DG - Management Trainee - Customer Service C
- Genpact
- 2 to 5 Yrs
- Hyderabad
- 4 years ago
- Email to a friend
- Report this job
Job Description
MT, Customer Service- Manage Day-to-Day Operations for a Team of 15 - 20 employees
- Demonstrated skills and competencies in assessment, problem-solving, practices/policy administration /interpretation
- Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast-paced environment and manage all to completion
- Process and detail orientation, including strong organizational and prioritization skills
- Manage Day to Day employee-related issues by providing appropriate resolution
- Promote employee engagement and retention through effective HR Best practice programs
- Customer service background
- Excellent Analytical & Communication skills
- Self-motivated and execution oriented
- Ability to work on Multi Tasks and should be flexible
- Team worker and should have people/peer management experience
- Customer Management exposure and good presentation skills is a must
- Displays a "Can do attitude" during times of constraints and challenges
- Leads by example with High Value and Integrity
- Any Graduate
- Demonstrated ability to work independently; take initiative and follow-up on assigned projects, balanced by good teamwork skills
- Strong interpersonal skills, with the ability to work effectively with people at all levels of the organization
- Excellent communication, facilitation, and interpersonal skills
- Proven project management skills and ability to proactively partner with clients
- Proficient with Microsoft Office products like Windows, Word, Excel, and PowerPoint required
- MBA
- Relevant experience in BPO in the area of Inbound Customer service with a Banking background in cards or retail banking would be an added advantage
- Good interpersonal & Management skill
- Ability to work & communicate with people across organizational unit
- Good analytical skills with ability to problem solving
Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: DG - Management Trainee - Customer Service CContact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Fraud Alert to job seekers!
₹ 1.0 - 3.5 Lakh/Yr
Similar positions
Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in