Technical Service Head Job In Concept
- Kpr sugar apperals
- 15 to 20 Yrs
- Indore
- 1 year ago
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Job Description
- Position - TECHNICAL SERVICE HEAD Qualification - BE Mechanical or Electrical Experience - 15 to 20 Years Package - 20 LPA to 25 LPA Location - Indore MP Industries - Manufacturing Job Types - Full-Time, Permanent REPORTING TO: CMD RELEVANT INDUSTRY: Pumps, Automobiles, Electrical & Electronics, Domestic Water Purifier, UPS & Battery. *JOB DESCRIPTION**: Effectively lead, motivate and develop the service team across the country. To understand and apply commercial expertise, across the company's Pumps & other related equipment and services, to Build robust service strategy and processes to drive and support the company's growth direction. To establish a full understanding of customers" requirements at all levels and to ensure that the company's is regarded as a preferred vendor / service provider to all accounts to ensure speedy resolution of queries & grievances. To have deep knowledge of the company's products and services, supply chain and product management processes, sufficient to support and deliver excellent customer service. To demonstrate high level of HSE (Health Safety Environment) mindset and knowledge about HSE procedures and practices, applying this knowledge as a part of daily work routine Creating, Developing and managing the service network Service Centres, Field service mechanics Imparting of training to the service centres and dealers Enhancing the service process and practices to the Industry standard product details, offering of customer service including maintaining customer relationships and managing the Customer service care. Providing necessary technical knowledge tools to marketing team, dealers and service centres Effective Product Complaint Management Spares Management co- ordination with the Product development, Manufacturing, Central Planning, Marketing and Service Centres Defective management Repairing efficiency as per the company standards Auditing Customer feedback and satisfaction Budgeting and controlling of the service expenses Analysis on Product Complaint Defective Management Efficiency of Customer Care & Service centre Oversees team members performances and preparing of various reports Will have extensive traveling across the country. QUALIFICATION & EXPEREINCE: Bachelor/ Master of Engineering graduate (Mechanical/Electrical/Electronics) having around 15 to 20 years of experience in managing the complete service function at the national level. Good planning and negotiation skills Strategic thinker & esult oriented. Must be able to travel up to 60% of the time. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund Shift: Day shift Education: Bachelor's (Preferred) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: ManufacturingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Technical Service Head Job In ConceptContact Details:
Company: Concept ManagementLocation(s): Indore+ View Contact
Keyskills: Service Management Customer Relationship Management Training Product Management Budgeting Negotiation Skills Strategic Thinking
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