Assistant Manager- Human Resources Operations
- Genpact
- 5 to 9 Yrs
- Other Haryana
- 1 year ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager, HRO (People Partners & Specialists) Responsibilities Perform & review administrative activities across Hire-to-retire process including but not limiting to: o Managing Tier 0 self-service and knowledge articles o Providing Tier 1 support (global) - proactively resolve employee issues or questions on first point of contact, reduce escalations and minimize repeat calls/contacts o Providing Tier 2 support (global and local) o Providing response to employee queries via telephony, chat, email & case management tool o Perform transactions on HRIS employee data changes, terminations, org data changes, reporting, compensation changes, etc. o Generating documents/offers/paperwork according to the case/ticket o Responding to employee / candidate queries o Manage cases on the case management tool o Coordinate with multiple third parties and vendors o Validate data correctness and approvals as per case/ticket Ensure adherence to SLAs as agreed for the respective process Responsible for diving process governance of bigger countries (in a global scope) by working closely with client POCs Provide support on complex queries, that cannot be resolved by Tier 1 team Work closely with quality team in identification and implementation of improvement ideas Review process performance and report out performance dashboards on a regular basis with respective client stakeholders Monitor and resolve day to day issues & escalations, if any, by coordinating with different stakeholders Work closely with client process owners to ensure that any process changes / updates are communicated to the team members Provide coaching, mentoring & upskilling junior team members Generate required reports (standard / adhoc) from HRIS and other HR systems Track, analyze and report trends in key HR metrics Must understand basic HR concepts in HR Planning and OPs. Understand complexities of data preparation/data modelling necessary for the visualization purpose. Qualifications we seek in you Bachelors / Masters degree or equivalent education Relevant experience in leading HR shared services/Operations & driving transformation Experience in ServiceNow or similar case management tool Experience in Oracle or similar HCM Have superior customer service skills Comfortable and thrive in an ambiguous, high growth, fast paced environment Outstanding interpersonal and communication skills Demonstrated credibility and integrity in communications to ensure information flows both upward and downward Preferred qualifications MBA/External Certifications from recognized institutes is an advantage Ability to thrive in an unstructured environment and work independently Ability to manage multiple complex issues and prioritize projects concurrently Ability to work at all levels of the HR stack - Strategic, operational, and tactical JobAssistant Manager Primary LocationIndia-Gurugram ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJan 20, 2025, 12:45:11 AM Unposting DateFeb 19, 2025, 12:29:00 PM Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Manager- Human Resources OperationsContact Details:
Company: GenpactLocation(s): Other Haryana+ View Contact
Keyskills: HR Operations ServiceNow Customer Service Communication Skills
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Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
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