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[Full Time] Team Lead , Salary upto 12 L/A , Call Apoorva at Accenture

Fri, 03 Apr 2026 12:00:00 +0530

Job Description

Call Apoorva 9986600010

Job Title:

Team Leader, Operations

Job Description

Role and key responsibilities:

Responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Work and attendance monitoring in accordance with organization policy and applicable legal requirements

Regularly impart effective coaching to direct reports, ensuring consistent high performance delivery

Identify performance related issues, develop an action plan for improvement and implement corrective actions

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

Communicate expectations to employees and provide timely updates

Provide subject matter expertise in handling escalated customer calls as needed

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training programs

Promote the Concentrix values- "Walk the Talk" and lead by example

Minimum skills & knowledge:

Associate degree in related field with two to four years of relevant experience - preferred

Highly motivated individual with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong oral and written communication skills

Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables

Ability to mentor, coach and provide direction to team members

Willingness to work in a flexible schedule

Educational Qualification : Graduation/ Undergraduate

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Bengaluru

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[Full Time] D Mart Hiring Fmcg Sales To Operation Manager Role - Bangalore at DMart

Thu, 02 Apr 2026 11:18:07 +0530

Job Description
D Mart Hiring FMCG Sales to Store Operation Manager & Asst. Operation Store Manager JD across Bangalore .

sridevi.nayak@dmartindia.com
Skills:-
Leadership skills.
Analytical skills.
Good communication skills.
Coordination skills
Quick & Right Decision Making
Computer Savvy
Responsibilities:-
Timely opening of Store and adherence to all the processes at store opening
Optimum utilization of 350+ manpower & Team Development
Customer Satisfaction/ Service, Avoid stock outs, loss of sale
Loss Prevention, Customer Satisfaction & Service
Pilferage Control
Asset Maintenance, customer convenience & service
Team Building, Employee Engagement
Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale
Smooth Stores operation
Statutory Compliance
Safety of store Assets & Property
Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: DMart
Location(s): Bengaluru

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[Full Time] D Mart - Hiring Fmcg Production Manager's To Operation Manager Role at DMart

Thu, 02 Apr 2026 10:18:58 +0530

Job Description
D Mart Hiring FMCG Production Managers to Store Operation Manager & Asst. Operation Store Manager
sridevi.nayak@dmartindia.com

Designation                     : Store Manager
Experience                            : 10 to 18 years
Education                              : Any Graduate / Post Graduate
Skills:-
Leadership skills.
Analytical skills.
Good communication skills.
Coordination skills
Quick & Right Decision Making
Computer Savvy
Responsibilities:-
Timely opening of Store and adherence to all the processes at store opening
Optimum utilization of 350+ manpower & Team Development
Customer Satisfaction/ Service, Avoid stock outs, loss of sale
Loss Prevention, Customer Satisfaction & Service
Pilferage Control
Asset Maintenance, customer convenience & service
Team Building, Employee Engagement
Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale
Smooth Stores operation
Statutory Compliance
Safety of store Assets & Property
Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: DMart
Location(s): Bengaluru

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[Full Time] Transportation Representative Noc Ib, Row Ib at Amazon

Thu, 02 Apr 2026 05:26:12 +0530

Job Description
ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across FCs. Our teams objective is to manage the execution of freight planning for all carriers/sellers/vendors and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class services with Amazon.ins customer-centric focus applied to the Seller experience. The transportation representative will support carriers, Associates, and Management while ensuring program standards for individual and team performance are met. A transportation representative at ROW IB is responsible for appointment planning scheduling, flow of information among stakeholders and taking day on day decisions accurately in a timely manner. Key job responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements A day in the life
A transportation Representative is responsible for planning and execution of appointment scheduling in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership by facilitating flow of information, reporting progress and identifying blockers providing resolutions. An transportation Representative will insist on high standards by effective planning of appointments and identifying gaps and risks in current mechanisms. About the team
Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management. - Bachelors degree, or 1+ years of work experience
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in English-language communication skills, both written and verbal
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- #Ability to concentrate and follow up on issues without distraction to resolution.
- #Work successfully in a team environment as well as independently. - 1+ years of logistics experience
- # Deep diving skills
Job Classification
Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Warangal

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[Full Time] Mortgage Underwriting Specialist/Senior Process Specialist at Firstcall Hresource

Thu, 02 Apr 2026 04:41:18 +0530

Job Description
Role & responsibilities

We are looking for professionals with hands-on experience in:
US Residential Mortgage #Underwriting
strong communication

Shifts-Flexible

The ideal candidate should have 2 Years of experience of independently underwriting residential mortgage loans, expert analytical skills with DU & LP experience

Applied comprehensive knowledge of the 4Cs of underwriting (Credit, Capacity, Collateral & Cash)
Should have minimum 12 months of Underwriting/Re-underwriting Mortgage experience in Conventional, FHA & VA loans (Government) products
May require a bachelor's degree in area of specialty or a graduation degree for India operations and high school diploma for US Operations
Familiar with standard mortgage concepts, practices, and procedures within a particular field.
Should have working knowledge with any Mortgage loan origination application.
Relies on limited experience and judgment to plan and accomplish goals
Performs a variety of tasks.
Excellent mathematical and statistical aptitude.
A certain degree of creativity and latitude as expected
Note-Should be Comfortable for F2F Interview in Bangalore
or Interested candidates can share cv-Binti@firstcalli.com
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Firstcall Hresource
Location(s): Bengaluru

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[Full Time] Real Time Analyst at IntouchCX

Tue, 31 Mar 2026 17:40:59 +0530

Job Description
About the Job
Were looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.
As Real Time Analyst, You Will
Evaluate large amounts of data
Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
Adjust staffing and scheduling according to changing needs of the business
Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
Monitor schedules and escalate issues regarding attendance adherence
Work with team members to ensure they know their statistics related to the schedule
As Real Time Analyst, You Have
High school diploma or equivalent (required)
Some post-secondary or completion of post-secondary schooling (preferred)
Good communication skills
Advanced knowledge of MS Word and Excel
Adaptability to learn a variety of software programs
A high level of accuracy with regards to data entry
Strong analytical and problem solving skills
Willingness to learn and adapt to working in a new environment
The ability to multitask and self-manage your work day
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Full Time] Process Manager at eClerx

Mon, 30 Mar 2026 12:00:00 +0530

Job Description
We are looking for a highly motivated and experienced Showroom Sales Consultant to join our team in Udaipur. The ideal candidate will have 1-2 years of experience in sales, preferably in the automobile industry.

Roles and Responsibility

Develop and implement effective sales strategies to achieve business objectives.

Build and maintain strong relationships with customers to increase sales and revenue.

Conduct market research to identify new business opportunities and stay updated on industry trends.

Collaborate with cross-functional teams to achieve common goals.

Provide excellent customer service and support to ensure high levels of customer satisfaction.

Analyze sales data and performance metrics to optimize sales efforts.

Job Requirements

Graduate degree in any field.

Proven experience in sales, preferably in the automobile industry.

Strong communication and interpersonal skills are essential.

Ability to work in a fast-paced environment and meet sales targets.

Excellent problem-solving and analytical skills are required.

Strong knowledge of sales principles and practices is necessary.

How to Apply

To apply, please contact us at K. S. Automobiles Private Ltd., or visit our showroom to learn more about this exciting opportunity.
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Job Classification
Industry: Miscellaneous
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

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[Full Time] Asst Manager at TP

Mon, 30 Mar 2026 12:00:00 +0530

Job Description

We are looking for a highly skilled and experienced professional to join our team as an Assistant Manager in International BPO. The ideal candidate will have 4 to 6 years of experience in the field.

Roles and Responsibility

Manage and lead a team of customer service representatives to achieve high levels of customer satisfaction.

Develop and implement process improvements to increase efficiency and productivity.

Collaborate with cross-functional teams to resolve complex issues and improve overall performance.

Analyze data and metrics to identify trends and areas for improvement.

Coach and train team members to enhance their skills and knowledge.

Ensure compliance with company policies and procedures.

Job Requirements

Proven experience in customer service management, preferably in a BPO setting.

Strong leadership and communication skills, with the ability to motivate and inspire teams.

Excellent problem-solving and analytical skills, with attention to detail.

Ability to work in a fast-paced environment and adapt to changing priorities.

Strong understanding of CRM systems and processes.

Experience working with international clients is preferred.

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time
Contact Details:
Company: TP
Location(s): Hyderabad

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[Full Time] Operations Manager at IntouchCX

Mon, 30 Mar 2026 12:00:00 +0530

Job Description
About the Job
Were searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campuss overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.
As Operations Manager, You Will
Ensure proper planning, staffing and direction of the operational functions
Manage and supervise teams
Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Develop customized reporting to measure and track operational statistics, data and results
Develop solutions to improve business performance and partner success
Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
Motivate teams through relationship building and real-time coaching
Develop and deploy incentive programs to motivate employees to achieve desired outcomes
Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
As Operations Manager, You Have
Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
A minimum of 5 years of experience in the contact center industry
At least 3 years of experience in an Operations Management role overseeing front-line employees
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills; listening, verbal and written
Ability to assess the big picture and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
Ability to type 30 WPM with accuracy
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Full Time] Associate Manager - Investigation at Pfizer

Wed, 25 Mar 2026 12:00:00 +0530

Job Description
Use Your Power for Purpose

Every day, everything we do is driven by an unwavering commitment to delivering safe and effective products to patients. Our quality culture, which is both science and risk-based, is designed to be flexible, innovative, and customer-oriented. Whether your role involves development, maintenance, compliance, or analysis through research programs, your contribution is crucial and will have a direct impact on patients.

What You Will Achieve

In this role, you will:

Responsible for investigating quality-related issues across manufacturing operations and quality control laboratories, including deviations, out-of-specification (OOS) results, and atypical investigation cases.

Apply structured problem-solving techniques to identify root causes and develops effective corrective action plans to prevent recurrence.

Ensures all investigation records, reports, and conclusions are accurate, complete, and compliant with regulatory requirements and internal procedures.

Contribute to moderately complex projects, effectively managing individual workload and timelines to meet operational targets.

Develops and executes short-term work plans within a collaborative, team-based environment, applying functional expertise and discipline knowledge to support overall team objectives.

Operates under general supervision, adhering to established procedures and receiving guidance while working independently on assigned tasks.

Periodically reviews own work for accuracy and quality and may review or support the work of colleagues, providing guidance and mentorship as appropriate.

Here Is What You Need (Minimum Requirements)

Qualified professional with a B. Pharm and a minimum of 6 years of experience, M. Pharm with at least 4 years of experience, or a high school diploma (or equivalent) with a minimum of 8 years of relevant experience.

Brings a strong and proven track record of effective problem solving and decision making, with hands-on application of DMAIC principles to drive sustainable improvements.

Possesses pharmaceutical industry experience, with a strong background in manufacturing operations, compliance requirements, and technology-driven investigations.

Demonstrates thorough knowledge of investigation processes, systems, and quality frameworks, enabling accurate issue identification and resolution.

Capable of working independently with minimal supervision as well as collaboratively within cross-functional teams.

Advanced proficiency in Excel spreadsheet management, including data analysis, tracking, and reporting to support investigations, metrics, and decision-making.

Bonus Points If You Have (Preferred Requirements)

Master s degree in a relevant discipline

Extensive experience conducting investigations using structured, data-driven methodologies Skilled in evidence collection, analysis, documentation, and structured conclusions

Strong familiarity with applicable regulatory requirements and quality standards Ensures compliance and inspection readiness across investigation processes

Proven expertise in root cause analysis techniques Develops, implements, and track robust corrective and preventive action plans

Apply structured problem-solving and risk-based thinking to complex issues Translates data into clear insights and actionable decisions

Hands-on experience using AI tools, including Microsoft Copilot, to improve productivity and problem solving

Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Quality Assurance and Control
Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time
Contact Details:
Company: Pfizer
Location(s): Visakhapatnam

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[Full Time] Associate - In Patient Admission and Billing at Manipal Hospitals

Thu, 19 Mar 2026 12:00:00 +0530

Job Description
Job Title: In-Patient Admission and Billing - Patient Experience Associate Job Description:
Manipal Hospitals is seeking a dedicated and compassionate Patient Experience Associate to manage the in-patient admission and billing processes. The successful candidate will play a crucial role in ensuring a seamless and positive experience for patients during their hospital stay. Responsibilities include welcoming patients and their families, collecting necessary information for admissions, coordinating with medical staff for a smooth process, and ensuring accurate billing information is captured. The associate will also address any patient inquiries or concerns regarding admissions and billing and assist in resolving issues to enhance the overall patient experience. Key Responsibilities:
- Greet and assist patients and their families during the admission process.
- Collect and verify patient admission information, including identification and insurance details.
- Coordinate with medical and administrative staff to facilitate a smooth admission experience.
- Provide information about hospital services, policies, and procedures to patients and families.
- Handle billing inquiries, explain charges, and assist patients in understanding their bills.
- Resolve any issues or concerns related to in-patient admissions and billing promptly.
- Maintain accurate records and documentation related to patient admissions and billing processes.
- Assist in the completion of discharge processes, including final billing and insurance claims. Skills and Qualifications:
- Strong communication and interpersonal skills.
- Excellent customer service skills and a compassionate approach towards patients.
- Attention to detail and accuracy in handling sensitive information.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Proficiency in using hospital management systems and billing software.
- Knowledge of healthcare policies, insurance verification, and billing processes is a plus.
- Previous experience in a healthcare setting, particularly in patient admissions or billing, is desirable.
- A degree in healthcare administration or a related field is preferred but not mandatory. Tools and Technologies:
- Hospital management systems
- Electronic health records (EHR) systems
- Billing and coding software
- Customer relationship management (CRM) tools
- Microsoft Office Suite (Word, Excel, Outlook)
- Communication tools (phone systems, email) Manipal Hospitals is committed to providing a supportive and inclusive work environment, encouraging diversity, and prioritizing professional development for all employees. If you are passionate about improving the patient experience and want to be part of a dynamic healthcare team, we invite you to apply for this position.

Roles and Responsibilities
About the Role:
- The Patient Experience Associate will manage the in-patient admission and billing process.
- Responsible for ensuring a seamless and positive experience for patients during their stay in the hospital.
- Will serve as the primary point of contact for patients and their families regarding admission and billing inquiries. About the Team:
- You will be part of a dedicated team focused on enhancing patient satisfaction and experience.
- The team collaborates closely with various departments to ensure a cohesive approach to patient care.
- A supportive and dynamic environment where every team member's contribution is valued. You are Responsible for:
- Assisting patients with the admission process, including documentation and insurance verification.
- Managing billing inquiries and providing clear information regarding charges and payment processes.
- Addressing patient concerns and resolving issues related to their stay and billing effectively. To succeed in this role you should have the following:
- Strong communication and interpersonal skills to effectively interact with patients and families.
- A background in healthcare administration or customer service, preferably in a hospital setting.
- Attention to detail and problem-solving abilities to manage billing inquiries and patient needs efficiently.
Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Manipal Hospitals
Location(s): Mysuru

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[Full Time] Team Leader at Pfizer

Wed, 18 Mar 2026 12:00:00 +0530

Job Description
Use Your Power for Purpose

Our breakthroughs would not reach the hands of patients without our dedicated pharmaceutical manufacturing team. We rely on agile members who understand the critical impact of their role in Pfizer s mission. Patients need colleagues like you who take pride in their work and continuously strive to improve outcomes. Your efforts ensure that patients and physicians have timely access to the medicines they need.

What You Will Achieve

In this role, you will:

Manage projects and set objectives, leading people, technology, and financial resources.

Identify and develop innovative process or product improvements, taking calculated risks to achieve results.

Solve complex problems, leveraging experience from various areas as needed.

Manage the performance of direct and indirect reports, supporting team objectives and providing input to senior management.

Partner with leadership to achieve objectives and manage teams, ensuring regulatory compliance and adherence to SOPs and cGMP requirements.

Develop and manage a team of process technicians, optimizing facilities and equipment, and leading the implementation of Lean Tools.

Support the development of SMART Objectives, participate in best practice sharing programs, and manage the performance and training of shift colleagues and contingent staff.

Here Is What You Need (Minimum Requirements)

High school diploma (or equivalent) with 8+ years of experience or associate s degree with 6+ years of experience or BA/BS with 2+ years of experience or MBA/MS with any years of relevant experience

Strong people management experience in a regulated manufacturing operations environment

Excellent leadership, communication, and interpersonal skills

A working knowledge of Upstream/Downstream Current Good Manufacturing Practices (cGMP) manufacturing operations

Ability to work in a dynamic, fast-paced, and goal-driven environment

Strong decision-making capability

Bonus Points If You Have (Preferred Requirements)

Relevant pharmaceutical industry experience

Experience with Lean Tools and their implementation

Excellent organizational and time management skills

Ability to recognize development needs and create opportunities for colleagues

Experience in maintaining regulatory compliance through established programs

Experience using common AI tools, including generative technologies such
as ChatGPT or Microsoft Copilot, to support problem solving and enhance

Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Manufacturing
Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Pfizer
Location(s): Visakhapatnam

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[Full Time] Walkin For Process Trainer at Cognizant

Thu, 12 Mar 2026 23:27:01 +0530

Job Description
1-3years of experience in a contact centre/BPO environemnt is mandatory( Voice/chat & Email)
Track training effiectiveness and share performance summaries when required
Strong communication skills ( Verbal & written skills)
Location chennai
Work mode - Work from office
Flexible to work in rotational shifts with rotational offs
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Walkin in For Team lead (Customer support background) at Cognizant

Wed, 11 Mar 2026 15:28:20 +0530

Job Description
Key Responsibilities Lead and manage a team of customer service associates across voice, chat, and email channels.
Ensure achievement of SLAs, KPIs, and client contractual requirements.
Provide real-time floor support, escalations handling, and operational governance.
Conduct regular performance reviews, coaching sessions, and capability upskilling.
Drive adherence to Cognizant policies, Information Security, and compliance standards.
Partner with Quality, WFM, Training, and Client stakeholders for continuous improvement.
Creating reporting and presentations to connect with internal and external stakeholders. Required Experience & Skills 58 years of experience in Contact Center / BPO operations
Minimum 2 years experience as Team Lead / Assistant Manager

Experience handling Inbound, Outbound, Chat, and Email processes
Hands-on experience with CRM tools, telephony systems, and WFM tools
Strong analytical, communication, stakeholder management, and leadership skills
Strong proficiency using Google and Microsoft products. Shift Requirements Willingness to work in 24/7 rotational shifts including nights, weekends, and public holidays. Work from Office
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Ind Team Leader, Contact Center at Walmart

Wed, 11 Mar 2026 13:01:29 +0530

Job Description
Position Summary... As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. What youll do...

About Team:

We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence ; Robotic Process Automation, Networking, and Pre ; Post Payment Audits. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat , email . We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded , customer centric individuals who are experienced in providing best-in-class customer service.

What youll do:

Conduct team meetings and 1:1s with associates.

Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics.

Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

Encourage support and engagement throughout the team.

Partnership with peers to build/ maintain business goals.

Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

Proficiency in Microsoft Office Suite

Preferred - minimum 2 - year supervisory experience.

Should be flexible work in a 24/7 work environment with rotating weekly time off.

Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.

What youll bring:

7-12 years of relevant customer service experience

At least 3 years of working experience as a team leader in a BPO or Call Center company.

Leading a team with responsibility for all daily activities impacting the customer experience

Utilizing live, legacy reports, tooling, and systems to understand what is happening at any point in time.

Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

Providing guidance by show me rather than tell me to reduce future escalations and get team members self-sufficient.

Identifying customer improvement opportunities and turning these into impactful actions

Leading the team for success in all metrics by monitoring the customer experience using relevant dashboard , reporting and contact center tools.

Manage teams daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [ Bangalore /Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits:

Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging:

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is and feels included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate . By making Walmart a welcoming place where all people feel like they belong, we re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate .

Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
1 year s experience in retail, contact center operations, or a related area. Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
1 years supervisory experience. Primary Location... Bldg 2 Cumulus Prestige Tech Cloud, , India
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Walmart
Location(s): Bengaluru

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[Full Time] Operations Manager||Airline Experince at IGT Solutions

Wed, 11 Mar 2026 12:00:00 +0530

Job Description
ob Opportunity: Manager Operations||Sales Experience Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Manager Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 200-300 FTEs across multiple business accounts. Key Responsibilities:
Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations.
Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals.
Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success.
Ensure all key performance metrics are met, including Staffing Adherence, Schedule Adherence, Customer Experience scores, and more.
Lead cross-functional teams, including Voice, Back Office, WFM, Training, Quality, and more.
Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed.
Collaborate with teams such as Account Management, to expand business opportunities.
Drive continuous improvements to enhance quality, CSAT, and business operations.
Required Qualifications & Skills:
11-15 years of experience in BPO Operations at a leadership level, with a preference for Sales experience.
Deep knowledge of the Sales, BPO competition, and industry trends.
Graduation in any discipline.
Lean or Six Sigma Green Belt/Black Belt certification (preferred).
Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership.
Strong experience in data analysis, statistical process control, and problem-solving.
Minimum 2 years of experience in a Manager Operations role, managing accounts in Voice.
Excellent communication (written and verbal) and interpersonal skills.
Ability to collaborate with internal stakeholders and manage client relationships effectively.
Personal Qualities:
Motivated, innovative, and able to foresee market conditions.
Strong people management and leadership skills with a collaborative approach.
Confidence, flexibility, and resilience in a fast-paced, ever-changing environment.
Integrity, commitment to delivering results, and a blend

Interested, please share your resume on - 7042379178 - Swapnil

At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Bengaluru

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[Full Time] Hotel Operations Manager at OYO

Wed, 11 Mar 2026 12:00:00 +0530

Job Description
Job description
Role & responsibilities
Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively
Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions
Ensure cluster performance of customer & guest experience metrics, especially focusing on bottom properties in the cluster
Ensure collection of accounts receivable/outstanding amount from portfolio clients
Resolve issues arising between property owners, customers & internal stakeholders
Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business

Preferred candidate profile
Networking ability
Soft Skills (ERP/APP usage, Excel, Email writing)
Good negotiation skills
Analytical ability
Job Classification
Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: OYO
Location(s): Tirupati

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[Full Time] Team Lead - Google Adwords at Concentrix

Wed, 11 Mar 2026 12:00:00 +0530

Job Description

Team Leader, Operations, HYD-
Social media platform with thousands of registered users posting content such as links, text posts, images, and videos. Platform also has targeted, native-style promotions and advertisements appearing on user feeds and comment threads. It offers high engagement, however, requires moderation for licensing and inappropriate content.
Job Description:
Key Responsibilities:
- Lead and motivate a team of content moderators and customer service representatives
- Monitor and analyze team performance metrics
- Develop and implement process improvements
- Collaborate with other teams to ensure seamless operations
- Conduct regular coaching and feedback sessions
Requirements:
- Any graduation degree
- 2+ years of experience in customer service or related field
- 1+ year of experience in a leadership or supervisory role
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Experience with content/ad moderation platforms and tools
Desired Qualifications:
- Graduate
- Good English communication, sentence construction, punctuation, comprehension etc.
- Experience in a customer service environment and content moderation environments
- Certification in leadership or customer service
Desired Skills:
- Leadership and team management skills
- Strong communication and interpersonal skills
- Analytical and problem-solving skills
- Time management and organizational skills
- Experience with performance metrics and process improvements
Process Information (in detail): Reddit is the global forum of communities that leverage the social platform to exchange views, news, updates, and more.
Graduation Mandatory for Process as per Business SOW (Yes/No) : No
6 Days working (Yes/No) : No, 5 days working
WFO (Yes/No) : Yes

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Concentrix
Location(s): Hyderabad

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[Full Time] AI Engagement Manager at Capgemini

Wed, 11 Mar 2026 11:19:27 +0530

Job Description
The Opportunity:
We are seeking a dynamic leader to spearhead AI initiatives by engaging client and managing , AI/ML ,, and GenAI engineering teams. This role will be pivotal in scaling AI capabilities, optimizing delivery models, and driving strategic transformation programs aligned with our 2026 vision for the customer. This is a customer facing role. Facilitate learning and development among employees through individual and team coaching.
Key Responsibilities
Engaging customer and providing inputs to shape AI strategy
Building teams based on the AI Strategy and lead the programs to deliver outcomes
Strategic Leadership:
Help customer build AI strategy and lead the transition of traditional AI/GenAI and AI engineering work to India under the GCC initiative.
People Management:
Build and manage high-performing teams (~4550 resources across Bangalore and Hyderabad).
Foster a culture of innovation and continuous improvement.
Operational Excellence:
Optimize pyramid structure and improve Contribution Margin% .
Ensure delivery under fixed rate card model with maximum leverage from India.
Innovation Transformation:
Lead big bets in Agentic AI, centralized Data AI COE, and enterprise transformation programs.
Collaborate with global stakeholders to align initiatives with organizational goals.
Governance Reporting:
Define KPIs, track progress, and report outcomes to senior leadership
Qualifications
15+ years of experience in AI/ML and Analytics
Proven track record in scaling AI teams and delivering large transformation programs.
Strong understanding of AI/ML, Agentic AI and GenAI technologies.
Experience in managing fixed rate card delivery models and optimizing cost structures.
Excellent stakeholder management and communication skills.
Primary Skills
Exposure to Agentic AI and advanced AI architectures
Data engineering exposure desired but not mandatory
Ability to build and lead Centers of Excellence (COEs).
Strategic mindset with hands-on execution capability.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Capgemini
Location(s): Bengaluru

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[Full Time] Opening For Team managers at Cognizant

Wed, 11 Mar 2026 09:37:43 +0530

Job Description
Key Responsibilities Lead multiple TLs/SMEs and their associate teams; own staffing, rostering, and intraday management.
Govern daily operations: queue health, real-time adherence, shrinkage control, occupancy, and SL attainment.
Review performance through huddles, coaching plans, and monthly performance appraisals.
Drive continuous improvement via RCA, CAPA, and Kaizen; standardize SOPs and playbooks.
Manage escalations and critical incidents; ensure timely resolution and client communication.
Partner with WFM, Quality, Training, Tech/Telephony, and HR for holistic delivery.
Publish daily/weekly/monthly MIS and insights; track SLA risk and remediation plans.
Ensure compliance with InfoSec, data privacy, and audit requirements.
Create reports and presentation for internal and external stakeholders Required Experience & Skills 610 years in Contact Center/BPO operations; 3+ years in people leadership (TL/AM/Manager).

Strong command of telephony, CRM and WFM tools.
Data-driven leader with proven coaching, stakeholder management, and conflict resolution.
Strong proficiency using Google and Microsoft products. Shift Requirements 24/7 rotational shifts; nights/weekends/holidays as per business needs. Work From Office
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Coimbatore

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[Full Time] Walkin in For Team lead (Customer support background) at Cognizant

Wed, 11 Mar 2026 09:20:04 +0530

Job Description
Key Responsibilities Lead and manage a team of customer service associates across voice, chat, and email channels.
Ensure achievement of SLAs, KPIs, and client contractual requirements.
Provide real-time floor support, escalations handling, and operational governance.
Conduct regular performance reviews, coaching sessions, and capability upskilling.
Drive adherence to Cognizant policies, Information Security, and compliance standards.
Partner with Quality, WFM, Training, and Client stakeholders for continuous improvement.
Creating reporting and presentations to connect with internal and external stakeholders. Required Experience & Skills 58 years of experience in Contact Center / BPO operations
Minimum 2 years experience as Team Lead / Assistant Manager

Experience handling Inbound, Outbound, Chat, and Email processes
Hands-on experience with CRM tools, telephony systems, and WFM tools
Strong analytical, communication, stakeholder management, and leadership skills
Strong proficiency using Google and Microsoft products. Shift Requirements Willingness to work in 24/7 rotational shifts including nights, weekends, and public holidays. Work from Office
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Coimbatore

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[Full Time] Walkin For Process Trainer at Cognizant

Wed, 11 Mar 2026 09:16:28 +0530

Job Description
1-3years of experience in a contact centre/BPO environemnt is mandatory( Voice/chat & Email)
Track training effiectiveness and share performance summaries when required
Strong communication skills ( Verbal & written skills)
Location Coimbatore
Work mode - Work from office
Flexible to work in rotational shifts with rotational offs
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Coimbatore

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[Full Time] Junior Quotation Specialist at Andovar

Wed, 11 Mar 2026 08:38:24 +0530

Job Description
Role & responsibilities
Communicating with Internal Stakeholders:
Facilitate clear and effective communication in English across various departments.
Communicate directly with management as well as the sales and production teams to explain and validate quotation rationale.
Understanding Customer Requirements:
Engage with the sales team to gather detailed customer requirements and clarify doubts along the way.
Convey an accurate interpretation of customer needs and expectations when engaging with the production departments.
Analysing and Interpreting Project Scope:
Review and analyse the scope of new requests. o Gather information from relevant departments, ensuring it aligns with the identified scope. o Identify key factors and variables (such as roadblocks in workflows) that impact pricing decisions.
Create accurate quotations according to specific scenarios.
Coordinate with internal teams to adhere to the turnaround times and maintain customer satisfaction.
Rotating Shift Responsibilities:
Assist the team in maintaining operations during different shifts and holidays, as and when required.
Ensure consistent handover of responsibilities and information between shifts.
Preferred candidate profile
A bachelors degree (preferably in Business, Commerce, or a related field).
Strong English communication, both written and verbal
An analytical mindset with a basic understanding of localization projects A proactive and problem-solving attitude
Time management with an ability to multitask
Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
Interested candidates may send their resumes to recruitment.india@andovar.com.

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Andovar
Location(s): Kolkata

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[Full Time] Opening For Team managers in Chennai at Cognizant

Wed, 11 Mar 2026 07:38:37 +0530

Job Description
Key Responsibilities Lead multiple TLs/SMEs and their associate teams; own staffing, rostering, and intraday management.
Govern daily operations: queue health, real-time adherence, shrinkage control, occupancy, and SL attainment.
Review performance through huddles, coaching plans, and monthly performance appraisals.
Drive continuous improvement via RCA, CAPA, and Kaizen; standardize SOPs and playbooks.
Manage escalations and critical incidents; ensure timely resolution and client communication.
Partner with WFM, Quality, Training, Tech/Telephony, and HR for holistic delivery.
Publish daily/weekly/monthly MIS and insights; track SLA risk and remediation plans.
Ensure compliance with InfoSec, data privacy, and audit requirements.
Create reports and presentation for internal and external stakeholders Required Experience & Skills 610 years in Contact Center/BPO operations; 3+ years in people leadership (TL/AM/Manager).

Strong command of telephony, CRM and WFM tools.
Data-driven leader with proven coaching, stakeholder management, and conflict resolution.
Strong proficiency using Google and Microsoft products. Shift Requirements 24/7 rotational shifts; nights/weekends/holidays as per business needs. Work From Office
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Freshers] Supporting Staff at Smart Training

Wed, 11 Mar 2026 07:10:13 +0530

Job Description
Smart Training Resource India Pvt Ltd is hiring male/female candidates for office roles in Marketing, Coordination, Recruitment, Accounts, and Finance. Candidates should have good communication skills and basic computer knowledge. Freshers can apply
Perks and benefits
Annual bonus
Job Classification
Industry: Education / Training
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Freshers
Contact Details:
Company: Smart Training
Location(s): Chennai

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[Full Time] Walkin For Quality Analyst -SME at Cognizant

Wed, 11 Mar 2026 06:33:39 +0530

Job Description
3-5years of experience in customer support /BPO quality is mandatory (Voice/chat &Email)
Strong communication skills (Verbal & written skills)
Location Chennai
Work mode - Work from office
Flexible to work in rotational shifts with rotational offs
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Walk-ins] Data Entry Operator at XBP Global

Wed, 11 Mar 2026 06:16:20 +0530

Job Description
Role & responsibilities

Walk-In Interview Data Entry Operator
We are hiring Data Entry Operators. If you have good typing speed and basic computer knowledge, this is a great opportunity to join our team. Feel free to bring your friends along!
Walk-In Dates: 10th March 2026 13th March 2026
Time: 11:00 AM 5:30 PM
Eligibility Criteria:
Excellent typing speed
Graduates, Undergraduates, and H.S.C pass candidates can apply
Shift Timing:
24/7 shifts (Preferably Night Shift)
Interview Location:
3rd Floor, Tower No. 3, International Infotech Park,
Above Vashi Railway Station,
Vashi, Navi Mumbai 400705
HR Contact Person: Mabel/ Yogesh
Email ID: mansi.agrawal@xbpasia.com
Interested candidates can walk in
Preferred candidate profile
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Walk-ins
Contact Details:
Company: XBP Global
Location(s): Mumbai

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[Contract] Sales Operation II at UKG

Wed, 11 Mar 2026 06:05:58 +0530

Job Description

Sales Operations Associate
UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join our dynamic Sales Operations team. As a Sales Operations Associate, you will serve as a strategic and operational partner to Sales Executives, ensuring the delivery of high-quality customer-facing documentation and driving operational excellence across the sales lifecycle.
Key Responsibilities
Sales Documentation & Compliance
Partner with the Sales team to generate, modify, and deliver high-quality customer-facing documentation aligned with sales objectives.
Audit documents throughout the quote-to-order process to ensure accuracy and compliance with internal policies.
Manage redlines, escalations, and approvals to maintain documentation integrity.
Ensure quote-to-cash compliance by collaborating with Finance, Legal, Order Management, Contracts, Services, and Sales.
Sales Process & System Management
Maintain and update Salesforce CPQ throughout the sales cycle to ensure data accuracy.
Execute and track credits and RMAs through to completion.
Understand and apply go-to-market strategies, product offerings, and sales promotions when advising on deal structure.
Support month-end and quarter-end business activities.
Cross-Functional Collaboration & Support
Build strong relationships across cross-functional teams to streamline operations.
Support peers to ensure balanced workload distribution.
Embrace evolving technologies to meet business needs.
Qualifications
Minimum of 2+ years of post-secondary education or relevant experience in sales or customer service.
Technical proficiency preferred in Salesforce and Microsoft applications.
Exceptional written and verbal communication skills.
Strong attention to detail and organizational skills.
Self-motivated, responsible, and adaptable to achieve results in a fast-paced environment.
Ability to multitask and manage competing priorities effectively.
Limited travel required. Role & responsibilities
Preferred candidate profile
Job Classification
Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Contract
Contact Details:
Company: UKG
Location(s): Noida, Gurugram

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[Full Time] Process Executive-freelancing /WFH at 2coms

Wed, 11 Mar 2026 04:42:34 +0530

Job Description
SUMMARY

Job Title: Process Executive (Freelancer)-any language

Location: Pan India (Work from Home)

About the Company:

It is a leading Human Supply Chain Management Company with over 2500 employees, 7 branches, and the trust of 70+ clients daily. The company connects 4000+ professionals across various industries PAN India.

Role & Responsibilities:

Candidate's Documentation

Generating contracts

Onboarding Candidates

Housewives/students/ Retired & Career Break Professionals can apply

Requirements
Requirements

Basic Excel and data maintenance skills

Stable internet connection and computer /laptop is must

Benefits

Flexible work-from-home role (5 6 hrs/day)

Opportunity to learn, grow, and earn 10k -12k month based on activity/work

Work From Home

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: 2coms
Location(s): Pune

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[Full Time] Walkin For Quality Analyst -SME at Cognizant

Wed, 11 Mar 2026 04:35:50 +0530

Job Description
3-5years of experience in customer support /BPO quality is mandatory (Voice/chat &Email)
Strong communication skills (Verbal & written skills)
Location Coimbatore
Work mode - Work from office
Flexible to work in rotational shifts with rotational offs
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Coimbatore

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[Full Time] Assistant Project Manager at Intelligent Image

Wed, 11 Mar 2026 01:31:41 +0530

Job Description
Role & responsibilities
JOB DESCRIPTION:
Hiring for Non voice process and it is completely Work form Office
People Management, Coaching & Feedback, Service Improvement, Reporting & Performance Management.
Set goals, monitor productivity of team members, and manage turnaround time.
Maintaining client requirements like, ETA, Quality, and accuracy.
Managing client and internal communications through e-mail or over the conference calls
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are
achieved at a minimum weekly.
Provide necessary supports to the team so that a better work environment can be maintained.
Developing quality and efficiency KPIs for your product lines and highlight any issues that may negatively impact
the achievement of these targets.
Provide subject matter expertise in handling escalated queries as and when needed.
Ability to handle and accomplish multiple tasks and resolve.
Provide recommendations for strategies and process improvements to add value to teams and Clients

Preferred candidate profile
BPO / KPO / Service Industry Domain preferred
Title Search Insurance (US Mortgage) experience will get an added advantage, even though this is not a mandatory
Must be a Graduate
Proficiency in MS Office
Good communication skills (Written and verbal) are required to understand and communicate with the internal
stake holdersClients
Strong analytical & problem-solving skills
Minimum 2-3 years experience in BPO/KPO Industry as a Supervisor or Assistant Manager role on paper
(Mandatory)
Has to be open to working extended periods/weekends when necessary.
Salary as per Industry Standard

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time
Contact Details:
Company: Intelligent Image
Location(s): Kolkata

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[Full Time] Technical Research Analyst at IntouchCX

Wed, 11 Mar 2026 01:30:28 +0530

Job Description
About the Job
Were changing the way people think about customer care, and we need your help!
Were looking for a Technical Research Analyst (TRA) for ensuring quality service is provided with every interaction. This role involves learning and maintaining the knowledge of our partners brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.
Requirements As Technical Research Analyst, You Have
High school diploma or equivalent (required)
Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)
3-4 years of experience in Technical Support Service industry
Experience working with Google G suite, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL (or) similar products
Strong technical support experience and background with ability to understand and diagnose issues with exceptional troubleshooting skills and strong communication skills. Data analysis experience preferred
Excellent communication skills both verbal and written communication. The ability to speak accurately, using proper grammar, good enunciation and are able to communicate and engage in discourse fluently
Have strong familiarity in data analysis/visualizations, trend analysis, troubleshooting and critical thinking. You are experienced in reporting & dashboard creation
Experience with either Streaming, Gaming, Tooling, Membership & Billing and any Cloud/SAAS Platforms
Experience in cross functional stakeholder management and able to take ownership and coordinate with multiple teams and create strong working relationships
Knowledge and fair understanding of Open connect/platforms
High proficiency in escalation trend analysis and can identify incidents proactively
Ability to create and write knowledge base articles as needed
Experience dealing with escalated issues in a contact center capacity
The ability to type 30 WPM with accuracy
The ability to use spreadsheet applications to maintain and develop operational reporting
Exceptional time management, organizational and prioritization skills to complete work in a timely manner
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Identify opportunities for process improvement and efficiency gains within the issue triage workflow
The ability to work a variety of shifts, including days, evenings and holidays
As a Technical Research Analyst, You Will
Identify product issues and improvement opportunities
Analyze data to understand emerging trends to either suggest improvements (or) escalate this to the product team
Coordinate end to end incidents by identifying and reporting to appropriate teams to reduce the impact of business and operations
Serve as a Point of Contact for Partner Escalations
Incident Management: Conduct incident review and follow up on action items.For large scale issues you will be expected to identify the same and triage these via issue discovery and prioritization
Use critical thinking to develop solutions to improve business performance and partner success
Identify product & tool issues, bugs and other improvement opportunities
Reproduce Issues & capture logs as needed
Help Tier 1 & Tier 2 with any tool issues and to help address escalations
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
Provide information and place appropriate notes in the system indicating what action was taken or needs to be taken for issues and incidents reported
Ensure policies and procedures are followed on all tickets
Handle VPN/Proxy Issues, Geo Filtering and speed bump issues
Serve as the main touch point for app launch and streaming escalations on all device platforms
Assess scope and impact of product level outages by assigning severity to our product outages and involving other PODs/teams as needed
Maintain thorough knowledge of systems so that the information can be researched and proper information is given
Learn and retain a thorough working knowledge of all existing and new process and procedures
Attend team meetings/additional training sessions as scheduled
Demonstrate a positive work ethic and commitment to achieve the best possible outcomes
Act as a role model and exemplify our 10 Things (cultural values)
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Full Time] Walkin For Quality Analyst -SPE at Cognizant

Wed, 11 Mar 2026 00:45:38 +0530

Job Description
1-3years of experience in customer support /BPO quality is mandatory (Voice/chat &Email)
Strong communication skills (Verbal & written skills)
Location Chennai
Work mode - Work from office
Flexible to work in rotational shifts with rotational offs
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Hiring Subject matter expert at Cognizant

Tue, 10 Mar 2026 21:19:44 +0530

Job Description
Roles and Responsibilities
Design and deliver training programs for corporate clients on soft skills, voice & accent, and process training.
Conduct needs analysis to identify client requirements and develop customized training solutions.
Develop and maintain relationships with clients to understand their business objectives and provide tailored services.
Collaborate with subject matter experts to create engaging learning materials and content.
Evaluate the effectiveness of training programs through feedback mechanisms.
Desired Candidate Profile
3-6 years of experience in BPO/Call Centre industry or related field.
Strong knowledge of Soft Skills Training, Voice & Accent Training, Process Training, and Corporate Training methodologies.
Excellent communication skills (verbal and written) with ability to articulate complex concepts simply.
Ability to work independently as well as part of a team environment.
Flexible to work in night shifts and work from office
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Coimbatore

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[Contract] Transportation Representative - Amazon (Work from Home) at Amazon

Tue, 10 Mar 2026 13:43:02 +0530

Job Description
Description
External job titleTransportation RepresentativeInternal Phone Tool titleTransportation RepresentativeJob posting categorySupply Chain/Transportation ManagementJob display languageEnglish (US)External job description
NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Key job responsibilities Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment.

Basic qualifications
- 1)Bachelors degree 2)12-24 months of work experience. 3)Good communication skills - Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment

Preferred qualifications
- Graduate with Bachelors degree Good logical skills Good communication skills - Trans Ops Representative will be facilitating flow of information between different teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process,

Job Classification
Industry: Internet (E-Commerce)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Contract
Contact Details:
Company: Amazon
Location(s): Hyderabad

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[Full Time] Lead Associate RTA (WFM) at IGT Solutions

Tue, 10 Mar 2026 12:00:00 +0530

Job Description
About IGT Solutions
IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers, were committed to driving innovation and excellence.
Learn more: www.igtsolutions.com
We're Hiring! Join the Team at IGT Solutions Pvt Ltd
Location: Gurgaon| Shifts: Rotational
Are you passionate about data, reporting, and the travel industry? Were looking for a RTA (Real Time Analyst) to join our growing team!
Key Responsibilities:
Generate and publish Hourly/Daily/Monthly reports
Create custom templates and reports based on process needs
Manage and schedule reports across multiple programs
Collaborate with end-users and clients daily
Design and implement new reporting modules
Ensure SLAs and TATs are met consistently
What Were Looking For:
Strong skills in MS Office & Excel
Experience in Excel automation
Excellent communication both verbal and written
Bonus: Knowledge of MS Access & SQL Server
Open to rotational shifts and weekly offs
Equal Opportunity Employer
Were proud to foster a diverse, inclusive workplacefree from discrimination, intimidation, or bias.

Interested candidate can share their cv at sonam.singh1@igtsolutions.com or ping me on 9953150816
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

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[Full Time] Manager Operations - Hotel Sales Experience at IGT Solutions

Tue, 10 Mar 2026 12:00:00 +0530

Job Description
Job Title: Manager Operations (Hotel Sales | BPO Industry)
Job Summary:
The Manager Operations is responsible for leading end-to-end hotel sales operations within a BPO environment, focusing on driving revenue growth, improving customer experience, and ensuring operational excellence. The role involves managing large teams handling domestic and international hotel bookings, optimizing outbound sales campaigns, monitoring key performance indicators, and implementing process improvements to enhance productivity and service delivery.
Key Responsibilities:
Operations & Revenue Management
Lead and manage end-to-end operations for hotel sales, including domestic and international booking segments.

Drive revenue growth by optimizing outbound sales campaigns and improving conversion rates.

Manage and monitor dialer performance to ensure efficient lead utilization and agent productivity.

Team Leadership & Performance Management
Supervise and mentor large teams of sales and support staff to achieve business targets.

Monitor team performance and ensure alignment with organizational goals and service standards.

Implement engagement initiatives to reduce attrition and improve employee retention.

KPI & SLA Management
Track and manage key operational metrics including Average Handling Time (AHT), Service Level Agreements (SLA), Net Promoter Score (NPS), shrinkage, and schedule adherence.

Ensure SLA compliance above 95% while maintaining high service quality and operational efficiency.

Drive continuous improvement initiatives to enhance customer satisfaction and retention.

Process Improvement & Reporting
Design and maintain real-time operational dashboards using Power BI to monitor performance and provide actionable insights.

Develop, document, and enforce Standard Operating Procedures (SOPs) to standardize workflows and improve operational efficiency.

Analyze performance data to identify opportunities for process optimization.

Stakeholder & Cross-Functional Coordination
Collaborate with city-level operations teams and central business units to align operational strategies with business objectives.

Ensure seamless coordination between sales, operations, and support functions to deliver consistent service quality.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

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[Full Time] Specialist at Metlife

Tue, 10 Mar 2026 11:50:36 +0530

Job Description
Description and Requirements

Position Summary

This role is responsible for assessing New Business requests that have been declined or referred by the Online Portal due to risk related factors. The position involves reviewing underwriting flags, analysing supporting information, and making informed, accurate decisions on whether the risk can be accepted and a quotation issued to the broker or client.

By carrying out these activities, the role plays a key part in supporting brokers through the quotation process and provides essential administrative and operational support to Underwriters. This helps ensure efficient case progression, improved service delivery, and consistency in underwriting decisions.

This position is ideal for individuals with strong attention to detail and a desire to expand their technical knowledge.

Key Responsibilities

Review portal referred ( kick out ) cases to identify referral reasons and determine the appropriate next steps.

Proactively manage case volumes to ensure all work is completed within agreed service levels.

Interpret information submitted by brokers and clients and apply underwriting guidelines and procedures accurately.

Provide high quality administrative and case handling support to Underwriters to facilitate smooth decision-making.

Collaborate with internal teams across Sales, Operations, Claims, and Underwriting to ensure effective communication and case progression.

Maintain accurate documentation, ensuring all decisions and supporting notes are recorded in line with audit and compliance standards.

Contribute to process improvements and identify opportunities to enhance efficiency, accuracy, or customer experience.

Education

Required: Bachelor s degree in any discipline, or a diploma equivalent to a minimum of 15 years of education.

Preferred: Relevant financial services qualifications such as GR1, CII certifications, or equivalent.

Experience

Minimum 3 4 years of experience working within an Underwriting function.

Proven ability to deliver strong customer support with a focus on clarity, accuracy, and timely service.

Preferred (but not essential):

Experience working with brokers or other client facing teams.

Exposure to UK Group Risk Insurance (Life, Income Protection, Critical Illness) or comparable international life/health insurance markets.

Experience working in environments with strict SLAs, accuracy standards, and high volume tasks.

Technical Skills

Strong written and verbal communication skills (primarily written interaction with UK Operations).

High degree of accuracy with strong attention to detail.

Effective organisational skills with the ability to manage multiple tasks and prioritise workload in a fast paced environment.

Self motivated, enthusiastic, and proactive with a positive, can do attitude.

Strong proficiency in English and Mathematics, supported by solid academic performance.

Ability to maintain high quality output under time pressure.

Strong collaborative skills, including the ability to discuss complex cases, share knowledge, and support team training needs.

Soft-skills

Excellent written English (UK) communication skills, with an ability to convey information clearly and professionally via email.

Proficiency in Microsoft Excel, with the ability to work effectively with data and spreadsheets.

Strong problem solving skills and the confidence to identify and escalate issues appropriately.

Ability to work well within a team environment, supporting colleagues and contributing to knowledge sharing initiatives.

Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Metlife
Location(s): Jaipur

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[Full Time] Specialist at Metlife

Tue, 10 Mar 2026 08:17:07 +0530

Job Description
Description and Requirements

Position Summary

This role is responsible for assessing New Business requests that have been declined or referred by the Online Portal due to risk related factors. The position involves reviewing underwriting flags, analysing supporting information, and making informed, accurate decisions on whether the risk can be accepted and a quotation issued to the broker or client.

By carrying out these activities, the role plays a key part in supporting brokers through the quotation process and provides essential administrative and operational support to Underwriters. This helps ensure efficient case progression, improved service delivery, and consistency in underwriting decisions.

This position is ideal for individuals with strong attention to detail and a desire to expand their technical knowledge.

Key Responsibilities

Review portal referred ( kick out ) cases to identify referral reasons and determine the appropriate next steps.

Proactively manage case volumes to ensure all work is completed within agreed service levels.

Interpret information submitted by brokers and clients and apply underwriting guidelines and procedures accurately.

Provide high quality administrative and case handling support to Underwriters to facilitate smooth decision-making.

Collaborate with internal teams across Sales, Operations, Claims, and Underwriting to ensure effective communication and case progression.

Maintain accurate documentation, ensuring all decisions and supporting notes are recorded in line with audit and compliance standards.

Contribute to process improvements and identify opportunities to enhance efficiency, accuracy, or customer experience.

Education

Required: Bachelor s degree in any discipline, or a diploma equivalent to a minimum of 15 years of education.

Preferred: Relevant financial services qualifications such as GR1, CII certifications, or equivalent.

Experience

Minimum 3 4 years of experience working within an Underwriting function.

Proven ability to deliver strong customer support with a focus on clarity, accuracy, and timely service.

Preferred (but not essential):

Experience working with brokers or other client facing teams.

Exposure to UK Group Risk Insurance (Life, Income Protection, Critical Illness) or comparable international life/health insurance markets.

Experience working in environments with strict SLAs, accuracy standards, and high volume tasks.

Technical Skills

Strong written and verbal communication skills (primarily written interaction with UK Operations).

High degree of accuracy with strong attention to detail.

Effective organisational skills with the ability to manage multiple tasks and prioritise workload in a fast paced environment.

Self motivated, enthusiastic, and proactive with a positive, can do attitude.

Strong proficiency in English and Mathematics, supported by solid academic performance.

Ability to maintain high quality output under time pressure.

Strong collaborative skills, including the ability to discuss complex cases, share knowledge, and support team training needs.

Soft-skills

Excellent written English (UK) communication skills, with an ability to convey information clearly and professionally via email.

Proficiency in Microsoft Excel, with the ability to work effectively with data and spreadsheets.

Strong problem solving skills and the confidence to identify and escalate issues appropriately.

Ability to work well within a team environment, supporting colleagues and contributing to knowledge sharing initiatives.

Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Metlife
Location(s): Jaipur

Apply

[Full Time] Senior Manager, Business Support at Walmart

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
Position Summary... Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and promoting a belonging mindset in the workplace. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events. What youll do... Job Summary:
The Sr. Manager (Claims Business Support) will lead strategic and operational enablement for the Claims Center of Excellence (CoE). This role is responsible for driving operational excellence across claims processing through strong oversight of transition management, training & capability development, quality governance, and AI fluency initiatives. As a key member of the leadership team, the role partners closely with the Location Head to stabilize operations, build scalable frameworks, enable digital transformation, and enhance workforce capability while ensuring compliance, accuracy, and service excellence.
About the Team:
The Claims Center of Excellence (CoE) supports end-to-end claims processing and operational excellence initiatives. The team focuses on service delivery, quality governance, process standardization, transition management, and digital transformation to ensure high performance, compliance, and customer satisfaction across claims operations.
What You ll Do:

Lead claims operations enablement including SLA governance, quality oversight, escalations management, and process standardization.

Drive end-to-end transition management including process migrations, scope onboarding, system implementations, and stabilization tracking.

Develop and scale training frameworks for new hires and upskilling programs to enhance workforce capability and leadership development.

Champion AI fluency and automation initiatives to improve efficiency, productivity, and digital adoption across claims operations.

Partner with operations and technology stakeholders to manage risks, improve performance visibility, and ensure compliance excellence.

What You ll Bring: 12 15 years of experience in claims and insurance operations, including over 5 years managing large teams and driving transition management, stakeholder engagement, and operational excellence. Proven expertise in quality governance, compliance frameworks, and leading AI-driven digital transformation initiatives to enhance efficiency and performance. Qualifications:

Bachelor s degree required.

MBA or equivalent advanced degree preferred.

Experience:

12 15 years of experience in claims processing or insurance operations.

5+ years in operations management roles.

Strong experience in transition management and stakeholder engagement.

Expertise in quality management and compliance frameworks.

AI/digital transformation experience highly desirable.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That s what we do at Walmart Global Tech. We re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is and feels included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Bachelors degree in Business, Logistics, Computer Science, or related field and 4 years experience in operations, retail, project management, or related area OR 6 years experience in operations, retail, project management, or related area. Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Preparing and executing budgets, Vendor Management, Walmart Project Management - Project Management Professional - Certification Primary Location... 4,5,6, 7 Floor, Building 10, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Walmart
Location(s): Bengaluru

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[Full Time] Senior Analyst, Business Support at Walmart

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
Position Summary... Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. What youll do... Job Summary:
The Sr. Analyst - Imaging Claims Services is responsible for accurate intake, classification, processing, and management of claim-related documentation within the Walmart Evidence Repository (WER) and associated systems. This role ensures timely document handling, evidence storage, and claims record integrity to support claims adjudication and compliance requirements in a high-volume operational environment.
About the team:
The role is part of the Claims Center of Excellence (CoE), supporting imaging, document management, and evidence processing functions that enable efficient claims handling and compliance across Walmart s operations.
What You ll Do:

Analyze and triage incoming claim-related communications and documentation.

Process, index, archive, and manage documents within the Walmart Evidence Repository (WER) in line with SLAs.

Match and route mail, certified documents, and evidence to appropriate claims accurately.

Support bill matching, CAS reviews, 360 video evidence management, and eDiscovery requests.

Ensure documentation integrity, confidentiality, and compliance with established SOPs and policies.

What You ll bring

Minimum of a Bachelor s degree from a recognized university.

5 7 years of work experience in document processing, claims support, or back-office operations.

Strong attention to detail with the ability to manage high-volume transactional work.

Proficiency in Microsoft Office (Outlook, Excel, Word) and ability to work across multiple systems.

Good communication skills and ability to adhere strictly to compliance and quality standards.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That s what we do at Walmart Global Tech. We re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is and feels included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Bachelors degree in Business Management, Logistics, Computer Science, or related field OR 2 years experience in operations, retail, project management, or related area. Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart Primary Location... 4,5,6, 7 Floor, Building 10, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Walmart
Location(s): Bengaluru

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[Full Time] Acquisition Specialist at Novel Office

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
Role Overview

The Acquisition Specialist supports real estate investment opportunities from initial deal screening through closing. The role focuses on financial underwriting, market research, acquisition and due diligence support, and coordination with lenders, brokers, and internal teams.

Job Description
Underwrite residential and value-add real estate opportunities and build financial models to evaluate ROI, cash flow, DSCR, leverage, and exit scenarios
Analyze purchase price, rehab budgets, holding costs, and sale projections
Conduct market research, including comparable sales, listings, rental analysis, DOM trends, and submarket performance
Prepare investment summaries, deal memos, and document assumptions, risks, and analyst notes
Support acquisition and due diligence activities, including inspections, title review, and deal tracking through closing
Assist in preparing lender packages and coordinate with lenders during underwriting and closing
Maintain acquisition trackers, underwriting sheets, and internal comparable databases

Qualifications
Bachelors degree
0-4 years of experience
Strong proficiency in Microsoft Excel
Strong analytical, organizational, and communication skills
High attention to detail and ability to manage multiple deals
Job Classification
Industry: Real Estate (Co-working)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Novel Office
Location(s): Bengaluru

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[Full Time] Head Operations||Travel Domain at IGT Solutions

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
IGT Solutions is looking for a Head Operations to lead multiple client business operations in a Global Digital BPM Contact Center services environment. The position reports directly into a GM/VP Global Operations and has a leadership span of 500-1000 FTEs across multiple business accounts. The position is responsible for the overall P&L and Operations Management of 500+ FTE International Voice Customer Service Operations. The role will have direct ownership and accountability of strategic and tactical operational direction to the operations team in order to achieve desired business goals and to ensure customer delight through close interaction with the client stakeholders and internal leadership.
Knowledge, Skills and Essential Experience:
15-20 years of experience in BPO Operations at a leadership level, Travel Operations Preferred
Should have deep knowledge and understanding of the Travel market, Competition & Market trends in BPO
Graduation in any discipline
Lean, Six sigma Green Belt / black belt trained / certified (preferred)
Proven ability to build, manage and foster a team-oriented environment.
Have an ability to understand Staffing adherence and Schedule Adherence
Proven ability to work creatively and analytically in a problem-solving environment.
Deep desire and passion to work in service/Sales environment.
Excellent communication (written and verbal) and interpersonal skills.
Min. 2 Yrs. of experience in a Senior Manager Operations role, managing International Travel preferred account for Voice / Back office Ops
Primary Job Responsibilities:
Proven experience in operational process management, change management and administrative leadership roles
In depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, WFM, Training, Quality, Resourcing, Customer Service, Sales etc.)
Provide additional support for achieving key performance and productivity goals.
Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross functional teams is a must.
Responsible for a wide spectrum of Operations and P&L responsibilities, must be able to multi task across multiple business operations with proficiency.
Prepare and conduct effective and timely weekly, monthly & Quarterly Business Reviews
Responsible for all aspects of operations which include but not limited to meeting key performance metrics, managing staffing, provide and maintain excellent customer experiences scores, ensure effective coverage and training of operations staff; deliver excellent client services, and meet desired business KPIs
Work closely with Internal controls and finance teams to develop and maintain annual budget and monthly / quarterly P&L forecasts
Drive Continuous improvements and innovations to enhance quality, CSAT
Optimizing spend for LOBs, prepare medium-term plan, annual budgets and activity plan consistent with the agreed strategies with Unit and organizational goa
Collaborate with Sales/Account Management/ Presales teams to grow the business & coordinate for customer site visits
End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clients
Positioning IGT Solutions & Services as a major player in the customer services segment to become a partner of choice for related companies in BPO services
Meet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice Business.
Personal Style Enablers:
Ability to motivate and inspire teams
Innovative and able to foresee market conditions
Excellent people manager, open to direction and a collaborative work style and commitment to get the job done
Persuasive with details and facts
Confident, flexible with the ability to work in a fast paced and changing environment
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
Extrovert with a blend of sales mind set
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Interested Candidates share the resume- 7042379178- Swapnil
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Head - Operations
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

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[Full Time] Motor Insurance Executive Ii Ug Ii 3lpa Ii Gurgaon at A Reputed Company

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
Hiring for Motor Insurance Executives
Day Shifts & 6 days working
UG/Grad both can apply
minimum 6 months exp in motor insuranceCall or WhatsApp Suhaan @ 888-274-7284
Required Candidate profile
Decent Communication Skills
Perks and benefits
Unlimited Incentives
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: A reputed company
Location(s): Delhi, NCR

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[Full Time] Manager Operations||Sales Experience Mandate at IGT Solutions

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
Job Opportunity: Manager Operations||Sales Experience

Location: Gurgaon

IGT Solutions is seeking a highly skilled and experienced Manager Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 200-300 FTEs across multiple business accounts.
Key Responsibilities:
Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations.
Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals.
Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success.
Ensure all key performance metrics are met, including Staffing Adherence, Schedule Adherence, Customer Experience scores, and more.
Lead cross-functional teams, including Voice, Back Office, WFM, Training, Quality, and more.
Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed.
Collaborate with teams such as Account Management, to expand business opportunities.
Drive continuous improvements to enhance quality, CSAT, and business operations.
Required Qualifications & Skills:
11-15 years of experience in BPO Operations at a leadership level, with a preference for Sales experience.
Deep knowledge of the Sales, BPO competition, and industry trends.
Graduation in any discipline.
Lean or Six Sigma Green Belt/Black Belt certification (preferred).
Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership.
Strong experience in data analysis, statistical process control, and problem-solving.
Minimum 2 years of experience in a Manager Operations role, managing accounts in Voice.
Excellent communication (written and verbal) and interpersonal skills.
Ability to collaborate with internal stakeholders and manage client relationships effectively.
Personal Qualities:
Motivated, innovative, and able to foresee market conditions.
Strong people management and leadership skills with a collaborative approach.
Confidence, flexibility, and resilience in a fast-paced, ever-changing environment.
Integrity, commitment to delivering results, and a blend

In case interested, please share your resume on - 7042379178At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Freshers] AVP- International BPO Voice Operations at NLB Services Pvt. Ltd.

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
Experience - Please share your profile at

surbhi.malhotra@nlbtech.com

Location: Noida & Gurgaon
Work Mode: Work from Office
Shift: US Hours
Role Overview
We are seeking an experienced and result-driven AVP Telephony Contact Center to lead and manage large-scale inbound and outbound calling operations supporting banking services. This role is responsible for end-to-end operational performance, people leadership, client satisfaction, and regulatory adherence across a 300+ agent contact center environment.
The incumbent will play a critical leadership role in driving service excellence, operational efficiency, compliance, and workforce scalability while working closely with senior stakeholders and clients.
Key Responsibilities
Operational Leadership
Lead and manage a span of control of 300+ telephony contact center resources, including team leaders, managers, quality, training, and support functions.
Oversee day-to-day contact center operations supporting banking products and services (e.g., customer service, account servicing, payments, disputes, collections, lending, or other regulated banking functions).
Ensure consistent achievement of SLAs, KPIs, productivity, quality, and customer experience metrics.
Client & Stakeholder Management
Act as a senior point of contact for clients and internal leadership for telephony operations.
Drive governance routines, performance reviews, and issue resolution in partnership with client stakeholders.
Ensure high levels of client satisfaction through proactive communication and delivery excellence.
Risk, Compliance & Controls
Ensure strict adherence to banking regulations, compliance standards, data privacy, and call monitoring requirements.
Partner with Risk, Compliance, and Quality teams to manage audits, controls testing, and remediation plans.
Embed a strong culture of risk awareness and first-line accountability within operations.
People Leadership & Workforce Management
Build, mentor, and retain a high-performing leadership team.
Drive workforce planning, attrition management, succession planning, and employee engagement.
Ensure effective performance management, coaching, and development across all levels.
Quality, Training & Continuous Improvement
Collaborate with Quality and L&D teams to ensure robust onboarding, refresher training, and upskilling programs.
Analyze call trends, customer feedback, and operational data to drive continuous improvement initiatives.
Champion automation, digital interventions, and process optimization within telephony operations.
Strategic & Financial Management
Support capacity planning, budgeting, and cost optimization for large-scale contact center operations.
Contribute to growth initiatives, new client onboarding, and expansion of banking telephony services.
Align operational strategy with organizational goals and client expectations.
Required Qualifications & Experience
15+ years of experience in contact center operations, with significant exposure to banking or financial services.
Proven experience managing large-scale telephony operations (300+ agents).
Strong understanding of banking processes, regulatory requirements, and customer servicing models.
Demonstrated success in client management, SLA delivery, and operational transformation.
Experience working in US shifts supporting global clients.
Strong analytical, communication, and leadership skills.
Preferred Skills
Experience in regulated banking environments (Retail Banking, Cards, Mortgage, Lending, Deposits, etc.).
Exposure to digital transformation, call analytics, or automation initiatives.
Ability to lead multi-location teams across Noida and Gurgaon.
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Head - Operations
Employement Type: Freshers
Contact Details:
Company: NLB Group
Location(s): Noida, Gurugram

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[Full Time] Opening For Real Time Analyst - Spe/sme &tl at Cognizant

Sun, 08 Mar 2026 02:44:37 +0530

Job Description
Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie.
Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day.
Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign.
Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics.
Provide historical reporting compilation as required by the campaign.
Manage and enter real time exceptions in WFM software.
Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime
Track the everyday attendance and provide recommendations for understaffing and overstaffing
Review and analyze call arrival patterns and provide recommendations to improve customer practice

Minimum three years experience in a call center environment and familiarity with Workforce functions required.
Experience in managing single and/or multiple LOBs, skills and queues.
Experience on workforce management technologies and tools - NICE IEX, Verint, Genesys, Avaya CMS, Amazon Connect, Impact 360 or any other WFM tool.
Experience with call center reporting and metrics.
Proficiency in Microsoft Office Applications including Word and Excel and other relevant software required.
Strong Analytical Skills required to critically assess situations and make decisions in real time.
Excellent problem solving and decision-making skills.
Ability to operate effectively in a team environment.
Excellent oral and written communication skills and interpersonal skills.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Opening For Forecasting & Planning - TL at Cognizant

Sat, 07 Mar 2026 23:24:24 +0530

Job Description
8 years experience in Capacity Planning and Forecasting
2-3 years experience in leadership role on a global set up
Experience in working in WFM and/or in the BPO/Contact Center Industry: A solid understanding of applicable performance metrics and data is necessary
Working knowledge and technical understanding of WFM principles and calculations: This includes capacity planning, forecasting, and scheduling
Excellent analytical skills: The ability to analyze data and make informed decisions
Effective organizational and time management skills: The ability to manage multiple tasks and priorities efficiently
Excellent oral and communication skills: The ability to effectively communicate with team members, clients, and other stakeholders

Ensure workforce planning, forecasting, scheduling, and real-time monitoring processes align with industry standards and best practices.
Support the creation of accurate forecasts based on historical trends and business inputs, and manage capacity planning to optimize workload distribution.
Identify inefficiencies in workforce management processes and recommend automation or system enhancements to improve accuracy and efficiency.
Assist with the implementation and optimization of WFM tools (e.g., NICE, Verint, IEX, Genesys) to enhance workforce planning and analytics.
Possess strong expertise in configuring and providing necessary administrative support for Verint.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Billing Associate at Manipal Hospitals

Sat, 07 Mar 2026 12:00:00 +0530

Job Description
Initial Patient handling to explain charges
System data entry
Document collection and verification (including for insurance) before admission
Cash/ card/ other instrument payment collection
Maintain registers for credit card, discharge etc. for reference
Maintain internal billing records - collection and remittance reports
Prepare provisional bills with break up for patients (estimates) both for interim and final discharge
Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Manipal Hospitals
Location(s): Pune

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[Full Time] WFH || International Language Interpreter || French, Nepali, Bengali at Teleperformance (TP)

Fri, 06 Mar 2026 12:00:00 +0530

Job Description
Location : Permanent Work From Home || French, Nepali, Bengali

Hiring Type: Pan India (5 days a week, 2 rotational offs)

Work as a language Interpreter, facilitating effective communication between customers and clients.

Interpret conversations over telephone or video calls on demand.

Render the accurate meaning of conversations in consecutive interpretation mode between speakers of Nepali/Bengali/French and English.

Eligibility Criteria: Graduates and above

Age Limit upto 38 Years.

Required Skills:

Excellent Communication skills in English and Nepali/French/Bengali
Strong interpersonal and listening Skills.
Basic computer knowledge and typing skills.
Comfortable with night shifts.
Must be willing and able to attend video conferencing with clients.

Salary details: Rs.4.2 - 5.2 LPA(based on last drawn salary and experience)

Interested candidates share your resume with the subject Interpreter Voice at rishabh.barman@teleperformancedibs.com

HR Rishabh
7005140087
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Noida, Gurugram

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[Full Time] Area Operations Manager at HDB Financial Services

Fri, 06 Mar 2026 12:00:00 +0530

Job Description
:"
Key Responsibilities: Responsible for overall Audit efficiency.
Managing process adherence.
Understanding of Audit Concepts and study of risk factors.
Track of ongoing and existing processes.
","skills":["Good Communication Skills","High level of Self Drive/Enthusiasm"],"
Job Classification
Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: HDB Financial Services
Location(s): Bikaner

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[Full Time] Manager Programmatic Revenue at Chegg

Fri, 06 Mar 2026 12:00:00 +0530

Job Description

Role Overview
We are seeking an experienced and data-driven Manager Programmatic Revenue to lead programmatic monetization strategy and revenue growth initiatives. The ideal candidate will bring strong expertise in programmatic advertising, ad space sales, SSP partnerships, Ad Networks, publisher monetization, yield optimization, and analytics, with a proven ability to scale digital advertising revenue.
The candidate should have at least 8+ years of experience in digital advertising, with exposure to US audiences and US-based publishers. This role requires a strategic thinker with hands-on experience in programmatic platforms, strong partner management skills, and the ability to translate data insights into measurable revenue impact.

Key Responsibilities
Programmatic Revenue Strategy
Own and drive programmatic revenue growth across display, video, mobile app, and desktop web inventory.
Develop and execute monetization strategies to maximize yield, ad performance, and fill rates.
Identify new revenue opportunities across SSPs, Ad Exchanges, demand partners, and direct ad space sales.
Monitor revenue KPIs such as eCPM, fill rate, viewability, and RPM and implement optimization plans.
Ad Sales & Demand Development
Drive sales of digital ad inventory and programmatic ad space across multiple channels.
Work closely with agencies, advertisers, and demand partners to increase revenue opportunities.
Manage monetization for mobile apps, desktop web properties, and social platforms.
Strategic Partnerships & Demand Management
Manage relationships with SSPs, Ad Networks, Agencies, and demand partners.
Negotiate commercial terms and drive incremental revenue opportunities.
Expand and strengthen strategic partnerships to improve overall monetization performance.
Collaborate with partners to test new ad formats, targeting solutions, and product innovations.
Analytics & Optimization
Analyze large datasets to identify performance gaps and optimization opportunities.
Work closely with Ad Ops and Analytics teams to improve campaign performance and yield.
Provide regular revenue reports, forecasts, and actionable insights to leadership.
Platform & Technical Expertise
Manage and optimize ad inventory using platforms and tools such as:
Google Ad Manager (formerly DFP)
Google Ad Exchange
Facebook Ads / Facebook Audience Network
Mobile advertising tools (MoPub / mobile ad platforms)
Desktop web ad monetization platforms
Google Analytics
Google Tag Manager
Ensure smooth implementation of header bidding, programmatic integrations, and new ad formats.
Partner with product and engineering teams to improve monetization frameworks.
Team Leadership & Collaboration
Lead and mentor a small team responsible for programmatic revenue operations.
Work closely with Sales, Product, Ad Operations, and Finance teams to align revenue goals.
Support direct client interactions when required for programmatic deals and PMP setups.
Lead revenue improvement projects from planning to execution.

Required Skills & Competencies
Programmatic Advertising & Publisher Monetization Expertise
Experience in selling digital ad inventory and ad space
Strong understanding of US advertising ecosystem, US publishers, and US audience targeting
Revenue Optimization & Yield Management
SSP & Ad Network Relationship Management
Experience working with mobile app and desktop web advertising
Experience managing Facebook Ads and programmatic demand sources
Team management and leadership skills
Strong analytical and data interpretation abilities
Self-motivated, proactive, and result-oriented mindset
Ability to manage multiple stakeholders in a fast-paced environment

Qualifications
8+ years of experience in AdTech, Digital Media, or Online Advertising
Proven track record of driving revenue through programmatic advertising and ad sales
Experience working with US-based publishers and targeting US audiences

Additional Preferences
Immediate joiners or candidates with a short notice period preferred
Experience managing programmatic revenue teams

Job Classification
Industry: E-Learning / EdTech
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Chegg
Location(s): Delhi, NCR

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[Full Time] Data Operator|Domestic at Teleperformance

Fri, 27 Feb 2026 12:00:00 +0530

Job Description

Roles and Responsibility

Manage and maintain accurate and up-to-date data records.
Perform data entry tasks with high accuracy and attention to detail.
Develop and implement effective data management systems.
Collaborate with team members to achieve common goals.
Analyze and resolve data discrepancies and errors promptly.
Ensure compliance with company policies and procedures.

Job Requirements
Strong analytical and problem-solving skills are required.
Excellent communication and interpersonal skills are necessary.
Ability to work effectively in a team environment is essential.
Strong attention to detail and organizational skills are vital.
Familiarity with data analysis and reporting tools is preferred.
Ability to adapt to changing priorities and deadlines is crucial.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Mumbai

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[Full Time] Billing Executive at Apollo Hospitals

Wed, 25 Feb 2026 12:00:00 +0530

Job Description
To receive patient with a smile and greet them with Namaste.
2. To know if the patient has fixed up appointment or not.
3. In case of any deviation in the appointment timings for the appointment patient the message should be conveyed.

4. For patients without appointments the appointment should be provided as per the availability.
5. In the case of referral patient, ensure that the patient comes with a referral request.
6. To act as a good communicator between the doctor and the patient.
7. To check whether the admission slips are filled properly.
8. To take responsibility of the admission counter - check and provide the medical file when the patient gets admitted, facilitate the room allotment process.
9. To type various certificates, letters etc.
10. To develop relationships with patients and their family members to educate and provide maximum personalized patient service.
11. In case patients request Change of Consultant form to be filled and HOD/Executive signature to be taken.
12. All billing & discharge process to be done in the room. Mode of payment to be checked at the time of admission so the billing team could take calls accordingly.
13. In-patient references to be informed by the respective consultants 14. To attend telephone calls politely, adhere to the telephone manners and fix appointments over phone/person/letter/email.
15. To inform the respective departments about doctors absences and the doctors details.
16. Receive and get reply for mails/ messages from the doctors promptly, fill in the appropriate form and mail the same.
17. To collect doctors fees via HMIS and hand over the correct amount to the billing department at the end of the shift
18. To inform doctors regarding any admission or reference of in-patient. 19. To coordinate for appointment with the investigation areas.
20. To get reply for any queries of the patient from the doctor and mail or message it back.
21. To check for UHID stickers for all the patients undergoing the care process.
22. To be aware of the departments performance and objective.
23. To perform any job / task as and when assigned by the superior
24. To monitor the smooth functioning of the department.
25. To coordinate with other departments related to Billing activities.
26. To coordinate with Insurance/TPAs.
27. To coordinate with the management and doctors in case of non-payment by patients.
28. To offer billing clarification to patients.
29. To ensure proper cash management and safety.
30. Schedule patient appointments for out-patient services.
31. To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the job description
32. To inform all the concerned departments about the VIP patients/visits instruction given by Unit Head is followed with billing department.
33. Coordinating with housekeeping regarding room, solving day-to-day patient problems
34. To ensure that patients are provided with excellent service every time, all the time.
35. To maintain ISO / NABH document
36. To adhere to the safety norms of hospital, follow both patient and staff safety rules.
37. To participate and contribute to departmental quality initiatives.
38. To display a high degree of professionalism and integrity as befitting a member of management.
39. To take advice from HOD, /Manager-Billing Services in case of billing instructions or follow-up/review of the patient
40. To be aware of the departments performance and objective

Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Apollo Hospitals
Location(s): Delhi, NCR

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[Full Time] Opening For Real Time Analyst - Spe/sme &tl at Cognizant

Tue, 24 Feb 2026 12:00:00 +0530

Job Description
Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie.
Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day.
Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign.
Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics.
Provide historical reporting compilation as required by the campaign.
Manage and enter real time exceptions in WFM software.
Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime
Track the everyday attendance and provide recommendations for understaffing and overstaffing
Review and analyze call arrival patterns and provide recommendations to improve customer practice

Minimum three years experience in a call center environment and familiarity with Workforce functions required.
Experience in managing single and/or multiple LOBs, skills and queues.
Experience on workforce management technologies and tools - NICE IEX, Verint, Genesys, Avaya CMS, Amazon Connect, Impact 360 or any other WFM tool.
Experience with call center reporting and metrics.
Proficiency in Microsoft Office Applications including Word and Excel and other relevant software required.
Strong Analytical Skills required to critically assess situations and make decisions in real time.
Excellent problem solving and decision-making skills.
Ability to operate effectively in a team environment.
Excellent oral and written communication skills and interpersonal skills.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Real Time Analyst at IntouchCX

Tue, 24 Feb 2026 12:00:00 +0530

Job Description
About the Job
Were looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.
As Real Time Analyst, You Will
Evaluate large amounts of data
Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
Adjust staffing and scheduling according to changing needs of the business
Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
Monitor schedules and escalate issues regarding attendance adherence
Work with team members to ensure they know their statistics related to the schedule
As Real Time Analyst, You Have
High school diploma or equivalent (required)
Some post-secondary or completion of post-secondary schooling (preferred)
Good communication skills
Advanced knowledge of MS Word and Excel
Adaptability to learn a variety of software programs
A high level of accuracy with regards to data entry
Strong analytical and problem solving skills
Willingness to learn and adapt to working in a new environment
The ability to multitask and self-manage your work day
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Full Time] Opening For Forecasting & Planning - TL at Cognizant

Tue, 24 Feb 2026 12:00:00 +0530

Job Description
8 years experience in Capacity Planning and Forecasting
2-3 years experience in leadership role on a global set up
Experience in working in WFM and/or in the BPO/Contact Center Industry: A solid understanding of applicable performance metrics and data is necessary
Working knowledge and technical understanding of WFM principles and calculations: This includes capacity planning, forecasting, and scheduling
Excellent analytical skills: The ability to analyze data and make informed decisions
Effective organizational and time management skills: The ability to manage multiple tasks and priorities efficiently
Excellent oral and communication skills: The ability to effectively communicate with team members, clients, and other stakeholders

Ensure workforce planning, forecasting, scheduling, and real-time monitoring processes align with industry standards and best practices.
Support the creation of accurate forecasts based on historical trends and business inputs, and manage capacity planning to optimize workload distribution.
Identify inefficiencies in workforce management processes and recommend automation or system enhancements to improve accuracy and efficiency.
Assist with the implementation and optimization of WFM tools (e.g., NICE, Verint, IEX, Genesys) to enhance workforce planning and analytics.
Possess strong expertise in configuring and providing necessary administrative support for Verint.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Data Operator- Domestic at Teleperformance

Tue, 24 Feb 2026 12:00:00 +0530

Job Description
Looking for a motivated individual to join our team as a Data Operator in Delhi. The ideal candidate should have 0 to 3 years of experience and be able to work efficiently in a fast-paced environment.
Roles and Responsibility
Manage and maintain accurate and up-to-date data records.
Perform data entry tasks with high accuracy and attention to detail.
Develop and implement effective data management systems.
Collaborate with team members to achieve common goals.
Analyze and resolve data discrepancies and errors promptly.
Ensure compliance with company policies and procedures.
Job Requirements
Strong analytical and problem-solving skills are required.
Excellent communication and interpersonal skills are necessary.
Ability to work effectively in a team environment is essential.
Strong attention to detail and organizational skills are vital.
Familiarity with data analysis and reporting tools is preferred.
Ability to adapt to changing priorities and deadlines is crucial.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Mumbai

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[Contract] Operator at VFS Global

Sat, 21 Feb 2026 12:00:00 +0530

Job Description
Position Title: OperatorLevel
P5Reporting to- Deputy ManagerGeographical Location
Maharashtra, IndiaJob Overview
The Operator plays a key role in facilitating the endtoend property registration workflow at the Model SubRegistrar Office. The operator is responsible for handling data entry, document verification, citizen interaction, biometric processing, and systembased tasks across the PreRegistration, Registration, and PostRegistration stages. Accuracy, professionalism, and strong communication skills are essential to ensure smooth, errorfree processing and a positive citizen experience.Duties & Responsibilities
Job Description
1. PreRegistration Support
Assist citizens with public data entry related to property details, party information, and other required documentation in the iSARITA system.
Verify completeness and accuracy of entered data to ensure correct valuation, fee calculation, and summary generation.
Guide citizens through payment procedures for stamp duty, registration fees, and other applicable charges.
2. Registration Process Execution
Retrieve and validate preregistration tokens upon the citizens arrival at the SubRegistrar Office.
Update preregistration details when corrections or modifications are needed.
Facilitate party signatures and ensure all required documents are ready for presentation.
Receipt retrieval and payment defacement verification
Capturing photographs, thumb impressions, and performing Aadhaarbased eKYC
Generating SummaryII and ensuring party signoff
Assisting the SubRegistrar during final document registration and IndexII generation
3. PostRegistration Activities
Support paging, office stamping, and preparation of documents for scanning.
Assist in uploading scanned documents into the digital repository.
Ensure citizens receive SMS and email updates containing their registered documents.
Coordinate with departments involved in eMutation whenever applicable.Sustainability
Promote judicious use of natural resources.
Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.Anti Bribery Management Systems (ABMS)
Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
Understanding of ethical standards and the importance of integrity in business practices. Additional Responsibilities (Special Projects)
NA.Education
HSC /Any Graduate
Preferred- certification-MS-CIT exam clearedExperience
Minimum 0-1 years of experience in property registration / real estate industry
Typing Speed: At least 30 words per minute
Languages: Marathi writing, reading, speaking (mandatory), Hindi, English,
Marathi and English Typing
Preferred -Experience in working at Sub registrar office and having exposure of Public Data entry interface -Please share resume for Pune and Nagpur location on below email Id
namanb@vfsglobal.com

-Please share resume for Mumbai location on below email Id
mehals@vfsglobal.com
shwetab@vfsglobal.com
Nehaka@vfsglobal.com
Job Classification
Industry: Government / Public Administration
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Contract
Contact Details:
Company: VFS Global
Location(s): Mumbai

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[Full Time] Team Leader| O&G at Paytm

Thu, 19 Feb 2026 08:53:27 +0530

Job Description
About the role:
The person should be capable of hiring a team and drive the sale of EDC machines through proper channels to the merchants across multiple locations.
Expectations/ Requirements :
1. Create an inspiring team environment with an open communication culture
2. Need to drive swiping device sales in the assigned area.
3. Resolving merchant queries
4. Drive overall engage merchant base
5. Capable of hiring and building team
6. Set clear team goals
7. Delegate tasks and set deadlines
8. Oversee day-to-day operation
9. Monitor team performance and report on metrics
10 .Motivate team members
11. Discover training needs and provide coaching
12 .Listen to team members feedback and resolve any issues or conflicts
13. Recognize high performance and reward accomplishments
14. Encourage creativity and risk-taking
15. Suggest and organize team building activities
Superpowers/ Skills that will help you succeed in this role
1. High level of drive, initiative and self-motivation
2. Must Have Experience in Leading Team
3. Must Be a Graduate
4. Growth Mindset
Job Classification
Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Paytm
Location(s): Vijayawada, Guntur

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[Full Time] Tracxn - Sector Specialist (0-3 years) at Tracxn

Wed, 18 Feb 2026 10:41:50 +0530

Job Description
Sector Specialists are subject matter experts in sectors such as Healthcare, Financial Services, Consumer Goods & Services, Retail, etc. The role involves building Industry Landscape, Sector Definition, identifying interesting Business Models, and Competitor Analysis. This research is used by numerous Venture Funds and Corporates to make their investment decisions.

Key Responsibilities
Industry Definition
Conduct in-depth research to identify Markets in the Industry.
Eg: Consumer Goods Industry would include Markets like Consumer Electronics, Fashion, FMCG, etc.
Market Definition
Build an in-depth understanding of companies operating in the market.
Identify sectors that would be interesting for VC / PE clients for investment.
Eg: Consumer Electronics Market would include sectors like Mobiles, Computers, Home Appliances, etc.
Market Taxonomy
Classify the companies in groups and build a detailed taxonomy of the market.
Eg: Zomato and FreshMenu would be classified in different groups for the FoodTech segment.
Track companies and events in the sector to continuously improve the taxonomy.
Build a landscape view of the Market showcasing the most important sub-markets.
Identify Top Business Models
Study Business Models used by companies and evaluate their long term sustainability.
Provide ratings for business models based on the market size.
Competitor Analysis
Study the top companies in each market and identify competitors.
Develop an in-depth understanding of the Tracxn platform and features.
Conduct Daily Review meetings with the Manager. Actively seek feedback on the approach, quality, and throughput of all work done. Implement suggestions.

Requirement:
Organized and focused on delivering tasks within defined deadlines
Strive for Excellence. Perform at the highest levels of accuracy and efficiency
Strong commitment to improving things every day
Seek Continuous Feedback
Strong Team Player
High Sense of Ownership

What can you expect at Tracxn?
Meritocracy Driven, Candid Culture. No Politics
Like-minded Intellectually Curious Colleagues
High-Paced Learning. Continuous Mentorship to help Achieve Peak Potential

Founders:
Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

About Tracxn:
Tracxn (www.tracxn.com) is a Bangalore-based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, CorpDev and professionals working around the startup ecosystem.
We are a team of 600+ working professionals serving customers across the globe. Our clients include Funds like Andreessen Horowitz, Sequoia Capital, Accel Partners, NEA, and Large Corporates such as ING, Societe Generale, LG, and Royal Bank of Canada.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Tracxn
Location(s): Bengaluru

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[Full Time] Assistant Manager - WFM at IGT Solutions

Wed, 18 Feb 2026 06:44:44 +0530

Job Description
Position: Assistant Manager Workforce Management (WFM)
Location: Pune
Shifts: Rotational (24x7 environment)
Company Website: www.igtsolutions.com
About IGT Solutions
IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider delivering innovation and operational excellence across the Travel, Transportation, and Hospitality domains. With 10,000+ travel industry experts and 15 global delivery centers, we provide integrated services including:
Application Development & Maintenance

Mobility & Testing

Analytics

Contact Center & Back Office Services

Consulting Services

We proudly partner with global airlines, OTAs, travel technology companies, airports, and hospitality brands.
Role Overview
The Assistant Manager WFM will support end-to-end Workforce Management functions including forecasting, capacity planning, scheduling, real-time management, and MIS reporting. The role requires strong analytical skills, operational coordination, and the ability to work in a dynamic 24x7 BPO environment.
Key Responsibilities
Support end-to-end WFM processes: Forecasting, Capacity Planning, Scheduling, Real-Time Management (RTM), and Reporting

Work closely with Operations and cross-functional stakeholders to ensure SLA and KPI adherence

Monitor real-time queues and manage staffing adjustments to meet service levels

Assist in handling outage scenarios and contingency planning

Prepare accurate daily, weekly, and monthly WFM reports and dashboards

Maintain data integrity across WFM systems and reporting tools

Conduct performance analysis and share actionable insights

Support client interactions (internal & external) related to WFM metrics

Manage MIS delivery and highlight variances with corrective action plans

Drive continuous improvement initiatives within WFM processes

Desired Candidate Profile
Strong hands-on experience in Workforce Management: Forecasting, Scheduling, Planning, and Reporting

Experience in WFM tools such as IEX (preferred), Avaya, Verint, or Blue Pumpkin

Advanced Excel skills (formulas, pivot tables, dashboards, data analysis)

Strong analytical and problem-solving abilities

Excellent communication and stakeholder management skills

Prior experience in a BPO/Contact Center environment in a WFM role

Ability to work in rotational shifts, including night shifts

Perks & Benefits
Equal opportunity employer with an inclusive and diverse workplace culture

Career growth opportunities in a global organization

Exposure to international clients and dynamic business environments

We look forward to collaborating with driven professionals who are passionate about Workforce Management. If shortlisted, our team will connect with you to discuss the next steps.
Please feel free to reach out for any queries.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Pune

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[Full Time] Assistant Manager at Cinepolis

Wed, 18 Feb 2026 04:08:31 +0530

Job Description
1 General Job Responsibilities:
1. Being present in the customer areas during shift hours to meet the patrons, assist and address their
concerns/escalations to complete satisfaction.
2. Driving implementation of all the operations processes as per the SOPs to improve the quality of services with integrity and sincerity.
3. Highlighting critical concerns to the Unit Head immediately and following up to closure.
4. Ensuring the complete team properly groomed and briefing them in each shift by following the set briefing process religiously. Guiding and motivating team with effective action plan to achieve the set targets and maintain high standards of service.
5. Ensuring safety and security of the property by supervising Frisking done by Security, and maintenance of entries of various goods/items/vendors etc. that come in the property.
6. Adhering to People Practices and policies by ensuring effective rostering and engagement activities to keep
the employees motivated to have positive work environment.

2 F&B Responsibilities:
1. Maintaining Cost of Goods sold as per the defined budgets.
2. Checking the control points and analysing the reasons to minimize the wastages and pilferages through innovative initiatives.
3. Ensuring all the inventory processes are followed in managing the consumable and non-consumable items
4. Coordinating with the concerned stakeholders for timely delivery of the all the items to avoid any kind of

3 Training Responsibilities:
1. Conducting trainings and certifications for all the team (Including HK, Security, Outsourced as applicable)
members at the Cinema as per the Training Calendar and Process Training Plan.
2. Driving training all the Housekeeping (HK) staff on all processes for Cleanliness and Hygiene:
a. Preparing monthly training (Initial Training & Follow Up) plan for all the existing and new resources in HK team.
b. Ensuring delivery of trainings as per the plan from all the stakeholders including self.
c. Maintaining training material, formats & training records for staff.
3. Supervising execution of Cleanliness and Hygiene processes by:
a. Assessing HK Supervisor's and team's performance against the trainings provided.
b. Providing inputs to UH for Monthly HK Agency feedback meetings to improve HK services.
4. Ensuring that Fire Safety and First Aid trainings are conducted for 100% staff present at the cinema every month.

4 Box Office Responsibilities:
1.Ensuring budgeted customers register with Club Cinepolis at the Box Office.
2.Addressing all the queries from patrons related to Club Cinepolis membership, redemption and usage of cards.
3. Validating the Programming schedule and getting it acknowledged by Unit Head as well before it is open to customers.
4. Ensures 100% compliance to all the internal as well as regulatory processes related to selling of movie
Job Classification
Industry: Film / Music / Entertainment
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time
Contact Details:
Company: Cinepolis
Location(s): Thiruvananthapuram

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[Full Time] Channel Team Lead at Amazon

Wed, 18 Feb 2026 00:06:39 +0530

Job Description
Essential Functions

-Job Description Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
Account Management: Managing and driving the growth of the Channel partners/stores business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
Work on the ground to enable network with new product launches and partner with the operations and other teams.
Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
Enhance Engagement with accounts to improve business and increase retention.
Drive stores against goals (Volume, FTR and other key metrics).
Handling day to day operational escalations and be available to round the clock to manage the issues.
Internal/External Stake holder management.
Support station operations and/or customer deliveries.

Essential Skills

Strong leadership capabilities and people management skills
Ability to work under pressure situations
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customers needs.

Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications
* Bachelor Degree / MBA.
* Preferably from Sales/Telecom background
* Advanced Excel and Communication skills
* Operations/People Handling skills
Job Classification
Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Mumbai

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[Freshers] Training Manager, Operation at Amazon

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
As a Manager Training you will be required to:
. Collaborate with various cross functional teams to accurately accomplish the stakeholder and organizations goals within the scheduled deadlines
Evaluate project effectiveness through direct observations and via relevant participant feedback.
Provide reports and statistics on training performance against goals to stakeholders
. Solid understanding of AMZL in-station and on-road processes
. Strategize the use of Digital medium to execute training
Responsible for the design, creation, audit and maintece of training content for AMZL
Ensured that content project is prioritized and completed according to the given deadlines
Provide performance feedback and coaching to the individual team members for content quality and ensured performance outcomes are maximized
Facilitate process changes & implementation by Induction Training, OJT and Refresher Training.
. Master training material and learning systems to deliver training and report on training effectiveness, iterating on content and delivery as needed
Support program managers in execution of program-related tasks as needed, such as communication, documentation, and analysis
Design innovative learner experience strategies that enable business improvement, at scale
Build metrics/reporting/analytics to measure the delivery partner skills and knowledge journey throughout the learning process with 360o feedback loop
Manage a lean, highly-skilled team focused on onboarding operators at delivery stations
The role calls for an individual with:
Strong leadership skills, interact with and influence multiple stakeholder, managing large teams across locations.
Good exposure in setting up training academy, scaling and implement training initiatives.
Goal driven, target oriented, able to step back and look at the bigger picture, the person will also need to manage ambiguity with their sleeves rolled up, and possess a preparedness to get involved
Strong problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables as essential 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience
Experience collaborating with global and local stakeholders
Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Bachelors degree or equivalent
Job Classification
Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Freshers
Contact Details:
Company: Amazon
Location(s): Mumbai

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[Full Time] Customer Retention Officer (Koramangala) at Axis Max Life

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Job Responsibilities:

Collection

Sole responsibility of targets basis allocated base on:
I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment
II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections
III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc.
IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection
V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers
VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations
Preferred candidate profile
Graduation in any stream with prior experience in insurance, customer services profile. Prior experience in renewal retention team is an added advantage
Knowledge and skills required
Ability to handle pressure and work in a competitive environment. Open to learning, Very High Process orientation , Effective communication skills. Should have a personal vehicle and smart phone

Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Axis Max Life
Location(s): Bengaluru

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[Full Time] Assistant Manager/Deputy Manager/Manager at NLB Services Pvt. Ltd.

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Experience - Please share your profile at

surbhi.malhotra@nlbtech.com

We are seeking experienced professionals with deep domain expertise in Insurance Claims and Underwriting Services (UWS) to join our team as Subject Matter Experts (SMEs) or Managers. The ideal candidate will bring strong knowledge of insurance operations, regulatory compliance, and process optimization, along with leadership capabilities to manage teams and drive transformation initiatives. Someone who has driven Process optimization, Cost out and digital and GenAI implementations

Key Responsibilities:
Domain Expertise:
Provide subject matter expertise in claims processing, underwriting workflows, and policy administration for P&C, Life, and Health insurance lines.
Ensure compliance with industry regulations and company standards.
Process Management & Optimization:
Analyze existing processes and identify opportunities for automation and efficiency improvements.
Collaborate with technology teams to implement digital solutions, including GenAI and automation tools.
Team Leadership:
Manage and mentor operational teams handling claims adjudication and underwriting support.
Drive performance metrics, SLA adherence, and quality assurance.
Client Engagement:
Act as a trusted advisor for clients, providing insights on best practices and operational excellence.
Support transition and transformation projects for insurance clients.
Risk & Compliance:
Monitor risk exposure and ensure adherence to regulatory and audit requirements.

GenAI & Digital Transformation Expertise:
Leverage Generative AI (GenAI) to enhance underwriting and claims processes through intelligent document processing, predictive analytics, and automated decision-making.
Identify opportunities for AI-driven automation to reduce cycle times and improve accuracy in claims adjudication and underwriting workflows.
Collaborate with data science and technology teams to integrate AI models into operational platforms for real-time insights and risk assessment.

Required Skills & Qualifications:
Education: Bachelors degree in insurance, Finance, Business Administration, or related field.
Experience:
58 years of experience in insurance operations, with at least 24 years in claims or underwriting services.
Prior experience in a leadership or managerial role preferred.
Technical Skills:
Familiarity with insurance platforms (Guidewire, Duck Creek, etc.).
Knowledge of automation tools and GenAI applications in insurance.
Soft Skills:
Strong analytical, problem-solving, and communication skills.
Ability to manage cross-functional teams and client relationships.

Preferred Certifications:
CPCU, AINS, or equivalent insurance certifications.
Project Management (PMP) or Lean Six Sigma is a plus

Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: NLB Group
Location(s): Noida, Gurugram

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[Full Time] Unit Head - Biomedical at Manipal Hospitals

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Position Summary
The Unit IT Head is responsible for the overall leadership, strategy, and management of IT operations within the hospital unit, including associated clinics and Occupational Health Centers. The role ensures that all IT systems, infrastructure, and digital platforms are secure, fully integrated, scalable, and aligned with clinical and operational objectives.
The incumbent drives digital transformation initiatives, ensures regulatory compliance, maintains system reliability, and enables technology solutions that enhance patient care, operational efficiency, and business continuity.

Key Accountabilities

1. Technology & IT Operations
Oversee end-to-end IT infrastructure including data centres, networks, servers, endpoints, and cloud platforms.

Ensure seamless integration and uptime of HIS, EHR, LIS, RIS, ERP, and other clinical and administrative systems.

Maintain high system availability and minimize downtime impacting patient care or hospital operations.

Ensure compliance with healthcare regulations and data protection standards (HIPAA, GDPR, DPDPA, HL7, FHIR, etc.).

Implement robust cybersecurity frameworks and incident response protocols.

Ensure compliance with NABH, NABL, Digital NABH and other accreditation standards.

Oversee IT operations for associated clinics, peer units, and Occupational Health Centers.

Supervise technical operations of CCTV systems as per government compliance norms.

2. Strategy & Digital Transformation

Define and execute the units IT strategy aligned with hospital goals.

Drive digital transformation including EHR optimization, telemedicine, automation, AI adoption, and workflow digitization.

Develop and implement disaster recovery and business continuity plans.

Continuously evaluate hardware and software to enhance scalability, security, and efficiency.

Provide technology recommendations to improve productivity and reduce operational costs.

3. People Management

Lead and manage IT teams including system administrators, network engineers, developers, and support staff.

Set performance objectives, conduct evaluations, and ensure capability development.

Foster a high-performance, service-oriented IT culture aligned with hospital needs.

4. Vendor & Partner Management

Manage IT vendors, service providers, and implementation partners.

Oversee SLAs, contracts, and service quality standards.

Ensure procurement decisions align with budget and long-term strategic goals.

5. Financial Control

Develop and manage the IT budget for the unit.

Optimize IT spending while maintaining operational excellence.

Identify cost-saving opportunities through automation and digital enablement.

Skills & Competencies

Strategic IT Leadership

Healthcare IT Systems Management

Cybersecurity & Risk Management

Project & Change Management

Budget & Resource Optimization

Stakeholder Management

Knowledge

HIS / LIS / RIS / ERP Systems

Regulatory & Data Compliance Frameworks

Network & Infrastructure Management

Healthcare Analytics & Digital Platforms

Disaster Recovery & Risk Mitigation

Competencies
Strong analytical and decision-making ability

Patient-centric and compliance-focused mindset

Change agility and innovation orientation

Collaborative leadership approach

High ethical standards and governance discipline
Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Head - Operations
Employement Type: Full time
Contact Details:
Company: Manipal Hospitals
Location(s): Bengaluru

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[Full Time] Immediate Openings For Team Lead - International Voice at Hexaware Technologies

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Should have minimum 4+ years of experience in BPO.
International Voice experience is mandate.
Should have been designated as a Team Lead for at least 2 years on papers.
Should be able to calculate Attrition, Shrinkage, AHT.
Should be aware of NPS, Repeat & Churn.
Should be aware of Occupancy and Utilization formulas.
Candidate should have good communication.
Location: Preferred Chennai based candidates.
Only female candidate preferred.

Week Off
5 Days working - Complete night shift / Sat & Sun fixed week off

Interested candidates reach out to:
Email: PavithraS19@hexaware.com
Contact: 9626261016
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Hexaware Technologies
Location(s): Chennai

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[Full Time] Customer Retention Officer at Axis Max Life

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Job Responsibilities:

Collection

Sole responsibility of targets basis allocated base on:
I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment
II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections
III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc.
IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection
V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers
VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations
Preferred candidate profile
Graduation in any stream with prior experience in insurance, customer services profile. Prior experience in renewal retention team is an added advantage
Knowledge and skills required
Ability to handle pressure and work in a competitive environment. Open to learning, Very High Process orientation , Effective communication skills. Should have a personal vehicle and smart phone

Job Classification
Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Axis Max Life
Location(s): Vijayawada, Guntur

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[Full Time] Assistant Manager/Deputy Manager/Manager at NLB Services Pvt. Ltd.

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Experience - Please share your profile at

surbhi.malhotra@nlbtech.com

We are seeking experienced professionals with deep domain expertise in Insurance Claims and Underwriting Services (UWS) to join our team as Subject Matter Experts (SMEs) or Managers. The ideal candidate will bring strong knowledge of insurance operations, regulatory compliance, and process optimization, along with leadership capabilities to manage teams and drive transformation initiatives. Someone who has driven Process optimization, Cost out and digital and GenAI implementations

Key Responsibilities:
Domain Expertise:
Provide subject matter expertise in claims processing, underwriting workflows, and policy administration for P&C, Life, and Health insurance lines.
Ensure compliance with industry regulations and company standards.
Process Management & Optimization:
Analyze existing processes and identify opportunities for automation and efficiency improvements.
Collaborate with technology teams to implement digital solutions, including GenAI and automation tools.
Team Leadership:
Manage and mentor operational teams handling claims adjudication and underwriting support.
Drive performance metrics, SLA adherence, and quality assurance.
Client Engagement:
Act as a trusted advisor for clients, providing insights on best practices and operational excellence.
Support transition and transformation projects for insurance clients.
Risk & Compliance:
Monitor risk exposure and ensure adherence to regulatory and audit requirements.

GenAI & Digital Transformation Expertise:
Leverage Generative AI (GenAI) to enhance underwriting and claims processes through intelligent document processing, predictive analytics, and automated decision-making.
Identify opportunities for AI-driven automation to reduce cycle times and improve accuracy in claims adjudication and underwriting workflows.
Collaborate with data science and technology teams to integrate AI models into operational platforms for real-time insights and risk assessment.

Required Skills & Qualifications:
Education: Bachelors degree in insurance, Finance, Business Administration, or related field.
Experience:
58 years of experience in insurance operations, with at least 24 years in claims or underwriting services.
Prior experience in a leadership or managerial role preferred.
Technical Skills:
Familiarity with insurance platforms (Guidewire, Duck Creek, etc.).
Knowledge of automation tools and GenAI applications in insurance.
Soft Skills:
Strong analytical, problem-solving, and communication skills.
Ability to manage cross-functional teams and client relationships.

Preferred Certifications:
CPCU, AINS, or equivalent insurance certifications.
Project Management (PMP) or Lean Six Sigma is a plus

Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: NLB Group
Location(s): Noida, Gurugram

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[Full Time] Bpo Team Leader / Team Leader / Team Lead Bpo at Bpo Team Lead

Sun, 15 Feb 2026 12:00:00 +0530

Job Description
Team Leader / Team Lead BPO
1yr TL exp ON PAPER, max CTC 7.8 LPA
Inbound Customer Support Voice Process International
SLA, AHT, Attrition, Shrinkage, CSAT, Quality
Immediate Joiner
Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Required Candidate profile
Work From Office-Kolkata Only, No Jobs in Pune/Bengaluru.
those wo can relocate to Kolkata can also apply
Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Perks and benefits
PF & ESIC plus Good Leave policy
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: BPO Team
Location(s): Kolkata

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[Full Time] Program Manager-Automotive components-MNC-Oragadam-Chennai at MNC Group

Sun, 15 Feb 2026 12:00:00 +0530

Job Description
Role & responsibilities LEAD AND MANAGE END TO END AUTOMOTIVE COMPONENTS PROGRAMS FROM RFQ TO SOP AND LIFE CYCLE, MANAGEMENT, ENSURING DELIVERY IN TIME, WITHIN BUDGET , MEETING QUALITY , COST, CUSTOMER EXPECTIONS, , ENGINEERING, MANUAFCTURING, QA, QC, SCM, PROGRAM PLANNING , EXECUTION, RFQ---DESIGN--DEVELOPMMENT-VALIDATION -PPAP-SOP , CUSTOMER AND STAKE HOLDERS MANAGEMENT,
Preferred candidate profile BE/BTECH WITH 15 -18 YEARS EXP IN PROJECT MANAGEMENT / PROGRAM MANAGEMENT --RFQ TO SOP -LIFE CYCLE --- AUTOMOTIVE COMPONENTS ---CUSTOMER HANDLING- GLOBAL CUSTOMERS --

SALARY--------------------------BEST IN THE INDUSTRY

EMAIL---------------------------vesat_hrd@yahoo.in

ES SATHEESAN . BTECH (MECH), MBA
MANAGING DIRECTOR
www.vesatindia.com

9847260383 / 8606078383
Job Classification
Industry: Auto Components
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: MNC Group
Location(s): Oragadam

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[Full Time] Bpo Operations manager / Operations manager / Operations manager BPO at Operations manager

Sun, 15 Feb 2026 12:00:00 +0530

Job Description
BPO International Banking Support Voice process,2 year as Operations manager on paper
MUST Exp in Banking /Credit Card fraud investigation, chargeback, disputes process
Attrition
Shrinkage
CSAT
Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Required Candidate profile
Call/WhatsApp CV only if have Exp in Banking /Credit Card fraud investigation, chargeback, disputes process Neha 8287267407
AMIT 8851792136
*Graduation Mandatory.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Operations manager
Location(s): Hyderabad

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[Full Time] Team Lead , Salary upto 12 L/A , Call Apoorva at Accenture

Sun, 15 Feb 2026 12:00:00 +0530

Job Description
Job Title:
Team Leader, Operations

Role and Key Responsibilities:
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
Regularly impart effective coaching to team members, ensuring consistent high performance delivery.
Identify performance related issues, develop an action plan for improvement and implement corrective actions.
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
Communicate expectations to employees and provide timely updates.
Provide subject matter expertise in handling escalated customer calls as needed.
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
Stay current on internal work processes, policies and procedures. Attend required manager development training.

Key skills & knowledge:
Associate's degree in related field with two to four years of relevant experience preferred
Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
Work well under pressure and follow through on items to completion!
Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
Ability to mentor, coach and provide direction to team members.
Willingness to work in a flexible schedule.

Educational qualification: Graduation

call shruthi hr@9886112704
call HR@7816842400
call ruth@9590520040
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Bengaluru

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[Full Time] TL/TM (Ops) at Cognizant

Sat, 14 Feb 2026 12:00:00 +0530

Job Description
Role & responsibilities

1. Core Function
Lead a team of associates to ensure exceptional service delivery and operational targets are met.
Drive performance across all key operational metrics and client SLAs.

2. Key Responsibilities
Performance Management: Coach, mentor, and conduct performance reviews for team members.
Metrics Ownership: Ensure the team meets targets for Quality, CSAT, Productivity, and AHT.
Escalation Handling: Serve as the immediate point of contact for complex issues or customer escalations.
Operational Adherence: Manage team scheduling (WFM) and ensure strict compliance with policies and procedures.
Improvement: Identify and recommend process improvements to boost efficiency and quality.

3. Essential Qualifications
Experience: Proven supervisory/Team Leader experience in a high-volume BPO/Service Center environment.
Leadership: Strong ability to motivate and manage a large team size (e.g., 15+ members).
Skills: Excellent communication, conflict resolution, and data analysis skills.
Technical skills - HTML, CSS, Regex, JavaScript or Python and SQL
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Hyderabad

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[Full Time] Team Lead- Collections at Concentrix

Fri, 13 Feb 2026 12:00:00 +0530

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:
We are seeking a motivated and experienced Team Leader Collections to manage a team of collection agents and ensure timely recovery of outstanding dues. The ideal candidate will have strong leadership skills, a deep understanding of collection strategies, and the ability to drive performance while maintaining compliance and customer sensitivity.
Lead, mentor, and manage a team of collection agents to achieve monthly recovery targets.
Monitor daily performance metrics and provide regular feedback and coaching.
Allocate accounts and ensure timely follow-ups on delinquent accounts.
Handle escalated cases and negotiate payment plans with customers.
Ensure adherence to regulatory and compliance guidelines.
Prepare and present daily/weekly/monthly reports to management.
Coordinate with internal departments (e.g., legal, customer service) for resolution of complex cases.
Conduct regular training sessions to improve team skills and Knowledge

Key skills and knowledge:
3-5 years of experience in collections, with at least 12 years in a supervisory/team lead role.
Strong communication, negotiation, and interpersonal skills.
Proficiency in MS Excel and collection management tools.
Ability to work under pressure and meet deadlines.
Knowledge of legal and regulatory aspects of collections is a plus.
Experience in NBFCs, banks, or telecom collections.
Multilingual abilities (especially regional languages).
Strong analytical and problem-solving skills.

Educational Qualification :
Graduate in any discipline (preferred: Commerce or Business Administration).

Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Concentrix
Location(s): Vadodara

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[Freshers] Real-time Adherence (rta) Monitor Chat & Email Operations | Fresher at Cognizant

Fri, 13 Feb 2026 12:00:00 +0530

Job Description

Key Responsibilities
Monitor real-time performance for Chat and Email queues to ensure SLA targets are met.
Track agent adherence and ensure representatives remain available and active as per schedule.
Identify and address real-time issues such as:
Agents going out of adherence
Extended breaks or unscheduled time
Low availability affecting SLA
Proactively coordinate with agents to bring them back on track through clear and assertive communication.
Send regular real-time SLA and adherence reports to Team Leads and Managers.
Highlight risks early (SLA breaches, staffing gaps, backlog build-up) and recommend corrective actions.
Maintain and update daily trackers using Excel (adherence logs, SLA trends, productivity summaries).
Support managers during high-volume periods by providing accurate live updates and insights.

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Freshers
Contact Details:
Company: Cognizant
Location(s): Bengaluru

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[Full Time] Assistant General Manager-Call Centre at Masadir Hr Services

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
13 years - 20 Years in call centre operations especially in outbound sales

Should currently be handling 500 and plus telecallers with his/her team.

To oversee 700-seat outbound call center operations and ensure high productivity by controlling, monitoring, analyzing, and reviewing the system.
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications; and setting productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Develops call center systems by creating customer interaction and voice response systems, voice networks, designing user interfaces, developing and executing user acceptance test plans, and planning and managing implementations.
Maintains and improves call center operations by monitoring system performance, identifying and resolving issues, preparing and implementing action plans, conducting system audits and analyses, managing system and process improvements, and overseeing quality assurance programs; installs upgrades.
Achieves call center human resources goals by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; managing scheduling systems; communicating job expectations; planning, monitoring, evaluating, and reviewing employee contributions; planning and reviewing compensation activities; and enforcing policies and procedures.
Prepares call center performance reports by gathering, analyzing, and summarizing data and trends.

Hands-on experience in the domestic outbound sales process.

Experience in outbound call center sales process 6 to 8 years. Minimum number of agents managed: 500+.

Mandatory skills in short:
1. Outbound sales
2. currently handling 500+ Telecallers in his/her team
3. Experience more than 13 years in the industry.
Directly share resumes(by neatly drafting the mandatory skills required for the job) at sadafnaz@masadirhr.com

Job Classification
Industry: Aviation
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Head - Operations
Employement Type: Full time
Contact Details:
Company: Masadir Hr Services
Location(s): Noida, Gurugram

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[Full Time] TL-Policy Servicing at Cognizant

Wed, 11 Feb 2026 12:00:00 +0530

Job Description

Job Summary
Join our dynamic team as a Policy Servicing Specialist where you will leverage your expertise in MS Office and domain knowledge in Auto Claims and Property & Casualty Insurance to enhance our service delivery. With a hybrid work model and day shifts you will play a crucial role in optimizing policy servicing processes ensuring client satisfaction and contributing to the companys growth.

Responsibilities
Oversee the policy servicing operations to ensure efficient and accurate processing of insurance claims.
Provide expert guidance on Auto Claims and Property & Casualty Insurance to improve service delivery.
Collaborate with cross-functional teams to streamline policy servicing workflows and enhance productivity.
Utilize MS Office tools to analyze data and generate insightful reports for management review.
Ensure compliance with industry regulations and company policies in all servicing activities.
Develop and implement strategies to enhance customer satisfaction and retention.
Monitor and evaluate the performance of policy servicing processes to identify areas for improvement.
Facilitate training sessions for team members to enhance their skills and knowledge in insurance servicing.
Coordinate with stakeholders to resolve complex policy servicing issues promptly.
Maintain accurate documentation of all servicing activities for audit and reporting purposes.
Support the development of innovative solutions to improve policy servicing efficiency.
Engage with clients to understand their needs and provide tailored solutions to meet their expectations.
Contribute to the companys purpose by ensuring high-quality service delivery that positively impacts society. Qualifications
Demonstrate proficiency in MS Office applications to manage and analyze data effectively.
Possess strong domain knowledge in Auto Claims and Property & Casualty Insurance to provide expert insights.
Exhibit excellent communication skills to collaborate with teams and engage with clients.
Show ability to work in a hybrid model balancing remote and in-office tasks efficiently.
Display problem-solving skills to address and resolve servicing issues effectively.
Have a keen eye for detail to ensure accuracy in policy servicing documentation.
Demonstrate adaptability to industry changes and evolving client needs.

Certifications Required
Certified Insurance Service Representative (CISR) or equivalent certification in insurance servicing.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Pune

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[Full Time] DMart - Floor Operations at DMart

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Job title:  Sr. Officer - Floor
Industry: QSR, Entertainment, Manufacturing, Automobiles, Garments, FMCG
Qualification: Any Graduate
Functional Areas: Store Operation
Reporting To: Store Manager - Operations
JD :
Optimal utilization of all SA's depending on Buying cycle, Weekends, Holidays, Festivals.
Ensures proper ROTA management on a daily, weekly and monthly basis.
Timely intimation to ASM and SM if recruitment gaps appear.
Raise alarm on shrinkage patterns.
Ensure that the floor is ready before store opens and closely monitor Hygiene, FIFO, timely refilling, proper display & correct price boards to provide customer satisfaction & convenience.
Ensure that the Remarks mentioned in Purchase Floor Walk register are implemented & do timely updation of registers.
Ensure that the store is ready for the evening footfall and stocks are moved from warehouse to floor late in evening to enable easy refilling for the next day.
Has to execute the various processes from the team.
Ensure safety standards are followed by SAs within & outside the store.
Provide support to Manager during Process Audit & Stock Audit.
Ensure timely debit clearance & provide plan/instructions for stacking on Top-Top.
In absence of Manager has to do "store opening" and oversee "cash hand over" to bank/ collection agency.
Needs to Actively participate in weekly store meetings.
Conduct On the Job Training for Junior Floor Officers, existing and new SAs
Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: DMart
Location(s): Hyderabad

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[Full Time] Field Operations Executive at Gvk Emergency

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Role & responsibilities

1. Duty Roster, Attendance & Leave Management

Prepare and communicate duty rosters fortnightly for all ambulance locations.
Ensure daily attendance updation.
Manage leave records; obtain Program Manager approval for long leaves (3 days or more) and update AO.

2. Operations & Compliance Oversight

Ensure smooth functioning of ambulance stations.
Maintain and monitor essential operational records (attendance, trip sheets, log books, stock, patient data).
Review audit non-conformities and ensure timely closure.

3. Disciplinary & Workforce Control

Investigate incidents requiring disciplinary action.
Issue warning letters as per policy and maintain disciplinary action records.
Coordinate intra-district/divisional transfers with Program Manager approval and inform AO.

4. Associate Welfare & Support

Track employee pay slips, health cards, medical claims, and vaccination compliance.

5. Quality & Performance Monitoring

Monitor pre-hospital care quality, PCR documentation, and case closure progress.
Provide structured feedback to EMTs and report key observations to Program Manager.

6. Indent & Inventory Management

Raise, distribute, and follow up indents for medicines, consumables, marketing material, uniforms, fleet equipment, and VoICE materials.

7. Reporting & Documentation

Prepare periodic reports on ambulance visits, performance, demos, and volunteer enrollment.

8. Planning & Review

Submit monthly tour plans to Program Manager
Coordinate and support divisional-level review meetings.

Preferred candidate profile

Candidate should be willing to work anywhere in Chhattisgarh State
Job Classification
Industry: NGO / Social Services / Industry Associations
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Gvk Emergency
Location(s): Raipur

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[Full Time] Associate at Primera Medical

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Hiring AR Callers in Primera Medical Technologies.

Preferred candidate profile:

1-2 Years experience in Hospital Billing / Physician Billing
Strong Domain Knowledge in US Healthcare
Specialize in AR Follow up, In patient AR , Outpatient AR, Denial Management

Interested candidates can share the resume to yramadugu@primehealthcare.com
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Primera Medical
Location(s): Hyderabad

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[Full Time] Operations Manager at Tech Mahindra

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
EDUCATIONAL QUALIFICATIONS:

Prefer Bachelors degree from a three-year college or university (BA, B-Com, BSc etc.).

EXPERIENCE :
Up to 10 years of work experience in Project Management.
Should have handled 200+ head counts.
Minimum 5 years of experience in operations with at least 2 years in a managerial capacity.
Demonstrate that they understand the job to be performed and manage the process effectively.
Demonstrated potential ability to learn customer service skills: empathy, enthusiastic, patience, and problem-solving skills.
Willingness to learn and flexible to changes.
Aptitude and ability to grasp concepts.
Knowledge of data privacy regulations and compliance requirements.
Experience with workflow management tools
Ability to handle sensitive content and make judgment calls on policy violations.
Crisis management skills and ability to work in high-pressure environments.
Cultural sensitivity and understanding of diverse global markets.

Preferred candidate profile
Communication (Clear written/verbal communication, Email etiquette, Documentation skills)
Organization (Time management, Task prioritization, File management)
Team Collaboration (Following instructions, Status updates, Cross-functional coordination)
Adaptability (Learning new systems, Process changes, Work priorities)
Work Ethic (Reliability, Punctuality, Deadline management)
Leadership (Team motivation, Conflict resolution, Performance coaching)
Stakeholder Management (Client communication, Escalation handling, Relationship building)
Decision Making (Data-driven decisions, Problem assessment, Risk evaluation

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Tech Mahindra
Location(s): Hyderabad

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[Full Time] Sales Trainer at Masadir Hr Services

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Must have experience in delivering HARD CORE SALES TRAINING for at least 5-7 years.
Must be a sales performer with a proven, successful track record in sales for at least 2-3 years of prior experience.
Must have at least 10 years of total experience with leading organisations.
Must be excellent in PowerPoint presentations, preparing daily reports, and using various training tools.
Excellent communication and interpersonal skills.
Must have direct sales experience with hands-on sales training in a reputable organization.

Directly share resumes at sadafnaz@masadirhr.com
Job Classification
Industry: Aviation
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time
Contact Details:
Company: Masadir Hr Services
Location(s): Noida, Gurugram

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[Full Time] Team Lead- Sales at Concentrix

Tue, 10 Feb 2026 12:00:00 +0530

Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role & responsibilities :

Responsible for the day-to-day supervision of a group of associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Regularly impart effective coaching to team members, enabling consistent high performance delivery
Identify performance related issues, develop an action plan for improvement and implement corrective action
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies, and procedures. Attend required manager development training
Promote CNX values- walk the talk and lead by example
Ability to mentor, coach and provide direction to team members
Willingness to work a flexible schedule
Preferred candidate profile :
Sales Experience Mandatory

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Concentrix
Location(s): Delhi, NCR

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[Full Time] Operations Team Leader|| Immediate Joiner at IGT Solutions

Mon, 09 Feb 2026 12:00:00 +0530

Job Description
Job Title:
Team Leader International Process- Location: Bangalore

Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment

Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction.
Key Responsibilities:
Lead and manage a team of 15-20 team members in an international voice or non-voice process.
Drive performance metrics including productivity, quality, shrinkage, attrition, and AHT targets based on tenure buckets.
Handle escalations and provide strong floor support during operations.
Conduct weekly monitoring, feedback, and coaching sessions to enhance team performance.
Guide and mentor new team members through coaching and on-the-job training.
Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction).
Perform TNI (Training Needs Identification) and bridge process gaps effectively.
Ensure that IC (Individual Contributor) targets are met by the team.
Utilize MS Excel and other basic computer tools to generate and track reports.
Required Skills & Qualifications:
Prior experience in international process handling required.
Proven experience in team handling, including the ability to manage and develop team members and subordinates.
Strong supervisory skills with the ability to inspire and drive performance.
Excellent written and verbal communication skills in English.
Well-organized, methodical, and detail-oriented.
Proficient with basic computer operations and MS Excel.
Additional Requirements:
Flexible to work in a 24x7 shift environment.
Willingness to work from office (WFO).
Preferred Experience:
2+ years of experience in team leading roles within an international BPO/KPO environment.
Background in German customer support or German-speaking client management is highly advantageous.

Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills!
Please share your resume on - 9953150816
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Bengaluru

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[Full Time] Manager - Equipment Technology ( Filling Line SME) at Pfizer

Mon, 09 Feb 2026 12:00:00 +0530

Job Description
Use Your Power for Purpose Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is crucial to ensuring that customers and patients receive the medicines they need when they need them. By collaborating with our innovative engineering team, you will help accelerate the delivery of medicines to the world by envisioning new possibilities and taking decisive action. Your role is vital in making sure that the production processes are efficient and reliable, ultimately contributing to the well-being of patients globally. Join us in our mission to bring essential medicines to those in need, faster and more effectively than ever before. What You Will Achieve Key Skills

Strong problem-solving and analytical abilities

Expertise in filling line design, operation, and performance optimization

Knowledge of maintenance systems and reliability tools

Project management and stakeholder alignment

Excellent communication and mentoring skills

Ability to work independently and cross-functionally

Here Is What You Need (Minimum Requirements)

BA/BS with at least 10 years of experience or MBA/MS with at least 8 years of experience

Diploma (or Equivalent) with at least 12 years of relevant experience

Technical Expertise & Troubleshooting

Serve as the primary expert for mechanical, electrical, and instrumentation issues on IMA filling lines.

Diagnose and resolve moderately complex equipment problems to minimize downtime.

Provide advanced technical support during breakdowns, start-ups, and process deviations.

2. Equipment Performance & Reliability

Drive initiatives to improve Line OEE, reduce unplanned downtime, and work toward zero breakdown culture.

Implement reliability engineering practices and predictive/preventive maintenance strategies.

Lead and execute filling performance improvement projects with strong technical understanding.

3. Project Management

Lead or co-lead moderately complex projects, ensuring effective planning, resource allocation, and on-time delivery.

Manage project budgets, report progress to relevant teams, and ensure alignment with business objectives.

Operate independently in ambiguous situations and make informed decisions guided by policies and technical standards.

4. Cross-Functional Leadership & Collaboration

Align stakeholders on technical strategies, priorities, and lifecycle plans for IMA technologies.

Provide mentorship, review work of peers, and act as a resource for developing team capability.

Collaborate with Process Engineering, Quality, Manufacturing, and Technology teams to improve business processes.

5. Compliance, Validation & Audit Support

Provide technical support for regulatory filings related to filling processes and equipment.

Represent the validation program during internal and external audits.

Oversee instrument and equipment validation activities in accordance with cGMP and site procedures.

Ensure knowledge management and documentation practices are robust and audit ready.

Bonus Points If You Have (Preferred Requirements)

Masters degree with relevant pharmaceutical experience.

Practical experience in facilitating and conducting risk assessments

Strong expertise in mammalian cell culture

Knowledge of other heterologous expression systems

Experience with regulatory submissions to support new products

Ability to adapt to changing priorities and work effectively under pressure

Experience using common AI tools, including generative technologies such
as ChatGPT or Microsoft Copilot, to support problem solving and enhance

Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Engineering
Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time
Contact Details:
Company: Pfizer
Location(s): Visakhapatnam

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[Full Time] Walkin in For Team lead (Customer support background) at Cognizant

Sun, 08 Feb 2026 19:55:41 +0530

Job Description
Key Responsibilities Lead and manage a team of customer service associates across voice, chat, and email channels.
Ensure achievement of SLAs, KPIs, and client contractual requirements.
Provide real-time floor support, escalations handling, and operational governance.
Conduct regular performance reviews, coaching sessions, and capability upskilling.
Drive adherence to Cognizant policies, Information Security, and compliance standards.
Partner with Quality, WFM, Training, and Client stakeholders for continuous improvement.
Creating reporting and presentations to connect with internal and external stakeholders. Required Experience & Skills 58 years of experience in Contact Center / BPO operations
Minimum 2 years experience as Team Lead / Assistant Manager

Experience handling Inbound, Outbound, Chat, and Email processes
Hands-on experience with CRM tools, telephony systems, and WFM tools
Strong analytical, communication, stakeholder management, and leadership skills
Strong proficiency using Google and Microsoft products. Shift Requirements Willingness to work in 24/7 rotational shifts including nights, weekends, and public holidays. Work from Office
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Hiring Process Trainers - Chennai at Cognizant

Sat, 07 Feb 2026 12:00:00 +0530

Job Description
Roles and Responsibilities
Design and deliver training programs for corporate clients on soft skills, voice & accent, and process training.
Conduct needs analysis to identify client requirements and develop customized training solutions.
Develop and maintain relationships with clients to understand their business objectives and provide tailored services.
Collaborate with subject matter experts to create engaging learning materials and content.
Evaluate the effectiveness of training programs through feedback mechanisms.
Desired Candidate Profile
3-6 years of experience in BPO/Call Centre industry or related field.
Strong knowledge of Soft Skills Training, Voice & Accent Training, Process Training, and Corporate Training methodologies.
Excellent communication skills (verbal and written) with ability to articulate complex concepts simply.
Ability to work independently as well as part of a team environment.
Flexible to work in night shifts and work from office
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Opening For Team managers in Chennai at Cognizant

Sat, 07 Feb 2026 12:00:00 +0530

Job Description
Key Responsibilities Lead multiple TLs/SMEs and their associate teams; own staffing, rostering, and intraday management.
Govern daily operations: queue health, real-time adherence, shrinkage control, occupancy, and SL attainment.
Review performance through huddles, coaching plans, and monthly performance appraisals.
Drive continuous improvement via RCA, CAPA, and Kaizen; standardize SOPs and playbooks.
Manage escalations and critical incidents; ensure timely resolution and client communication.
Partner with WFM, Quality, Training, Tech/Telephony, and HR for holistic delivery.
Publish daily/weekly/monthly MIS and insights; track SLA risk and remediation plans.
Ensure compliance with InfoSec, data privacy, and audit requirements.
Create reports and presentation for internal and external stakeholders Required Experience & Skills 610 years in Contact Center/BPO operations; 3+ years in people leadership (TL/AM/Manager).

Strong command of telephony, CRM and WFM tools.
Data-driven leader with proven coaching, stakeholder management, and conflict resolution.
Strong proficiency using Google and Microsoft products. Shift Requirements 24/7 rotational shifts; nights/weekends/holidays as per business needs. Work From Office
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Walkin in For Team lead (Customer support background) at Cognizant

Fri, 06 Feb 2026 12:00:00 +0530

Job Description
Key Responsibilities Lead and manage a team of customer service associates across voice, chat, and email channels.
Ensure achievement of SLAs, KPIs, and client contractual requirements.
Provide real-time floor support, escalations handling, and operational governance.
Conduct regular performance reviews, coaching sessions, and capability upskilling.
Drive adherence to Cognizant policies, Information Security, and compliance standards.
Partner with Quality, WFM, Training, and Client stakeholders for continuous improvement.
Creating reporting and presentations to connect with internal and external stakeholders. Required Experience & Skills 58 years of experience in Contact Center / BPO operations
Minimum 2 years experience as Team Lead / Assistant Manager

Experience handling Inbound, Outbound, Chat, and Email processes
Hands-on experience with CRM tools, telephony systems, and WFM tools
Strong analytical, communication, stakeholder management, and leadership skills
Strong proficiency using Google and Microsoft products. Shift Requirements Willingness to work in 24/7 rotational shifts including nights, weekends, and public holidays. Work from Office
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] Billing / Cashier / Administration Coordinator / Executive Operations at HCG Manavata Cancer

Wed, 04 Feb 2026 12:00:00 +0530

Job Description
careers@manavatacancercentre.com

-----------------------------------------------
WALK IN INTERVIEW: 12 NOON - 6 PM

FOR ONLINE / TELEPHONIC INTERVIEW, PLEASE CALL:

MS. DHANASHREE ZETE MAM +9175582 07297 / +91 91455 00742

MR. CHETAN SAKHARE SIR +9195117 22359
-----------------------------------------------

1. WE ARE THE LARGEST CHAIN OF CANCER HOSPITALS IN SOUTH EAST ASIA.

2. https://www.hcgoncology.com/

3. https://www.hcgmanavatacancer.org/

4. WE HAVE TIED UP WITH KIMS-THE LARGEST HEALTHCARE PROVIDER IN TELANGANA & ANDHRA PRADESH TO SET UP A 325 BEDS MULTI SUPERSPECIALITY HOSPITAL IN NASHIK.

5. https://www.kimshospitals.com/

6. IMMEDIATE JOINNERS ONLY.

7. SMART, PLEASING PERSONALITY.

8. GOOD COMMUNICATION SKILLS IN ENGLISH.

9. CTC UPTO RS.40,000 PER MONTH

10. ON THE JOB TRAINING WILL BE PROVIDED

Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: HCG Manavata Cancer
Location(s): Nasik/Nashik

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[Full Time] Senior General Manager - Operations (Domestic Voice process) at Hexaware Technologies

Fri, 30 Jan 2026 12:00:00 +0530

Job Description
The Operations Head is responsible for leading and managing the end-to-end operations delivery, client management, SLA management, and overseeing a team of 500 FTEs for the inbound voice/non-voice domestic process. The role involves ensuring high customer satisfaction, managing repeats, and maintaining a positive Net Promoter Score (NPS).

Role & responsibilities
Oversee and manage the end-to-end 24/7 operations delivery for the inbound voice/non-voice domestic process, ensuring seamless and efficient operations.
Effectively manage and lead a team of 500 FTEs, fostering a positive work environment, providing guidance, and driving performance excellence.
Maintain strong client relationships, acting as the primary point of contact for client management, addressing concerns, and ensuring client satisfaction.
Monitor and ensure adherence to Service Level Agreements (SLAs), implementing strategies to meet or exceed agreed-upon performance metrics.
Analyze and optimize customer satisfaction (CSAT) scores, identifying areas for improvement and implementing corrective measures to enhance the overall customer experience.
Closely monitor and manage repeat interactions, identifying root causes, and implementing preventive measures to reduce repeat rates.
Drive initiatives to improve the Net Promoter Score (NPS), fostering customer loyalty and advocacy for the brand.
Develop and implement effective strategies for people management, including talent acquisition, training, performance management, and employee engagement initiatives.
Collaborate with cross-functional teams to identify and implement process improvements and operational efficiencies.
Stay updated with industry trends, best practices, and emerging technologies to drive continuous improvement and innovation within the operations.

Preferred candidate profile

Minimum 15 years of experience in BPO operations (domestic), preferably in a leadership role
Any Graduate degree or equivalent qualification
Proven track record of successfully managing large teams and delivering operational excellence, understanding of P&L management
Strong client management, stakeholder management, and communication skills
Experience in managing inbound customer service operations
Proficiency in data analysis and leveraging operational metrics for decision-making

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Head - Operations
Employement Type: Full time
Contact Details:
Company: Hexaware Technologies
Location(s): Mumbai

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[Full Time] Openings For Team Lead - Ops, International Voice Process - Mumbai at Hexaware Technologies

Fri, 30 Jan 2026 12:00:00 +0530

Job Description
Job description

Should have minimum 4+ years of experience in BPO.
International Voice experience is mandate.
Should have been designated as a Team Lead for at least 2 years on papers.
Should be able to calculate Attrition, Shrinkage, AHT.
Should be aware of NPS, Repeat & Churn.
Should be aware of Occupancy and Utilization formulas.
Candidate should have good communication.
Location: Preferred Chennai based candidates.

Shifts timings
Complete night shift

Week Off
5 Days working, 2 days week off
Only female candidate preferred

Interested candidates reach out to:
Email: poojam3@hexaware.com
Contact: 7869304456

Regards,
Pooja
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Hexaware Technologies
Location(s): Mumbai

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[Full Time] Field - Compensation Associate at Ameriprise Financial

Fri, 30 Jan 2026 12:00:00 +0530

Job Description
Field Compensation Analysts in Compensation Operations are responsible for the service and administration of Field Leader, Recruiter and Advisor compensation components and additional programs which support recruitment, office and advisor growth. Activities include client service, award measurement, and bonus origination and maintenance using Access and Excel based tools. Associates will have regular contact (verbally and in writing) with internal business partners and Field Leaders/ Advisors.
Key Responsibilities
Answer direct inquiries made by internal/external business partners, field leader and advisors regarding compensation processing.
Most inquiries originate via shared mailbox and may be resolved verbally or in writing based on complexity. Distribution of tools and reporting to aid advisor self-service.
Measurement /communication and administration of compensation based on advisor/ field leader performance.
Cross organizational data gathering and presentation of material to individuals at various levels to support exception review processes.
Coordination of loan or bonus components which may include new loan set-up, payment processing and loan maturity reconciliations.
Required Qualifications
Customer service experience, strong interpersonal/relationship building skills strong communication; ability to clearly articulate complex concepts verbally and in writing
Strong attention to detail; ability to independently manage and deliver timely and accurate results with competing deadlines
Collaborative team and client centric approach with a high degree of personal accountability. Proficiency in MS Office applications (Word, Power Point and Excel); demonstrated ability to apply technical skill/aptitude to address challenges
Experience with intercontinental organizational structures (i.e. leaders/business partners in multiple geographies). Educational qualifications: Bachelors degree or equivalent/Masters.
Full-Time/Part-Time
Full time
Timings
(2:00p-10:30p)
Job Classification
Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Ameriprise Financial
Location(s): Noida, Gurugram

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[Full Time] Data Operator - Domestic at Teleperformance

Fri, 30 Jan 2026 12:00:00 +0530

Job Description
Looking for a motivated individual to join our team as a Data Operator in Delhi. The ideal candidate should have 0 to 3 years of experience and be able to work efficiently in a fast-paced environment.
Roles and Responsibility
Manage and maintain accurate and up-to-date data records.
Perform data entry tasks with high accuracy and attention to detail.
Develop and implement effective data management systems.
Collaborate with team members to achieve common goals.
Analyze and resolve data discrepancies and errors promptly.
Ensure compliance with company policies and procedures.
Job Requirements
Strong analytical and problem-solving skills are required.
Excellent communication and interpersonal skills are necessary.
Ability to work effectively in a team environment is essential.
Strong attention to detail and organizational skills are vital.
Familiarity with data analysis and reporting tools is preferred.
Ability to adapt to changing priorities and deadlines is crucial.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Mumbai

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[Full Time] Manager / Sr Manager - AR at Primera Medical

Thu, 29 Jan 2026 12:00:00 +0530

Job Description
We are seeking an experienced Accounts Receivable Leadership role for Manager / Sr Manager AR with expertise in physician Billing and US Healthcare, would be responsible for managing the billing and collection of payments for medical services provided by the hospital. They will work closely with the billing team and other departments to ensure timely and accurate billing, posting of payments, and follow-up on outstanding balances.

Role & responsibilities :
Oversee the hospitals accounts receivable operations, including billing, collections, and follow-up on outstanding balances
Manage a team of billing specialists and other staff responsible for accounts receivable functions
Ensure timely and accurate posting of payments, adjustments, and denials to patient accounts
Develop and implement processes to improve billing and collections efficiency and effectiveness
Analyze accounts receivable reports and key performance indicators to identify trends, opportunities for improvement, and potential issues
Work collaboratively with other departments to ensure accurate billing and timely resolution of payment-related issues
Maintain knowledge of current US healthcare regulations and reimbursement policies to ensure compliance with billing requirements
Implement and manage effective policies and procedures for accounts receivable management
Provide training and support to staff regarding billing procedures, policies, and regulations
Perform other duties as assigned

Preferred candidate profile :

Bachelor's degree in Healthcare Administration, Business Administration, or related field
At least 12 to 16 years of experience in hospital billing and accounts receivable management, preferably in a leadership role
Thorough understanding of US healthcare regulations and reimbursement policies
Knowledge of healthcare billing and coding systems, including ICD-10 and CPT coding
Experience managing and leading teams
Excellent communication, analytical, and problem-solving skills
Strong attention to detail and ability to work under pressure to meet deadlines
Proficient in Microsoft Office Suite, particularly Excel, and Word
Ability to adapt to changing priorities and handle multiple tasks simultaneously.
If you meet the above qualifications and are interested in this opportunity, please submit your resume to mvuyyala@primehealthcare.com
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Primera Medical
Location(s): Hyderabad

Apply

[Full Time] Air Ticketing Staff (Domestic / International / Implant) at Shrishti Tours Travels

Sun, 25 Jan 2026 12:00:00 +0530

Job Description
Ticketing Executives Domestic Counter / International Counter / Corporate Implant

Role & responsibilities
Handling air ticketing bookings, reissues, cancellations and refund
Managing domestic and/or international itineraries
Fare checking, routing and PNR management
Coordinating with clients, airlines and consolidators
Implant roles will involve dedicated handling of corporate accounts and travel policy compliance
Knowledge of Amadeus / Portal issuance

Preferred candidate profile
Prior experience in air ticketing (domestic / international / corporate)
GDS knowledge preferred (Amadeus)
Good communication and client-handling skills
Ability to work under pressure and meet deadlines
Ability to handle clients and be availble for client calls
Basic knowledge of Excel and MIS reporting preferred

Candidates available for immediate joining or short notice will be given preference.

Location : New Marine Lines

Interested candidates may apply via Naukri or send their CV to: mdoffice@sttpl.net
Job Classification
Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Shrishti Tours Travels
Location(s): Mumbai

Apply

[Walk-ins] AM Ops (ACCM) at TP

Fri, 23 Jan 2026 23:06:15 +0530

Job Description
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets
Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects
Shares best practice and advice to the co-workers in the professional area
Not only generates own workload but outlines directions to others
Can supervise and coordinate lower-level specialists being single point of contact in complex matters
Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team
Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope
Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Walk-ins
Contact Details:
Company: Teleperformance (TP)
Location(s): Kolkata

Apply

[Full Time] Work Force Management Manager at IntouchCX

Fri, 23 Jan 2026 12:00:00 +0530

Job Description
About the Job

We are changing the way people think about customer care, and we need your help!

Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. Were looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.

As Workforce Manager, You Will

Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners

Interact with external partners and develop long term relationships

Assist in analyzing partner metrics and staffing on a consistent basis

Make recommendations for efficiencies on programs

Actively manage, support, motivate and retain members of the Workforce team

Participate in Sales meetings and requests for information

Maintain awareness of emerging industry tools

As Workforce Manager, You Have

A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business)

Experience working with Aspect software (considered an asset)

Strong analytical, problem-solving, technical, information-management and decision-making skills

Demonstrated strong interpersonal and communication skills

Superior organizational skills and the ability to follow through

Ability to work in a fast-paced, hectic & changing environment

Ability to effectively interact with employees at all levels and people from diverse backgrounds

Ability to think strategically

Ability to plan and monitor for results
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Full Time] Openings For Team Lead - Voice Process - Mumbai at Hexaware Technologies

Fri, 23 Jan 2026 12:00:00 +0530

Job Description
Job description

Should have minimum 4+ years of experience in BPO.
International Voice experience is mandate.
Should have been designated as a Team Lead for at least 2 years on papers.
Should be able to calculate Attrition, Shrinkage, AHT.
Should be aware of NPS, Repeat & Churn.
Should be aware of Occupancy and Utilization formulas.
Candidate should have good communication.
Location: Preferred Chennai based candidates.
Shifts timings
Complete night shift
Week Off
5 Days working, 2 days week off
Only female candidate preferred

Interested candidates reach out to:

Email: poojam3@hexaware.com
Contact: 7869304456
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Hexaware Technologies
Location(s): Mumbai

Apply

[Full Time] Claims/Insurance claims at Genpact

Fri, 23 Jan 2026 09:41:38 +0530

Job Description
Process Associate/ Process Developer - Claims
Ready to shape the future of work?
At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of Process Associate/ Process Developer, Claims
Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and claims processes to process transactions for the Claims Support Teams and communicate with the Onsite Team.
Responsibilities
    Transaction processing for Claims Support Teams
    Communicating with the Onsite Team
    Responsible for FNOL Indexing, Set Up, Payments processing, Diary set up, Closing file, Updating reserves and Vendors
    Responsible to comprehend, good customer service attitude to clearly articulate the resolution
    Responsible to handle varied volumes of workloads and to reach targets and deadlines on a timely basis
Qualifications we seek in you
Minimum Qualifications
    Graduate (in any discipline)
    Relevant work experience for London Market Insurance preferred
    Should have wing to wing knowledge of the Claims lifecycle
    Must demonstrate and foster customer focus, teamwork, accountability, initiative and innovation.
    Fluent in English language- both written and oral
Preferred Qualifications
    Insurance domain awareness
    Good knowledge of MS Office
    Preferred with certification on one of the streams i.e. CII London i.e. ALMI, FIT or Cert CII or equivalent or AINS, CPCU certification
    Knowledge of Bureau/Non Bureau market
    Knowledge of FNOL, Invoice, BDX documents
    Exposure to Reinsurance Market and it's types such as Prop and Non prop
    Exposure to Treaty and Fac Reinsurance
Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Genpact
Location(s): Noida, Gurugram

Apply

[Full Time] International Ticketing Executive at Talent Corner

Thu, 22 Jan 2026 14:47:49 +0530

Job Description
International Air Ticketing on GDS
Galileo & Amadeus.
Tour Packages
Required Candidate profile
Superior Interpersonal and Communication skills
International exposure preffered.
Experience in the travel and tourism industry is a plus
Bachelors degree in business, Management, Hospitality.
Job Classification
Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Talent Corner
Location(s): Delhi, NCR

Apply

[Full Time] Assistant Manager at ManpowerGroup

Thu, 22 Jan 2026 14:01:12 +0530

Job Description
We are Hiring | Assistance Manager International BPO (Voice Process)
Location: Noida & Gurgaon
Job Role: Assistance Manager International Voice Process

Experience Required:
7 years of experience in International BPO Voice Process
Strong experience in team handling, performance management & client metrics

Salary: Up to 10 LPA + 1 LPA variable
(Depending on interview performance & last drawn salary)

Work Details:
5 Days Working
Split Week Offs
24x7 Shifts
Perks & Benefits:
Cab Facility
Meal Provided

Key Responsibilities:
Manage team KPIs & productivity.
Handle escalations and quality metrics.
Coach, mentor & motivate team members.
Ensure SLA adherence and customer satisfaction.

Interested candidates can DM me or apply for more details.
mansi.sharma@manpower.co.in
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time
Contact Details:
Company: ManpowerGroup
Location(s): Noida, Gurugram

Apply

[Full Time] Assistant Manager Business Banking & Agri Operations at Genpact

Thu, 22 Jan 2026 13:47:00 +0530

Job Description

Ready to shape the future of work?

AtGenpact, we dont just adapt to changewe drive it. AI and digital innovationare redefining industries, and were leading the charge. Genpacts AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges.

Ifyou thrive in a fast-moving, tech-driven environment, love solving real-worldproblems, and want to be part of a team thats shaping the future, this is yourmoment.

Genpact(NYSE: G) is anadvanced technology services and solutions company thatdeliverslastingvalue for leading enterprisesglobally.Through ourdeepbusiness knowledge, operational excellence, and cutting-edge solutions wehelp companies across industries get ahead and stay ahead.Powered bycuriosity, courage, and innovation,our teamsimplementdata, technology, andAItocreate tomorrow, today.

Inviting Applications for Assistant Manager Business Banking & AgriOperations
Role Overview
Genpact is inviting applications for the role of Assistant Manager, Business& Agri Banking Operations. This role is ideal for a customer-centricoperations leader with strong expertise in Business Banking and Agri LendingOperations.
As an Operations Manager, you will lead a team of business banking analysts& SMEs, manage end-to-end service delivery, and partner closely withGenpacts Customer Experience Management teams and global banking clients toimprove customer journeys and operational outcomes.
The ideal candidate will bring deep domain expertise in Lending Operations, astrong people leadership & customer first mindset, and the ability tochallenge the status quo through innovation, automation, and continuousimprovement.

Responsibilities
As part of the Business Banking Services team, you will be responsible foroverseeing end-to-end Business Banking Operations, ensuring delivery excellenceacross service levels, compliance, and client satisfaction.
Key responsibilities include:
    Handle client operations for business lendingactivities, including Booking and Servicing functions, ensuring accuracy,timeliness, and compliance with banking standards.
    Audits data transactions and takes/makes client calls,is responsible for adhering to defined performance level parameters(efficiency, quality etc.)
    Bring deep domain expertise in business lendingoperations and act as the subject matter authority for client and internalteams.
    Apply proactive problem-solving approaches byanticipating potential challenges and addressing them before they escalate intoissues.
    Drive better margins by ensuring optimal utilizationof resources, automation of manual efforts, and strategic workforce deployment.
    Participate in cross-functional discussions on processstandardization, system validation, customization, and integration of newtechnologies and tools to enhance reporting accuracy and process efficiency.
    Engage actively in new client pilots, solution design,and process reviews for new opportunities, ensuring seamless implementation andsteady-state delivery.
    Ensure strict adherence to SLAs, compliance standards,and data security protocols in line with client and regulatory expectations.
    Lead, mentor, and inspire teams, building a positiveand collaborative work environment that promotes accountability, learning, andhigh performance.
    Challenge the status quo by bringing innovativeperspectives and continuously identifying new ways of working that improveefficiency and client satisfaction.

Qualifications we seek in you
Minimum qualifications
    Graduation (Bachelors Degree in Commerce/Financepreferable)

Preferred qualifications
    Strong understanding of the end-to-end loan lifecycle,including origination, document preparation, loan booking, servicing, andclosure.
    Prior experience in Business/Retail Banking/Mortgageor Finance industry. Any experience in working with Australian Bank/Mortgage ofFinance industry would be helpful
    Experience in handling medium to large teams (20-25+FTEs) in a BPO or Banking operations setup.
    Expertise in execution, solution identification,process mapping, and process documentation.
    Strong capability to manage and enhance clientrelationships, ensuring operational continuity, satisfaction, and long-termengagement.
    Excellent Interpersonal skills
    Experience using MIS tools and technologies (Excel,Power BI, SQL, or equivalent) to monitor performance and operationalefficiency.
    Proficient in MS Office skills including MS Excel

Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, anddigital innovation
Make an impact Drive change for global enterprises and solve businesschallenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuouslearning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who pushboundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness- built on a foundation of integrity and inclusion - allow your ideas to fuelprogress
Come join the tech shapers and growth makers at Genpact and take your career inthe only direction that matters: Up.
Lets build tomorrow together.

Genpactis an Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin,citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process jobapplications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Genpact
Location(s): Jaipur

Apply

[Full Time] Operations Manager at IntouchCX

Thu, 22 Jan 2026 12:00:00 +0530

Job Description
About the Job
Were searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campuss overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.
As Operations Manager, You Will
Ensure proper planning, staffing and direction of the operational functions
Manage and supervise teams
Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Develop customized reporting to measure and track operational statistics, data and results
Develop solutions to improve business performance and partner success
Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
Motivate teams through relationship building and real-time coaching
Develop and deploy incentive programs to motivate employees to achieve desired outcomes
Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
As Operations Manager, You Have
Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
A minimum of 5 years of experience in the contact center industry
At least 3 years of experience in an Operations Management role overseeing front-line employees
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills; listening, verbal and written
Ability to assess the big picture and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
Ability to type 30 WPM with accuracy
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

Apply

[Full Time] Medical Officer at Prominent Consultant

Thu, 22 Jan 2026 12:00:00 +0530

Job Description
Knowledge of basic level of health care data analysis and clinical review. Sound knowledge of medical terminology, assessments, patient evaluation, and clinical medicine. Analyzing and summarizing medical records for pre and post settlement projects.
Job Classification
Industry: Chemicals
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Prominent Consultant
Location(s): Vadodara

Apply

[Full Time] AVP- International BPO Voice Operations at NLB Services Pvt. Ltd.

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Experience - Please share your profile at

surbhi.malhotra@nlbtech.com

US Banking Customer Service
(Inbound Voice Process)
Location: Gurgaon and Noida
Employment Type: Full-Time
Shift: US Time Zone / Night Shift (IST)
Position Summary
As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. This role demands a seasoned professional with 1315 years of contact center experience, including 68 years in a managerial role, who can ensure exceptional service delivery, compliance, and client satisfaction.
The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to drive performance and meet client expectations.
Key Responsibilities
Client & Stakeholder Engagement:
- Act as the primary liaison for client communication and relationship management.
- Ensure alignment with client objectives and deliverables.
- Manage escalations and provide timely resolutions.
Operational Governance:
- Deliver all contractual SLAs and KPIs (CSAT, AHT, Quality, FCR, Compliance).
- Implement continuous improvement initiatives to enhance efficiency and customer experience.
- Ensure adherence to US Banking compliance standards.
-Optimize schedule adherence and manage shrinkage.
Leadership & People Management:
- Lead and mentor a team of supervisors and agents to achieve performance goals.
- Foster a culture of accountability, engagement, and excellence.
- Build high-performing teams through coaching, mentoring, and succession planning.
- Monitor attrition and engagement scores, implement retention strategies.
Technology & Workforce Optimization:
- Ensure optimal use of Genesys for routing and reporting.
- Leverage WFM reports for accurate forecasting, scheduling, and adherence.
Performance Reporting:
- Analyze operational data to identify trends and implement corrective actions.
- Prepare and present performance reports to client stakeholders.
Required Skills & Experience
- Total Experience: 1315 years in contact center operations.
- Managerial Experience: 68 years managing inbound voice processes.
- Domain Expertise: US Banking Inbound customer service operations.
- Technical Skills: Genesys platform, SLA/KPI management.
- Client-Centric Approach: Strong stakeholder and client management skills.
- Leadership: Proven ability to lead and develop large teams.
- Communication: Exceptional verbal and written communication skills.
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Head - Operations
Employement Type: Full time
Contact Details:
Company: NLB Group
Location(s): Noida, Gurugram

Apply

[Walk-ins] Center Manager at OYO

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Key Responsibilities
Centre Operations
Manage day-to-day operations of the centre, ensuring seamless service delivery.

Ensure infrastructure, housekeeping, security, and maintenance are maintained as per Innov8 standards.

Conduct regular audits and ensure compliance with SOPs, safety, and hygiene standards.

Member Experience
Own member onboarding, engagement, and retention.

Act as the first point of contact for member concerns and ensure quick resolution.

Drive high service quality and positive customer reviews.

Revenue & Business Performance
Drive centre occupancy and revenue through upselling, renewals, and walk-ins.

Support the sales team with site visits, closures, and client relationships.

Monitor ARR, occupancy, and cost controls to meet profitability targets.

People Management
Lead, train, and motivate centre staff including FOE, housekeeping, and vendors.

Manage rosters, attendance, performance reviews, and team discipline.

Build a strong service culture and reduce attrition.

Vendor & Stakeholder Management
Manage vendors for housekeeping, security, maintenance, and supplies.

Coordinate with landlords, local authorities, and internal teams (Sales, Finance, HR).

Ensure timely billing, PO adherence, and cost optimization.

Reporting & Compliance
Prepare daily, weekly, and monthly MIS on operations, revenue, and issues.

Ensure statutory compliance and internal reporting accuracy.

Escalate risks and operational challenges proactively.
Job Classification
Industry: Hotels & Restaurants
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Walk-ins
Contact Details:
Company: OYO
Location(s): Hyderabad

Apply

[Full Time] Ticketing Executive/Agent - (Goregaon Mumbai) at Talent Corner

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Issue and confirm flight, train,event tickets
Assist customers in reservations, seating, special request
Record transactions, passenger information's & Ticketing related work.
Required Candidate profile
Superior Interpersonal and Communication skills
Exp. in the travel and tourism industry is a plus
responsibilities will involve issuing tickets, processing reservations, seamless travel for customers
Job Classification
Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Talent Corner
Location(s): Mumbai

Apply

[Full Time] Manager- International BPO Operations at NLB Group

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Experience - Please share your profile at

surbhi.malhotra@nlbtech.com

US Banking Customer Service
(Inbound Voice Process)
Location: Gurgaon and Noida
Employment Type: Full-Time
Shift: US Time Zone / Night Shift (IST)
Position Summary
As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. This role demands a seasoned professional with 1315 years of contact center experience, including 68 years in a managerial role, who can ensure exceptional service delivery, compliance, and client satisfaction.
The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to drive performance and meet client expectations.
Key Responsibilities
Client & Stakeholder Engagement:
- Act as the primary liaison for client communication and relationship management.
- Ensure alignment with client objectives and deliverables.
- Manage escalations and provide timely resolutions.
Operational Governance:
- Deliver all contractual SLAs and KPIs (CSAT, AHT, Quality, FCR, Compliance).
- Implement continuous improvement initiatives to enhance efficiency and customer experience.
- Ensure adherence to US Banking compliance standards.
-Optimize schedule adherence and manage shrinkage.
Leadership & People Management:
- Lead and mentor a team of supervisors and agents to achieve performance goals.
- Foster a culture of accountability, engagement, and excellence.
- Build high-performing teams through coaching, mentoring, and succession planning.
- Monitor attrition and engagement scores, implement retention strategies.
Technology & Workforce Optimization:
- Ensure optimal use of Genesys for routing and reporting.
- Leverage WFM reports for accurate forecasting, scheduling, and adherence.
Performance Reporting:
- Analyze operational data to identify trends and implement corrective actions.
- Prepare and present performance reports to client stakeholders.
Required Skills & Experience
- Total Experience: 1315 years in contact center operations.
- Managerial Experience: 68 years managing inbound voice processes.
- Domain Expertise: US Banking Inbound customer service operations.
- Technical Skills: Genesys platform, SLA/KPI management.
- Client-Centric Approach: Strong stakeholder and client management skills.
- Leadership: Proven ability to lead and develop large teams.
- Communication: Exceptional verbal and written communication skills.
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: NLB Group
Location(s): Noida, Gurugram

Apply

[Freshers] Process Executive - Fresher Hiring at Cognizant

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Role & responsibilities
0- 1 year of exp
Freshers
Good Communication skills
Mapping Knowledge
Analytical thinking
Monday to Saturday Rotational week off.
6:30pm to 4:30am shift
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Freshers
Contact Details:
Company: Cognizant
Location(s): Hyderabad

Apply

[Full Time] Senior Operations Manager at Nand Imperial

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Manage complete operational workflow for brand activations, events, exhibitions, and BTL marketing projects.Coordinate with clients, internal teams, vendors, and on-ground staff to ensure flawless project execution. Handle costing, budgeting
Required Candidate profile
Proven experience in event operations, brand activations, or experiential marketing.Strong project management and coordination skills
Job Classification
Industry: Events / Live Entertainment
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Head - Operations
Employement Type: Full time
Contact Details:
Company: Nand Imperial
Location(s): Delhi, NCR

Apply

[Full Time] Hiring Department Manager-Karnataka at DMart

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Role-Department Manager
Age- Upto 32 Years
Education: Graduation / Any Diploma
Industry: Manufacturing, Retail, Mall Operations, Cinema, Restaurant

Job Description:

Is responsible for store opening/closing based on the shift.
Conduct floor walk with purchase to ensure Hygiene, FIFO, timely refilling, proper display & correct price boards.
Conduct Daily briefing for SA along with floor officer and for Cashier & Packers along with cash officer.
Participate in weekly store meeting, weekly briefing for security staff, housekeeping staff and promoters.
Track the daily KRAs for staff motivation & engagement. Guide the officer (floor, cash) for delegating task based on daily attendance of staff.
Handle routine asset maintenance issues by coordinating with vendor, maintenance team.
Supervise daily Perpetual Inventory and 10 item stock take.
Ensure adherence to processes as per guidelines at receiving, on the floor and at the cash point to control pilferage.
Monitor daily cash handover to bank and follow strong room process at opening, closing.
Check the SRT register and ensure process is followed. Handle customer complaints and queries.
Supervise availability of Trollies, Baskets & bags for customer convenience and keep track of the trolley count on daily basis.
Implement the suggestions of Process Audit & Fire Safety Audit by providing guidance to team.
Assist ASM/SM to prepare a plan with timelines for stock take, delegate task, monitor & follow up.
Lead & actively participate in the Emergency Response Team, Fire Mock Drill (safety day). Coordinate with maintenance team for Dry Run of critical equipment.
Conduct On the Job Training for Junior /Floor Officers, existing SAs.
Ensure freshness, availability & visibility of Top Selling, Focus SKUs in noncore, coordinate with category & execution for identifying slow/non moving SKUs, implement mark down, partial mark down, write off.
Interacting with government official during their visit to the store and coordinating with relevant departments, functions.

Interested candidates can send their resume on: hardika.purohit@dmartindia.com

Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: DMart
Location(s): Bengaluru

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[Full Time] Area Revenue Head - Srinagar at OYO

Tue, 20 Jan 2026 12:00:00 +0530

Job Description

JOB DESCRIPTION
AREA REVENUE HEAD

About OYO
OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes
by providing full-stack technology products and services that aims to increase revenue and ease
operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the
world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and
home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique
business model that helps its patrons transform fragmented, unbranded and underutilized hospitality
assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides
its customers with access to a broad range of high-quality storefronts at compelling price points.
Website Link
Location
https://www.oyorooms.com/
Multiple
Role Type
Field Role (involves daily travel), Mon-Sat
What will you be doing

Lead a team of Relationship Managers/Revenue Leads to strategize and drive revenue metrics in
the designated territory.

Help generate revenue by driving occupancy and ensuring availability of sellable rooms
Ensure collection of accounts receivable/outstanding amount from clients/accounts
Maintain and review monthly sales tracker of accounts and targets
Share regular feedback on market conditions, trends, competition, pricing and other factors
influencing on ground business

Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues
proactively
Ensure cluster performance of Cx metrics against target, especially driving guest experience
performance for bottom properties in the cluster
Ensure quality standards to promote repeat business. Implement and lead new initiatives at
property to maintain great guest experience.
Resolve issues arising between property owners, customers & internal team

Cross-functional approach through coordination with multiple teams across organization.
Ensuring occupancy (URNs) month on month
Prepaid (PP) & Pay at Hotel (PAH) realization
Ensuring daily availability of Sellable rooms (DSRN)
Ensuring customer (Cx) metrics
Key Performance
Indicators
Required Skills
Networking ability
Soft Skills (ERP/APP usage, Excel, Email Writing)
Excellent communication skills (verbal and written)
Good negotiation skills

Analytical ability
Who are we looking for
7 - 8 years of overall experience in sales & operations
Min 3-4 years of experience in a people manager capacity
Experience in Hotel Industry would be an added advantage

Job Classification
Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Head - Operations
Employement Type: Full time
Contact Details:
Company: OYO
Location(s): Srinagar

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[Full Time] Analyst at eClerx

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Description
Main Responsibilities:

Manage the Chat volume, Daily attendance and Program break schedules

Work closely with the operations team to analyze and help improve their delivery processes

Generate ideas for process and service improvement planning

Produce daily, weekly and monthly internal reports
Skills and Qualifications:

Demonstrate sound work ethic

Must have basic level Microsoft Excel skills

Attention to detail and high level of accuracy

Ability to multi-task, focus and complete reports for extended periods of time
Personal Attributes:

Ability to take initiative

Flexible team player with a positive attitude

Must have good time management with the ability to work with minimal supervision and under tight timelines

Capable of managing multiple, simultaneous projects

Must be friendly and professional with a positive attitude

Organized with the ability to quickly and effectively adapt to change

Excellent attendance record

Able to communicate professionally - oral and written

Problem solving skills
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

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[Full Time] Collection Team Lead at Teleperformance (TP)

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Greeting from Teleperformance...!

Looking for immediate joiner
Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ DRA Collection Team Lead in Operations department on papers for minimum 1 year, preferably.
Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process
Salary upto 5 LPA
Contact HR:- Yamanur K- 9449900627 or WhatsApp your CV. yamanurappa.kuri@teleperformancedibs.com
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Hyderabad

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[Full Time] Reservation Supervisor at OYO

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Job Summary

The Reservation Supervisor is responsible for overseeing the reservations team, ensuring accurate booking processing, maximizing room occupancy, and delivering excellent customer service. This role involves coordinating with front office, sales, and revenue management teams to meet business goals.

Key Responsibilities

Supervise and guide the reservations team on daily booking operations

Handle room reservations through phone, email, OTAs, and booking systems

Ensure accuracy of reservations, rates, and guest information

Monitor room availability and coordinate with Front Office and Sales teams

Manage group bookings and special requests

Resolve guest issues related to reservations professionally

Prepare daily and monthly reservation reports

Ensure compliance with hotel policies and procedures

Train new reservation staff and support team development

Requirements & Qualifications
Bachelors degree or Diploma in Hospitality Management (preferred)

24 years of experience in hotel reservations or front office

Prior supervisory experience is an advantage

Knowledge of hotel PMS systems (Opera, IDS, CRS, etc.)

Strong communication and leadership skills

Good organizational and problem-solving abilities

Ability to work flexible shifts, including weekends and holidays

Skills
Team leadership and coordination

Customer service excellence

Attention to detail

Time management

MS Office and reservation software proficiency
Job Classification
Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time
Contact Details:
Company: OYO
Location(s): Noida, Gurugram

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[Full Time] Store Manager (Retail Operation Profile) at DMart

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Designation : Store Manager
Experience : 10+ years
Age : Upto 36 Years
Qualification : Any Graduate / Any Post Graduate
Reporting : Area Manager
Preferred Industries : Manufacturing (Production Assembly), QSR, FMCG - General Trade & Multiplex Cinema & Hospitality

Job Responsibilities:

1. Timely opening of store and adherence to all the processes at store opening
2. Optimum utilization of manpower & team development
3. Customer satisfaction
4. Avoid stock outs & loss of sale
5. Pilferage control
6. Team building & team development
7. Customer convenience & service
8. Adherence to process audit recommendations
9. Statutory compliance
10. Safety of store assets & property

Please share your updated resume at abhinita.r@dmartindia.com
Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: DMart
Location(s): Kolhapur

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[Full Time] Urgent Opening - Store Manager/ Assistant Store Manager at DMart

Tue, 20 Jan 2026 12:00:00 +0530

Job Description
Designation: Store Manager/ Assistant Store Manager
Experience: 8 to 15 years
Industry: Hospitality / FMCG / Manufacturing / QSR / Automobile
Education: Any Graduate / Post Graduate
Age: Max upto 36 years
Location: Across Telangana & AP

Skills:-
Leadership skills
Analytical skills
Good communication skills
Coordination skills
Quick & Right Decision Making
Computer Savvy

Responsibilities:-
Timely opening of Store and adherence to all the processes at store opening
Optimum utilization of manpower & Team Development
Customer Satisfaction/ Service, Avoid stock outs, loss of sale
Loss Prevention, Customer Satisfaction & Service
Pilferage Control
Asset Maintenance, customer convenience & service
Team Building, Employee Engagement
Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale
Smooth Stores operation
Statutory Compliance
Safety of store Assets & Property
Interested Candidates can share their updated profile to mitra.vinda@dmartindia.com
Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: DMart
Location(s): Anantapur

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[Full Time] Associate - Patient Experience Management at Manipal Hospitals

Mon, 19 Jan 2026 12:00:00 +0530

Job Description
Job Description: As a Associate - Patient Experience Management at Manipal Hospitals, you will play a pivotal role in enhancing the overall patient experience throughout their journey within the healthcare system. You will be responsible for engaging with patients, addressing their concerns, and ensuring that they receive the highest level of service and care. Your ability to communicate effectively and empathetically will be crucial in assisting patients from admission through discharge, and in facilitating various services to improve satisfaction. Key Responsibilities: - Serve as the primary point of contact for patients, providing information and assistance regarding services, departments, and procedures.
- Address patient inquiries and concerns promptly and effectively to enhance their overall experience.
- Collaborate with clinical and non-clinical staff to resolve patient issues and ensure seamless service delivery.
- Collect feedback from patients regarding their experiences, and utilize this information to identify areas for improvement.
- Educate patients on hospital policies, payment processes, and available services, while maintaining a supportive and informative approach.
- Participate in patient experience improvement initiatives and contribute to the development of programs aimed at enhancing service quality.
- Maintain accurate records of patient interactions and follow up on unresolved issues in a timely manner. Skills Required: - Excellent communication and interpersonal skills to build rapport with patients and staff.
- Strong problem-solving abilities to address patient concerns effectively.
- Empathetic and compassionate approach to patient care.
- Ability to handle stressful situations with professionalism and poise.
- Attention to detail and strong organizational skills. Tools Required: - Proficiency in using customer relationship management (CRM) software for tracking patient interactions.
- Familiarity with hospital information systems and electronic health records (EHR).
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation.
- Understanding of patient feedback tools or survey software to collect and analyze patient experiences.

Roles and Responsibilities
About the Role:
- The Associate will focus on enhancing patient satisfaction and engagement throughout their healthcare journey.
- This role involves direct interaction with patients, addressing their concerns and ensuring a smooth experience from admission to discharge.
- The executive will play a key role in collecting feedback to improve services and drive quality initiatives within the hospital. About the Team:
- You will work alongside a dedicated team of healthcare professionals committed to providing excellent patient care.
- The team emphasizes collaboration, communication, and empathy to address patient needs effectively.
- Regular training and development opportunities will be provided to enhance skills related to patient experience management. You are Responsible for:
- Engaging with patients to understand their needs and expectations, and providing timely solutions to their issues.
- Monitoring patient feedback through surveys and direct interaction to identify areas for improvement.
- Collaborating with medical and administrative staff to ensure that patient care protocols are upheld and communicated effectively. To succeed in this role you should have the following:
- Strong communication skills, both verbal and written, to effectively interact with patients and staff.
- A background in healthcare or customer service will be beneficial for understanding patient needs.
- Empathy and patience, along with problem-solving abilities, to handle various patient situations with care.
- Familiarity with healthcare policies and procedures to navigate patient services effectively.
Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Manipal Hospitals
Location(s): Bengaluru

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[Full Time] Real Time Analyst at IntouchCX

Mon, 19 Jan 2026 12:00:00 +0530

Job Description
About the Job
Were looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.
As Real Time Analyst, You Will
Evaluate large amounts of data
Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
Adjust staffing and scheduling according to changing needs of the business
Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
Monitor schedules and escalate issues regarding attendance adherence
Work with team members to ensure they know their statistics related to the schedule
As Real Time Analyst, You Have
High school diploma or equivalent (required)
Some post-secondary or completion of post-secondary schooling (preferred)
Good communication skills
Advanced knowledge of MS Word and Excel
Adaptability to learn a variety of software programs
A high level of accuracy with regards to data entry
Strong analytical and problem solving skills
Willingness to learn and adapt to working in a new environment
The ability to multitask and self-manage your work day
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Full Time] Openings For Quality Analyst - International Process - Chennai at Hexaware Technologies

Mon, 19 Jan 2026 12:00:00 +0530

Job Description
Should have at least 1 year of experience designated as quality analyst on papers.
Should have hands on experience with 7QC tools and should be part of feedback and coaching.
Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
Should be aware about master calibration
Should be aware about TNA & TNI
Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience.
Required to provide detailed analysis for escalations, product and process changes/launches.
Coordinate for calibration sessions and adherence towards enhancing calibrated process performance.

Interested candidates reach out to
Email id: pavithras19@hexaware.com
Contact Number : 9626261016
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Hexaware Technologies
Location(s): Chennai

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[Full Time] Openings For Team Lead - International Process - Chennai at Hexaware Technologies

Mon, 19 Jan 2026 12:00:00 +0530

Job Description

Should have minimum 4+ years of experience in BPO.
International Voice experience is mandate.
Should have been designated as a Team Lead for at least 2 years on papers.
Should be able to calculate Attrition, Shrinkage, AHT.
Should be aware of NPS, Repeat & Churn.
Should be aware of Occupancy and Utilization formulas.
Candidate should have good communication.
Location: Preferred Chennai based candidates.
Shifts timings
Complete night shift
Week Off
5 Days working, 2 days week off

Interested candidates reach out to:

Email: NandhiniA1@hexaware.com ,
Contact: 7358342513
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Hexaware Technologies
Location(s): Chennai

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[Full Time] Guest Delight Manager/ Restaurant Manager at DMart

Sun, 18 Jan 2026 19:12:37 +0530

Job Description
Role & responsibilities

Operations: Manage daily opening/closing, speed of service, and adherence to brand standards.
Team Leadership: train, and schedule staff; conduct performance reviews.
Financials: Manage P&L, control food and labour costs, and drive sales growth.
Inventory: Order supplies, manage stock levels, and minimize waste/pilferage.
Customer Service: Resolve complaints and ensure high guest satisfaction.
Compliance: Maintain strict food safety (FSSAI/Health Dept), hygiene, and fire safety standards.
Preferred candidate profile

Experience in MNC QSR Brands with Graduation
Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: DMart
Location(s): Visakhapatnam

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[Full Time] Pharmacy Incharge at Manipal Hospitals

Sun, 18 Jan 2026 16:36:32 +0530

Job Description
To ensure customer satisfaction (both internal and external), while maintaining a healthy operating margin in line with the hospital objectives. To operate the pharmacy in accordance with Good Dispensing practice.
Plan, organize and supervise activities in the hospital pharmacy areas according to hospital policies and directives.
Maintain departmental quality assurance program, safety & environment
Ensure continuous supply of drugs and medicines and avoid out of stock situations in order to obtain maximum customer satisfaction
Ensure proper maintenance of inventory records
Be responsible for ordering pharmaceutical drugs & control of inventory in accordance with the annual budget and organizational objectives and policy
Be responsible for cost control of drug purchases by negotiations and contracts.
Be responsible for accurate dispensing of medications and also liaising with nursing and medical staff concerning prescriptions orders, drugs and pharmaceutical details, resident reactions, errors and complaints.
Establish a Hospital Drug formulary in consultation with the PTC. Evaluate and review medications for addition to or deletion from the Formulary based on drug control reviews, Value analysis.
Ensure physical verification and reports. maintain process to avoid pilferage and obsolescence.
Maintain and updates the Item Master with accurate specifications, (VAT, PUOM and IUOM).Purchase unit of measurement, Issue unit of measurement.
Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Manipal Hospitals
Location(s): Pune

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[Full Time] Operations Manager/Executive at sasteghar.com

Sun, 18 Jan 2026 03:23:44 +0530

Job Description
Job Title: Operations Manager
Company: Sasteghar.com
Location: Mohali (On-site)
Experience: 710 Years
Industry: Real Estate / Property Consulting
Employment Type: Full-Time
Job Summary
Sasteghar.com is looking for a highly organized and experienced Operations Manager to oversee daily business operations, streamline internal processes, manage documentation & compliance, and act as a key liaison between internal teams and external stakeholders. The ideal candidate will play a critical role in ensuring operational efficiency, process discipline, and business scalability.
Key Responsibilities
Operations & Process Management
Oversee day-to-day operations across sales, CRM, site visits, documentation, and back-office functions.

Design, implement, and improve SOPs to ensure smooth and standardized operations.

Monitor operational KPIs, turnaround time, and team productivity.

Documentation & Compliance
Handle end-to-end real estate documentation including agreements, allotment letters, booking forms, and coordination for registry-related paperwork.

Ensure compliance with RERA guidelines, company policies, and legal requirements.

Maintain accurate records and audit-ready documentation.

Liaison & Coordination
Act as a liaison between builders, channel partners, legal teams, banks, and internal sales teams.

Coordinate with finance teams for payment tracking, commissions, invoicing, and reconciliation.

Support management with reports, MIS, and operational insights.

Team Management
Lead and supervise operations executives and support staff.

Conduct training, performance monitoring, and workflow planning.

Ensure discipline, accountability, and adherence to company processes.

Client & Stakeholder Support
Resolve operational escalations related to bookings, documentation, and post-sales processes.

Ensure a smooth customer experience from booking to possession support.

Required Skills & Competencies
Strong experience in real estate operations, documentation, and liaison work.

Excellent organizational and multitasking abilities.

Strong communication and coordination skills.

Proficiency in CRM systems, MS Excel, Google Sheets, and MIS reporting.

Problem-solving mindset with attention to detail.

Ability to work under pressure and manage multiple stakeholders.

Preferred Qualifications
Bachelors degree in Business Administration, Management, or a related field.

Prior experience in real estate brokerage, developer firm, or channel partner setup is mandatory.

Knowledge of local real estate laws, RERA norms, and registration processes.
Job Classification
Industry: Real Estate
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: sasteghar.com
Location(s): Mohali, Chandigarh

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[Full Time] Operations Manager at Amrs

Sun, 18 Jan 2026 02:28:53 +0530

Job Description
Role Summary

We are seeking a detail-oriented and organized Backend Executive to support sales, operations, and documentation processes. The role plays a critical part in ensuring smooth coordination between teams, accurate data management, and timely execution of backend activities.

Key Responsibilities

Maintain and update sales data, customer records, and MIS reports

Coordinate with sales teams for bookings, documentation, and follow-ups

Prepare and manage agreements, allotment letters, payment schedules, and reports

Track customer payments, receipts, and handover documentation

Ensure data accuracy in CRM, Excel, and internal systems

Support coordination with legal, accounts, and operations teams

Handle customer queries related to documentation and backend processes

Maintain proper filing (digital and physical) of all records

Assist management with reports, dashboards, and performance summaries

Required Skills & Competencies

Strong proficiency in MS Excel and basic knowledge of CRM systems

Good communication and coordination skills

High attention to detail and data accuracy

Ability to multitask and manage deadlines

Basic understanding of real estate documentation (preferred)

Eligibility & Qualifications

Graduate in any discipline

14 years of experience in backend operations, sales coordination, or administrative roles

Prior experience in real estate backend operations will be an added advantage

Compensation & Benefits

Competitive salary based on experience and skills

Stable work environment with growth opportunities

Exposure to real estate operations and cross-functional teams
Job Classification
Industry: Real Estate (Co-working)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Amrs
Location(s): Noida, Gurugram

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[Full Time] Patient Coordinator In-house NABH Accredited Hospital at Desun Hospital

Sun, 18 Jan 2026 01:19:50 +0530

Job Description
Role & responsibilities
Coordinate and assist patients on regular basis to support patient admissions, transfers, and discharge process including maintaining daily reports, patient conversion and service delivery.
Act as a communication link between patients, patient families, doctors, and other departments to address patient queries, ensure a smooth patient experience, maintain patient records.
Build and maintain positive relationships with patients, attendants, and visitors.
Provide information about hospital services, doctors, and treatment facilities to ensure patient safety, comfort, and confidentiality.
Assist in patient outreach, feedback collection, and satisfaction follow-ups including supporting patient admissions, follow-ups, and referrals.

Preferred candidate profile
Graduate in any discipline (Healthcare / Management preferred)
2-3 years of experience in hospital coordination, patient services, or client handling preferred
Strong communication and interpersonal skills
Willing to work in rotational shifts including night duty
Basic computer knowledge (MS Word, Excel, PowerPoint)
Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Desun Hospital
Location(s): Siliguri

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[Full Time] Outbound Calling Executive - Travel Insurance at Tripjack

Sat, 17 Jan 2026 23:58:22 +0530

Job Description
Outbound Calling Executive - Travel Insurance
Location : Mumbai.

About Volaron Tech (a subsidiary of Tripjack)
Volaron Tech is a fast-growing, PE-backed company building cutting-edge products in the insurance and value-added services space. We are proud to be a subsidiary of TripJack, Indias leading B2B online travel platform, making us part of the dynamic and high-growth travel industry. Our leadership team brings rich experience from top global organizations like Citi, PhonePe, HDFC Bank, Aviva, Bain etc. At Volaron, were building
innovative solutions with a young and passionate team based in a vibrant co-working space in Mumbais western suburbs. If youre looking to be part of a high-energy environment with exciting growth opportunities,
Role Overview
The Outbound Calling Executive Travel Insurance will be responsible for proactively reaching out to travel agents via outbound calls to promote and sell travel insurance products. The role involves educating agents on available insurance offerings, identifying their needs, supporting policy bookings, and driving conversions while ensuring accurate communication and compliance with regulatory guidelines.The incumbent will also build strong relationships with travel partners, address queries, and coordinate with internal teams to ensure smooth policy issuance and post-sale support.

Key Responsibilities
Make outbound calls to different categories of travel agents to introduce, promote, and sell travel insurance products.
Educate travel agents on insurance coverage, benefits, features, eligibility, and pricing.
Identify agent requirements and recommend suitable travel insurance products.
Assist agents with policy bookings, proposals, and documentation requirements.
Follow up on leads and open opportunities to maximize conversion rates.
Address agent queries and objections in a professional and consultative manner.
Coordinate with internal operations and policy issuance teams to ensure timely processing.
Ensure all outbound communication adheres to IRDAI guidelines, insurer norms, and internal compliance standards.
Maintain accurate records of calls, leads, outcomes, and conversions in CRM or tracking systems.
Achieve assigned call volume, conversion, and revenue targets.
Required Qualifications
Qualifications and Experience required:
14 years of experience in outbound calling, telesales, or insurance sales (travel insurancepreferred).
Experience working with travel agents, B2B sales, or partner management is an advantage.
Graduate in any discipline; insurance certification is a plus.

Key competencies for the role:
Strong communication and persuasion skills.
Ability to explain insurance products clearly and confidently.
Target-driven mindset with strong follow-up skills.
Customer-focused and relationship-oriented approach.
Basic understanding of insurance or willingness to learn.
Job Classification
Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Tripjack
Location(s): Goregaon

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[Full Time] Area Manager, Inbound Operations at Amazon

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Area Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound). Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Process Assistants.
Measures performance, provides feedback, and holds Process Assistants accountable for their performance and the performance of their functions.
Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works closely with support staff (HR Manager, Ficial Manager, Facilities Manager, SLP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
Able to address operational and personnel issues affecting functional area.
Bachelors degree or equivalent
3+ years of performance metrics, process improvement or lean techniques experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience in an operational role
Job Classification
Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Hyderabad

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[Full Time] Associate - Admission & Billing at Manipal Hospitals

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
We are looking for a detail-oriented and organized Billing Associate to manage our company's billing process efficiently. The Billing Executive will be responsible for issuing invoices, maintaining billing records, reconciling discrepancies, and ensuring timely collection of payments. This role requires strong communication skills and the ability to work collaboratively with various departments, including sales and finance.

Roles and Responsibilities
- Prepare and issue accurate invoices to customers based on sales contracts and agreements.
- Verify and update billing information to ensure accuracy and compliance with company policies.
- Perform regular reconciliations of accounts and investigate billing discrepancies with customers.
- Process customer payments and apply them to appropriate accounts in a timely manner.
- Respond to customer inquiries regarding billing issues or payment status.
- Maintain organized billing records and documentation for audits and compliance purposes.
- Collaborate with the sales team to resolve any billing-related issues and improve customer satisfaction.
- Support the finance department in generating reports related to revenue and accounts receivable. Skills and Requirements:
- Strong attention to detail and accuracy in handling numerical data.
- Excellent organizational and time-management skills to prioritize tasks effectively.
- Proficiency in billing software and financial management tools.
- Strong communication skills, both written and verbal, to interact with customers and internal teams.
- Ability to work independently and collaboratively in a fast-paced environment.
- Problem-solving skills to address discrepancies and customer concerns efficiently.
- Basic understanding of accounting principles and practices. Tools Required:
- Familiarity with billing and accounting software (e.g., QuickBooks, SAP, or similar).
- Proficiency in Microsoft Excel for data analysis and report generation.
- Experience with customer relationship management (CRM) systems.
- Knowledge of electronic payment processing methods and platforms.

Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Manipal Hospitals
Location(s): Bengaluru

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[Full Time] Guest Delight Manager/Restaurant Manager at DMart

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Role & responsibilities

Ensuring flawless execution of operations with excellent customer service standards , ensuring the smooth running of shift, Ensure proper utilization of team to get the best efficiency in Restaurant. Optimise use of Equipments. Strict follow on the Hygiene standards which are prescribed by the comapany to meet the Pizza Production at restaurant, zero compromise. To insure the quality parameters to be followed during the operations.
Preferred candidate profile
Manager or similar experience in a reputed QSR brand, Managers with minimum 5-8 years of working experience with QSR
Perks and benefits

Role: Restaurant Manager
Industry Type: Retail
Department: Food, Beverage & Hospitality
Employment Type: Full Time, Permanent Role
Category: F&B Service

Education UG: Graduation Required

Preferred candidate profile

6 -8 yrs experience in QSR industry with UG graduation

Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: DMart
Location(s): Indore

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[Walk-ins] Cluster Head at G4S

Thu, 15 Jan 2026 12:00:00 +0530

Job Description

Operations Management
Formulate & implement cluster strategy linked with Hub
strategy
Directly accountable for planning and organizing branch
operations
Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and
walk-ins
Ensure proper deployment, rostering & attendance of guards
Ensure proper supervision, patrolling & review in terms of day
& night checks
Conduct security audits of large assignments periodically
Forecast, procure and distribute uniforms and office
equipment under clearance from the respective Hub Heads
Maintain consistent, complaint free, high quality service levels
Support and facilitate implementation of corporate projects

:

Job Classification
Industry: Facility Management Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Walk-ins
Contact Details:
Company: G4S
Location(s): Hyderabad

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[Full Time] Manager, Denials Management at CorroHealth

Thu, 15 Jan 2026 12:00:00 +0530

Job Description
About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member s performance objectives as outlined by the Team Member s immediate Leadership Team Member.

Eligibility Criteria: Any Graduation.
8 10 years of overall AR experience, out of which a minimum 4 years in team handling of a team size ranging between 30 to 55 team members.
Excellent communication skills, both verbal and written.
Strong leadership skills & Outstanding organizational skills.
Hands on Experience in generating reports using MS Office Excel, word and MS power point.
Willingness to work continuously in night shiftsKey Responsibilities: Playing an integral part of AR team and will be responsible for efficient and effective management of day to day operations.
Overseeing AR activities to ensure customer service and quality expectations are met.
Be the primary contact for AR questions relating to Client services and operations.
Reviewing reports to identify specific issues, investigate and correct as per the AR guidelines, and implement solutions.
Managing multiple tasks and creating solutions from available information.
Owning challenging people and project assignments independently with ease and delivering fulfilment of work across the company.
Total ownership and leadership responsibility for team development.
Continual improvement of process through regular interactions with clients.
Preparing manuals, training kit and other documentations for the processes
Preparing the month end reports and invoicing the clients.
Evaluating the trends and comparison on month end collections for each client.
Submitting the annual appraisal report by evaluating the team members on KRAs.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: CorroHealth
Location(s): Noida, Gurugram

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[Full Time] Incharge - Billing at Manipal Hospitals

Wed, 14 Jan 2026 12:00:00 +0530

Job Description
To ensure smooth functioning of Admission & Billing dept
To ensure timely bill closures and dispatch
To ensure discharge is within TAT
To ensure patient satisfaction
Team handling
Training of team
Job Classification
Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Manipal Hospitals
Location(s): Pune

Apply

[Full Time] Operations Manager at G4S

Wed, 14 Jan 2026 12:00:00 +0530

Job Description
Country:
India

Work Location:
Any

Work Location:
Hyderabad, Andhra Pradesh, India

Openings:
1

Department:

Work Mode:
On Site

Shift:
8 hours

Job Type:
(Unknown)

Experience Range:
5 - 7 Yrs.

Preferred Industry:
Security

Qualification Required:
Graduate

Salary:
INR 50,000

Key Skills:
Physical security, manpower management , field sales, client relationship, site visits

Functional Area:
Security Services

Job Introduction:

Area of Responsibility

(1) Plan, organize, conduct and control operations as per the monthly/weekly supervisionplans and route charts(2) Carry out Operations audits of Sites / Assignments.(3) Should be able to supervise and conduct on-site training as per training programme(4) Should be well versed with basic Sales requirements and Commercials.(5) Effective supervision and Management mechanism.(6) Plans to prevent and combat fire at site and ensure that all the fire extinguishers areserviceable(7) Check all alarm systems at sites for serviceability(8) Check and train security personnel in handling of metal detectors, vehicles searchmirrors radio sets, Personnel and Materials gate etc.(9) Train security personnel in techniques of searching trucks, cars, scooters andcargo/consignment and other bomb situations.(10) Carry out a fresh security survey if any changes in location or any addition has takenplace in high value items, viz. Computer Centre, network, cash room, bullion vaults orexpensive calibration equipment.(11) Formulation and rehearsal of emergency procedures(12) Check log books and documents at sites and compile evaluation and action report.Make out daily visit report and hand it over to Branch Manager for evaluation andaction.

Job Responsibility:

The Ideal Candidate:

Perform an action:
Job Classification
Industry: Facility Management Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: G4S
Location(s): Hyderabad

Apply

[Full Time] Branch Operations Manager - Hyderabad - Leading Small Finance Bank at Leading

Tue, 13 Jan 2026 12:00:00 +0530

Job Description
Hi,
Hurry!!! Wonderful Opportunity with a Leading Small Finance Bank

Position: Branch Operations Manager (Team Role)

Grade: Deputy Manager

Location: Hyderabad

CTC: Up to 8 Lacs (Fixed)

Desired Profile
Minimum 5 years of experience in Retail Branch Banking Operations (Banking sector only)
Minimum 1 years as BOM
Immediate joiners preferred

Job Description
As a Branch Operations Manager, you will be responsible for managing the day-to-day operations of the branch, ensuring smooth functioning, compliance, and superior customer service.
Key Responsibilities
Manage and supervise daily branch operations
Ensure high standards of customer service and satisfaction
Handle branch staff hiring, training, and performance management
Implement and monitor operational policies and procedures
Track branch performance and support achievement of financial goals
Ensure compliance with all regulatory and internal policies
Handle customer issues and escalations
Maintain security and risk control measures
Coordinate with internal teams and other branches
Support business growth and customer retention initiatives
If Interested Apply as below:
EMAIL: cv to selvi.sai@upgrad.com / Whatsapp CV to 9361184170
(Or)
Call me back to 9361184170
Thanks & Regards,
Selvi Sai
Chief Recruitment Specialist - Leadership & Mid / Senior Level Hiring
m +91-9361184170 |
Job Classification
Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Leading small finance
Location(s): Hyderabad

Apply

[Full Time] SME at Concentrix

Tue, 13 Jan 2026 12:00:00 +0530

Job Description
Role: SME
DESIGNATION: SME
LOCATION: Hyderabad
YEARS OF EXPERIENCE: 2+ yrs

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:
Leverage in-depth knowledge of banking and financial services to provide accurate and timely guidance to contact center agents.
Stay up-to-date with industry trends, regulatory changes, and new technologies impacting banking and financial services.
Support and Guidance:
Act as the primary point of contact for agents requiring assistance with complex issues or inquiries.
Provide clear and detailed explanations to help resolve customer queries effectively.
Training and Development:
Conduct training sessions and create training materials to enhance the knowledge and skills of new and existing contact center agents.
Evaluate training effectiveness and recommend improvements to ensure high-quality customer service.
Process Improvement:
Identify areas for process improvement to enhance the efficiency and effectiveness of contact center operations.
Collaborate with team leads and managers to implement process changes and monitor their impact.
Quality Assurance:
Participate in quality assurance activities, including call monitoring and feedback sessions, to ensure service standards are met.
Develop and maintain quality assurance guidelines and procedures.
Documentation and Reporting:
Maintain detailed and accurate documentation of processes, procedures, and knowledge base articles.
Prepare reports on common issues, training effectiveness, and overall agent performance.
Stakeholder Collaboration:
Work closely with other departments, such as Compliance, Risk, and Product Management, to ensure alignment and adherence to policies and procedures.
Provide feedback and insights to product teams for service improvements and customer satisfaction enhancement.
Customer Relationship Management:
Assist with managing high-priority or escalated customer issues to ensure swift and satisfactory resolution.
Analyze customer feedback to identify trends, improve processes, and enhance service offerings.
Project Involvement:
Participate in or lead projects aimed at improving service delivery, technology enhancements, or customer experience initiatives.
Provide subject matter expertise during the development and roll-out of new products, services, or processes.
Key skills and knowledge:
Excellent written and verbal communication skills.
International voice experience is a must to have.

Qualification : Graduate

Share your resume to: muznabeen.fathima@concentrix.com
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time
Contact Details:
Company: Concentrix
Location(s): Hyderabad

Apply

[Full Time] Operations Executive/ Senior Executive at Coffee Day Global

Mon, 12 Jan 2026 21:35:14 +0530

Job Description
Our Company Page:https://coffeedaybeverages.com/
Job description:
Experience : Exposure - 2+ years of experience
Roles and Responsibilities: Meeting the existing clients and maintaining good relations with them Making daily visits and checking on daily operations Booking orders and following up for the deliveries Ensuring that the Clients do not run-out of the materials at any point of time Monitoring the Executives Supervisor and the Operators deployed at client's location Keeping an eye on their Attendance and Conveyances Coordinating with other departments if Clients faces any issue
Knowledge, Skills and Abilities:
Knowledge, Skills and Abilities:
Fluent verbal and written communication skills in English language.
Understanding of the local market knowledge and language.
Negotiation and demonstration skills.
Self-motivated and hardworking.
Interpersonal relationship
Qualifications: Degree in Hotel Management
Job Classification
Industry: FMCG
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Coffee Day Global
Location(s): Coimbatore

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[Freshers] Process Associate/ Subject matter Expert at Cognizant

Mon, 12 Jan 2026 18:24:48 +0530

Job Description
To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the given team Ensure the team meets the defined contractual SLA targets Evaluate operators performance by assigning quality ratings and provide feedback on errors Conduct and coordinate push-back discussions with QCers Calculate and publish daily reports review effectiveness and drive governance Generate and report insights by performing basic and advanced data analysis Perform RCAs and deep dive analysis on repeating/high severity issues Contribute to process/product improvement initiatives and work on implementing solutions Providing floor support and sharing best practices on product, processes and policy Ensure smooth policy rolouts and conduct refreshers Be proactive in identifying the training needs of the labelers in the team Excelent communication skils Ability to provide direction and guidance to Agents Excelent Process and People management skils Team and Client Management

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Freshers
Contact Details:
Company: Cognizant
Location(s): Hyderabad

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[Full Time] Lead Associate RTA (WFM) at IGT Solutions

Mon, 12 Jan 2026 16:38:56 +0530

Job Description

About IGT Solutions
IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers, were committed to driving innovation and excellence.
Learn more: www.igtsolutions.com

We're Hiring! Join the Team at IGT Solutions Pvt Ltd
Location: Pune | Shifts: Rotational
Are you passionate about data, reporting, and the travel industry? Were looking for a RTA (Real Time Analyst) to join our growing team!
Key Responsibilities:
Generate and publish Hourly/Daily/Monthly reports
Create custom templates and reports based on process needs
Manage and schedule reports across multiple programs
Collaborate with end-users and clients daily
Design and implement new reporting modules
Ensure SLAs and TATs are met consistently
What Were Looking For:
Strong skills in MS Office & Excel
Experience in Excel automation
Excellent communication both verbal and written
Bonus: Knowledge of MS Access & SQL Server
Open to rotational shifts and weekly offs
Equal Opportunity Employer
Were proud to foster a diverse, inclusive workplacefree from discrimination, intimidation, or bias.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

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[Full Time] Team Leader Operations||Immediate Joiner||Content Moderation at IGT Solutions

Mon, 12 Jan 2026 13:59:03 +0530

Job Description
Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements

.What You Would Be Doing?
Team Leadership & Management: Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics.
Performance Monitoring & Coaching: Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance.
Escalation Handling: Providing floor support and handling escalations to ensure swift resolution of complex.
Process Improvement: Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction.
Training & Development: Coaching new team members and continuously working to enhance the skills of existing team members.
Client & Stakeholder Interaction: Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders.
Target Management: Ensuring team meets set targets for KPIs such as AHT (Average Handling Time)
Reporting & Documentation: Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients.
Qualifications
Education: Graduate in any discipline.
Experience: At least 1 years of experience in Team handling with at least 1 year of experience managing teams.

Skills:
Strong leadership and supervisory abilities.
Excellent written and verbal communication skills in English.
Strong problem-solving and analytical skills.
Ability to handle escalations and complex content issues.
Proficiency in MS Office, particularly Excel.

Whats Expected
Proven ability to manage and lead a high-performing team in a fast-paced environment.
Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions.
Strong communication and relationship-building skills with clients and internal stakeholders.
Ability to work effectively in a 24x7 work environment and manage stretch targets.
5 Days Working

What Are You Signing Up For?
Competitive salary
Health and wellness programs
Career advancement opportunities
Comprehensive career development programs
Promising career progression within a global company
A dynamic, world-class work culture that values innovation and teamwork

To Apply: 7042379178- Swapnil

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Noida, Gurugram

Apply

[Full Time] GN-Banking-Core Banking-Analyst at Accenture

Mon, 12 Jan 2026 12:00:00 +0530

Job Description
Core Banking Analyst/Consultant/Manager
Find endless opportunities to solve our clients'' toughestchallenges, as you work with exceptional people, the latest tech, and leading companies across industries.
Practice: Banking, Industry Consulting, Strategy Consulting Global Network (earlier named as Capability Network) IAreas of Work:Core Banking strategy and transformation, Product rationalization, Core to Cloud, Core deconstruction, Core modernization | Level:Analyst/Consultant/Manager | Location:Gurgaon, Mumbai, Bangalore | Years of Exp:4-15 years
Explore an Exciting Career at Accenture
Are you an outcome-oriented problem solverDo you enjoy working on transformation strategies for global clientsDoes working in an inclusive and collaborative environment spark your interest
Then, is the right place for you to explore limitless possibilities.
As a part of within the agile and distributed Strategy Consulting Global Network team, you will contribute as a strategic partner, helping shape new business models, collaborate with clients in unconventional ways, rediscover their purpose, and commit to constant innovation.
Bring in your technological expertise and a global perspective to enable banks and payment providers take >
Work closely with clients on complex client problems and leverage your domain knowledge and consulting skills to help them achieve their goals.
Conduct analysis to determine best path for solving business problems that may include process improvement, systems enhancement, user training, and software procurement.
Gather facts through research, interviews, and surveys, to analyse the client''s business processes, draw conclusions, prepare final reports, and give presentations.
Evaluate relative costs, benefits, and obstacles of potential solutionsand implement the plans as defined.
Conduct business readiness assessment and follow best practices to drive project implementation.
Bring your best skills forward to excel in the role:
Ability to solve complex business problems and deliver client delight
Strong analytical and writing skills to build viewpoints on industry trends
Excellent communication, interpersonal and presentation skills
Cross-cultural competence with an ability to thrive in a dynamic environment
Read more about us.
Whats in it for you
An opportunity to work on with key G2000 clients
Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional.
Personalized training modules to develop your to grow your skills, industry knowledge and capabilities
Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
About Accenture Strategy Consulting:
Accenture Strategy shapes our clientsfuture, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy''s services include those provided by our Strategy Consulting Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Strategy Consulting Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit
|
At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

Qualification
Your experience counts!
MBA from Tier-1 B-school
4-15 years of work experience in top strategy, management, technology consulting firms or with core banking product companies
Relevant experience in few of the following areas:core banking strategy, core banking transformations, core banking review and assessment, core banking vendor assessment, target operating model for a lean digital core, core banking architecture, deconstructing the core, journey of core to cloud and understanding of peripheral systems
Exposure to core banking vendor assessment or implementation or core modernization or core deconstruction projects for local, regional, or global banks
Experience or certifications in new age lean digital cloud native core banking solutions such as Thought Machine or Mambu for mid and large size banks or for neo / digital banks / fintech
Understanding of Banking architecture (BIAN etc) and experience in Banking architecture transformation for leading local, regional and global banks
Good understanding of Banking application landscape covering digital channels, business process layers, Core applications as well as other support applications of the Bank
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Mumbai

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[Full Time] Project Manager Insurance at An Insurance Company

Mon, 12 Jan 2026 11:16:31 +0530

Job Description
Coordinate across teams/functions to ensure tasks are completed
Create, review, maintain, and deliver project management documentation, deliverables and communications
Track project deliverables, risks and issues
Create & maintain PM methodology
Required Candidate profile
Understanding of Insurance operations
Analytical skills to analyze project data, identify trends and make data driven decisions to improve project performanceSuvidha
suvidham@emsol.co.in
9911254430
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: An Insurance Company
Location(s): Bengaluru

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