Software Engineer 4 Job in Broadcom at Other
- KnowledgeWorks Global
- 12 to 16 Yrs
- Other Karnataka
- 1 year ago
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Job Description
- Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply. Job Description: Job Description: Business Summary: VMware by Broadcom is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and policy-driven automation technologies, VMware by Broadcom simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace. Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where phenomenal people want to work long-term by living our values of passion, innovation, execution, collaboration, active learning, and giving back. If you are ready to accelerate, innovate, and lead, join us as we challenge constraints and problem tackle for tomorrow today. Are you ready to join this fast-growing team Job Description As a Engineering Escalation engineer, you will be providing support to customers, using VMware by Broadcom products, in isolating, diagnosing, reproducing, and fixing technical issues promptly. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. Essential Functions: Resolve customers issues via the telephone, email, or Zoom session Reproducing issues in-house and responding promptly Regular follow-ups with customers with recommendations, updates, and action plans Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues Create new knowledgebase articles to capture new learning for reuse throughout the organization Participate in technical communications with peers to share best practices and learn about new technologies Focus on an area of technical specialization and attend technical training, 12+ years of work experience in enterprise technical support and escalation management Fluent written and verbal communication skills in English Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment The logical approach to problem-solving & Strong Troubleshooting experience Willingness to work in a 24x7 environment. Flexible to work evening/night hours and weekends long term if required. This may change as per business needs Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging) Ability to troubleshoot networking issues at the L2-L7 layer. Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data. Preferred Qualifications Experience in Virtualization & Cloud computing will be preferred Certifications (VCP, CCNA, CCNP, MCSE, RHCE etc.) Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology Storage (FC, ISCI, etc.) Concepts of Firewall / ACL / Load Balancer / Endpoint Security like Palo Alto Networks Skills Good Understanding of VMware NSX / VMware VCF/ VMware ESXi troubleshooting Linux/Windows Server If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Software Engineer 4 Job in Broadcom at OtherContact Details:
Company: BroadcomLocation(s): Other Karnataka+ View Contact
Keyskills: TCP UDP ARP DHCP ICMP Virtualization Cloud computing Storage Firewall Endpoint Security VMware NSX Linux Windows Server ACL
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