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Associate Technical Analyst | Rajkot Job in @ TSS Consultancy

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 Associate Technical Analyst | Rajkot Job in

Job Description

    Job Description: Taking ownership of customer issues reported and seeing problems through to resolution. Installing applications in IIS and setting up and updating SQL Server database. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ask customers targeted questions to quickly understand the root of the problem. Track issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until theyve solved technical issues. Provide prompt and accurate feedback to customers. Refer to internal databases or external resources to provide accurate tech solutions. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports Who Can Apply: Candidates holding a degree in Science or related disciplines. Professionals with practical experience or strong knowledge in SQL Server. Individuals proficient in Windows Operating System administration and management. Candidates with demonstrated expertise in technical troubleshooting and problem-solving. Individuals with excellent communication skills and a strong customer-focused mindset. Applicants who are dedicated to working night shifts, as this role exclusively operates during nighttime hours.,

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Associate Technical Analyst | Rajkot Job in

Contact Details:

Company: TSS Consultancy
Location(s): Other Gujarat

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Keyskills:   SQL Server Technical troubleshooting Communication skills Problemsolving

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TSS Consultancy

TSS Consultancy is a fast growing technology solutions provider for the financial industry. We have a team of highly motivated individuals, with diverse skill sets, and a passion for using the latest and best available technology to create innovative products for our clients, which include Banks, ...