Delivery Manager - IT Services Bangalore
- Zensar
- 18 - 20 years
- Kolkata
- 1 year ago
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Job Description
- Oversee end-to-end project planning, execution, and delivery for multiple customer accounts, ensuring on-time, within-scope, and on-budget outcomes.
- Create and implement delivery frameworks that promote effective cross-functional collaboration across development, QA, DevOps, and business teams.
- Lead continuous improvement initiatives, optimizing processes, enhancing quality, and proactively managing risk.
- Build and sustain strong, long-term relationships with customer stakeholders, acting as a trusted advisor and ensuring high satisfaction with service delivery.
- Serve as the primary client contact, facilitating regular meetings to review project status, upcoming needs, and align on strategic objectives.
- Identify upsell and cross-sell opportunities, contributing to account growth and strengthening client partnerships.
- Partner with account managers and sales teams to identify and pursue new business opportunities within existing accounts.
- Contribute to strategic account planning to align delivery activities with overall account growth objectives.
- Prepare proposals, presentations, and other materials to demonstrate value to clients and support business expansion.
- Coordinate closely with internal teams, including engineering, product management, and data science, to ensure alignment and seamless collaboration throughout the project lifecycle.
- Proactively address delivery challenges by managing dependencies, identifying risks, and resolving potential bottlenecks.
- 18+ years of experience in IT Delivery with strong expertise in Networking and Cloud Technologies along with good understanding of hyper scaler & Cloud technologies ( AWS, Azure, Google)
- Go-getter with strong leadership and team management skills.
- Proven ability to build and maintain relationship with clients focusing delivery-led sales and expand account value.
- Excellent communication and interpersonal abilities to drive customer satisfaction and project success.
- Good understanding on Technology ( mainly Java based solutions) and Platforms play ( like SFDC, Splunk, ServiceNow)
- Hands-on experience in Networking domain ( Service Provider, Data Center, and Routing/Switching domains.
- Experience working with cloud-based infrastructure and services.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program Management, Role Category: Technology / ITRole: Program Manager - Technology / ITEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata
Keyskills: Relationship management IT services Product management Team management Networking Business expansion Project planning Customer engagement it delivery Account planning
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