Customer Service Executive - Chennai - Dcb
- DCB Bank
- 0 - 2 years
- Chennai
- 5 years ago
- Email to a friend
- Report this job
Job Description
Job Summarya
- Ability to pick up quality customers across liabilities assets and cross sell third party products.
- To ensure accurate, timely and error free processing of customer service requests aTo overcome problems using guidelines and escalate with expediency, when necessary.
- To ensure the best visual impact of the branches on customers
Detailed Responsibilitiesa
- To work for providing first class service experience to existing customers and take references for acquiring new quality customers.
- To cross sell deposit and fee products to such customers and penetrate better market share
- To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
- To keep updating knowledge and exposure to various banking products both internal as well as competitor.
- To continuously improve product knowledge and awareness of market trends and competitor products.
- To overcome problems using guidelines and escalate with expediency, when necessary.
- Other duties may be assigned from time to time as desired by the Bank
Desired skills and competenciesa
- Good knowledge of the geographical area,
- Experience in banking as well as exposure to banking products is desired acommunication skills with good command in English and Local Language is mandatory
- Working knowledge of PPTas and understanding of MIS.
- Disciplined on the compliance and Audit part and knowledge of the product being handled
- Good co-ordination and networking skills
- Sales Experience desired, though not mandatory
Job Classification
Industry: BankingFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: DCB BankLocation(s): Chennai
Keyskills: Sales Networking Compliance MIS Banking banking products Customer Service Executive Auditing
Similar positions
DCB Bank
DCB Bank Limited DCB Bank Limited is a private sector scheduled commercial bank in India. It has a network of 331 branches. and around 505 ATMs in the country. It offers products to individuals, small and medium businesses, rural banking and mid corporates across the branch network.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in