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[Full Time] Analyst II Infrastructure Services at DXC Technology

Fri, 10 Apr 2026 12:00:00 +0530

Job Description

Essential Job Functions

Provides information on problems concerning system function(s) which have been escalated through a problem ticket process. Provides diagnostic information and determines alternatives.
Coordinates, conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems.
Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner.
Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements.
Maintains data regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies.
Provides technical services in support of project work; works as part of the project team on technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts.

Basic Qualifications

Bachelors degree or equivalent combination of education and experience
Bachelors degree in computer science or related field preferred

Other Qualifications

Strong analytical and problem solving skills

Work Environment

Office environment
May require shift work

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Technical Operations (Tech Ops)
Employement Type: Full time

Contact Details:

Company: DXC Technology
Location(s): Bengaluru

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[Full Time] Team Lead- Threat Operations at Sophos

Fri, 03 Apr 2026 12:00:00 +0530

Job Description
Role Summary
As the Team Lead Threat Operations, you will be responsible for leading a high-performing team of Threat Analysts within our 24x7 Managed Detection and Response (MDR) environment. This role combines people leadership with deep technical expertise, ensuring operational excellence in threat detection, investigation, and response.

You will provide strategic oversight and day-to-day supervision of analysts, manage case workflows, and drive continuous improvement of threat handling processes. As a people leader, you ll conduct regular 1:1s, coach team members, develop individualized growth plans, and guide performance reviews to foster both professional and technical development.

This role also requires cross-functional collaboration to improve tooling, optimize workflows, and ensure high-quality case handling. You ll act as a mentor during complex investigations, lead retrospectives and strategic reviews, and interface directly with your team to deliver technical context and support during live incidents.

The ideal candidate is a seasoned threat operations professional with strong leadership capabilities, a passion for mentoring, and a commitment to delivering high-quality threat detection and response outcomes.

What you will do

Maintain supervision over the daily queue and provide day-to-day oversight for threat analysts

Conduct regular one-on-one meetings with team members to provide coaching, mentorship, and support individual development plans that define clear performance goals

Carry out operational tasks with a focus on rapid resolution, improving efficiency, and reducing backlog

Oversee and coach analysts in providing accurate, timely technical context to customers, ensuring consistency, clarity, and adherence to MDR communication standards

Communicate findings and investigation details effectively to both technical and non-technical stakeholders.

Collaborate with the wider MDR team to operationalize threat intelligence and produce Indicators of Compromise (IOCs) for future use

Provide triage, data collection, and overall support towards customer escalations

Champion continuous improvement efforts to refine incident response and threat detection methodologies

Escalate critical technical investigations to Senior Analysts and Senior Team Leads for review

Work within established frameworks that lead to success factors for the team

What you will bring

5-6 years of experience within a cybersecurity environment as an analyst or similar role

Experience in a security operations center, or similar environment, and identifying indications of compromise or attack and responding to incidents

Endpoint and network security experience required; IDS, IPS, EDR, ATP, Malware defenses and monitoring experience

Willingness to work outside of standard business hours, including weekends and holidays our MDR service is 24x7x365

Knowledge of common adversary tactics and techniques, e.g., obfuscation, persistence, defense evasion, etc.

Excellent communication and problem-solving abilities

Innovative mindset for adapting to changes and learning new skills quickly

Comfortable with shift-based work and cross-regional coordination

LI-Remote
#B1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Sophos
Location(s): Bengaluru

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[Full Time] Event Production & AV Ops Manager at Pfizer

Fri, 03 Apr 2026 02:50:51 +0530

Job Description
Deliverables:

The Event Production & AV Ops Manager is responsible for leading the delivery of global virtual and hybrid meetings and events for Pfizer colleagues. The role provides operational leadership for the Chennai based Event Production & AV Ops Hub, ensuring a consistently high standard of service delivery, customer satisfaction, and technical excellence.

The role manages the local Hub team and on site AV Technicians in India, while working in close partnership with Event Production & AV Ops Managers globally to drive projects, process improvements, and strategic initiatives across the wider team. The role plays a key part in scaling services, improving reliability, and evolving event production capabilities using the Microsoft Teams platform and associated technologies.

Main Duties and Responsibilities:

Lead the day to day operation of the Event Production & AV Ops Hub, ensuring delivery of a first class customer service experience.

Provide operational leadership and line management for the Hub team and on site AV Technicians in India.

Oversee the delivery of remote support for virtual and hybrid meetings and events using the Microsoft Teams platform.

Ensure proactive monitoring of equipment, services, and platforms to confirm readiness ahead of meetings and events.

Act as an escalation point for complex technical, service delivery, and customer issues.

Ensure effective support of in room technologies to enable seamless collaboration across virtual and hybrid environments.

Partner with meeting and event stakeholders to ensure appropriate resourcing, planning, and communication.

Drive consistency in event setup standards, pre event checks, and service readiness across the Hub.

Work closely with Event Production & AV Ops Managers globally to lead projects, initiatives, and continuous improvement activities for the wider team.

Support service performance management, including quality, efficiency, and customer satisfaction outcomes.

Ensure the delivery of high quality meetings and events to Pfizer colleagues worldwide.

Requirements:

Proven experience leading or coordinating virtual and hybrid meeting and event support using the Microsoft Teams platform.

Demonstrated experience managing or leading technical, AV, IT, or event support teams.

Strong customer service mindset, with experience delivering and maintaining a first class service experience.

Solid background in IT, AV, event production, or customer support environments.

Strong working knowledge of Microsoft platforms and collaboration technologies.

Ability to oversee and support troubleshooting of AV, meeting room technology, hardware, and software issues.

Strong organisational and leadership skills, with the ability to manage multiple priorities, events, and teams concurrently.

Experience working with event production and video workflows; video editing knowledge is advantageous.

Familiarity with vMix, Adobe Premiere, and other event production software is preferred.

Knowledge of Microsoft Pro Management Portal and Microsoft Teams Room devices is preferred.

Excellent spoken and written English skills are essential due to the global support and leadership nature of the role.

Other Information:

The role will be primarily based at the Pfizer Chennai (Emerald Building) office.

Some hybrid or remote working is possible; however, on site presence is required to support team leadership and operational needs.

Due to peak event delivery times, the standard working shift for the Event Support team will be 2:00pm 10:00pm IST, while on site AV Technicians will operate a 9:00am 5:00pm IST schedule; as Hub Lead, flexibility is encouraged to support both teams and align with global stakeholders for projects and team engagement.

The role forms part of a wider global Event Production & AV Ops organisation and reports to the International Markets Event Production & AV Ops Lead.

Work Location Assignment: Hybrid

Information & Business Tech
Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Technical Operations (Tech Ops)
Employement Type: Full time
Contact Details:
Company: Pfizer
Location(s): Chennai

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[Full Time] Health Operations New Associate at Accenture

Thu, 02 Apr 2026 12:00:00 +0530

Job Description

Skill required: Provider Network - Life Sciences Regulatory Operations

Designation: Health Operations New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do
Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowA Provider Network is a group of healthcare professionals and facilities, such as doctors, hospitals, and clinics, that are contracted to provide medical services to members of a health insurance plan. The goal is to offer a range of healthcare options to insured individuals at negotiated rates. Members typically receive better coverage and lower costs when they use providers within the network. It ensures access to quality care while managing healthcare expenses. Effective provider networks are crucial for the efficient delivery of healthcare services.Coordinate the essential documentation and resources required for the filing of global applications. Understand, manage process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc.

What are we looking for

What are we looking for

Moderate communication skills looking for a candidate with decent communication.
Analytical skills
Comprehending Skills, Candidate should be in Chennai location and within Transport boundaryReady to work in night shift and should come to office on daily basis.Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts
What are we looking for

Moderate communication skills looking for a candidate with decent communication.
Analytical skills
Comprehending Skills, Candidate should be in Chennai location and within Transport boundaryReady to work in night shift and should come to office on daily basis.Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts
Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shiftsQualificationAny Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai

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[Walk-ins] Walk-in || Fraud Analyst(exp/fresher)- Walk-in Drive || Gopanpally at Wipro

Thu, 02 Apr 2026 05:05:03 +0530

Job Description
Job Role: Fraud Analysis (Freshers are eligible)

Only 150 candidates will be allowed (First come First entry)

Experience: 0-4years
Only Immediate Joiners
Preferred candidate profile:
Excellent analytical skills with attention to detail for identifying potentially fraudulent activity
Basic knowledge of fraud and types of frauds.
Excellent communication skills in English.
Proactive and positive approach to tasks.
Experience using internet websites and social communication tools.
Strong knowledge of Credit Card Fraud, Phishing, Spoofing, and other forms of online fraud.
Specification:
Work location- Hyderabad, Gopanpally.
5 days work from office.
Only Graduates are eligible to apply.
Should be flexible to work in Rotational shifts (Including night shifts) .
Need immediate joiners only.
Must have Voter card/ Passport
Pursuing candidates are not eligible
Regards,
TA Team
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Walk-ins
Contact Details:
Company: Wipro
Location(s): Hyderabad

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[Full Time] Workplace Experience Specialist at Sanofi

Wed, 01 Apr 2026 12:00:00 +0530

Job Description
Main responsibilities
Support daily workplace operations, ensuring facilities are clean, functional, and ready for useCoordinate workplace services such as mail handling, cleaning, catering, and logisticsAssist in setting up meeting rooms, event spaces, and employee activities
Serve as a point of contact for workplace-related queries and provide timely supportWork with vendors and service partners to ensure quality service delivery Log and track maintenance requests and support timely issue resolutionPromote safety, sustainability, and process improvement initiatives across the site
About you
Experience in workplace operations, hospitality, facilities coordination, or similar service rolesStrong communication and customer service orientationAbility to coordinate multiple tasks with attention to detailComfortable working with vendors, contractors, and crossfunctional teamsEducation in Facilities Management, Hospitality,
Business Administration, or related field (preferred but not mandatory)Proficiency in English; knowledge of local languages is an advantage
Job Classification
Industry: Biotechnology
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Sanofi
Location(s): Hyderabad

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[Full Time] Dialer Administrator at IntouchCX

Tue, 31 Mar 2026 12:57:42 +0530

Job Description

About the Job
Were looking for a detail-oriented Dialer Administrator to manage our in-house dialer system, monitor vendor productivity, and drive workforce efficiency.
The Dialer Administrator plays a critical role in supporting the business to achieve the customer contact goals by administering the in-house dialer including system configuration, execution of daily dialer strategy, monitoring performance, and reporting.
In addition to dialer administration, this position will support intraday workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound call allocation between our vendors and client.

As Dialer Administrator, You Will
Be in charge of dialer administration including opening/closing processes, intraday monitoring of dialer performance, execution of daily dialer strategy, and publishing of reports.
Track Intraday inbound call volume and allocation change requests.
Provide front-line support for system and operational issues affecting operations, including issue tracking and resolution.
Hold meetings with operations leaders to discuss productivity concerns or positive trends.
Monitor agent dialer schedule adherence and follow up with management/agents to ensure maximum staffing.
Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

As Dialer Administrator, You Need
A minimum of 2-4 years of call center experience (auto finance collections preferred), including dialer administration and WFM system configuration.
An Associate Degree or equivalent experience.
Knowledge of dialer and WFM system configuration and administration.
The ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
An adapting approach demeanor in real-time to match the shifting demands of different situations.
The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
Excellent communication skills; listening, verbal, and written.
A resourceful team player mindset, excelling at building trusting relationships with customers and peers.
A results-driven achiever with exemplary planning and organizational skills.
Self-confident attitude and positive demeanor.
The ability to cope well with change and comfortably adapt to new situations.
Proficiency in Microsoft Office with a focus on Excel, Access, and PowerPoint.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Full Time] Emerjency Management Executive at Gvk Emergency

Thu, 19 Mar 2026 12:00:00 +0530

Job Description
We are providing 102 ambulance service. This is a Govt. project through PPP mode.

Role & responsibilities: Looking after emergency field operations, Handling manpower for ambulance staff, Monitoring Attendance, Roster Making, Duty Allotment, Monitoring ambulance maintenance with Liaison with vendors, Govt. Authorities.

Preferred candidate profile: Must be B.Tech with Mechanical Engineering with at least 2 years experience. Must be fluent in Bengali. Moderate English communication skill preferred. Must be computer savvy.

Vacancy for Kolkata, Howrah, North 24 Pargana, Malda, Murshidabad, Coochbehar. Candidate residing these districts are preferred.
Job Classification
Industry: NGO / Social Services / Industry Associations
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Gvk Emergency
Location(s): Kolkata

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[Full Time] Health Operations New Associate at Accenture

Wed, 11 Mar 2026 12:43:58 +0530

Job Description

About The Role

Skill required: Membership - Life Sciences Regulatory Operations

Designation: Health Operations New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?
Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Management team which is responsible for the administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relationsCoordinate the essential documentation and resources required for the filing of global applications. Understand, manage & process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc.

What are we looking for?
Expecting good health process knowledge and Any degree expect (B.E or B.Tech)Expecting good health process knowledge and Any degree expect (B.E or B.Tech)

Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai

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[Full Time] Utility Bill New Associate - Messaging at Accenture

Wed, 11 Mar 2026 12:00:00 +0530

Job Description

About The Role

Skill required: Backoffice - Service Desk Non-Voice Support

Designation: Utility Bill New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai

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[Full Time] Executive at EXL

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
We are looking for a highly skilled and experienced Executive to join our team at EXL Services.com (I) Pvt. Ltd., located in [location to be specified]. The ideal candidate will have a strong background in [field of work] with excellent communication skills.

Roles and Responsibility

Manage and oversee daily operations to ensure efficiency and productivity.

Develop and implement strategies to achieve business objectives.

Collaborate with cross-functional teams to drive growth and improvement.

Analyze market trends and competitor activity to identify opportunities.

Build and maintain relationships with key stakeholders and clients.

Identify and mitigate risks to ensure compliance with regulatory requirements.

Job Requirements

Proven experience in a similar role with a strong track record of success.

Excellent communication, leadership, and problem-solving skills.

Ability to work in a fast-paced environment and adapt to changing priorities.

Strong analytical and decision-making skills with attention to detail.

Experience working with data analysis and reporting tools.

Ability to build and maintain strong relationships with internal and external stakeholders.

Disclaimer - This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying
Job Classification
Industry: Miscellaneous
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: MIS Executive
Employement Type: Full time
Contact Details:
Company: EXL
Location(s): Pune

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[Full Time] Wfm - Rta - Sme Role at Cognizant

Sun, 08 Mar 2026 14:46:58 +0530

Job Description
Role: WFM Real-Time AnalystJob Description:The RTA is responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the inbound call volume.Role & Responsibilities: Monitor real-time performance metrics, including service levels, adherence, and queue times for all queues at all sites.
Manage intraday staffing levels by coordinating breaks, lunches, and schedule changes.
Communicate with operations about deviations or potential impacts on performance
Oversee agent performance from all teams at all sites.
Drive real-time adherence to expected capacity against actual performance to achieve service levels and efficiency metric goals.
Communicate changes to incoming call patterns to operations and the broader WFM team.
Create, update and send reports related to the performance overall, per queue and of each site.
Review and process OT/VTO requests in real-time.
Plotting of Adhoc requests in real-time.Qualifications & Work Experience: 2+ years previous experience in a Workforce Management role as a RTA or Analyst.
Basic Microsoft Excel skills
Analytical with attention to detail.
Decision making and complex problem-solving skills.
Strong interpersonal and communication skills, both verbal and written
Ability to prioritize and meet tight deadlines.
Ability to maintain composure in critical situations and communicate clearly with stakeholders
Ability to build relationships quickly.
Must be a quick learner
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Full Time] HRBP Executive at IntouchCX

Thu, 05 Mar 2026 12:00:00 +0530

Job Description
About the Job
Were looking for a Human Resources Business Partner (HRBP) Executive to collaborate with our internal Operations teams. This role is focused on addressing strategic HR issues and concerns, acting as a primary point of contact for implementing and executing Human Resource plans and programs, and championing the well-being of self and others.
As HRBP Executive, You Will
Actively engage with associates through structured interactions.
Contact employees through phone calls or Google Meet for case resolution.
Lead "Intouch Connected" initiatives, including but not limited to Town Halls, Skip-level meetings, Leadership Connects, and Focus Group Discussions.
Act as the primary point of contact for stakeholders and employees across all departments.
Facilitate productive engagement conversations between employees and their respective managers or supervisors.
Act as the Voice of Employees, reflect employee issues and feedback to management, ensuring timely resolution.
Assist in the campus-wide implementation of various HR programs.
Provide valuable inputs for enhancing the effectiveness of existing processes and policies.
Cultivate a high-energy workforce, fostering confidence and trust among all employees.
Prepare and publish the event calendars to all stakeholders in a timely manner and ensure the completion of the planned activities.
Contribute to the preparation of weekly reports for management.
As HRBP Executive, You Need
An MBA in Human Resources or a graduate degree in a relevant field.
2 years of experience as an HR Business Partner (HRBP) or in an equivalent role.
Strong team player skills, capable of providing cohesive support to the broader HRBP function.
Excellent communication (written and oral), presentation, and strong interpersonal relations skills.
High level of empathy, responsiveness, and relationship orientation.
High level of maturity and the ability to effectively manage stakeholders across all levels.
Proficient in MS-Office (Word, Excel, and PowerPoint) and/or Google Workspace with good email etiquette.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: MIS Executive
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Full Time] Utility Bill New Associate- Messaging at Accenture

Mon, 02 Mar 2026 12:00:00 +0530

Job Description

Skill required: Backoffice - Service Desk Non-Voice SupportDesignation: Utility Bill New AssociateQualifications:Any Graduation Years of Experience:0 to 1 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.What are we looking for?
Resources with Utilities skills Resources with Utilities skills and MS 365 Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts
Qualification Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai

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[Full Time] Utility Bill New Associate - Messaging at Accenture

Mon, 02 Mar 2026 12:00:00 +0530

Job Description

About The Role

Skill required: Backoffice - Service Desk Non-Voice Support

Designation: Utility Bill New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai

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[Full Time] PE-Maps at Cognizant

Mon, 02 Mar 2026 12:00:00 +0530

Job Description

Job Summary
Join our dynamic team as a PE-Maps specialist where you will leverage your English speaking skills and Hi-Tech domain expertise to drive impactful solutions. With a focus on innovation and collaboration you will contribute to projects that enhance our technological capabilities and improve customer experiences. This role offers a unique opportunity to work from our office during day shifts ensuring a balanced work-life environment.

Responsibilities
Collaborate with cross-functional teams to develop and implement innovative solutions in the Hi-Tech domain
Analyze complex data sets to identify trends and insights that drive strategic decision-making
Utilize English speaking skills to effectively communicate technical concepts to non-technical stakeholders
Assist in the design and execution of projects that enhance technological capabilities and improve customer experiences
Provide support in troubleshooting and resolving technical issues to ensure seamless operations
Contribute to the development of documentation and training materials for new technologies and processes
Participate in meetings and workshops to share knowledge and insights with team members
Engage in continuous learning to stay updated with the latest trends and advancements in the Hi-Tech industry
Support the team in achieving project milestones and deliverables within specified timelines
Foster a collaborative environment that encourages innovation and creativity
Ensure compliance with company policies and industry regulations in all project activities
Monitor project progress and report findings to senior management for strategic planning
Drive initiatives that enhance the companys technological footprint and impact on society. Qualifications
Demonstrate proficiency in English speaking to facilitate effective communication
Exhibit foundational knowledge in the Hi-Tech domain to contribute to project success
Show willingness to learn and adapt to new technologies and processes
Display strong analytical skills to interpret data and provide actionable insights
Possess problem-solving abilities to address technical challenges efficiently
Demonstrate teamwork and collaboration skills to work effectively with diverse teams
Maintain attention to detail to ensure accuracy in project execution.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Hyderabad

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[Full Time] Assistant Manager AFS Operations at Altisource

Thu, 26 Feb 2026 12:00:00 +0530

Job Description
Assistant Manager AFS Operations
Location: Bangalore, India (Remote)
Shift: IST 5:00 PM 2:00 AM

We are seeking a highly driven and operationally strong Assistant Manager to lead our Bids Review and Final Preservation QC function within AFS Operations. This role is responsible for ensuring accurate, investor-compliant, cost-effective, and timely bid approvals and final work validation to drive faster client approvals, reduce denials, accelerate billing cycles, and maximize revenue realization.
The Assistant Manager will oversee in-house bid creation, vendor bid review, client submission processes, delegated authority approvals, negotiation management, final documentation QC, and billing readiness while minimizing back-and-forth dependencies and improving turnaround time (TAT).
This role requires deep knowledge of investor guidelines (HUD, FHA, FNMA, FHLMC, VA, USDA), strong commercial judgment, vendor negotiation skills, documentation rigor, and a continuous improvement mindset.

Key Responsibilities
1. Bids Review & Cost Governance Leadership
Lead end-to-end review of preservation, repair, and high-value bids submitted by field vendors.
Create in-house bids where required using internal cost benchmarks, historical data, and investor guidelines.
Edit, restructure, and enhance vendor bids to make them client/investor appropriate and approval-ready.
Approve bids within delegated authority limits with strong commercial judgment.
Ensure bids are:
Scope-aligned
Photo-supported
Cost-justified
Investor-compliant
Properly documented to minimize client denials
Minimize unnecessary vendor dependencies by making intelligent in-house scope corrections.
Avoid excessive back-and-forth with vendors by proactively identifying missing components.
Drive effective negotiations with vendors to control costs without compromising quality.
Where applicable, negotiate scope/cost clarifications with clients to expedite approvals.
Ensure fastest possible bid submission to meet or exceed SLA targets.

2. Final Preservation QC & Billing Readiness Governance
Lead the Final QC review of completed preservation work prior to invoicing.
Ensure vendor-submitted documentation includes:
Before, during, and after photos
Date/time stamps
Proper labeling
Scope alignment with approved bid
Required forms and compliance documentation
Validate that completed work matches the approved scope and investor/client guidelines.
Retrieve missing documentation from historical orders when permissible to avoid delays.
Reduce invoice rejections through strong pre-billing QC controls.
Ensure invoices are processed and submitted in the fastest possible timeframe to accelerate revenue realization.
Identify and flag billing leakage or missed recoverable line items.

3. Denial Management, RCA & Process Strengthening
Track all client bid denials and invoice rejections.
Conduct structured Root Cause Analysis (RCA) on:
Cost denials
Documentation rejections
Scope misalignment
SLA misses
Identify systemic trends and implement preventive controls.
Update SOPs and training material based on denial learnings.
Maintain denial dashboards and present trends during internal and client reviews.
Work cross-functionally to eliminate recurring rejections.

4. Operational Management & SLA Governance
Manage daily bid queues and final QC pipelines.
Monitor TAT, productivity, quality, and approval ratios.
Drive SLA adherence and improve first-time approval rate.
Forecast volumes and ensure staffing alignment for peak cycles (storms, seasonal increases, portfolio spikes).
Optimize workflow distribution to eliminate bottlenecks.
Maintain strong documentation and audit trails across all activities.

5. Revenue & Margin Optimization
Protect bottom line through cost containment and negotiation.
Improve top line by:
Reducing invoice cycle time
Increasing approval rates
Minimizing write-offs
Ensuring complete scope capture
Identify margin leakage trends and recommend corrective actions.
Analyze vendor cost variance trends and recommend rate adjustments where required.

6. Leadership & Team Development
Lead Associates, SMEs, and Floor Leads within Bids & Final QC functions.
Conduct regular quality calibrations and scope interpretation workshops.
Drive coaching, mentoring, and performance management.
Ensure knowledge of multi-investor guidelines across team members.
Build bench strength and succession planning.

7. Client & Stakeholder Management
Act as escalation point for complex bid disputes or high-value repair items.
Participate in client calls to explain scope, cost justification, or invoice documentation.
Support client audits and compliance reviews.
Collaborate with upstream (Order Intake, Vendor Management) and downstream (Billing, Client Reporting) teams to streamline workflows.
Support new client onboarding and guideline implementation.

8. Automation & AI-Driven Process Enhancement
Identify automation opportunities across:
Bid standardization
Documentation validation
Photo compliance checks
Denial trend analytics
Partner with Technology teams to implement AI-driven workflows.
Drive digitization of QC checklists and approval matrices.
Reduce manual intervention through rule-based and AI-enabled systems.

9. Continuous Improvement & Strategic Initiatives
Lead process improvement projects to:
Reduce error rates
Improve first-time approval %
Reduce cycle time
Enhance client satisfaction
Improve EBITDA
Simplify cross-team handoffs.
Establish control frameworks to ensure audit readiness.
Drive innovation initiatives that improve scalability and operational resilience.

Performance Metrics (KPIs)
Bid Turnaround Time (TAT)
First-Time Bid Approval %
Invoice Rejection %
Billing Cycle Time
Cost Savings from Negotiations
SLA Adherence %
Productivity per FTE
RCA Closure Effectiveness
Client Satisfaction Scores

Required Qualifications
7+ years of hands-on experience in Property Preservation / REO / Mortgage Field Services
Strong knowledge of HUD, FHA, FNMA, FHLMC, VA, USDA guidelines
Experience handling high-value repair bids
Proven track record managing multi-layered teams
Strong analytical and commercial decision-making skills
Excellent vendor negotiation capability
Strong documentation and compliance mindset
Experience working in SLA-driven environments
Exposure to automation / workflow tools preferred

Preferred Skills
Lean Six Sigma / Process Excellence exposure
Advanced Excel / data analytics capability
Experience working with US mortgage servicers
Exposure to AI-enabled operational improvements
Strong client-facing communication skills
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Altisource
Location(s): India

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[Full Time] Wfm - Rta - Sme Role at Cognizant

Tue, 24 Feb 2026 12:00:00 +0530

Job Description
Role: WFM Real-Time AnalystJob Description:The RTA is responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the inbound call volume.Role & Responsibilities: Monitor real-time performance metrics, including service levels, adherence, and queue times for all queues at all sites.
Manage intraday staffing levels by coordinating breaks, lunches, and schedule changes.
Communicate with operations about deviations or potential impacts on performance
Oversee agent performance from all teams at all sites.
Drive real-time adherence to expected capacity against actual performance to achieve service levels and efficiency metric goals.
Communicate changes to incoming call patterns to operations and the broader WFM team.
Create, update and send reports related to the performance overall, per queue and of each site.
Review and process OT/VTO requests in real-time.
Plotting of Adhoc requests in real-time.Qualifications & Work Experience: 2+ years previous experience in a Workforce Management role as a RTA or Analyst.
Basic Microsoft Excel skills
Analytical with attention to detail.
Decision making and complex problem-solving skills.
Strong interpersonal and communication skills, both verbal and written
Ability to prioritize and meet tight deadlines.
Ability to maintain composure in critical situations and communicate clearly with stakeholders
Ability to build relationships quickly.
Must be a quick learner
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Chennai

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[Freshers] Chat / Email Support / Semi voice / Banking / Non voice / Verification at Fortune 500

Fri, 20 Feb 2026 12:00:00 +0530

Job Description

Job Title: Chat & Email Support Executive Banking Process
Department:
Customer Support / Banking Operations
Location: Bangalore
Job Summary:
We are looking for a dedicated and customer-focused Chat & Email Support Executive to handle customer queries related to banking products and services. The candidate will provide prompt, accurate, and professional assistance via chat and email while ensuring high levels of customer satisfaction and compliance with banking policies.
Key Responsibilities:
Handle customer queries related to:
Account information
Debit/Credit cards
Online banking
Loans & EMI details
Transaction disputes
Respond to customer inquiries via live chat and email in a timely and professional manner.
Maintain high-quality customer service standards.
Ensure data confidentiality and compliance with banking regulations.
Escalate complex issues to relevant departments when required.
Meet daily productivity and quality targets (AHT, CSAT, SLA).
Document all interactions accurately in the CRM system.
Required Skills:
Excellent written communication skills (Grammar & Typing speed 30+ WPM preferred).
Strong problem-solving and analytical skills.
Basic knowledge of banking products and financial services.
Ability to multitask and manage multiple chats simultaneously.
Customer-centric attitude with patience and professionalism.
Familiarity with CRM tools and MS Office.
Eligibility Criteria:
Graduate in any discipline (B.Com / BBA / Finance preferred).
03 years of experience in customer support (Banking/BPO preferred).
Freshers with excellent communication skills can apply.
Work Schedule:
Rotational shifts
5/6 days working
Salary & Benefits:
Competitive salary package.
Performance incentives.
Health insurance and other benefits as per company policy.
Career growth opportunities in banking operations.

Contact Point : Manisha / Kavya : 9513900442 / 7996772782 / 88847779611

Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Freshers
Contact Details:
Company: Fortune 500 companies
Location(s): Bengaluru

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[Full Time] Application Support Analyst at CorroHealth

Wed, 18 Feb 2026 01:25:59 +0530

Job Description
Experience - 3-8 years
Location: Hyderabad
Rotational shift

Please note: This is not Desktop Support/IT Support role.

Must Have Skills:

Excellent communication skills
Exp working for US based customers/clients
Software/App/Web based application troubleshooting experience.
Experience with Windows Server

Job Description

3-4 years providing software solutions and consulting with customers in a software deployment role.
Experience in providing advanced technical support in a customer facing role.
Strong troubleshooting skills and in-depth knowledge of Microsoft technologies
Four or more years of installation and support related experience with Windows 2012, 2016, 2022 Server (Must)

Job Classification
Industry: Medical Services / Hospital (Diagnostics)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Technical Operations (Tech Ops)
Employement Type: Full time
Contact Details:
Company: CorroHealth
Location(s): Hyderabad

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[Full Time] DMart | Hiring | Sr. Godown Officer at DMart

Thu, 12 Feb 2026 12:00:00 +0530

Job Description
DMart | Godown Officer | Job Description
Location: Anywhere in Rajastan

Key Skills:
Warehouse & inventory management
Goods & Receving & GRN Processing
Compliance Process

Job Summary:
To manage end-to-end godown operations by ensuring accurate receipt, storage, movement, and dispatch of goods, effective control over inventory, assets and pilferage, compliance with statutory and food safety norms, and coordination with vendors, internal teams, and auditors to support smooth store operations.

Job Responsibility:
Plan vendor schedules and manage daily inwards.
Supervise goods receiving and GRN completion within timelines.
Maintain accurate godown, gate pass, vehicle and inward registers.
Ensure proper layout, stacking norms and FSSAI compliance.
Control inventory, excess stock, debit stocks and returns.
Coordinate with vendors for debit and returnable item pickups.
Track vehicle movement, receiving time and prevent pilferage.
Ensure timely stock movement to floor with proper compliance.
Plan manpower and guide the godown team through daily briefings.
Conduct stock takes and support audits and compliance activities.

Interested candidates can drop resumes on Hrd.rorajasthan1@dmartindia.com
Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: DMart
Location(s): Delhi, NCR

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[Full Time] Associate Process Manager at eClerx

Thu, 12 Feb 2026 12:00:00 +0530

Job Description
Location Airoli (Navi Mumbai)

Shift - 24*7 (Rotational)

Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs is highly preferred.

We are seeking a proactive and experienced Escalation Engineer to join our team at eClerx, a leading Internet Service Provider. The ideal candidate will be responsible for managing and resolving high-priority customer issues, service disruptions, and internal escalations in a timely and professional manner. This role requires excellent cross-functional collaboration, customer communication, root cause analysis, and continuous improvement mindset to enhance service reliability and customer satisfaction.

Key Responsibilities:

Act as the primary point of contact for escalated customer issues, ensuring timely acknowledgment, investigation, and resolution.

Engaging with NOC team leads and supervisors (Transport; E-IP) as needed to provide white gloved experience to strategic customers.

Coordinate across internal teams (e.g., Network Operations, Field Engineering, Customer Support, Billing) to drive quick resolution of service-impacting issues.

Lead incident response for major outages or critical service degradations; provide real-time updates to stakeholders and customers.

Analyse incidence summary and identify root cause analysis (RCA) for recurring issues and work with relevant teams to implement corrective and preventive actions.

Track, document, and report escalation trends, outcomes, and improvements to senior leadership.

Maintain escalation response playbooks, SLAs, and protocols to ensure consistent and effective handling of critical issues.

Collaborate with customer success and account management teams to maintain high customer satisfaction and retain key accounts.

Identify and drive improvements in support processes, documentation, and cross-team communication to reduce escalations over time.

Prepare post-incident reports and presentations for internal review and external communication as needed.

Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Technical Operations (Tech Ops)
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

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[Walk-ins] Hiring For International Chat Process at Teleperformance (TP)

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Job Title: Customer Support Executive (International Chat Support).

Experience: 1 year in International Chat Process Only.

Job Summary:
We're looking for experienced chat process associates to handle international customer queries via chat, provide support, and ensure customer satisfaction.
Key Responsibilities:
- Handle international customer chats
- Resolve queries/issues professionally
- Meet productivity and quality targets
- Work in shifts (may include nights/weekends)
Requirements:
- 1 year exp in International Chat Process
- Excellent communication skills (written English).
- Typing speed > 30 WPM
- Immediate joiner preferred

Perks:
- Free 2way cab facility (within hiring boundaries).
- 247 Rotational Shifts (must be comfortable with night shifts).
- Work Week: 5day working week with rotational offs.

Interested Candidates can directly walk-in to the Teleperformance Office, and Mention Prashanth HR on the resume for Reference.

Recruiter Details:
Name: Prashanth
Mobile No: 9704190541.

Venue Details:
2nd Floor, Teleperformance (TP) Hiring Centre, Legend Platinum building, beside Rainbow Children Hospital, Kondapur, Hyderabad 500081.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Technical Operations (Tech Ops)
Employement Type: Walk-ins
Contact Details:
Company: Teleperformance (TP)
Location(s): Hyderabad

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[Full Time] Training Facilitator at IntouchCX

Fri, 06 Feb 2026 12:00:00 +0530

Job Description
About the Job
We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members.
Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
As Training Facilitator, You Will
Provide training to new and existing employees

Develop and deliver training plans and curriculum to classes of up to 25 people

Develop and utilize a variety of creative teaching techniques

Develops and administers knowledge assessment testing

Assist with QA monitoring, feedback and coaching

Maintain up-to-date reporting on training progress, effectiveness and improvements

Stay informed of current client products and services

Interact with partners, ensuring they understand the training environment, successes and opportunities for development

Manage new Trainers and Training Facilitators

International Travel is Required

As Training Facilitator, You Have
BS/BA in Education or Business Administration or equivalent work experience preferred

Knowledge of adult learning principles and the ability to implement these principles into a training curriculum

1 to 3+ years previous contact center experience preferred

Experience in customer service training

Experience in coaching and mentoring

Knowledge of existing and emerging training methods and tools

Knowledge of call center systems, ACD/IVR and performance statistics

Strong verbal and written communication skills, including presentation skills

Strong analytical and problem solving skills

Ability to build rapport with clients and interact with team members at various position levels

Ability to multitask effectively and work in a fast paced environment

Ability to develop employees through positive motivation

Ability to adapt to change and innovation

Ability to potentially travel

Skills in MS Office programs (Word, Excel and PowerPoint)

Valid travel documents for international travel

Interested candidates, Please share your resume to Prasanna.laxmi@intouchcx.com

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Technical Operations (Tech Ops)
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Full Time] MIS Professional at Teleperformance

Thu, 22 Jan 2026 02:04:25 +0530

Job Description
Roles and Responsibility
Develop and maintain complex data models and reports using Excel.
Analyze large datasets to identify trends and patterns, providing insights to stakeholders.
Design and implement effective data visualization tools to communicate findings.
Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.
Ensure data accuracy and integrity by implementing robust testing and validation procedures.
Provide expert-level support for data-related queries and issues.

Job Requirements
Strong proficiency in Excel, including advanced formulas and functions.
Excellent analytical and problem-solving skills, with the ability to think critically and creatively.
Effective communication and interpersonal skills, enabling collaboration with diverse stakeholders.
Ability to work independently and as part of a team, demonstrating strong time management and organizational skills.
Experience working with large datasets and developing scalable data models.
Strong attention to detail, focusing on delivering high-quality results and meeting deadlines.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: MIS Executive
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Hyderabad

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[Full Time] Utility Bill New Associate - Messaging at Accenture HR Aditi

Wed, 21 Jan 2026 12:00:00 +0530

Job Description

About The Role

Skill required: Backoffice - Service Desk Non-Voice Support

Designation: Utility Bill New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai

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[Full Time] Utility Bill New Associate - Messaging at Accenture HR Aditi

Wed, 21 Jan 2026 12:00:00 +0530

Job Description

About The Role

Skill required: Backoffice - Service Desk Non-Voice Support

Designation: Utility Bill New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai

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[Contract] Cashier at VFS Global

Mon, 19 Jan 2026 12:00:00 +0530

Job Description
Role & responsibilities

Role - Cashier & Accounts
Entity - One vasco
Payroll - Apex services
Experience - 3 to 8 years
Skills - Communication, Cash handling, Accounts receivable & payable, Finance, General ledger
Notice period - Immediate to 15 days

Interested candidates kindly apply for this role
Job Classification
Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Contract
Contact Details:
Company: VFS Global
Location(s): Hyderabad

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[Full Time] Service Team Lead - (QR) at Paytm

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Responsibilities:
1. Team Management (Service FSEs) min 15-20.
2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related)
3. Material Management from Hub to FSE. (Fwd and Reverse Logistics).
4. UpsellingSkill.
5. Analytical and Data Manager.
6. Trainer Mindset.
Criteria:
1. Strong service background
2. Industry- DTH/Broadband/Consumer Electronics etc.
3. Local market knowledge
4. Strong understanding of stock handling/ inventory management
Education
Graduate or above / Post Graduation preferred.
Job Classification
Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Paytm
Location(s): Visakhapatnam

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[Full Time] AssociateTransition Manager Hyderabad/Noida/Pune;Healthcare/Hitech/oth at Tech Mahindra

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Associate Transition Manager- Noida/ Pune/ Hyderabad(Healthcare/Hitech/Service Desk)- Immediate Joiner
Please share cvs to sd00838847@techmahindra.com
Role and Responsibilities for Transition Manager:
Engage business lines to understand migration requirements
Devise detailed project plan to execute the migration
Co-ordinate with various teams to ensure deliverables are met
Escalate issues in a timely manner and suggest alternative approach
Partner with the business to ensure smooth execution of plan
Work consistently to improve and update the migration methodology and toolkit.
Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines.
Managing Customer relationships, Account Management, Operational control of the task
Pre-sales/Post-sales support (C-Level interface), Transition Management, and blended (Offshore/Onshore) delivery operations.
Team leadership/management skills
Excellent Communication and interpersonal skills.
Customer Relationship Management skills
Ensures Transition projects are / remain fully auditable
Ensures all forecast costs are fully understood at start of project and transition budgets agreed with account team
Develops /maintains effective commercial awareness of Tech M processes and standard
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Tech Mahindra
Location(s): Noida, Gurugram

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[Full Time] Operations Officer at G4S

Tue, 13 Jan 2026 12:00:00 +0530

Job Description
Country:
India

Work Location:

Work Location:
Hyderabad, Andhra Pradesh, India

Openings:
2

Department:

Work Mode:
On Site

Shift:
8 hours

Job Type:
(Unknown)

Experience Range:
4 - 6 Yrs.

Preferred Industry:
Any

Qualification Required:
Graduate

Salary:
INR 30,000

Key Skills:
Physical Security, Manpower management, Recruitment, Field Work, guarding operation

Functional Area:
Security Services

Job Introduction:

Job Responsibilities and Accountabilities

Area of Responsibility

% time

spent

Performance

Metrics

Submission of monthly Invoice

Movement of advance posting sheet / rota

Collection of invoice payments

Ensuring adoption and usage of iCONNECT app for attendance, leave marking etc. by the direct workforce

Ensuring there are no shortfalls in the deployment of direct work force in the given assignments

Control attrition of direct work force

Plan new deployments against new sales

Rotation of direct work force within the assignment / outside the assignment

Providing required direct force for conduct of events / short duties

Managing leaves of the direct staff

Ensuring scheduler is provided with required inputs for scheduling

Optimize the resources with equal deployment opportunity to all

Incident management / reporting

Onsite training to direct staff

Writing of assignment instructions / post instructions

100%

Number of client meetings

Net Shortages as per Saturn

Duty hours of direct staff

Client satisfaction

Night checks and surprise checks

Responsible for discipline of the direct work force when on duty

Code of Conduct:

operations officer is not expected to be a part of any Union. In case the candidate is currently a member of any Union he/she will have to resign from the Union before accepting the offer

Key Relationships

Internal

External

Frontline staff

Clients

CoC Head / Cluster Head

Operations Manager

Scheduling and Rostering Team

HR Team

Key Competencies Required

Core Competencies

Manpower management

Situation (crisis) handling

Communication skills

Customer focus

Basic language ability in English

Functional Competencies

Guarding operations

Risk assessment

Qualification and Experience Required

Qualification

Minimum : Graduate

Relevant Experience

5 - 10 years of experience in field operations

Knowledge of security risks and assessment techniques

Job Responsibility:

The Ideal Candidate:

Perform an action:
Job Classification
Industry: Facility Management Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: G4S
Location(s): Hyderabad

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[Full Time] Project Coordinator at Claidroid Technologies

Mon, 12 Jan 2026 20:48:21 +0530

Job Description
We're Hiring | Project Coordinator cum Scrum Master
Experience: 7 + Years
Location: Pune or Trivandrum
Mode: Hybrid
About Claidroid Technologies
At Claidroid Technologies, were helping enterprises across India, Helsinki, and the USA transform through cutting-edge solutions in Enterprise Service Management and Enterprise Security With a strong foundation in ServiceNow, IAM, and Digital Archiving, were a fast-growing, innovation-led company where your skills can make a real impact.
Job Summary
We are looking for an experienced Project Coordinator cum Scrum Master with a strong background in infrastructure projects. The role involves coordinating infrastructure-related activities, working with cross-functional teams, and facilitating Agile/Scrum practices to ensure timely and high-quality project delivery.
Key Responsibilities
Coordinate and manage infrastructure-related projects end-to-end
Prepare and maintain project plans, schedules, and status reports
Work closely with IT, operations, and external vendors
Track project progress, identify risks, and implement mitigation plans
Ensure smooth integration with existing infrastructure systems
Handle infrastructure challenges, security compliance, and performance optimization
Communicate project updates clearly to stakeholders and management
Facilitate Scrum ceremonies: Sprint Planning, Daily Stand-up, Sprint Review, and Retrospective
Guide teams on Agile/Scrum best practices
Remove impediments and support the team to improve productivity
Coach teams on self-organization and continuous improvement
Support organization-wide Scrum adoption and reporting
Candidate Profile
710 years of experience in Project Coordination / Scrum Master roles
Scrum Certification (CSM / PSM or equivalent)
Graduate degree in Computer Science / IT / related field
Good understanding of infrastructure (servers, networks, storage)
Experience with on-premise and hosted/cloud integrations
Exposure to SAP technology teams is a plus
Strong communication, coordination, and stakeholder management skills
Ability to work with global teams
Proactive, analytical, and problem-solving mindse
Joiners: Immediate joiners preferred (Not considering bench candidates)
Take the next step in your career
connect with us via email: vinisha.vinod@claidroid.com or Call 9892691813
Total Experience (yrs)
Current CTC (INR LPA)
Expected CTC (INR LPA)
Last Working Day / Notice Period
Preferred Location
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Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Claidroid Technologies
Location(s): Pune

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[Full Time] Senior Product Support Engineer at Boeing

Mon, 12 Jan 2026 11:07:33 +0530

Job Description
Position Overview:
Boeing India Defense Private Limited (BIDPL) is seeking a Senior Product Support Engineer to support the Indian Air Force AH-64 Support Program at Pathankot, Punjab, India.
Position Responsibilities:
Manage and supervise the on-site field services team towards satisfying maintenance requirements of the customer.
Regular (daily) coordination with customers and internal stakeholders on maintenance and material planning, performance monitoring and reporting aircraft status.
Interact with & advise local Indian Air Force leadership on all technical and logistics matters in order to deliver high levels of customer service and satisfaction.
Coordinate with internal reach back resources and provide expeditious response to technical requests, memos, and customer communications.
Forecast requirement of resources and ensure timely availability of personnel, facilities, services, equipment, and tools in support of the sustainment contract.
Understand performance metrics, prepare and review required contract deliverable reports, that would be used as performance reports provided to the customer.
Consistently provide high levels of customer support during regular shifts/ off-hours.
Communicate with cross functional teams including engineering and supply chain.
Identify and resolve any issues and provide solutions or recommendations to ensure the successful execution of the sustainment program.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
Bachelor''s degree or higher is required as BASIC QUALIFICATION and 13 or more years'' of related work experience.
Experience in fleet maintenance and maintenance planning in a government/private aircraft enterprise.
Experience in logistic support, planning and management in a government/private aircraft enterprise.
Experience with schedule management, as well as understanding of program execution to ensure cost, schedule and technical baseline requirements are met.
Demonstrated leadership qualities, ability to inspire and foster collaboration within cross functional teams.
Preferred Qualifications (Desired Skills/Experience):
Creativity in problem solving.
Demonstrated ability to effectively communicate multifaceted information to diverse audiences.
Strong interpersonal skills with ability to deal with both internal and external stakeholders.
Proficiency in maintaining a highly functional office for the on-site team.
Prior experience working with Indian Air Force or Indian armed forces.
Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 13 or more years'' related work experience or an equivalent combination of education and experience (e.g. Master+ 12 years'' related work experience.
Education
Bachelor's Degree or Equivalent Required
Job Classification
Industry: Defence & Aerospace
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Technical Operations (Tech Ops)
Employement Type: Full time
Contact Details:
Company: Boeing
Location(s): Chennai

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[Full Time] Health Operations New Associate at Accenture

Mon, 12 Jan 2026 05:27:36 +0530

Job Description

Skill required: Claims Services - Payer Claims Processing

Designation: Health Operations New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do
Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing verification, claims evaluation, and examination litigation.Business solutions that support the healthcare claim function, leveraging a knowledge of the processes and systems to receive, edit, price, adjudicate, and process payments for claims.

What are we looking for
Ability to handle disputesStrong analytical skillsAgility for quick learningAdaptable and flexibleWritten and verbal communication
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour primary interaction is within your own team and your direct supervisorIn this role you will be given detailed instructions on all tasksThe decisions that you make impact your own work and are closely supervisedYou will be an individual contributor as a part of a team with a predetermined, narrow scope of workPlease note that this role may require you to work in rotational shifts
QualificationAny Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai

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