Your browser does not support javascript! Please enable it, otherwise web will not work for you.

TL Collections Job in Epicenter Technologies

Home > Operations Management / Process Analysis

 TL Collections Job in Epicenter Technologies

Job Description

    TL Collections:

    Roles & Responsibilities:

     

    • Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
    • Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
    • Strong orientation towards Customer Experience
    • Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
    • Manage projects as assigned within defined metrics and timelines
    • Create an environment of high energy and enthusiasm
    • Responsible for management of Engagement, Attrition and ESAT for the team
    • Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
    • Resolve employee concerns with urgency & accuracy
    • Engage in effective Career Development activities like effective career coaching and counselling


    Essential Skills & Experience:

     

    • Good experience in international collections
    • Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
    • Strong analytical bend of mind with good logical reasoning abilities
    • Strong interpersonal skills at both verbal and written communication
    • Strong concepts of leadership competencies, displays ownership, accountability and pro activeness
    • Good communication and writing skills preferred
    • Minimum Graduate
    • Flexibility working in rotational US Shifts

     

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Specified
Role/Responsibilies: TL Collections Job in Epicenter Technologies

Contact Details:

Company: Epicenter Technologies
Location(s): Mumbai

+ View Contactajax loader


Keyskills:   operations attrition management team leading

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ Not Specified

Similar positions

Hiring For MNC's Mapping process

  • Stryde Consulting
  • 90 Positions
  • Hyderabad
  • 20 days ago
₹ 0 Yr

WFM - Planner & Scheduler

  • Izee Manpower
  • 5 Positions
  • Noida, Gurugram
  • 21 days ago
₹ to 11 Yr

Claims Manager

  • Skywings Advisors
  • 3 Positions
  • Delhi, NCR
  • 28 days ago
₹ 4 to 9 Yr

Call Center Supervisor

  • Tercelherbs
  • 10 Positions
  • 29 days ago
₹ 5 to 10 Yr

Epicenter Technologies

We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West