Call Center Executive/ Tele Caller- Nova Ivf Fertility
- Rhea Healthcare
- 1 - 5 years
- Kolkata
- 10 months ago
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Job Description
Role & responsibilities
- To Attend Incoming & Outgoing calls with proper etiquettes and maintaining
records for them
- To Respond the telephonic call and carry out the conversations politely and timely manner
- To Handle multiple telephone lines in timely manner and direct the calls to the concerned person / extension.
- To give appointment to patients in the system as per given guideline.
- To Greet and assist visitors and Guests
- Department / Executive and responding them in case of customer enquiries
- To Maintain call register for purpose of tracking calls.
Preferred candidate profile
- Minimum: Graduation
- Preferred: Bachelor's degree in healthcare administration, or a related field.
- 1-2 years in a healthcare call centre or customer service environment or BPO , (preferred).
- Familiarity with EMR systems.
- Excellent verbal and written communication.
- Empathy and patience in dealing with patients.
- Strong organizational and multitasking skills.
- Basic knowledge of medical terminology.
- Tech-savvy able to use CRM, call centre software, or scheduling tools.
- Fluency in English , Hindi and Bengali (mandatory).
- Immediate joiners preferred Interested Candidate please contact- ri*********l@no*************y.com or WhatsApp- 9163797***
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Rhea HealthcareLocation(s): Kolkata+ View Contact
Keyskills: Bpo Calling Telecalling Healthcare Bpo Telesales Calling Online Sales
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