Delhivery - Director - Last Mile Operations
- Delhivery
- 7 - 12 years
- Mumbai
- 4 years ago
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Job Description
Delhivery is hiring for Director - Last Mile Operations
Locations: Patna / Ahmedabad / Mumbai
Roles and Responsibilities
- Ensures end to end smooth running of logistics operations for the zone/area
- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
- Responsible for all the SLA's & TAT are maintained.
- Responsible for reduction in cost and increase in productivity for the region.
- Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc
- Handles the continuous improvement projects w.r.t., cost service and employee productivity
- Maintenance of all the operational budgets
- Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.
- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
- Heading the new initiatives like involving 3 rd party for the distribution of shipments wherever there are less number of packages
- Impart behavioural & soft skills training to the team as and when required.
- Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices
- Monitoring security parameters across region and ensures no unlawful activity occurs
Desired Candidate Profile
- 8+ years of Relevant exp in Logistics/ Manufacturing industry preferred
- Experience in Operational Excellence/Lean will be an added advantage
- Minimum Graduate, and/or MBA from premier college preferred.
- Expert in usage of Microsoft Office packages preferably MS Excel
Interested candidates can share the CV at si************l@de******y.com
Job Classification
Industry: Courier / LogisticsFunctional Area: Customer Success, Service & Operations, Role Category: OperationsRole: OperationsEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: DELHIVERY LIMITEDAddress: PLOT NO. 5 SECTOR 44, GURGAON, GURGAON, Haryana, IndiaLocation(s): Mumbai
Keyskills: Process Excellence Supply Chain Management SCM Operations Logistics
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