way cab facility
Work from office
5-day week + 2 rotational offs

Bring:
Aadhar Card
Updated Resume
Kickstart your career with Wipro dont miss out! Warm regards,
Wipro Recruitment Team
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Wipro
Location(s): Kolkata

Apply

[Freshers] International Voice Process Night Shift - Fresher's at Omega Healthcare

Fri, 23 Jan 2026 07:40:21 +0530

Job Description
Job Description - Omega Healthcare Chennai

Role: Process Executive AR
Contact:
Sowmya- 9382607507

Walk in: Omega Health Care Management Services
RMZ Millenia Business Park Phase 1
11, MGR Main Road, Kandanchavadi, Perungudi, Chennai 600096 (Land mark Thanthi TV building)

Shift:
US Shift (Night Shift)
6:30 PM 3:30 AM

Job Role:
Follow up with insurance companies for pending medical claims.
Monitor accounts receivable (AR) status and resolve issues.
Training will be provided No prior experience required!
Eligibility Criteria
For Process Executive AR
Education: Any UG/PG (Except MBA & Life Science)
Experience: Freshers welcome
Age: Up to 28 years
Skills:
Strong verbal communication (English)
Basic computer knowledge
Willing to work in night shifts
Immediate joiners preferred
Salary & Benefits
Role Process Executive AR

CTC 23,000

Take Home 18,000
Both Pickup & Drop Cab Facility
Fixed Weekend Off Saturday & Sunday
Attractive Incentives + Quarterly Bonus
Excellent Learning Platform for Freshers
Kickstart Your Career with Omega Healthcare!
Join a global leader in healthcare BPO and build your professional future today.

Contact: Sowmya- 9382607507

Regards,
HR Sowmya

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Omega Healthcare
Location(s): Chennai

Apply

[Full Time] Customer Service Manager/head (jogeshwari East-weh) Upto 4.80 Lpa at Honeybeez Consultancy

Thu, 22 Jan 2026 13:34:58 +0530

Job Description
Leading extended warranty provider is hiringPosition : Customer Service Manager/Head
Location : Jogeshwari East (WEH) - Hubtown Viva
Shift - Day Shift Only
Salary : Upto 4.80 LPA
Immediate Joiners pref.
Email : shayne.honeybeezconsultancy@gmail.com
Job Classification
Industry: Recruitment / Staffing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: Honeybeez Consultancy
Location(s): Mumbai

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Thu, 22 Jan 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Noida, Gurugram

Apply

[Freshers] International Voice Process Night Shift - Fresher's at Omega Healthcare

Thu, 22 Jan 2026 12:00:00 +0530

Job Description
Job Description - Omega Healthcare Chennai

Role: Process Executive AR
Contact:
Priyadharshini - 9047593228

Walk in: Omega Health Care Management Services
RMZ Millenia Business Park Phase 1
11, MGR Main Road, Kandanchavadi, Perungudi, Chennai 600096 (Land mark Thanthi TV building)

Shift:
US Shift (Night Shift)
6:30 PM 3:30 AM

Job Role:
Follow up with insurance companies for pending medical claims.
Monitor accounts receivable (AR) status and resolve issues.
Training will be provided No prior experience required!
Eligibility Criteria
For Process Executive AR
Education: Any UG/PG (Except MBA & Life Science)
Experience: Freshers welcome
Age: Up to 28 years
Skills:
Strong verbal communication (English)
Basic computer knowledge
Willing to work in night shifts
Immediate joiners preferred
Salary & Benefits
Role Process Executive AR

CTC 23,000

Take Home 18,000
Both Pickup & Drop Cab Facility
Fixed Weekend Off Saturday & Sunday
Attractive Incentives + Quarterly Bonus
Excellent Learning Platform for Freshers
Kickstart Your Career with Omega Healthcare!
Join a global leader in healthcare BPO and build your professional future today.

Contact: Priyadharshini - 90475932287

Regards,
HR Priyadharshini

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Omega Healthcare
Location(s): Chennai

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Thu, 22 Jan 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

Apply

[Walk-ins] Customer Service Executive || International Process at IGT Solutions

Thu, 22 Jan 2026 05:29:39 +0530

Job Description
Job Description / Roles & Responsibilities:
Handle inbound/outbound calls from international customers
Resolve customer queries related to products/services effectively
Provide accurate information with excellent customer handling skills
Ensure customer satisfaction by delivering high-quality service
Follow company policies, scripts, and compliance standards
Maintain proper documentation of customer interactions

Eligibility Criteria:
Minimum 6 months experience in international voice process (preferred)
Graduates & Undergraduates can apply
Graduate freshers are welcome
Excellent communication skills in English
Comfortable with rotational shifts
Immediate joiners only

Perks & Benefits:
Competitive salary package
Cab facilities available
Attractive incentives & performance bonuses
Excellent career growth opportunities
Professional and supportive work environment

Interested candidates can comment Interested or DM me for more details.
Limited openings apply now! Walk-in Interview Details:
Venue:
2nd Floor, InfoTech Centre, Old Delhi Gurgaon Road,
Sector 21, Milestone 14/2, IDPL Township,
Sector 22A / Sector 19, Gurugram, Haryana 122016 Timings: 10:00 AM 4:00 PM
POC: HR Sadhika (7300653870)

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Full Time] Assistant Manager/Deputy Manager- International BPO Operations at NLB Group

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Experience - Please share your profile at

surbhi.malhotra@nlbtech.com

US Banking Customer Service
(Inbound Voice Process)
Location: Gurgaon and Noida
Employment Type: Full-Time
Shift: US Time Zone / Night Shift (IST)
Position Summary
As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. This role demands a seasoned professional with 1315 years of contact center experience, including 68 years in a managerial role, who can ensure exceptional service delivery, compliance, and client satisfaction.
The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to drive performance and meet client expectations.
Key Responsibilities
Client & Stakeholder Engagement:
- Act as the primary liaison for client communication and relationship management.
- Ensure alignment with client objectives and deliverables.
- Manage escalations and provide timely resolutions.
Operational Governance:
- Deliver all contractual SLAs and KPIs (CSAT, AHT, Quality, FCR, Compliance).
- Implement continuous improvement initiatives to enhance efficiency and customer experience.
- Ensure adherence to US Banking compliance standards.
-Optimize schedule adherence and manage shrinkage.
Leadership & People Management:
- Lead and mentor a team of supervisors and agents to achieve performance goals.
- Foster a culture of accountability, engagement, and excellence.
- Build high-performing teams through coaching, mentoring, and succession planning.
- Monitor attrition and engagement scores, implement retention strategies.
Technology & Workforce Optimization:
- Ensure optimal use of Genesys for routing and reporting.
- Leverage WFM reports for accurate forecasting, scheduling, and adherence.
Performance Reporting:
- Analyze operational data to identify trends and implement corrective actions.
- Prepare and present performance reports to client stakeholders.
Required Skills & Experience
- Total Experience: 1315 years in contact center operations.
- Managerial Experience: 68 years managing inbound voice processes.
- Domain Expertise: US Banking Inbound customer service operations.
- Technical Skills: Genesys platform, SLA/KPI management.
- Client-Centric Approach: Strong stakeholder and client management skills.
- Leadership: Proven ability to lead and develop large teams.
- Communication: Exceptional verbal and written communication skills.
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: NLB Group
Location(s): Noida, Gurugram

Apply

[Full Time] International Chat Support Associate at IntouchCX

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Key Responsibilities

Handle customer queries and concerns through chat support in a professional and timely manner.

Provide accurate information and effective solutions to customer issues.

Maintain high levels of customer satisfaction and service quality.

Document customer interactions using CRM or support tools.

Follow standard operating procedures (SOPs) and compliance guidelines.

Escalate unresolved issues to the appropriate teams when required.

Meet productivity, quality, and response-time KPIs.

Required Skills & Qualifications

Minimum 6 months of experience in chat support/customer service.

Excellent written communication skills in English.

Good customer-handling and problem-solving skills.

Hands-on experience with customer support tools (CRM, ticketing systems, live chat tools).

Basic computer knowledge and typing speed.

Ability to work in night shifts with rotational week-offs.

Work Details

Shift: Night shifts

Week-off: Rotational

Mode: [Work from Office]

Contact - 8125953326 (Bhavani)

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Walk-ins] Hiring For Bengali Language in Gurugram || Customer Service at IGT Solutions

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
WALK-IN INTERVIEW DRIVE FOR BENGALI LANGUAGE

Opportunity for the position of Process Associate at IGT Solutions. Hiring is going on for a Domestic Voice Process. Fresher and Experienced both can apply.

About IGT Solutions:
IGT Solutions is a leading customer experience (CX) company, specializing in AI-led transformative experiences for global brands in the Travel and High Growth Tech industries. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys, providing services to 85 renowned customers worldwide. Established in 1998, IGT operates in 30 delivery centers across various countries, employing over 25,000 customer experience and technology specialists.

Contact Person:
Date: Monday to Saturday
Contact :9643109925

Time: 10:00 AM 4:00 PM IST

Interview / Work Location:
Interglobe Technologies Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya

Responsibilities:
Handling the customer queries over inbound calls.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with the customer accounts through open and interactive communication
Ability to work in rotational shifts
Required candidate profile:
Grad fresher or experienced can apply
Comfortable in both English, Bengali and Hindi languages
Able to hold up the conversation
Note: Carry a hard copy of your resume. Mention "Swati" on resume.
REFERENCES WOULD BE HIGHLY APPRECIATED
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Full Time] Assistant Manager - Customer Engagement at Axis Max Life

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Key Responsibilities:
Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating

Preferred candidate profile
A Graduate/MBA
Experience in operations or customer services.
Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Axis Max Life
Location(s): Bengaluru

Apply

[Full Time] Customer Service Representative | Upto 3.2 Lpa at NLB Services

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Key Responsibilities
Handle customer inquiries via call and chat related to bookings, cancellations, and travel services.
Provide accurate information and resolve issues efficiently within defined timelines.
Maintain a high level of professionalism and empathy while dealing with customers.
Collaborate with internal teams to ensure smooth resolution of customer concerns.
Ensure adherence to process guidelines and service quality standards.
Requirements
Minimum 6 months of experience in an Voice/Chat or Customer Support role (Travel process experience preferred).
Excellent communication skills both written and verbal.
Graduate/Undergraduate candidates are eligible.
Immediate joiners preferred.
Willingness to work in rotational shifts.
Benefits
Competitive salary (up to 3 LPA).
5-day working week.
Cab facility for transportation.
Dynamic work environment with growth opportunities
To Apply Please share your cv +91 8368237051 or mail - mansi.varma@nlbtech.in
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: NLB Services
Location(s): Noida, Gurugram

Apply

[Full Time] International Voice Process Executive at IntouchCX

Wed, 21 Jan 2026 08:17:46 +0530

Job Description

Minimum 6 months of experience in a voice-based sales process.

Comfortable working in night shifts with rotational week-offs.

Strong customer handling, persuasion, and communication skills.

Familiarity with sales/support tools previously worked on.

Willingness to work in a 24/7 rotational shift environment.

Contact - 8125953326 (Bhavani)
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Full Time] Analyst at eClerx

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Job Description:
As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:

Answering incoming calls from customers in a professional and courteous manner.

Listening actively to customers and asking probing questions to fully understand their needs and concerns.

Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.

Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

Meeting or exceeding individual and team sales targets.

Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:

Excellent verbal and written communication skills in English.

Previous experience in a customer service and sales role, preferably in a call center environment.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving skills and the ability to think on your feet.

Comfortable working in a fast-paced environment.

Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Familiarity with basic computer skills and knowledge of CRM systems.
Education:

Bachelor's degree in any field is preferred.
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Pune

Apply

[Full Time] Quality Analyst || International Chat Process at IGT Solutions

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Quality Analyst

Location: Gurgaon

Role Summary:
We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements.

What You Will Be Doing:
Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors.
SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery.
Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines.
Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions.
Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards.
Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations.
Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions.
Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement.
Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement.
Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement.
Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team.
Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals.
Knowledge & Skills:
Language Proficiency: Fluency in English with strong verbal and written communication skills.
Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team.
Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development.
Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions.
Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory.
Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint).
Education: Graduate in any discipline.
What's Expected:
Ability to mentor and coach teams, driving continuous improvement in quality performance.
Passion for delivering measurable quality outcomes and client satisfaction.
Strong problem-solving skills with the ability to implement data-driven solutions.
Expertise in managing multiple stakeholders and clients to achieve operational excellence.
What Are You Signing Up For?
Competitive salary
Health and wellness programs
Career advancement opportunities
Comprehensive career development
Promising career progression
Extensive training and development throughout your tenure
A world-class work culture you won't want to miss!

Interested Candidates share resume on: 9953150816
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Bengaluru

Apply

[Full Time] Customer Support Executive at Teleperformance (TP)

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
We are looking for a highly skilled and experienced Customer Support Executive to join our team in the domestic sector. The ideal candidate will have excellent communication skills and be able to provide top-notch support to our customers.
Roles and Responsibility
Handle customer inquiries and resolve issues professionally and courteously.
Provide timely and accurate information about products or services.
Use problem-solving skills to address complex customer complaints.
Collaborate with internal teams to enhance customer experience.
Maintain high product knowledge to effectively support customers.
Consistently meet or exceed performance metrics and quality standards.
Job Requirements
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
Strong problem-solving and analytical skills.
Proficient in using computer systems and software applications.
Ability to adapt to changing situations and priorities.
Strong attention to detail and organizational skills.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Chennai

Apply

[Full Time] Banking General insurance at Career Guideline

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Process: Customer service - General insurance
Shift 7am to 11pm (any 9hr shift)
Wk off: 2 rotational off
Quality: Excellent communication required
Job location: Vashi
Salary: upto 30k
Qualification : Graduate
Age: 35
Do Contact
HR Sakshi- 7738115585
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Career Guideline
Location(s): Mumbai

Apply

[Full Time] Immediate hiring For International Customer support at Uppal" at Sutherland

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Were Hiring for International Voice Process!

Are you detail-oriented and passionate about maintaining a safe and respectful online space?

Join our team as a customer associate in Manikonda!

WE ARE HIRING FOR :

*Immediate joiner required
*Excellent Verbal communication skills

Position: International Customer Support Associate
Minimum Qualification: Any Graduate with all documents(No Backlogs)
Experience: 0-3yr
Shifts: Rotational Shifts
Week Offs: Rotational offs
2-way cab for night shifts and 1way for day shift
Location: Manikonda

We're looking for individuals with strong analytical skills, a sense of responsibility, and a commitment to online content quality.

* REGISTER YOUR DETAILS USING THE BELOW LINK:
---> https://smrtr.io/sCc_C

NOTE: WORK LOCATION:

Sutherland, 7th floor, Divya Sree building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089.

Interested? Drop your resume or DM for more details!

HR Faiza (Write top of your resume)
Contact :9182862492(Drop your resume)

Note:
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Sutherland
Location(s): Hyderabad

Apply

[Full Time] Customer Support Executive | International at Teleperformance (TP)

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Roles and Responsibility
Handle customer inquiries and resolve issues professionally.
Provide excellent customer service through various communication channels.
Collaborate with internal teams to address complaints and concerns.
Develop and maintain knowledge of products and services.
Meet performance targets and quality standards.
Build strong relationships with customers to enhance satisfaction.

Job Requirements
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Proficient in using computer systems and software applications.
Ability to adapt to changing situations and priorities.
Strong attention to detail and organizational skills.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Noida, Gurugram

Apply

[Full Time] Analyst at eClerx

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Job Description of Escalation/SO Engineer and company details below:
Location Airoli (Navi Mumbai)
Notice Period Immediate Joiner / 30 days
Experience 1-3 years
Shift - 24*7 (Rotational - Mandatory)
Escalation/SO Engineer with a strong background in Contact center / BPO / call center supporting Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs is highly preferred.
We are seeking a proactive and experienced Escalation/SO Engineer to join our team at eClerx, a leading Internet Service Provider. The ideal candidate will be responsible for answering inbound calls / chats / emails and resolving high-priority customer issues, service disruptions, and internal escalations in a timely and professional manner. This role requires excellent communication, cross-functional collaboration, customer interactions, root cause analysis, and continuous improvement mindset to enhance service reliability and customer satisfaction.
Key Responsibilities:

Act as the primary point of contact for customer issues, ensuring timely acknowledgment, investigation, and resolution via inbound calls / chats / emails.

Engage with NOC team leads and supervisors (Transport/FTT/CI/E-IP) as needed to provide white gloved experience to strategic customers.

Coordinate across internal teams (e.g., Network Operations, Field Engineering, Customer Support, Billing) to drive quick resolution of service-impacting issues.

Lead incident response for major outages or critical service degradations; provide real-time updates to stakeholders and customers.

Write and publish incidence summary for all client interactions in ticket management tool and internal portals

Identify and prepare root cause analysis (RCA) and work with relevant teams to implement corrective and preventive actions.

Track, document, and report escalation trends, outcomes, and improvements to senior leadership.

Maintain client response playbooks, SLAs, and protocols to ensure consistent and effective handling of critical issues.

Collaborate with internal teams to maintain high customer satisfaction

Prepare post-incident reports and presentations for internal review and external communication as needed.
Qualifications:

Bachelors degree in Information Technology, Telecommunications, Engineering, or related field.

1 to 4 years of experience in inbound or outbound contact center / BPO providing technical support, service delivery or network operations, preferably in the ISP or telecom industry.

Excellent verbal and written communication skills; ability to communicate complex technical issues to non-technical stakeholders.

Proven experience handling escalations and leading cross-functional resolution efforts under pressure.

Ability to defuse and calm intensified situations

Strong analytical and problem-solving abilities with a customer-first mindset.

Experience with incident management tools, ticketing systems, and escalation tracking dashboards.

ITIL or related service management certification is a plus.
Preferred Skills:

Familiarity with network monitoring systems, outage dashboards, and SLAs.

Experience working with enterprise customers operations or managing business-critical service disruptions.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

Apply

[Full Time] Analyst at eClerx

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Job Description:
As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:

Answering incoming calls from customers in a professional and courteous manner.

Listening actively to customers and asking probing questions to fully understand their needs and concerns.

Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.

Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

Meeting or exceeding individual and team sales targets.

Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:

Excellent verbal and written communication skills in English.

Previous experience in a customer service and sales role, preferably in a call center environment.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving skills and the ability to think on your feet.

Comfortable working in a fast-paced environment.

Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Familiarity with basic computer skills and knowledge of CRM systems.
Education:

Bachelor's degree in any field is preferred.
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

Apply

[Walk-ins] International Process- Customer Support Executive at IGT Solutions

Mon, 19 Jan 2026 12:00:00 +0530

Job Description
Job description
Walk-In Drive - International Voice Process,
CONTACT PERSON- 9654058630 (Anjali Sharma)
Walk-In Date: 14th Jan- 16th Jan (Monday-Friday)
Time: 09:00 AM to 3:00 PM
Hello job seekers we are looking for Experienced candidates for International voice process
Role: International Voice Process
Process: Voice / Blended
Industry: BPO
Experience Required: 6 months minimum experience Preferred
Qualification: Graduation
What's In It For You?
5 days working( rotational off based on process)
Both Side Cabs Safe & Convenient Transport
Salary - upto 40k CTC
Attractive Salary + Incentives
Excellent Work Culture & International Exposure
Fast-Track Career Growth Opportunities
Who Can Apply?
Any UG / graduate fresher or experienced candidate can apply
Excellent communication skills in English
Knowledge of GDS
Comfortable for 24/7
Immediate joiners
Documents to Carry:
Updated Resume
1 Passport Size Photograph
Start Your Career With Us!
Interested candidates can share their resumes on Whatsapp or can directly connect on - 9654058630 (Anjali Sharma)
Location: IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Freshers] Customer Support Executive (Fresher) -Hyderabad at 2coms

Mon, 19 Jan 2026 12:00:00 +0530

Job Description
SUMMARY

Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500,000 employees, they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments.

Job Title: Customer Support Executive - Work From Home

Drive Hyderabad @ 23rd January

Location: Hyderabad (Work From Home)

Employment Type: Full-Time

No. of Positions: 30

Experience: 0 11 Months

Notice Period: Immediate

Work Mode: Remote (Work From Home)

Shift: 24/7 Rotational Shifts with Rotational Offs

About the Role
We are looking for enthusiastic and dedicated Customer Support Executives to join team. As a Customer Support Executive, you will be the frontline representative of our customer service team, providing excellent communication and support to our clients and users. This is an exciting opportunity for freshers and entry-level candidates who are passionate about customer experience and service excellence.

Key Responsibilities

Respond to customer queries via phone, email, and chat in a professional and timely manner.

Provide accurate information, troubleshooting assistance, and support to customers.

Maintain a high level of customer satisfaction through effective communication.

Handle inbound customer issues and follow up on requests through to resolution.

Escalate unresolved issues to appropriate channels while ensuring proper documentation.

Achieve daily and weekly performance targets.

Work collaboratively with the team to drive quality customer support outcomes.

Skill Requirements

Excellent Communication Skills Strong verbal and written English.

Customer support and service orientation.

Ability to handle stressful situations with patience and professionalism.

Positive attitude and willingness to learn.

Good problem-solving abilities.

Comfortable working in rotational shifts.

Shift Details

24/7 rotational shifts

Rotational offs as per schedule

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: 2coms
Location(s): Hyderabad

Apply

[Freshers] Teleperformance || Customer Service || Voice || Sal upto 4.50 Lpa at Teleperformance

Sun, 18 Jan 2026 18:35:44 +0530

Job Description
Resolving customer queries over chat or voice
Salary upto 4.5LPA
Fresher & Experience both welcome
5|6 Days working
Rotational Shifts|Day Shifts
Interested Candidates Whatsapp HR Anjali - 8302240937
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Teleperformance (TP)
Location(s): Delhi, NCR

Apply

[Freshers] Customer Support Executive (Fresher) -Hyderabad at 2coms

Sun, 18 Jan 2026 18:13:10 +0530

Job Description
SUMMARY

Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500,000 employees, they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments.

Job Title: Customer Support Executive - Work From Home

Drive Hyderabad @ 14th January

Location: Hyderabad (Work From Home)

Employment Type: Full-Time

No. of Positions: 30

Experience: 0 11 Months

Notice Period: Immediate

Work Mode: Remote (Work From Home)

Shift: 24/7 Rotational Shifts with Rotational Offs

About the Role
We are looking for enthusiastic and dedicated Customer Support Executives to join team. As a Customer Support Executive, you will be the frontline representative of our customer service team, providing excellent communication and support to our clients and users. This is an exciting opportunity for freshers and entry-level candidates who are passionate about customer experience and service excellence.

Key Responsibilities

Respond to customer queries via phone, email, and chat in a professional and timely manner.

Provide accurate information, troubleshooting assistance, and support to customers.

Maintain a high level of customer satisfaction through effective communication.

Handle inbound customer issues and follow up on requests through to resolution.

Escalate unresolved issues to appropriate channels while ensuring proper documentation.

Achieve daily and weekly performance targets.

Work collaboratively with the team to drive quality customer support outcomes.

Skill Requirements

Excellent Communication Skills Strong verbal and written English.

Customer support and service orientation.

Ability to handle stressful situations with patience and professionalism.

Positive attitude and willingness to learn.

Good problem-solving abilities.

Comfortable working in rotational shifts.

Shift Details

24/7 rotational shifts

Rotational offs as per schedule

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: 2coms
Location(s): Hyderabad

Apply

[Full Time] Sr Associate : International Voice : Tech Support : 43k Ctc : Grads at Teleperformance

Sun, 18 Jan 2026 17:24:30 +0530

Job Description
Hi,

We are looking forward to hire customer/technical support associates for Teleperformance jaipur.

Please go through the details below and apply through Naukri, we shall call back the relevant profiles

Job Description Customer Technical Support Executive (Voice)
Role: Customer Technical Support Executive Voice
Location: Jaipur
CTC: 4.3 LPA

Relocation Benefits:

-10,000 Relocation Bonus
-Free Guest House accommodation for first 14 days

Eligibility:

Graduate with Prior 1 year experience in customer support or technical support (voice)

Role Overview:

The Customer/Technical Support Executive will be responsible for handling inbound voice calls from customers, diagnosing technical issues, and providing effective resolutions while ensuring high levels of customer satisfaction

Key Responsibilities:

-Handle inbound customer calls related to technical and service issues
-Troubleshoot issues related to internet, devices, applications, or systems
-Provide clear and professional solutions to customers over voice calls
-Accurately document interactions and resolutions in the system
-Follow process guidelines, SLAs, and quality standards
-Escalate unresolved issues as per defined procedures
-Maintain a high level of customer experience and professionalism

Required Skills:
-Excellent spoken English (mandatory)
-Clear voice and neutral accent preferred
-Strong technical understanding and problem-solving skills
-Ability to handle customers calmly and professionally
-Basic computer knowledge
-Willingness to work in rotational shifts

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Jaipur

Apply

[Freshers] Bank Of India - Customer Service Associate......Apply Now ! at Connect Business

Sun, 18 Jan 2026 17:10:43 +0530

Job Description
Process: Customer Service Associate (Bank of India)Freshers can apply now Graduation Mandatory Strong communication skillsPaid overtime availableSalary: Up to 16,000 CTCRounds: HR + Ops
Required Candidate profile
Qualification- Any Graduate Location: Airoli, Navi MumbaiReach out for more information
Contact on: HR Chaitali - 7030024159
Perks and benefits
Growth opportunity with Friendly work culture
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Connect Business
Location(s): Mumbai

Apply

[Freshers] Fortune 500 Hiring in Bulk! Exciting Voice & Chat | Kolkata at HBR

Sun, 18 Jan 2026 16:52:21 +0530

Job Description
Mega Walk in Drive is Going From Monday to Friday

Interview Venue:

HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091

We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you.

CTC- Upto 4.10LPA - 5 LPA

Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot.
Call & WhatsApp No:

9341577213

6291561150

9147047911

9147047910

9007152957
Eligibility:

Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory.
Mindset Required

Good written & Verbal communication
Interested to work in BPO Blended & Chat Process
Basic computer knowledge
5 working days
Flexible to work in Rotational & Night shifts
Ready to work from Office

Perks and Benefits.
Permanent and full time opportunity
One way cab facility
Incentives and allowances
Promotion with IJP
Health Insurance/ PF/ ESI/ Incentive
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: HBR
Location(s): Kolkata

Apply

[Walk-ins] Us Medical Billing || Voice Process || Hr Priyanka Dhar || at Sunknowledge

Sun, 18 Jan 2026 15:23:57 +0530

Job Description
Contact HR Priyanka Dhar - 7908390047
BPO/International Process in Kolkata
Location: Sector V, Salt Lake (Near RDB Cinema)

Role Details:
Shift: Fixed Night Shift
Working Days: Monday to Friday (Saturday & Sunday Fixed Off)

Salary: 15,000 to 19,000 Gross

Benefits:
Attendance Allowance: Rs-/1000
Bonus:15k Statutory Bonus
Subsidized Meal Facility
Commute: Drop Facility OR Rs-/ 1800 Travel Allowance provided

Requirements:
Excellent English Communication Skills (Work from Office)

Walk-In Interview Details:

Timing: 12:00 PM 2:30 PM
Address: Omega Tower, Bengal Intelligent Park, 11th Floor
GP Block, Sector V, Bidhannagar, Kolkata - 700091
(Landmark: Near RDB Cinema / SDF Bus Stop)

Instructions:
Carry your updated CV/Resume.
Important: Write "HR Priyanka Dhar" on the top of your CV.

Contact Person:
HR Priyanka Dhar: 7908390047

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Sunknowledge
Location(s): Kolkata

Apply

[Full Time] Sr Process Associate : Customer Support : 3.90 Lpa : Grads And Ug at Leading ITES Company

Sun, 18 Jan 2026 13:50:14 +0530

Job Description
Hi,

We are looking forward to hire Sr Associate - Blended Process.

Please go through the JD and Apply. We shall call back the relevant profiles.

Key Highlights :

> Minimum 1 year of experience in Customer Support
> Salary Package : 3.90 LPA ( 25,400 in hand )
> 1,400 Travel Allowance
> Immediate Joiner Only can Apply.
> Excellent Communication Skills Required
> Candidate Must Not take any leave in 90 Days
> One side cab will be available.

Call or Whatsapp Your CV :

Saifi @ 92084 59988

Responsibilities:

Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving: Identifying the root cause of problems and implementing solutions.
Documentation: Keeping records of customer interactions, issues, and solutions.
Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
Teamwork: Collaborating with other support team members and internal departments.
Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

Technical Skills: Proficiency in computer systems, software, and hardware.
Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
Communication Skills: Clear and concise communication, both written and verbal.
Technical Documentation: Ability to create and maintain technical documentation.
Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
Analytical Skills: Ability to analyze technical problems and identify root causes.
Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Leading ITES Company
Location(s): Kolkata

Apply

[Freshers] Concentrix || Customer Service || Voice || Sal upto 4.5 Lpa at Concentrix

Sun, 18 Jan 2026 13:34:58 +0530

Job Description
Resolving customer queries over chat or voice
Salary upto 4.5LPA
Fresher & Experience both welcome
5|6 Days working
Rotational Shifts|Day Shifts
Interested Candidates Whatsapp HR Priya - 8905739266
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Concentrix
Location(s): Delhi, NCR

Apply

[Freshers] Bpo : International Voice Process : 3 Lpa : Freshers : Chennai : Apply at Leading ITES Company

Sun, 18 Jan 2026 13:00:30 +0530

Job Description
Hiring for Leading ITES Company In Chennai for Customer Support - Blended Process
To Apply, WhatsApp Hi to 9151555419

Interview Mode : Virtual

Max Salary Chennai : 3 LPA

Key Highlights:

1: Graduate/UG with min 1 year experience in International Voice
2: Candidate Must Not Have Any Exams in the Next 6 Months
3: 24x7 Shifts
4: 5 Days Working
5: One Side Cab
6: Excellent Communication Skills
7: Immediate Joiners Preferred

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

Key Responsibilities:

Responding to customer inquiries:
Answering questions about products or services, providing information, and offering guidance.

Resolving customer issues:
Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.

Providing support:
Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

Managing customer interactions:
Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

Recording and reporting:
Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading ITES Company
Location(s): Chennai

Apply

[Full Time] Opening For WFM role - Chennai at Cognizant

Sun, 18 Jan 2026 12:59:47 +0530

Job Description
The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real time using workforce management tools and ACD real-time displays. The RTA works closely with Operations, promptly communicating non-adherence events so that agents can be redirected as needed to maintain service levels. The role includes monitoring agent behaviours such as talk time and after-call work, identifying when these exceed defined thresholds, and calling out such events to ensure operational efficiency.
The RTA also tracks real-time campaign statisticsincluding service levels, staffing, and interval requirementsto ensure contractual standards are met. They provide timely feedback to Workforce Management leads and Operations leadership on campaign status and performance trends. In addition, the RTA may be required to adjust agent skill associations, support schedule changes, and provide both real-time and historical reporting as needed.
The RTA collaborates with scheduling teams to assist with shift bids, swaps, and time-off requests, ensuring optimal coverage across all workflows. By maintaining accurate records and proactively communicating with stakeholders, the RTA plays a critical role in supporting business objectives and delivering a seamless customer experience.
The RTA is also responsible for conducting Root Cause Analysis (RCA) on service level misses or adherence issues and sharing findings and action plans with both internal teams and clients as appropriate

Qualifications
1. 1+ years of experience in Workforce Management, Real Time Analysis, includingscheduling and forecasting experience with software packages such asAvaya CMS, Intercom, Sales Force, Verint, IEX, Aspect eWFM, etc.
2. Experience in a large (100 agents minimum), multi-site call center operationwith outsourced sites, and multiple lines-of-business
3. Analytical experience with data, systems, and operations
4. Excellent analytical, organizational, problem solving, verbal and written communication skills
5. Significant creativity is required
6. Excellent communication and interpersonal skills for effective collaboration with internal teams and clients.
7. Ability to handle multiple tasks and work in a fast-paced environment.
8. Flexibility to adapt to changing requirements and priorities.
9. Ability to work independently, within a team environment and with multiple priorities
10. Proficient in current industry standard PC applications and systems (e.g. Excel, PowerPoint, Power BI, Tableau and Word)
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

Apply

[Full Time] Network Support : Ccna Certified : 6-8 Lpa : Grads : Apply Now at Leading ITES Company

Sun, 18 Jan 2026 12:10:22 +0530

Job Description
Hi
We are hiring for ITES Company for the Network Support Role (L1/L2 Position)

Please Apply through Naukri, We Shall Call Back Relevant Profiles

Overview

This Network Support role is a critical first-level operational position responsible for ensuring performance, and security of network infrastructure. It demands Cisco CCNA certifications, along with experience in DNS and DHCP and managing complex networking concepts like MPLS and VPNs.

Key Skills:

a) Required Minimum 2 Years in Network Support
b) CCNA Certificate is must
c) Any Graduate

Job Description:
Provide first level support on both network outages and network-related projects.
Minimum 3 years of experience in Networking (LAN/ WAN & Security)
Any Bachelor's Degree required;
Cisco Certifications such as CCNA is Mandate
Demonstrable experience with Cisco Firewalls, Routers, Switches, FortiGate UTM and implementation experience of these devices. in .NET web framework 4.0 & 4.5 and object-oriented programming required.
Deep knowledge with proven expertise of Cisco, Brocade networking products, Firewalls, Routers, Switches , Wifi (Cisco/Fortinet/Aruba), maintaining and troubleshooting
Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VoIP, VPN tunnels etc.
Provide 24x7 L1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs
Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved
Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams.

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Leading ITES Company
Location(s): Chennai

Apply

[Full Time] Sr Associate : International Voice : Tech Support : 43k Ctc : Grads at Teleperformance

Sun, 18 Jan 2026 11:39:07 +0530

Job Description
Hi,

We are looking forward to hire customer/technical support associates for Teleperformance jaipur.

Please go through the details below and apply through Naukri, we shall call back the relevant profiles

Job Description Customer Technical Support Executive (Voice)
Role: Customer Technical Support Executive Voice
Location: Jaipur
CTC: 4.3 LPA

Relocation Benefits:

-10,000 Relocation Bonus
-Free Guest House accommodation for first 14 days

Eligibility:

Graduate with Prior 1 year experience in customer support or technical support (voice)

Role Overview:

The Customer/Technical Support Executive will be responsible for handling inbound voice calls from customers, diagnosing technical issues, and providing effective resolutions while ensuring high levels of customer satisfaction

Key Responsibilities:

-Handle inbound customer calls related to technical and service issues
-Troubleshoot issues related to internet, devices, applications, or systems
-Provide clear and professional solutions to customers over voice calls
-Accurately document interactions and resolutions in the system
-Follow process guidelines, SLAs, and quality standards
-Escalate unresolved issues as per defined procedures
-Maintain a high level of customer experience and professionalism

Required Skills:
-Excellent spoken English (mandatory)
-Clear voice and neutral accent preferred
-Strong technical understanding and problem-solving skills
-Ability to handle customers calmly and professionally
-Basic computer knowledge
-Willingness to work in rotational shifts

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Jaipur

Apply

[Full Time] Mega Hiring : Customer Service : 3 Lpa : Grads : 5 Days Work : Apply at Leading ITES Company

Sun, 18 Jan 2026 08:32:50 +0530

Job Description
Hiring for Leading ITES Company In Chennai for Customer Support - Blended Process

Interview Mode : Virtual

Max Salary Chennai : 3 LPA

Key Highlights:

1: Graduate/UG with 1 Year Exp
2: Candidate Must Not Have Any Exams in the Next 6 Months
3: 24x7 Shifts
4: 5 Days Working
5: One Side Cab
6: Excellent Communication Skills
7: Immediate Joiners Preferred

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

Key Responsibilities:

Responding to customer inquiries:
Answering questions about products or services, providing information, and offering guidance.

Resolving customer issues:
Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.

Providing support:
Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

Managing customer interactions:
Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

Recording and reporting:
Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Leading ITES Company
Location(s): Chennai

Apply

[Freshers] Immediate Hiring For Customer Service Representative at Policybazaar

Sun, 18 Jan 2026 06:58:04 +0530

Job Description
Contact Person - HR Neetu Mehta - 7042547373 or neetumehtapolicybazaar.com

CUSTOMER SERVICE REPRESENTATIVE - Freshers/Experienced

About the job
Excellent Comminication Skills
We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner.
Education Min Graduation
Fresher and experience both can apply
Ability to communicate effectively English & Hindi

What we offer -
Amazing Work Environment
Complete Day Shift
6 Days Working
Salary 2.55 LPA to 4.00 LPA
Shift Hours - 10 AM to 7 PM
Good Progression for Career growth & Monetary Appraisals
GMC - Group Medical Coverage
Gratuity would be paid as per law which is over & above Total Offered CTC

Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Policybazaar
Location(s): Noida, Gurugram

Apply

[Freshers] Bpo : Freshers : Chennai : Customer Support : 3 Lpa : Grads : Apply at Leading ITES Company

Sun, 18 Jan 2026 06:40:53 +0530

Job Description
Hiring for Leading ITES Company In Chennai for Customer Support - Blended Process
To Apply, WhatsApp Hi to 9151555419

Interview Mode : Virtual

Max Salary Chennai : 3 LPA

Key Highlights:

1: Graduate Fresher
2: Candidate Must Not Have Any Exams in the Next 6 Months
3: 24x7 Shifts
4: 5 Days Working
5: One Side Cab
6: Excellent Communication Skills
7: Immediate Joiners Preferred

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

Key Responsibilities:

Responding to customer inquiries:
Answering questions about products or services, providing information, and offering guidance.

Resolving customer issues:
Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.

Providing support:
Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

Managing customer interactions:
Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

Recording and reporting:
Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading ITES Company
Location(s): Chennai

Apply

[Full Time] International Non Voice Process at MNC HR Muskan

Sun, 18 Jan 2026 02:27:17 +0530

Job Description
Download FindHR App for more updates: Link: https://linkly.link/2WfDG
International Non-Voice.
Exp: 0 to 3 YearsRole: Answer incoming calls and respond to customer emails/chats
Resolve customer issues efficiently and professionallyThanks
HR
Perks and benefits
Cab & Medical
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: MNC
Location(s): Hyderabad

Apply

[Freshers] Airline Refunds Executive | Email & Chat Support at Sutherland

Sat, 17 Jan 2026 23:00:00 +0530

Job Description
We are Hiring for "Customer Support Associates" for an International Airline Travel Process. This opportunity is open to freshers with IATA certification and experienced candidates with airline refunds experience. The role involves handling customer queries related to airline refunds and travel operations through email and chat support.
This is an excellent opportunity to build a career in the aviation, airline BPO, and travel support industry.

Key Responsibilities | Airline Travel Support
Handle airline customer support queries related to refunds, baggage issues, lost luggage, and flight disruptions

Process airline refunds using Amadeus GDS

Manage re-issues, re-bookings, schedule changes, and cancellations

Provide email and chat support to international airline customers

Maintain email etiquette, quality scores, and SLA compliance

Ensure first-time resolution and customer satisfaction

Maintain accurate case documentation and follow-ups

Coordinate with internal airline operations teams to close tickets

Eligibility Criteria
Freshers with IATA Certification (Aviation / Travel & Tourism)

Minimum 1 year experience in airline refunds / travel process / ticketing for experienced candidates

Immediate joiners preferred

Required Skills
Excellent English communication skills (written & verbal)

Strong email writing and customer handling skills

Experience in airline refunds, ticketing, Amadeus, GDS

Knowledge of international airline processes

Ability to work in BPO / KPO / Travel Process environment

Customer-centric approach with strong problem-solving skills

Shift & Work Details
Job Type: Contract for 6 months ( Renewable)

Work Mode: Work from Office

Job Location: Airoli, Navi Mumbai

Shift Timings:

Morning Shift: 7:00 AM 4:00 PM

Night Shift: 4:30 PM 1:30 AM

Working Days: 5 days working | Saturday & Sunday fixed off

Salary & Benefits
Travel Allowance: 3,500 (as per company policy)

Exposure to international airline operations

Career growth in aviation and airline BPO sector

Professional and collaborative work environment

How to Apply:
Interested candidates may share their updated resume with
HR Pournima 9820190498 ( Mention Travel Process)

NOTE :
Sutherland never asks for money or favors in exchange for employment.
Report suspicious activity to TAHelpdesk@Sutherlandglobal.com
Job Classification
Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Sutherland
Location(s): Mumbai

Apply

[Full Time] Assistant Manager - Customer Engagement at Axis Max Life

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Key Responsibilities:

Maximize Applied to paid to meet business plan
Hub Hold Cases resolution within TAT
NFTR % Reduction
MIS and Reports/Dashboards
Follow-up for GO Actionable resolution
Booking & Tracking of Medical reports
Customer complaint resolution within TAT
Maximize MFYP Collection and Renewals
Ensure NC cracking through field
Auto-pay Traction / ECS Registration
POSV / Welcome Call
Managing end to end operational process along with teams in the field & distribution leaders
Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations.
Managing dashboard for Quality of business
Adoption of various digital initiatives among distribution

Preferred candidate profile
A Graduate/MBA
Experience in operations or customer services.
Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Axis Max Life
Location(s): Kolkata

Apply

[Walk-ins] Us Medical Billing || Voice Process || Hr Priyanka Dhar || at Sunknowledge

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Job Title: Medical Coordinator (International KPO)

Company: SunKnowledge
"We trust in excellence!"

Location: Omega Tower, Sector V, Salt Lake, Kolkata (Near RDB Cinema)

Employment Type: Full-Time, Monday to Friday

(Fixed Weekends Off)
The Role: Professional Mediator

As a Medical Coordinator, you will embody a "wise" and calm presence, acting as the critical link between:
US-based Medical Practitioners (Doctors)
Patient Parties
Insurance Companies

Shift & Schedule
Shift Window: 5:30 PM to 8:00 AM (Night Shift).

Duty Hours: Any 9.5 hours within this window, as decided by the Operations Team.

Work Week: 5 days a week (Saturday & Sunday Fixed Off).

Compensation & Benefits

Gross Salary : 15K to 19K per month.
Rupees 1200 as PF & ESIC deductions
Attendance Reward: 1,000 monthly bonus for zero absenteeism.

Annual Loyalty Bonus: 15,000 Statutory Bonus upon completion of 1 year.
Healthy Living: Access to nutritious daily meals at a subsidized rate of 35 per day.

Transport & Logistics
Drop Facility: Company-provided transport for safety and convenience after 12:00 AM.
Travel Allowance: If you opt out of the drop facility, you will receive 1,800 monthly allowance.
Candidate Requirements
Communication: Exceptional English verbal and written skills (mandatory for US client interaction).
Mindset: Disciplined, professional, and ready for a "Work from Office" environment.
Walk-In Interview Details
Time: 12:00 PM 2:30 PM
Address: Omega Tower, Bengal Intelligent Park, 11th Floor, GP Block, Sector V, Bidhannagar, Kolkata - 700091.
Mandatory Action: You MUST write "HR Priyanka Dhar" at the top of your Resume/CV.
Contact: HR Priyanka Dhar (7908390047)
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Sunknowledge
Location(s): Kolkata

Apply

[Walk-ins] US Medical Billing Voice - HR Sreeparna Dey at Sunknowledge

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
International Process Associate - US Healthcare Process

Company Name - Sun Knowledge Inc. (KPO)
About Company - We are into Healthcare medical billing.

No SALES/MARKETING involved.

Interview Reference Code - HR Sreeparna - 6290977896- (WhatsApp)

Interview Date Starts From : 16th January 2026.
Dress Code - Formals/ Smart Casuals
Carry your hard copy CV and Aadhar Xerox should be attached to it
Roles and Responsibilities
Candidates have to resolve queries and issues of Doctors and hospitals regarding medical Billing and Insurances.
Desired Candidate Profile
Must have Excellent Communication in English. (Both Oral and Written)
Should Have Good Interpersonal & Analytical Skills
Must be well organized and detail-oriented
Knowledge in MS Office and Good typing Speed.
Willingness to work for US Shift ( Night Shift )
Work from Office only
Minimum Qualification-Undergraduate.
Only Immediate Joiner required
Minimum Age Limit: 18 Years
Maximum Age Limit : 35years .
FRESHERS AND EXPERIENCE BOTH CAN APPLY.
Perks and Benefits
* Competitive salary: *15,000 to * 22,000 gross per month (based on experience)
* Fixed weekends off on Saturday and Sunday
* No sales pressure or targets
* PF (Provident Fund) and ESI (Employee State
Insurance) benefits
* Attendance bonus: 1,000 per month for perfect attendance
* Annual bonus: up to 15,000
*Cab Allowance
INTERVIEW ADDRESS - Omega Tower, Bengal Intelligent Park, 11th Floor
GP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091
Landmark - Near RDB Cinema ( SDF Bus Stop, Salt Lake )
Walk-Interview Date: 16th January 2026, 11am to 2:00pm Onwards.
Reference Code - HR Sreeparna Dey on top of their CV- HR Sreeparna - 6290977896

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: Sunknowledge
Location(s): Kolkata

Apply

[Freshers] Teleperformance || Customer Service || Voice || Sal upto 4.50 Lpa at Teleperformance

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Resolving customer queries over chat or voice
Salary upto 4.5LPA
Fresher & Experience both welcome
5|6 Days working
Rotational Shifts|Day Shifts
Interested Candidates Whatsapp HR Pratishtha - 9509486832
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Teleperformance (TP)
Location(s): Delhi, NCR

Apply

[Full Time] International Voice Process Executive at IntouchCX

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Roles and Responsibilities
Handle international calls from clients across various countries, including UK and US.
Provide excellent customer service to resolve customer queries and concerns.
Work on rotational shifts, including evenings (UK time zone) and weekends as required.
Meet performance targets for quality, productivity, and sales metrics.
Collaborate with team members to achieve common goals.

Contact - 8125953326 (Bhavani HR)
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Full Time] Executive at BPO

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Hiring For International Voice, Sales, Collections & Customer Support Process, With Luckrative Incentives, 5 Days Working 2 Days Off, Both Side Cabs, Share Updated Resume On Whatsapp:- 9140380062 / 9958503752
Required Candidate profile
We're looking candidates who has experience in international voice process in customer support, sales, US debt collections, technical support, travels, lives in gurgoan, noida or in delhi/new delhi.
Perks and benefits
Luckrative Incentive / Both Sides Cab / Fresh Meal
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: International Bpo
Location(s): Noida, Gurugram

Apply

[Full Time] International Voice - Sales at IntouchCX

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Location: Hyderabad
Shift: Completely Rotational Night Shifts
Week Offs: Rotational Week Offs

Job Summary

We are hiring International Voice Sales Executives for our Hyderabad office. The role involves interacting with international customers through voice calls, promoting products/services, and closing sales. Candidates must be willing to work in completely rotational night shifts with rotational weekly offs.

Key Responsibilities

Handle outbound/inbound international voice calls

Pitch and sell products or services to global customers

Identify customer requirements and provide appropriate solutions

Achieve assigned sales targets and performance metrics

Maintain accurate call and sales records in CRM systems

Handle customer objections and close sales effectively

Ensure excellent customer experience and quality standards

Requirements & Qualifications

Excellent spoken English and communication skills

Experience in international voice sales is an advantage

Willingness to work in rotational night shifts

Comfortable with rotational week offs

Strong negotiation and persuasion skills

Basic computer knowledge

Work Schedule

Shift Type: Completely rotational night shifts

Week Offs: Rotational (no fixed weekends off)
Drop you're CV to
swathi.mohanty@intouchcx.com
Ph - 7075147044

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Full Time] Quality Analyst || International Chat Process at IGT Solutions

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Quality Analyst

Location: Gurgaon

Role Summary:
We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements.

What You Will Be Doing:
Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors.
SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery.
Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines.
Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions.
Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards.
Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations.
Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions.
Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement.
Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement.
Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement.
Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team.
Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals.
Knowledge & Skills:
Language Proficiency: Fluency in English with strong verbal and written communication skills.
Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team.
Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development.
Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions.
Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory.
Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint).
Education: Graduate in any discipline.
What's Expected:
Ability to mentor and coach teams, driving continuous improvement in quality performance.
Passion for delivering measurable quality outcomes and client satisfaction.
Strong problem-solving skills with the ability to implement data-driven solutions.
Expertise in managing multiple stakeholders and clients to achieve operational excellence.
What Are You Signing Up For?
Competitive salary
Health and wellness programs
Career advancement opportunities
Comprehensive career development
Promising career progression
Extensive training and development throughout your tenure
A world-class work culture you won't want to miss!

Interested Candidates share resume on: 8630322833 (Nidhi Rastogi)
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

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[Full Time] Technical Consultant- Fusion HCM at Oracle

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Position Overview:

We are looking for Oracle Fusion HCM Technical Lead with Overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad, Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required, our customers are spread across various countries.

Expected to have very good functional & technical experience/knowledge in Oracle HCM Cloud Core HR, UK Payroll, Absence, Time & Labour, Talent Management, Benefits, Compensation, Security, Workflow modules and Oracle HCM Cloud Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, PBL), HCM Extract..
Position is for a Support Analyst with a background in Oracle SAAS Suite of products
Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
It an opportunity to work with Cloud and On Premise customers. This work includes:
Work directly with Customers for
Advising on complex use of Oracle products
Resolving highly complex and mission-critical issues
Serve as Situation Manager on highly sensitive issues
Formal mentoring for promoting the technical and professional development of others
Creation/review of Knowledge Articles

Qualifications: Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).

Must have Skills

8+ Years Lead Position with 12+ Years in Fusion HCM and EBS HRMS Experience
Primary Skill Set:
HDL, Extracts, BI Publisher, Personalization, HCM Data Model
Primary Module Skill Required
1) Core HR, 2) Fusion Payroll, 3) Fusion Compensation
Secondary Module Skill Required
1) Talent Management, 2) ORC 3) Fusion Time and Labor, 4) Fusion Benefits

Job Description

Should have 12+ years of experience in Oracle HCM Cloud implementation & support.
Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Techno Functional consultant.
As a Techno Fictional Functional consultant should have experience in implementing & Supporting Oracle HCM Cloud modules - Core HR, UK Payroll, Absence, Talent Management, Compensation and Benefits.
Should have hands exp. in Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization.
Should have exp. in workflow configuration using BPM.
Strong technical knowledge in Oracle HCM Cloud security setup is desired.
Should have Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HDL, PBL, HCM Extract, BIP, Web Service etc.
Should have exp. in client facing role and must have worked on Req. Gathering, Product Workshop & Demo, CRP, UAT etc.
Should have excellent communication, Project/stakeholder/team management skills and experience.
Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.
Job Classification
Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Oracle
Location(s): Mumbai

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[Freshers] Chat Support Associate at OYO

Thu, 15 Jan 2026 12:00:00 +0530

Job Description
Job Summary

We are looking for a customer-focused Chat Support Executive to handle customer queries via live chat and digital platforms. The role requires excellent written communication, problem-solving skills, and the ability to deliver a high-quality customer experience while meeting performance and SLA targets.

Key Responsibilities

Handle customer queries through live chat and digital platforms in a timely and professional manner.

Resolve customer issues related to bookings, services, payments, cancellations, and general inquiries.

Maintain SLA, response time, and resolution quality as per company standards.

Identify customer needs and provide accurate, effective solutions.

Upsell or cross-sell services/products where applicable.

Document all interactions clearly in the CRM system.

Escalate complex issues to relevant internal teams (tech, operations, billing) when required.

Follow SOPs, scripts, and quality guidelines consistently.

Contribute to improving CSAT, NPS, and overall customer experience.

Skills & Requirements

2-7 years of experience in Chat Support / Customer Support / BPO (experience preferred but freshers can apply).

Excellent written communication skills in English (additional languages are a plus).

Strong problem-solving and customer-handling skills.

Ability to multitask and manage multiple chats simultaneously.

Comfortable working in rotational shifts / weekends / fast-paced environment.

Basic computer knowledge and familiarity with CRM or chat tools.

Customer-first mindset with attention to detail.
Comfortable with rotational Shift
Job Classification
Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: OYO
Location(s): Noida, Gurugram

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[Freshers] Customer Support Representative at Policybazaar

Wed, 14 Jan 2026 14:08:46 +0530

Job Description
Customer Support Executive
Location: Gurugram, Haryana
Interview Mode: Face-to-Face
Immediate Joiners Required!!
CTC- 2.5 LPA to 4 LPA + Incentives
Contact Person- HR Harshdeep singh
Contact No- 7042244979
Job Description
PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
Handle inbound and outbound calls to address customer queries and concerns.
Provide accurate information regarding insurance policies, premium calculations, and policy status.
Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
Maintain customer records by updating information in the CRM system.
Ensure customer satisfaction through professional communication and problem-solving.
Meet daily, weekly, and monthly targets set by the team lead.
Required Skills:
Excellent communication skills (verbal and written) in English and Hindi.
Ability to handle customer queries efficiently and politely.
Basic computer knowledge and proficiency in MS Office and email.
Patience and empathy to manage difficult or irate customers.
Prior experience in a call center or customer support role is a plus.
Freshers and experienced candidates can both apply

Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Policybazaar
Location(s): Noida, Gurugram

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[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Wed, 14 Jan 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Bhopal

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Wed, 14 Jan 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Hyderabad

Apply

[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Wed, 14 Jan 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

Apply

[Freshers] Mass Hiring!!! For International Voice Process/sal Upto 6.5 Lpa/ Exp at BPO

Wed, 14 Jan 2026 12:00:00 +0530

Job Description

Greetings !!!

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you!
For more details about interview, please contact
DIVYA - 9513900439

SYED - 9513900441

(Please send us a message on WhatsApp in case the numbers are busy).

NOTE:
Provisional degree certificate and PANCARD (hard copy) mandatory.

Job Details

Process: International Voice Process
Work Location: Bangalore
Cab Service: Both ways provided
CTC Details: UG & Grads - 6.5 LPA
Shift Timings: US & UK Rotational Shifts / Rotational Off
Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience).

Roles and Responsibilities
Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing.

Desired Candidate Profile
* Any Graduate / Post Graduates / Undergraduates freshers or with minimum 1 year of
experience in International voice process mandatory.
*Only Customer Service Experience.
* International Voice or technical Back ground preferred

Perks and Benefits
*Incentives
*Insurance
*Pickup & Drop Facility

Regards,

DIVYA - 9513900439
Rivera manpower services
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Rivera Manpower
Location(s): Bengaluru

Apply

[Walk-ins] International Process- Customer Support Executive at IGT Solutions

Wed, 14 Jan 2026 12:00:00 +0530

Job Description
Walk-In Drive - International Voice Process,
CONTACT PERSON- 9518619536 (Divya Grover)

Walk-In Date: 14th Jan- 16th Jan (Monday-Friday)

Time: 09:00 AM to 3:00 PM

Hello job seekers we are looking for Fresher/ Experienced candidates for International voice process

Role: International Voice Process
Process: Voice / Blended
Industry: BPO

Experience Required: 6 months minimum experience Preferred

Qualification: Graduation/ Undergraduate

What's In It For You?
5 days working( rotational off based on process)
Both Side Cabs Safe & Convenient Transport
Salary - upto 40k CTC
Attractive Salary + Incentives
Excellent Work Culture & International Exposure
Fast-Track Career Growth Opportunities

Who Can Apply?
Any UG / graduate fresher or experienced candidate can apply
Excellent communication skills in English
Knowledge of GDS
Comfortable for 24/7
Immediate joiners
Documents to Carry:
Updated Resume
1 Passport Size Photograph

Start Your Career With Us!
Interested candidates can share their resumes on Whatsapp or can directly connect on - 9518619536 (Divya Grover)
Location: IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

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[Full Time] Renewal Account Manager at Concentrix

Wed, 14 Jan 2026 12:00:00 +0530

Job Description

Role Description:
Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts.
The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota:
Core Job Responsibilities:
Sales & Operational:
Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory.
Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure
Manage and be responsible for gross churn, net retention, and revenue for assigned territories
Stay up to date with Meltwater product training and market benchmarks
Identify opportunities to retain as well as opportunities for extended terms & additional growth.
Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals.
Manage the different facets of subscription and support renewals
Prepare the renewal letters, quotations, invoices, and notifications
Contact clients directly to negotiate terms and conditions and render renewal contracts
Position services and escalate pain points to the Sales and Customer Success team
Forecast trends and suggestions on how those trends can enhance retention rates
Bridge between Sales, Finance and Customer Success
Refine renewal strategies that proactively engage a client in chopping the churn rates
Augment the upsell and cross-sell opportunities
Work with the product team to receive feedback on the growing requirements of a customer
Who you are (For Job Ad):
You have at least 1-3 years of account management and/or renewal experience
Salesforce.com or a similar CRM system exposure is added advantage
Strong Written & Verbal communication skills
Willing to go the extra mile with a strong work ethic; Self-directed & resource
Operationally Excellent
Ability to manage a highly transactional work environment
Ability to excel at time management and prioritization
Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues
Best in class customer service and communication skills over the phone & in email
Experience with renewal process and/or background in software preferred.
Requirements for the job:
Work Experience
2-9 years of experience in sales or account management
Relevant industry experience in media monitoring/SaaS/PR/Marketing
Education
Graduate in any field
Competencies Required:

Technical

Generic
Sales Excellence
Business Foresight
Client Centricity
Business Need Analysis
Project Management
Business Negotiation

Cross-functional collaboration
Interpersonal skills
Innovative Mindset
Leadership
Problem Solving
Communication

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: Concentrix
Location(s): Bengaluru

Apply

[Freshers] Content Moderator at Genpact

Wed, 14 Jan 2026 12:00:00 +0530

Job Description
Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

We are inviting applications for the role of Process Associate, Content Moderation - English+Urdu and Arabic || Hyderabad

Work location: Hyderabad
Experience: 0 - 2 yrs (previous exp. in customer service domain)
Graduation: Any graduate except law
Languages known: English+Urdu and Arabic

**Candidate should be able to speak/read and understand Urdu, Arabic and English language.

we're looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities
Provide resolution to maintain standards of quality
Review content and provide resolution based on prescribed guidelines
Recognize trends and patterns and raise issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Qualifications we seek in you
Minimum qualifications
Any Graduate (except law/diploma)
Freshers are eligible. Candidates with previous exp.in customer service domain are eligible (Upto 2 yr)
Fluent in English, Urdu and Arabic Language

Preferred qualifications
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)

Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers
Contact Details:
Company: Genpact
Location(s): Hyderabad

Apply

[Full Time] Associate MQA Downstream at Pfizer

Wed, 14 Jan 2026 12:00:00 +0530

Job Description
Responsibilities:

Responsible for primary contact of quality on the floor, particularly in the Visual Inspection Training, Terminal sterilization, Visual Inspection and Packing areas of production and monitor processes for compliance to cGMP standards.

Responsible for ensuring operating state of cGMP compliance in Terminal Sterilization, Visual Inspection and Packaging operations

Maintain regulatory compliance in accordance with cGMP practices

Ensure manufacturing policies and procedures conform to Pfizer standards

Knowledge and hands on experience in reviewing eBR and assessing the impact of AMPs exceptions with technical support/inputs from Sr. Associate or Sr. Team Leader

Review of Batch reports and Equipment audit trails

Perform Acceptable Quality level sampling, Inspection in VIDT and Batch record review and release

Perform batch start-up and end activities viz. sensor challenge tests, recipe review, etc

Perform random process checks for Terminal Sterilization, Visual Inspection and Packaging

Perform Daily walkthroughs and report observations to the Sr. Team Leader.

Perform Equipment breakdown assessments w. r. t to Product Quality and patient safety with technical support/inputs from Sr. Associate or Sr. Team Leader

Review and assessment of equipment alarms and review of quarterly alarm trends

Report any non-compliance to the Sr. Associate or Sr. Team Leader

Trouble shooting in manufacturing area, which helps the organization develop, implement and achieve its mission, vision and values

Identify gaps and involve in Process and Procedure Simplification, thereby reduce downtime, and increase the Efficiency

Here Is What You Need (Minimum Requirements)

BSC or B-Pharma / B-Tech with 5-7 years of experience

Experience working in a Pharmaceutical Company

Experience in the pharmaceutical industry and Quality administered systems

Sound knowledge of current Good Manufacturing Practices (part of GxP)

Ability to work effectively in a team environment, both within ones own team and interdepartmental teams

Effective written and oral communication skills

Bonus Points If You Have (Preferred Requirements)

Experience at a manufacturing site.

Managing and writing deviations

Experience in production batch record review, Enterprise Resource Planning system, investigation of non-conformance, root cause analysis and change control management

Strong problem-solving skills

Ability to work independently and as part of a team

Excellent time management and multitasking abilities

Quality Assurance and Control

Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Pfizer
Location(s): Visakhapatnam

Apply

[Freshers] Associate Service Consultant at Policybazaar

Wed, 14 Jan 2026 08:05:25 +0530

Job Description
PolicyBazaar is India's largest online comparison platform for insurance and other financial products and one of the fastest-growing e-commerce companies in India. We specialize in helping the customer to make easy purchase decisions related to their personal finance. Our strength lies in our ability to fuse technology, operations, and people to provide the best platform for customers to compare and buy insurance.

What we are looking for in a candidate?
Should be confident & dynamic
Should have a bent toward sales
Excellent interpersonal and listening skills
Good persuasion skills
Should be efficient in converting customer interest into sales
Good negotiation skills
Team player
Quick learner, creative, and achiever
Passionate about work output

Desired Skills and Experience:
SSC or higher education
Fresher or experienced
Ability to communicate effectively in Malayalam &
English language
Basic computer skill

What do we offer?
Amazing work culture
6-day working
1 roster off
Unlimited incentives
Good opportunity for career progression
Package upto 3.9LPA ctc & incentives in lakhs.

Key Responsibilities:
Make outbound calls to potential customers in their regional language.
Understand customer needs and recommend suitable insurance products.
Explain policy features, pricing, and benefits clearly and persuasively.
Achieve daily/monthly targets of policy sales.
Maintain high levels of customer service and satisfaction.
Update CRM tools with accurate lead/customer data.
Eligibility Criteria:
Minimum qualification: 12th pass.
Must be fluent in one of the mentioned regional languages.
Basic computer knowledge.
Sales or customer service experience is an added advantage.
Perks & Benefits:
Fixed Salary + Incentives
Day Shift No Field Work
Complete Training Provided
Rapid Career Growth Opportunities
Connect-
9207734238/ drishyadinarajan@policybazaar.com
Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Policybazaar
Location(s): Kochi

Apply

[Full Time] International Voice process (Wipro) at Wipro

Mon, 12 Jan 2026 21:24:50 +0530

Job Description
Role & responsibilities
The role involves managing the end-to-end lifecycle of customer contracts from creation, validation, and updates to closure and renewal. You will ensure contract accuracy, compliance with company policies, and timely processing to support the sales, finance, and service delivery teams.
Review, draft, and process customer contracts, amendments, and renewals in line with approved templates and commercial terms.
Validate contract data such as pricing, billing details, term dates, and service configurations before submission.
Coordinate with internal stakeholders (sales, legal, finance, delivery) for contract approvals and clarifications.
Maintain up-to-date and accurate records in the Contract Management System (CMS) or CRM.
Track contract expiry and renewal timelines; flag discrepancies or pending approvals.
Ensure all executed contracts are archived as per compliance and audit requirements.
Support audits and internal reviews by providing documentation and status reports.
Identify process gaps and suggest improvements to streamline the contract life cycle.
Preferred candidate profile
Immediate Joiners

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Wipro
Location(s): Pune

Apply

[Contract] International Customer Service Representative at Accenture

Mon, 12 Jan 2026 18:53:53 +0530

Job Description

Job description:
International Voice Process

Responsibilities:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
Candidate expected interactions are within Candidate team and direct supervisor.
Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work.
Candidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders.
Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required.
Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Interview rounds Versant (58 & above) >> CD >> Ops
Location - Return to office (work from office mandatory) therefore Mumbai based candidates ONLY.
Shift time - Mandatory working in Night Shift (US / UK Shift)
Education - Graduates & Undergraduates ( with International Voice Exp )

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Contract
Contact Details:
Company: Accenture
Location(s): Mumbai

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[Full Time] Hiring For Customer Service Executive || Travel Process at IGT Solutions

Mon, 12 Jan 2026 18:10:44 +0530

Job Description
Job Description:

We are hiring Customer Service Executives for an International Voice Process. The role involves handling inbound/outbound customer calls related to travel services using GDS tools (Amadeus preferred).

Key Responsibilities:
Handle international customer calls professionally and efficiently
Assist customers with flight bookings, cancellations, reissues, and travel-related queries
Use GDS/Amadeus to manage reservations and ticketing
Ensure high customer satisfaction and adherence to process guidelines
Maintain accurate customer and booking records

Eligibility Criteria:
Education: Undergraduate / Graduate (Both can apply)
Experience: Minimum 6 months experience in International Voice Process
Mandatory / Preferred Skills.
GDS knowledge required
Amadeus experience preferred
Excellent verbal communication skills in English
Willingness to work in rotational/night shifts
Immediate joiners preferred

Why Join Us:
Opportunity to work with international client.
Growth in travel & aviation domain
Competitive salary as per industry standards
Supportive work environment

Walk- in interviews Available.

Interested candidates can share their resume or come directly to the office for interviews.
POC - HR Sadhika (7300653870)

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Full Time] Hiring For customer support executive Work from office -Kolkata at Concentrix

Mon, 12 Jan 2026 17:37:32 +0530

Job Description
Salary : Upto 4.5 L.P.A
Job Location : Kolkata
Excellent English communication
Should be ok with night shift and all shifts
Rotational shift
Immediate joiner
Call
Required Candidate profile
Should be Having excellent communication in English , Should be ok with night shift and rotational shift.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Concentrix
Location(s): Kharagpur

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[Freshers] Customer Support Executive at Tech Mahindra

Mon, 12 Jan 2026 16:58:42 +0530

Job Description
Role & responsibilities
Respond to customer inquiries via chat (non-voice)
Resolve issues with clear, concise, and grammatically sound written communication
Maintain high-quality service standards with timely responses
Ability to handle multiple chats simultaneously
Flexibility to work in UK rotational shifts, (5 days a week, 2 rotational offs)
Education: Undergraduates, Graduates, and Postgraduates
Experience: Both Freshers and Experienced candidates can apply
Excellent communication skills in English
Must not be pursuing regular education
2-way cab facility
Contact No :
MARY HR 8712394983
Jaswanth HR : 8333851474

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Tech Mahindra
Location(s): Hyderabad

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[Full Time] Assistant Manager - Customer Engagement at Axis Max Life

Mon, 12 Jan 2026 13:47:56 +0530

Job Description
Key Responsibilities:

         Managing office administration assets and upkeep of the same.
         Agents Contracting
         New Business Processing
         Banking of Initial & Renewal Premium
         Managing Petty cash & vendor payments
         Retention of Surrender Requests
         Execution of all Service Requests - Post Policy Issuance
         Reverting on customer queries and complaints
         Maintaining high NPS Scores
         Life Claims processing
         Handling compliance issues.
         Audit Rating

Preferred candidate profile
A Graduate/MBA
Experience of 2-3 years in operations or customer services in a financial services industry.
Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: Axis Max Life
Location(s): Alwar

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[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Mon, 12 Jan 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Bhopal

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[Freshers] Customer Support/Data Entry Operator/Fresher at BPO

Mon, 12 Jan 2026 12:00:00 +0530

Job Description
Job descriptionMainly Responsible for Customer service/Data Entry work Freshers can also apply.
Graduate experience.
Good knowledge of MS Excel, Word, PowerPoint, etc.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers
Contact Details:
Company: Leading BPO
Location(s): Kolkata

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