Director Delivery | 15+ years | Kolkata Job in
- Capgemini
- 15 to 20 Yrs
- All India
- 10 months ago
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Job Description
- Primary Skills Key accountabilities and responsibilities include: 15- 20 Years of relevant industry/domain experience. Strong understanding of business process in an outsourcing context. Knowledge of majority of the following processes is mandatory namely Finance Accounting, HR services, Supply Chain and Customer operations Be the key face to the client from an end-to-end delivery perspective Ability to work with the Offshore and nearshore teams in a collaborative manner to ensure the client objectives are met. Strong Delivery management work towards creating a no surprise delivery environment Drive the Transformation mindset at the client end Create and drive a clear Transformation agenda and roadmap for every client managed Explore market, learn from industry and client to bring in the best of the breed technology Think out of the box and think about the future path for delivery Work closely with client team to drive active growth within portfolio Represent delivery in client pursuits and display a very strong delivery leadership Develop more leaders who can succeed, win and bring sustainable growth Drive a merit-based performance culture where performance is immediately rewarded, and non-performance is immediately fixed Financial performance Drive margin improvement through organic improvements (Technology like RPA and machine learning tools as prime focus to drive margins) Secondary Skills 15 - 20 yrs. of proven experience in BPO / shared serviced / business process Should have led large client delivery/portfolio delivery Should have personally led large transformation programs for client that includes process and technology refresh (RPA / Machine Learning tools like chat bots, NLP) Leadership skills in a multicultural environment managing Global/Regional Delivery Proven experience in a global complex BPO environment and multi service line deals Ability to influence at senior business levels within the organization which includes functions outside the core delivery Strong relationship building, communication, and influencing skills Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as act and produce desired outcomes with limited direction Strong commercial awareness and project management ability Experience in change management Desirable Skills And Experience Experience with solution design/transition management/ Six Sigma MEASURES OF SUCCESS: Exceeding margin goals for the portfolio through sustainable technology interventions and productivity improvements Delivery led Sales and sequential account growth Customer satisfaction and in the process make every client in the portfolio a referenceable client Keeping the key talent in organisation (Lower attrition rate on Key talent) Keeping overall attrition of teams lower Anticipate turnover to proactively mitigate delivery issues,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Director Delivery | 15+ years | Kolkata Job inContact Details:
Company: CapgeminiLocation(s): All India+ View Contact
Keyskills: Finance Accounting HR services Supply Chain Customer operations Delivery management BPO Business process Leadership skills Relationship building Communication skills Innovation Commercial awareness Project management Change management Solution design Transition management Six Sigma
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