IneoJobs.com

[Full Time] Hiring Service delivery Manager at Cognizant

Thu, 09 Apr 2026 12:00:00 +0530

Job Description

Roles and Responsibilities

Manage customer service operations to ensure timely resolution of customer queries and issues.
Oversee call center operations, including handling customer calls, emails, and chats.
Develop and implement process improvements to enhance efficiency and productivity in the contact center.
Collaborate with cross-functional teams to resolve complex customer complaints and escalations.
Ensure compliance with quality standards, regulatory requirements, and industry best practices.

Desired Candidate Profile

7-10 years of experience in BPO/Call Center environment with a focus on Customer Support/Service Delivery Management.
Proven track record of managing large teams (500+ agents) in a fast-paced environment.
Strong understanding of BPO processes, including voice & non-voice transactions processing.
Excellent communication skills with ability to work effectively at all levels within an organization.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Chennai

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[Full Time] Senior Service Delivery Manager at Tech Mahindra

Thu, 02 Apr 2026 14:59:40 +0530

Job Description
Job Role : Senior Service Delivery Manager SAP ERP Support
Job Location : Bangalore / Mumbai / Pune / Hyderabad

Role Overview
We are seeking a highly experienced Senior Service Delivery Manager with a proven track record of managing large-scale teams (200+ members) and delivering SAP ERP support projects across multiple SAP modules. The role requires strong leadership, deep ERP expertise, and the ability to drive operational excellence in service delivery.

Key Responsibilities
Team Leadership & Management
Lead and manage a team of 200+ professionals across diverse geographies.
Foster collaboration, mentorship, and performance excellence.
Ensure effective resource allocation and workload balancing.
Service Delivery Oversight
Oversee end-to-end SAP ERP support operations across modules such as FI, CO, MM, SD, HR, and others.
Ensure adherence to SLAs, KPIs, and compliance standards.
Drive incident, problem, and change management processes.
Client & Stakeholder Engagement
Act as the primary point of contact for clients and senior stakeholders.
Provide regular updates, performance reports, and strategic recommendations.
Align ERP support services with evolving business needs.
Project & Program Management
Manage large-scale ERP support programs and transformation initiatives.
Coordinate upgrades, enhancements, and migration projects (including SAP S/4HANA).
Ensure timely delivery within budget and scope.
Continuous Improvement
Identify opportunities for process optimization and automation.
Implement best practices in ERP support and service delivery.
Drive innovation to enhance efficiency and reduce downtime.

Required Skills & Qualifications
Experience
20+ years of overall IT experience, with at least 10+ years in SAP ERP service delivery.
Proven ability to manage teams of 200+ members in complex ERP environments.
Technical Expertise
Strong knowledge of multiple SAP ERP modules (FI, CO, MM, SD, HR, etc.).
Familiarity with SAP Basis, Solution Manager, and system monitoring tools.
Leadership & Communication
Exceptional stakeholder management and communication skills.
Ability to lead diverse, cross-functional teams across global locations.

If you are interested and know someone looking out, kindly share CV at PG00832018@techmahindra.com
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time
Contact Details:
Company: Tech Mahindra
Location(s): Hyderabad

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[Full Time] Delivery Lead Manager at Accenture

Thu, 02 Apr 2026 09:09:08 +0530

Job Description

Skill required: Commercial Banking Operations - Core Banking
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years What would you do?
We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.
What are we looking for?
?Oversee and manage the day-to-day operations ensuring efficient and customer-centric services.?Sound understanding commercial banking operations (Payments, Account Maintenance, Collateral Management and Servicing)?Develop and implement strategies to enhance customer experience, increase market share, and achieve revenue targets.?Collaborate with senior management to establish operational goals, policies, and procedures that align with the overall business objectives.?Should have strong Interpersonal skills which is crucial to build trust with clients, provide excellent customer service, collaborating effectively with colleagues from other deal and foster a positive work environment.?Should have strong client relationship management which involves direct interaction with clients, maintaining strong and trusting relationships with clients and creating strategies to generate revenue through client relationships?Ensure compliance with banking regulations, policies, and guidelines in payment banking operations.?Drive the development and implementation of new products, services, and digital solutions to meet customer needs and market demands.
?Creation of client value ideas and streamlining automation projects.?Should possess strong negotiation skills, including the ability to prepare for and conduct negotiations, understand and articulate the needs and interests of both parties, and work towards a mutually beneficial outcome?Should demonstrate strong conflict management skills, including the ability to identify and address disagreements, mediate disputes and facilitate a constructive dialogue between parties to reach a resolution?Analyze market trends, customer behaviors, and competitive landscape to identify business opportunities and drive innovation.?Build and maintain strong relationships with key customers, business partners, and stakeholders to foster loyalty and promote business growth.?Provide guidance and support to operations teams, including performance management, training, and professional development initiatives.?Monitor and analyze operational metrics, customer feedback, and performance indicators to identify areas for improvement and drive operational excellence.?Collaborate with cross-functional teams, such as risk management, compliance, and technology, to ensure alignment and effective implementation of business strategies.?Stay updated on industry best practices, emerging technologies, and regulatory Roles and Responsibilities:
In this role you are required to identify and assess complex problems for area of responsibility
The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
Requires adherence to strategic direction set by senior management when establishing near-term goals
Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
Some latitude in decision-making in involved
you will act independently to determine methods and procedures on new assignments
Decisions individual at this role makes have a major day to day impact on area of responsibility
The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shiftsQualification
Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai

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[Full Time] Delivery Lead Senior Manager at Accenture

Thu, 02 Apr 2026 07:26:09 +0530

Job Description
Skill required: Commercial Banking Operations - Core Banking

Designation: Delivery Lead Senior Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do
We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.

What are we looking for
Oversee and manage the commercial process for banking customers, ensuring adherence to regulatory guidelines and internal policies.
Develop and implement efficient processes and procedures for account opening, customer onboarding, and account maintenance, focusing on accuracy and compliance.
Stay updated on legal requirements and regulations related to probate and legal order processing, ensuring timely and accurate execution of these processes.
Collaborate with legal and compliance teams to ensure adherence to legal guidelines and requirements in probate and legal order processing activities.
Should have strong Interpersonal skills which is crucial to build trust with clients, provide excellent customer service, collaborating effectively with colleagues from other deal and foster a positive work environment.
Should have strong client relationship management which involves direct interaction with clients, maintaining strong and trusting relationships with clients and creating strategies to generate revenue through client relationshipsMonitor and analyze operational metrics to identify areas for improvement, streamline processes, and optimize efficiency.
Provide guidance and support to the retail banking operations team, including training, performance management, and career development.
Foster a customer-centric culture within the retail banking operations team, emphasizing high-quality service and timely issue resolution.
Should possess strong negotiation skills, including the ability to prepare for and conduct negotiations, understand and articulate the needs and interests of both parties, and work towards a mutually beneficial outcomeShould demonstrate strong conflict management skills, including the ability to identify and address disagreements, mediate disputes and facilitate a constructive dialogue between parties to reach a resolutionServe as a subject matter expert for processes under commercial banking operations and support to team members and other stakeholders.
Ensure proper documentation, record-keeping, and archiving of account-related information, probate cases, and legal order processing.
Liaise with internal stakeholders, such as legal, compliance, and risk management teams, to ensure alignment and compliance with regulatory requirements.
Stay updated on industry trends, best practices, and emerging technologies related to retail banking
Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibilityThe individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectivesRequires involvement in setting strategic direction to establish near-term goals for area(s) of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersShould have latitude in decision-making and determination of objectives and approaches to critical assignmentsTheir decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibilityIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts
QualificationAny Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Chennai

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[Full Time] Instructor Specialist at Accenture

Wed, 01 Apr 2026 12:00:00 +0530

Job Description
About The Role

Skill required: Digital Inside Sales - Inside Sales

Designation: Instructor Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song?? all powered by the world??s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?
Transforming sales to become a future-ready and digital B2B revenue engine.Digital Inside Sales involves selling products or services remotely using digital tools and platforms. This includes activities like email marketing, social media outreach, and virtual meetings. The goal is to reach and engage potential customers without face-to-face interactions. It allows sales teams to efficiently manage leads, close deals, and build customer relationships online. This approach is cost-effective and scalable, making it ideal for modern sales strategies.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

What are we looking for?

Training Expertise-Proven experience in designing, developing & delivering effective training programs-In-depth knowledge of adult learning principles & instructional design methodologies
Subject Matter Proficiency-Mastery of the Google Ads & processes relevant to the training area-Ability to convey complex information in a clear & understandable manner
Presentation/Facilitation Skills-Ability to deliver dynamic & interactive presentations that keep trainees engaged-Effective use of visual aids & technology to enhance training delivery
Interpersonal Skills-Strong interpersonal skills to establish rapport & build positive relationships with trainees-Empathy and patience to address diverse learning styles & individual needs
Feedback and Evaluation:Skill in providing constructive feedback to trainees to facilitate their growth & development
Adaptability-Flexibility to adjust training methods based on trainee feedback & changing needs-Ability to handle unexpected situations & modify training plans accordingly
Assessment and Measurement-Skill in creating assessments to evaluate trainees understanding & skill proficiency-Ability to analyze training effectiveness and make improvement based on results
Excellent communication and presentation skills, both written and verbal.
Experience in advertising sales, media account management, successful client engagement and consistent business growth.
Experience working against an assigned quota with a desire to exceed sales targets or sales KPIs.
Experience in providing strategic advice to help advertisers get the best return on advertising investments.
Ability to assess customer needs and successfully pitch on value propositions.
Ability to communicate effectively across various levels, including senior marketing leaders.
Flexibility in switching between duties and assignments as per requirement.
Experience working with CRM systems.
Dependable, reliable with strong work ethic and time management skills
Roles and Responsibilities:

Manage Training batches of 15 to 25 HC per Training schedule
Lead training projects.
Deliver process/product/policy training in classroom/online environment.
Develop and deliver training courses for different trainees/markets/products.
Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
Lead all Process RCA and build training plans to deliver
Track and Report all Training activities of New Batches
Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
Work with business teams to achieve top performance, including group coaching, bottom performers identification and training. Qualification
Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Hyderabad

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[Full Time] Professional Services Delivery Engineer Iii, Specialty Domain In at Rackspace Technology

Wed, 01 Apr 2026 06:32:47 +0530

Job Description

PERSON SPECIFICATION

The Network Operations Network Engineers need experience (but not limited to) the following technologies:

Cloud/On-premises support for Cisco networking

Juniper firewalls

Zscaler

The Network Operations Network Engineer III

Is able to handle multiple tasks and prioritize work under pressure

Is comfortable and proficient in delegating tasks to other engineers

Is detail-oriented in documenting information and able to own customer issues through resolution

Demonstrates expert problem-solving skills coupled with a habit of regularly taking on responsibility

Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge

Identifies were process can be improved and engages managers and other teams to implement those improvements

The ideal candidate possesses

At least 5 years of recent networking experience

CCIE-level aptitude

A minimum of 12 months of experience in a customer service role

Excellent written and verbal communication skills

Critical thinking skills and the ability to provide solutions with precision during high-pressure situations

Schedule flexibility to include working a weekend day regularly and holidays as required by the business

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the worlds leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though were all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the worlds leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though were all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job Classification
Industry: Oil & Gas
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery - Other
Employement Type: Full time
Contact Details:
Company: Rackspace Technology
Location(s): Noida, Gurugram

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[Full Time] Operations Manager-- GIS at Wipro

Tue, 31 Mar 2026 12:00:00 +0530

Job Description
Location- Work from Office- Hyderabad
Role and Responsibilities:
Management of daily activities of a team size of 300+ analysts
Engages in Customer Escalations
Ensures achievement of all system, team and individual Customer Service goals and standards
Manages Key performance indicators
Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
Responsible for administrative aspects including reporting
- Superior communication (oral, written), presentation, and interpersonal skills
Demonstrated ability to develop and implement process enhancements including technology and performance
Ability to plan, prioritize, organize and communicate/sell effectively
Proficiency in Work-force management applications, Quality tools and technologies
Experienced in goal setting (defining and prioritizing specific, driving objectives)
Responsible for Process level compliance on various standards.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time
Contact Details:
Company: Wipro
Location(s): Hyderabad

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[Full Time] Associate Process Manager at eClerx

Mon, 30 Mar 2026 12:00:00 +0530

Job Description
We are looking for a highly motivated and experienced Showroom Sales Consultant to join our team in Udaipur. The ideal candidate will have 1-2 years of experience in sales, preferably in the automobile industry.

Roles and Responsibility

Develop and implement effective sales strategies to achieve business objectives.

Build and maintain strong relationships with customers to increase sales and revenue.

Conduct market research to identify new business opportunities and stay updated on industry trends.

Collaborate with cross-functional teams to achieve common goals.

Provide excellent customer service and support to ensure high levels of customer satisfaction.

Analyze sales data and performance metrics to optimize sales efforts.

Job Requirements

Graduate degree in any field.

Proven experience in sales, preferably in the automobile industry.

Strong communication and interpersonal skills are essential.

Ability to work in a fast-paced environment and meet sales targets.

Excellent problem-solving and analytical skills are required.

Strong knowledge of sales principles and practices is necessary.

How to Apply

To apply, please contact us at K. S. Automobiles Private Ltd., or visit our showroom to learn more about this exciting opportunity.
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Job Classification
Industry: Miscellaneous
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery - Other
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

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[Full Time] Associate Process Manager at eClerx

Mon, 09 Mar 2026 12:00:00 +0530

Job Description
We are looking for a skilled Big Data Engineer to join our team as an Associate Process Manager. The ideal candidate will have experience in big data engineering and be able to work with large datasets.

Roles and Responsibility

Design, develop, and implement big data solutions using various technologies.

Collaborate with cross-functional teams to identify business requirements and develop solutions.

Develop and maintain large-scale data pipelines and architectures.

Ensure data quality and integrity by implementing data validation and testing procedures.

Optimize big data systems for performance and scalability.

Provide technical guidance and support to junior team members.

Job Requirements

Strong understanding of big data technologies such as Hadoop, Spark, and NoSQL databases.

Experience with data processing frameworks such as MapReduce and Hive.

Knowledge of data modeling and data warehousing concepts.

Excellent problem-solving skills and attention to detail.

Ability to work in a fast-paced environment and meet deadlines.

Strong communication and collaboration skills.

About Company

eClerx Services Ltd. is a leading provider of outsourcing services, including customer support, content development, and data analytics. We are committed to delivering high-quality services to our clients and providing opportunities for professional growth and development to our employees.
Disclaimer - This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying
Job Classification
Industry: Miscellaneous
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery - Other
Employement Type: Full time
Contact Details:
Company: eClerx
Location(s): Mumbai

Apply

[Full Time] Senior Manager, AI Platform Support Lead at Pfizer

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Use Your Power for Purpose

The AI Platform Support Lead will oversee the support and operations of AI-driven platforms. This position requires proficiency in AI technologies (e.g. Generative AI, Large Language Models, and AI agents). The ideal candidate will have extensive experience in managing a support and operations service that is dependable, efficient, and meets both user requirements and business objectives.

What You Will Achieve

Manage the day-to-day operations and support for AI platforms.

Collaborate with AI platform engineering and other platform teams to ensure the smooth deployment and maintenance of AI platforms.

Provide assistance to end-users and work to enhance customer satisfaction.

Monitor AI platforms to ensure they perform optimally, are reliable, and cost-effective.

Manage stakeholders to ensure AI platforms meet business, compliance and IT requirements.

Lead efforts in incident response and troubleshooting for any platform issue.

Develop and implement best practices for supporting AI platforms.

Oversee software and service vendors and maintain strong vendor relationships.

Minimum Requirements:

BA/BS or MBA/ MS degree with 9+ years of relevant experience in Platform Support and Operations Management.

Experience in managing support and operations for platforms that utilize Generative AI, Large Language Models, and AI agents.

Proficiency in IT lifecycle management and experience working within a regulatory environment.

Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation.

Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner.

Capable of making decisions in situations of uncertainty and taking decisive actions.

A mindset focused on continuous innovation and improvement.

Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes.

Strong focus on customer satisfaction and effective stakeholder management.

Preferred Requirements:

At least 2 years of experience developing AI-enabled platforms.

Experience working in a pharmaceutical organization.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech
Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery - Other
Employement Type: Full time
Contact Details:
Company: Pfizer
Location(s): Chennai

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[Full Time] Delivery Lead Manager at Accenture

Mon, 16 Feb 2026 12:00:00 +0530

Job Description

Skill required: Record To Report - Financial AnalysisDesignation: Delivery Lead ManagerQualifications:BCom/Master of Business Administration Years of Experience:13 to 18 yearsLanguage - Ability:English(International) - Proficient
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Design and implementation of tools and processes which enable the client to perform financial analysis of its statements. Involves the ability to assess materiality and volatility of financial statement line items and key metrics utilizing financial ratios to determine the financial health of the company.What are we looking for?
Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressure Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
Qualification BCom,Master of Business Administration
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Mumbai

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[Full Time] Delivery Lead Manager at Accenture

Mon, 16 Feb 2026 12:00:00 +0530

Job Description

Skill required: Employee Services - Employee Data Process Design
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for?
NANA
Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Mumbai

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[Full Time] Senior Manager, AI Solution Support Lead at Pfizer

Mon, 16 Feb 2026 12:00:00 +0530

Job Description
Use Your Power for Purpose

The AI Solution Support Lead will oversee the support and operations of AI-driven applications. This position requires proficiency in AI technologies, such as solutions using Generative AI, Large Language Models, and AI agents. The ideal candidate will have extensive experience in managing a support and operations service that is dependable, efficient, and meets both user requirements and business objectives.

What You Will Achieve

Manage the day-to-day operations and support for AI applications.

Collaborate with application development and platform teams to ensure the smooth deployment and maintenance of AI solutions.

Provide assistance to end-users and work to enhance customer satisfaction.

Monitor AI applications to ensure they perform optimally, are reliable, and cost-effective.

Manage stakeholders to ensure AI applications meet business, compliance and IT requirements.

Lead efforts in incident response and troubleshooting for any application issue.

Develop and implement best practices for supporting AI applications.

Oversee software and service vendors and maintain strong vendor relationships.

Minimum Requirements:

BA/BS or MBA/MS degree with 9+ years of relevant experience in an Application Support and Operations Management.

Experience in managing support and operations for applications that utilize Generative AI, Large Language Models, and AI agents.

Proficiency in IT lifecycle management and experience working within a Regulatory environment.

Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation.

Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner.

Capable of making decisions in situations of uncertainty and taking decisive actions.

A mindset focused on continuous innovation and improvement.

Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes.

Strong focus on customer satisfaction and effective stakeholder management.

Preferred Requirements:

At least 2 years of experience developing AI-enabled applications.

Experience working in a pharmaceutical organization.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech
Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery - Other
Employement Type: Full time
Contact Details:
Company: Pfizer
Location(s): Chennai

Apply

[Full Time] Delivery Lead Manager at Accenture

Mon, 16 Feb 2026 12:00:00 +0530

Job Description

Skill required: Compensation & Benefits - Compensation Program Design
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
What would you do?
Key ResponsibilitiesAdvise & consult clients on future state Benefits organization design and target operating model Lead key strategic initiatives, driving Benefits Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations Provide end to end process expertise input to the process team s (Bl) during global design preparation & localization workshops Participate in the global & localization sessions and provide leading practice input in administering local processes Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles Provide input into the technology enablement (Benefits System) and assist in identifying automation opportunities and address process administration gapsProvide input, where needed on service delivery components needed for policy harmonization Participate in global design authority discussions and provide input to any service delivery components Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation Lead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creation Lead the training and service rehearsal activities & train BPO process SMEs Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps Lead ongoing continuous process improvement analyses and monitoring of process-specific KPls Ideate, test, and develop potential Analytics opportunities enabling creation of Client business valueProvide ongoing coaching to PMEs and the BPO process teams Design customized Benefits solutions & lead client workshops solution presentation and solution orals Extensive experience working across multiple 3rd party vendors/suppliers/carriers Exposure to regulatory reporting, laws, and country legislations Creating end to end Benefits outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solution Work closely with transitions and Change management teams to ensure smooth transition of Benefits processes/activities to Accenture Program lead and project manage Benefits Consulting projects align resources for the project and ensure successful delivery and outcomes of the project Support/work with diverse, multi-cultural global teams to create HRO (Benefits) solutions for clients
What are we looking for?
Lead Hypercare and other Governance meetings for respective domainsGraduation in Human Resources (Preferably master s in human resources)Minimum 12+ years of experience in US/Canada Benefits consulting, solution, and deliveryStrong customer engagement skillsGlobal exposure know-how of different culturesEnd to End knowledge of HR functionGood analytical and problem-solving skills and ability to handle difficult client interactions Travel readiness and flexibility to work in different time zones Benefits and HR certifications highly preferred
Roles and Responsibilities: US Benefits TransformationUS Benefits ConsultingBenefits Technology ConsultingBenefits Operations ExperienceVendor/Supplier ManagementClaim ProcessingProfessional QualitiesGood oral and written communication skillsAbility to identify and effectively use resources Excellent customer service skills Operational Excellence skills Qualification Any Graduation
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Mumbai

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[Full Time] Executive -Jewellery Customer Service at Titan Company

Fri, 13 Feb 2026 12:00:00 +0530

Job Description
Job Title: Executive Jewellery Customer Service (Regional)
Company: Titan Company Ltd
Location: Chennai / Patna
Experience: 35 Years
Industry: Jewellery / Luxury Retail

Key Responsibilities:
Handle after-sales service for jewellery (repairs, modifications, quality checks).

Ensure regional service TAT, quality, cost and revenue targets.

Manage vendor lead times, payments and material reconciliation.

Coordinate with internal teams (commercial systems, technical services).

Analyse factory defects and share preventive feedback with manufacturing.

Oversee day-to-day RSC operations and inventory.

Drive lean practices to improve service efficiency.

Key Deliverables:
On-time customer service and high-quality output.

Service coverage aligned with boutique network.

SLA adherence across the region.

Candidate Profile:
Graduate/Diploma with 35 years experience in jewellery industry.

Preferably from Studded Jewellery manufacturing / inspection.

Gemology certification is a plus.

Strong system skills, communication and customer orientation.

Languages: English ,Tamil.
Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Associate
Employement Type: Full time
Contact Details:
Company: Titan Company
Location(s): Chennai

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[Full Time] SDM-IOA Delivery at Cognizant

Wed, 11 Feb 2026 12:00:00 +0530

Job Description

Job Summary
The SDM-IOA Delivery role is crucial for managing and optimizing delivery processes within our organization. With a focus on MS Office and MS Office Web Components the candidate will ensure seamless operations and contribute to the companys success. The role involves working in a hybrid model during day shifts with no travel required. Experience in Auto - Finance and Accounting Auto - Compliance and Risk Auto - Claims and Property & Casualty Insurance is advantageous.

Responsibilities
Manage and optimize delivery processes to ensure seamless operations and high-quality outcomes.
Collaborate with cross-functional teams to align delivery strategies with organizational goals.
Utilize MS Office and MS Office Web Components to enhance productivity and streamline workflows.
Implement best practices in delivery management to improve efficiency and effectiveness.
Monitor and evaluate delivery performance to identify areas for improvement and innovation.
Provide technical expertise in MS Office applications to support team members and enhance project outcomes.
Develop and maintain documentation for delivery processes to ensure transparency and consistency.
Facilitate communication between stakeholders to ensure alignment and understanding of delivery objectives.
Analyze data and metrics to drive informed decision-making and strategic planning.
Ensure compliance with industry standards and regulations to maintain quality and integrity.
Support the integration of domain skills in Auto
Finance and Accounting Auto
Compliance and Risk Auto
Claims and Property & Casualty Insurance to enhance delivery processes.
Foster a collaborative and inclusive work environment to promote team engagement and productivity.
Adapt to changing priorities and challenges to maintain focus on delivery excellence.

Qualifications
Demonstrate proficiency in MS Office applications and MS Office Web Components to support delivery processes.
Possess strong analytical skills to evaluate delivery performance and drive improvements.
Exhibit excellent communication skills to facilitate collaboration and stakeholder engagement.
Have experience in Auto
Finance and Accounting Auto
Compliance and Risk Auto
Claims and Property & Casualty Insurance as a nice to have.
Show ability to work effectively in a hybrid work model and adapt to day shift requirements.
Display commitment to continuous learning and professional development in delivery management.
Maintain a proactive approach to problem-solving and innovation in delivery processes.

Certifications Required
Microsoft Office Specialist certification is highly recommended.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery - Other
Employement Type: Full time
Contact Details:
Company: Cognizant
Location(s): Pune

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[Freshers] SMU Delivery Leader at Wipro

Tue, 10 Feb 2026 12:00:00 +0530

Job Description

Role Purpose - SMU Delivery Leader (Hyderabad, Pune (preferred), Other cities also Ok

The purpose of therole istodrive,optimizeand governdeliverymanagement, build future capabilities (skill and IP)anddrive innovationthroughautomationand next generation technologieswithin a Delivery Unitto enhancecustomer satisfactionandlead organicgrowth.

1.Delivery Management

a.Oversee seamless delivery of projects in the Strategic Market Unit (Unit) and Sales within the Practice

b.Client Relationship Management

c. Delivery governance across the accounts/projects

d. Manages the Revenue and Margins for SMU and drives the Q-o-Q by interlocking with the SMU and Sales

e.Infuses AI into the SDLC and demonstrates AI Leadership in Delivery in each client delivery

f. Drives AI First mindset in the unit

2. Enabledelivery ledrevenuegrowthofthe SMU

3. Delivery Assurance(specifically for SDH in a SL DU)

a.Drive and deploy effective technical solutioning and delivery management

b. Lead Thought Leadership

c.Review proposals and avoid delivery risks

4. Quality

a.Work with Quality team to drive Quality orientation in the teams

b. Enhance process compliance and adherence to guidelines and procedures

c.Usage of tools and technology to enhance quality

5. Operational Excellence

a.Review and improve the overall effectiveness of the delivery

b.AutomationFocus

c. Innovation Focus

d. AI Focus

6. Capability Development and Talent Pipeline Creation

a.Reviewand monitorquarterly demand forecasts, resource planning andfulfillmentin line with business requirementsand costs ofdelivery

b.Drive localization inidentified and key markets

c.Lead upskillinginitiatives across the Delivery Unit

d.Fresher engagement program

7. Team Management

a.Resourcing

Hire adequate and right resources for the team

b.Talent Management

c. Performance Management

Set goals for the team, conduct timely performance reviewsand provide constructive feedback to own direct reports

Ensure that the PerformanceNxtis followed for the entire team

d.Employee Satisfaction and Engagement

Lead anddrive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

Qualifications:

Handled org size of approx 8000 folks and above

India based ?? Ideally in Hyderabad or Pune.But Ok to for others cities also

Has handled Digital portfolios

Exposure to Healthcare,Consumer,Technology Industry segments

Has played multiple delivery roles

Created and led Digital delivery teams with Engineering managers , deep experience of devops

Handled clients in Americas / Europe

Has managed large delivery PnL

Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Leader
Employement Type: Freshers
Contact Details:
Company: Wipro
Location(s): Hyderabad

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[Full Time] Ops Manager I Renewal Process at Concentrix

Mon, 09 Feb 2026 12:00:00 +0530

Job Description
Role & responsibilities
Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
Be a point of escalation for our clients and respond promptly to any issues
Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
Work with client contact on reporting and forecasting
Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
Work with client contact on reporting and forecasting
Coordinate team incentives and Sales Performance Incentive Funds
Partner and build business relationships with all partners to ensure customer expectations are met

Preferred candidate profile

5+ years proven work experience in a sales role
A passion for customer experience and driving team results
Experience in operations and strategy building
Excellent Coaching history
A record of developing and retaining great employees
Experience maximizing revenue through best practices
Experience working with Salesforce.com or similar CRM
Experience finding solutions as a manager
Perks and benefits
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time
Contact Details:
Company: Concentrix
Location(s): Bengaluru

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[Full Time] Semi voice / Blended Process / Service desk / Technical / Bpo / Voice at Fortune 500

Fri, 30 Jan 2026 12:00:00 +0530

Job Description
Job Title: Semi Voice & Technical Support Executive
Job Summary
We are looking for a Semi Voice & Technical Support Executive to provide efficient customer service through a mix of voice calls and non-voice channels such as email and chat. The role involves troubleshooting basic technical issues, handling customer queries, and ensuring timely resolution while maintaining high customer satisfaction.

Key Responsibilities
Handle customer interactions via voice calls, email, and chat
Provide basic to intermediate technical support for products/services
Diagnose and troubleshoot technical issues following standard procedures
Escalate complex issues to higher-level support teams when required
Maintain accurate records of customer interactions and resolutions
Meet quality, productivity, and turnaround time targets
Follow company policies, data security, and compliance guidelines
Work collaboratively with internal teams to improve customer experience
Required Skills & Qualifications
Any graduate / undergraduate (depending on requirement)
Good verbal and written communication skills in English
Basic understanding of technical concepts (hardware, software, internet, applications, etc.)
Customer-focused attitude with problem-solving skills
Ability to multitask and work in a fast-paced environment
Basic computer knowledge (MS Office, ticketing tools, CRM)
Preferred Skills
Prior experience in technical support or customer service
Experience with semi-voice or blended process
Familiarity with IT support tools and remote troubleshooting
Work Conditions
Willingness to work in rotational shifts / night shifts (if applicable)
Work from office / hybrid / remote (as applicable)

Key Performance Indicators (KPIs)
First Call/Contact Resolution (FCR)
Customer Satisfaction (CSAT)
Average Handling Time (AHT)
Quality Audit Scores
Contact Point :

Aditya : 8884777961

Alvin : 9513900438

Manisha : 7996772782

Arpitha : 9986024649
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Associate
Employement Type: Full time
Contact Details:
Company: Fortune 500 Companies
Location(s): Bengaluru

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[Walk-ins] Walk-In Interview MIS/Account Executive at BLS International

Fri, 16 Jan 2026 12:00:00 +0530

Job Description
Position: MIS / Accounts Executive

Location: Building No. A 30, Noida Sector 136, BLS International, G.B Nagar, Near Avant Tower, Opposite Purwanchal Business world building

Interview Date: 17/01/2026, 19/01/2026, 22/01/2026
Interview Time: 10:30 - 04:30 PM
Interview Type: Face-to-Face

Role Overview:
The selected candidate will be responsible for managing MIS reporting and supporting accounting operations. The role requires strong analytical skills, hands-on accounting exposure, and advanced Excel knowledge.

Key Responsibilities:
Preparation and analysis of MIS reports
Accounting entries, reconciliations & data validation
Invoice processing, reimbursement processing & provisioning
GST calculation and basic compliance support
Advance management and adjustment
Retail accounting & rental accounting
Understanding and handling lease / rental agreements
Contract understanding and financial data handling
Strong coordination with internal teams
Required Skills & Qualifications:
Minimum 3 years of relevant experience
Graduation is mandatory
Relevant accounting/MIS certifications will be an added advantage
Advanced MS Excel knowledge (Pivot Tables, VLOOKUP, formulas)
Good analytical ability and attention to detail

Thanks,
Manisha
9311380365

Job Classification
Industry: Miscellaneous
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery - Other
Employement Type: Walk-ins
Contact Details:
Company: BLS International
Location(s): Noida, Gurugram

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[Full Time] Service Delivery Manager - Oracle Centre of Excellence at Aveva

Wed, 14 Jan 2026 12:00:00 +0530

Job Description
Position Title: Service Delivery Manager - Oracle Centre of Excellence
Location: Hyderabad, IndiaReporting to: Director of Back Office ServicesEmployment Type: Full-time regular, hybrid work arrangement
The job
AVEVA is embarking on a strategic initiative to create an internal Oracle Centre of Excellence (CoE), consolidating all Oracle ERP support and project activity into one accountable, in-house team. We are seeking a dynamic and experienced Service Delivery Manager to lead this new team. The ideal candidate will have a proven track record of managing offshore or nearshore shared service centers for ERP systems, preferably Oracle. This is a leadership role critical to the success of our new CoE, responsible for building a high-performing team and ensuring the delivery of exceptional service to our internal stakeholders.
Key responsibilities
Lead, mentor, and inspire a team of Oracle specialists located in Hyderabad and Madrid, fostering a collaborative and high-performance culture.
Oversee the day-to-day operations of the Oracle CoE, ensuring the delivery of high-quality support, enhancements, and compliance projects across multiple time zones.
Champion a customer-centric approach, ensuring the team provides excellent service to internal employees and stakeholders.
Manage the transition from our current managed service provider to the new in-house CoE, ensuring a smooth and seamless handover.
Act as the primary point of contact for the Oracle CoE, managing relationships with key stakeholders and aligning the team''s priorities with the overall business strategy directed from our UK headquarters.
Drive a culture of continuous improvement, motivating the team to innovate and enhance our service delivery.
Develop and manage a robust talent pipeline, nurturing junior analysts and providing career development opportunities for the entire team.
Essential requirements
Relevant 12 to 15 years work experience with a minimum of 5 years of experience in a leadership role, managing an offshore or nearshore shared service center for an ERP system
Strong preference for candidates with Oracle expertise, especially with hands-on experience in Oracle Fusion Financials
Demonstrated experience in building, developing, and motivating high-performing teams, with a focus on creating a positive and engaging work environment
Exceptional interpersonal and communication skills, with the ability to effectively manage stakeholders at all levels of the organization
A deep understanding of service delivery principles and a passion for providing excellent customer service
Proven ability to translate strategic goals into actionable plans and to lead a team through periods of change and transformation
Experience in managing the transition from an outsourced to an in-house service model is highly desirable
Desired Skills
A strong, proactive leader who has "done this before" and can bring a wealth of experience to this new and exciting initiative
A leader who demonstrates AVEVA values of Impact, Aspiration, Curiosity and Trust in various aspects of work and influence
Job Classification
Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time
Contact Details:
Company: Aveva
Location(s): Hyderabad

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