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International Voice Process Executive @ urgent hiring

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 International Voice Process Executive

Job Description

Key Responsibilities:

  • Handle inbound and outbound customer calls regarding queries, issues, and requests.
  • Provide accurate information about products, services, and procedures.
  • Resolve customer issues promptly and escalate unresolved matters to the appropriate department.
  • Assist customers in navigating our products or services, providing step-by-step guidance where needed.
  • Document customer interactions, feedback, and issues in the CRM system.
  • Ensure high-quality customer service by meeting or exceeding established service standards.
  • Maintain a positive, empathetic, and professional attitude at all times.
  • Work collaboratively with other departments to meet customer needs and improve overall service quality.
  • Adhere to company policies and procedures while maintaining compliance with quality and performance standards.

Preferred candidate profile

Perks and benefits

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Urgent hiring
Location(s): Hyderabad

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Keyskills:   International Voice Process Inbound Voice Process International Call Center Us Voice Process International BPO UK Process International Calling

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₹ 50,000-3 Lacs P.A

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urgent hiring

If interested please send mail on ekta.samant@cielhr.com