Customer Service Representative_Chandigarh
- Teleperformance Global
- 3 to 4 Yrs
- Mohali, Chandigarh
- 4 years ago
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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Any Graduation or relevant diploma
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (International) Functional Area: Not ApplicableRole/Responsibilies: Customer Service Representative_ChandigarhContact Details:
Company: Teleperformance GlobalLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: customer care call center operations customer service calling customer support customer satisfaction
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