Vice President - Lean Digital Transformation ()
- Genpact
- 8 to 12 Yrs
- Hyderabad
- 11 months ago
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Job Description
- Description - External Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Vice President - Lean Digital Transformation (Customer Service / Contact Center) Responsibilities Align with COO to create and deliver the transformation as well as continuous improvement (CI) agenda. Partner with delivery teams to identify and deliver AI projects aimed at value creation and monetize them through value-share and/or revenue assurance mechanisms. Partner with service line experts to build tangible solutions that are aimed at building long-term capability in Customer Service / Contact Center ecosystem. Thorough transformational & continuous improvement initiatives, deliver committed productivity, successfully incubation of new workflows, and improve quality of operations. Orchestrate operational excellence, governance, and transformation rigor to optimize short-term improvement and long-term value creation. Hold self and organization accountable to deliver on Genpact client commitment. Own agreed and prioritized transformation initiatives by collaborating with cross-functional teams delivery, service line, digital, analytics, and global LDT leadership. Specific traits and success competencies for this role include: Growth and results focused on techno-functional leader with strong experience in digital transformation, and process excellence in established organizations. Intellectual agility and curiosity are needed to bring incisive perspectives and innovative approaches to a discussion. Proven track record of managing delivery, operations, or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously. Proven abilities in operating with senior leaders, building strong internal networks, and delivering high impact programs in complex-matrixed environments Decisiveness and comfort in taking risks when working with ambiguity. Digitally savvy with high levels of consultative selling skills. Qualifications we seek in you! Minimum Qualifications / Skills Post Graduation from any of top institutes. Relevant process excellence and digital transformation experience in Customer Service / Contact Center domain. Previous senior leadership experience in digital transformation, analytics, solution design, process excellence, or process consulting. Global exposure with consistent track record in delivery strategic projects- AI/Gen AI, Automation, and data analytics. Excellent communication and influencing skills. Communicate with senior leaders effectively to drive resolution & decisions. Demonstrated competency in strategic thinking & leadership with strong abilities in relationship management, flexibility/ adaptability, and accountability to targeted business outcome. Qualifications & demonstrated experience for leading Lean projects or application of 6-Sigma methodologies with quantifiable efficiency and quality improvements. Preferred Qualifications/ Skills Proven track record of driving transformation in large-scale global operations. Proven track record of driving value for customers through digital transformation in Trust & Safety domain. ,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Vice President - Lean Digital Transformation ()Contact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: Digital Transformation Process Excellence Customer Service Contact Center Value Creation Monetization Operational Excellence Governance Consultative Selling Analytics Solution Design Lean projects
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