Crm Manager Job In Malabar Gold Limited @ Mifm Operations

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Crm Manager Job In Malabar Gold Limited

Mifm Operations
8 to 10 Yrs
Bengaluru
1 year ago
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Job Description

Scan and analyze the current and past database of queries, requests, and complaints across platforms, synthesizing insights to understand customer concerns.
Utilize CRM technology and relevant tools to gather, interpret, and manage data points, ensuring effective execution of CRM activities for Malabar Gold & Diamonds.
Oversee the setup of CRM software in new stores, ensuring seamless integration and functionality while coordinating with the technical team.
Train store staff on CRM operations, emphasizing the benefits, processes, and importance of generating in-store data to enhance customer engagement.
Monitor CRM performance, analyzing metrics related to customer satisfaction, retention, and loyalty, and report findings to senior management for strategy refinement.
Follow up on customer feedback, leveraging CRM insights to address concerns, close feedback loops, and continuously improve the customer experience.

Employement Category:

Employement Type: Full time
Industry: Retail
Role Category: Marketing / Communication
Functional Area: Not Specified
Role/Responsibilies: Crm Manager Job In Malabar Gold Limited At

Contact Details:

Company: Malabar Gold
Location(s): Bengaluru

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Keyskills: crm management crm strategy tools operations crm

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Crm Manager Job In Malabar Gold Limited @ Mifm Operations

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