Customer Support Representative
- Siwa Searchers
- 1 to 6 Yrs
- Bengaluru
- 5 years ago
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Job Description
Dear Candidates,
Location- (WFH anywhere in India can apply)
Designation Senior Executive operations (CSA)
Candidate needs to handle Queries, Requests and Complaints from customers tactfully, provide excellent
customer experience at every interaction and ensuring end to end resolution by taking complete ownership for
the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant
improvement in customer experience.
Qualification- Minimum HSC/ Graduate preffered
Should have minimum 1 year of relevant work experience as a customer support
Language capabilities English & Hindi (Written & Verbal) one additional regional
language Tamil/ Telugu/ Kannada/ Malayalam (preferable)
Consultants to be from relevant industry , preferably with International
contact Center Experience.
Job profile
Compassion - Understands and responds appropriately and respectfully to emotional components behind
responses: Empathy and Apology
o Customer Centricity - The mindset of "highest value for the customer" always willingness to help,
demonstrate ownership, and attention to details
o Composure - Stays calm under pressure: Courteous, and Professional
o Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening,
Rate && Clarity of Speech, Conversational Ability
o Ability to understand the customer problem and provide solution or information as per company
policies and process
o Ability to compose grammatically correct, concise, and accurate paragraph/essay/letter
Good understanding of etiquette for written communication (both email and chat)
CTC: Ranges between: 23000 PM
interested candidates can apply on pr*****a@si*********r.com or call on 8850088***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Siwa SearchersLocation(s): Bengaluru
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Siwa Searcher has been specifically established for connecting recruiters and job seekers worldwide across different industries. More than thousands of candidates and employers are registered with our recruitment consultancy. With years of experience, our team is able to provide effective employme...
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