Process Associate - Customer Service - Voice
- Genpact
- 0 to 4 Yrs
- Hyderabad
- 12 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications. Responsibilities Respond to customer queries and customers concerns. Demonstrates effective, clear, and professional written and oral communication. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seek solutions through logical reasoning Demonstrates strong problem-solving capabilities and assist customers in case of any issues. Provide excellent customer service to our customers. You should be responsible for exhibiting capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Qualifications we seek in you. Minimum qualifications Graduate (Any Discipline) Freshers are eligible. Proficiency in spoken & written English & Hindi and with neutral English accent. Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills. Analytical skills with customer centric approach You should be able to work on a flexible schedule (including weekend shift) JobProcess Associate Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJan 31, 2025, 8:13:05 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Process Associate - Customer Service - VoiceContact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: Customer Service Critical Thinking Analytical Skills Written Communication English Hindi Problemsolving
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