Sr Technical Support Consultant, Pune - Pune
- SA Tech Software
- 5 - 7 years
- Pune
- 4 years ago
- Email to a friend
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Job Description
Profile: Sr Technical Support Consultant
Location: Kharadi, Pune (Currently WFH)
Required Experience: 5- 7 years of relevant work experience
Job Summary
Provide L3 Engineering Support to customers and internal RCMS Staff, L1/L2 via the ServiceNow portal, telephone, and/or Internet (e.g., chat, email). This is an internal RCMS business unit and client-facing role. Assess the nature of the product or service issue(s) and resolve support problems through independent judgment and advanced troubleshooting skills within the Service Level Agreement (SLA). May work under the guidance of more senior level staff or managers and perform other duties as required.
Mandatory (must have) Skills:
- Strong team player collaborates well with others in multiple time zones; ability to share knowledge with team members
- Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work
- Good analytical and problem-solving skills
- Windows desktop and Windows server administration experience (2008R2, 2012, 2012R2, 2016)
- Solid understanding of file sharing, Scanning, Network Printer and access permissions issue and troubleshooting
- Basic SQL Troubleshooting
- Working knowledge of Virtualization, IIS, DNS, DHCP, AD, Hypervisor, RDS and commands/utilities such as ping, tracert, and nslookup
- Experience in SAN & NAS storage
- VMware, MS Azure, Hyper-V virtual machine creation, management, and operation
- Familiar with PowerShell scripting
- Advanced server hardware and OS troubleshooting skills
- Solid understanding of networking technologies
- Experience with Microsoft suite of product installation and support including Windows Server
- Running Microsoft Windows patches.
Working Arrangements: US Time zone Shifts
Job Responsibilities:
- Provide day-to-day support via an internal support ticket system tool. The candidate will be responsible for understating and fulfilling requirements based on SLA and the priority of tickets.
- Rotational weekly On-call and L3 Engineer resource to run windows patches in defined maintenance window.
- Work on projects defined by client and/or infrastructural requirements.
- Interact with customers via ServiceNow portal, Live Calls, Email, or Chat on the resolution of any interface-related update, fix, or implementation to ensure a satisfactory outcome for the client.
- Maintain high quality of delivery, provide regular updates to the customer, client leadership, and product team; Ensure all configuration, testing, and client communications are detailed in the appropriate ServiceNow case.
- Communicate with the product support management to improve on a current design or to identify possible problems with the design; Constantly learn, enhance skills, and identify opportunities for process improvement leveraging a deep understanding of assigned work
- Stay abreast of current technology in products, design changes, and new products offered
Perks & Benefits:
Shift Allowances & cab facility will be provided
Interested candidates can share their resume on sh***********r@sa******p.com
Job Classification
Industry: IT Services & ConsultingFunctional Area: Consulting, Role Category: IT ConsultingRole: IT ConsultingEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Electronics/Telecommunication, ComputersPost Graduation: Any PostgraduateDoctorate: Other DoctorateContact Details:
Company: SA Tech SoftwareAddress: B-Wing,, Ground floor, Unit no.2and 3,, Business at Mantri, SNo197, HNo 2 4B to 7B,, Nagar Road, Viman Nagar, Pune, Pune, Maharashtra, 411014, PUNE, Maharashtra, IndiaLocation(s): Pune
Keyskills: Azure windows patching WinTEL Troubleshooting
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SA Tech Software
SA Technologies, located in Santa Clara - California, is a growing Software Development and IT consulting firm. Our services help clients solve complex business and IT challenges and help achieve business results through the efficient and practical use of seasoned consultants.
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