L3 Support Engineer- Blueconch Technologies
- Xpanxion
- 3 - 8 years
- Pune
- 5 years ago
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Job Description
We have an urgent opening for L3 Support Engineer in our team. Please find below the Job description and let me know if you would be interested for the same.
Kindly share the below details if interested.
Notice period:
Current CTC:
Expected CTC:
Offers in Hand:
Current Location:
We are seeking a Level3 Support Engineer with extensive experience in troubleshooting software products, a broad understanding of technology, excellent communication, and teamwork skills. This candidate should have Excellent written and verbal communication skills, a good understanding of client/server applications architecture and mobile applications. The candidate should be able to resolve basic to moderately complex technical issues involving hardware like mobile devices, tablets, computers, and software like web browsers, web portals, and mobile applications.
Our Engineering team is a fast-paced group working in a competitive market. The Level3 Support Engineer will be responsible for leading post-mortem analyses to capture requirements, troubleshoot, root cause, resolve and work closely with Engineering and frontline Support team to bring the issue to closure.
The successful candidate must have a bachelor's in computer science or related discipline and 5+ years of experience in doing technical support. The candidate should have the ability to gain knowledge on company products like Fleet management systems. Should be able to make use of available resources and troubleshooting tools to provide a prompt resolution to issues.
The candidate should be a very good team player and must be willing to work in an agile environment. Must possess a strong background in Linux/Unix administration and experience with using SQL. Must have experience following standards and processes using tools like JIRA issue tracking, and Confluence. The candidate should be able to make recommendations and proposals for improving existing processes, system enhancements, and customer experience. Candidates with knowledge of network and systems administration will be highly valued. Experience with supporting automotive or telematics applications and knowledge of API integration is a bonus. Knowledge of tools like Postman and other customized software applications is preferred.
Experience working with onsite teams, and domain knowledge in compliance products for the transportation industry is preferred. Must have experience interfacing with onsite clients.
B. All Other Information (Responsibilities/Requirements/Success Criteria)
Other Responsibilities:
Monitor support tickets queue, provide support and escalate as needed
Strong analytical, organizational skills, and interpersonal skills
Other Requirements (as appropriate):
Embraces new technologies, manage and meet turnaround time
Detail-oriented, team player
Success Criteria/Include Critical Behaviors (required, list top 2-4, see attached)
Ability to set and achieve goals and objectives with little supervision
Ability to prioritize and to work well in an environment with changing priorities
Ability to communicate well with management, within the engineering and support team
Best Regards,
Neelima Shukla
ne***********a@bl**********h.com
Job Classification
Industry: IT Services & ConsultingFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: BlueConch TechnologiesAddress: 4th, 3rd Floor,Server Space,A G Technology Park,O, ff ITI Road,Aundh, PUNE, Maharashtra, IndiaLocation(s): Pune
Keyskills: Linux Production Support sql L3 support shell application support L3
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