Quality Assurance Executive Job in Epicenter @ Epicenter Technologies

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Quality Assurance Executive Job in Epicenter

Epicenter Technologies
2 to 5 Yrs
Mumbai
11 months ago
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Job Description

Quality Assurance Executive

Good Team handling skills
People Management
Good communication skills

Total Experience: >2 years

To manage transaction quality profile for a customer service / sales process for our domestic client
To conduct audits as per defined guideline and sampling for transaction monitoring
To ensure 100% closure of feedbacks
To create and publish regular audit reports with management and clients (daily, weekly, monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
To drive process improvement initiatives
To drive calibration sessions with internal or external customers
To conduct training for group of agents, when needed
To conduct quality induction for new hire batch
Leading client calls, meetings, and calibrations with internal and external stakeholders
Presenting CQ results and metrics in client reviews

Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
Should have excellent communication skills (written and spoken)
Preferred to have six sigma knowledge and understanding of basic QC tools

Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Specified
Role/Responsibilies: Quality Assurance Executive Job in Epicenter

Contact Details:

Company: Epicenter Technologies
Location(s): Mumbai

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Keyskills: call monitoring compliance audit

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Epicenter Technologies

We at Epicenter are one of India's Leading Customer Contact Centreâ€™s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West

Quality Assurance Executive Job in Epicenter @ Epicenter Technologies

Home > Operations Management / Process Analysis