Customer Support Executive
- Visheshata Solutions
- 1 to 2 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Requirements:
*Candidate should be flexible for 24*7.
*Knowledge about the principles of customer handling.
*Proper phone etiquette.
*Ability to speak and write clearly and accurately.
*Strong communication skills.
*Proficiency in typing speed and grammar.
*Position requires the use of a headset and the candidate should be open for the
same.
Interview Process:
1. Pre-Screening (Telephonic)
2. Technical round (Telephonic)
3. HR Salary Negotiation and offer (Telephonic)
Salary Range 20k- 45k (Depending on Interview)
Working Days- 5 days
Both Ways Cab Facility
Drop your resume at : hidden_email hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking Role Category: Customer Service (International) Functional Area: Not ApplicableRole/Responsibilies: Customer Support ExecutiveContact Details:
Company: Rojgar ConnectionLocation(s): Noida, Gurugram
Keyskills: problem solving customer handling resolving issues listening active
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