DG - Management Trainee - Process Trainer
- Genpact India
- 0 to 4 Yrs
- Hyderabad
- 4 years ago
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Job Description
Process Trainer, Customer Service-VoiceIn this role, you would be responsible for taking NHT batches on process/ product and floor support by doing call monitoring & feedback, conducting TNI/TNA (Training Needs Identification & Analysis), taking refresher sessions, driving PKT, etc. You will also be responsible for leading client reviews, sharing reports and dashboards.
Responsibilities- Respond to customer queries and customers concerns
- Demonstrate effective, clear, and professional written and oral communication
- Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues
- Provide excellent customer service to our customers
- Responsible to exhibit a capacity for critical thinking and analysis
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Basic knowledge of how digital payments work required
Minimum qualifications
- Any Graduate / Postgraduate
- TTT Certification through Client TTT sessions is a mandate
- Candidate should have worked as Trainer (Prev Work Experience)
- MS Office skills required (Excel, PPT, word etc.)
- Should be able to handle work pressure
- Should be able to take New Hire Training & do Floor Support
- Should be able to conduct TNA/TNI, refresher training and Process Knowledge Test
- Excellent E-Mail writing skills required
- Excellent communication skills & client management required
- Should be able to do Call Monitoring and Feedback
- Should be able to share quality & performance dashboards with clients
- Understanding of banking/ financial products
- Ability to manage & prioritize deliverables
- Ability to learn and apply new processes and tools
Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: DG - Management Trainee - Process TrainerContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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